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1st Central: Car Insurance reviews

Name: Car Insurance
Rating: 1.69 (849 reviews)

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1.50

Based on 849 reviews, last reviewed 29th Nov 2024

50% increase in 5 star reviews

in the past 90 days

16% increase in 1 star reviews

in the past 90 days

12%

79%

Latest highest rating:

5

Very good quote on car insurance, and recommended on... Very good quote on car insurance, and recommended on go compare site Reviewed on: 25th September 2024

Latest lowest rating:

1

BEWARE!! Ludicrous charges! THEY DO NOT CARE!! Took out insurance and over a week later they asked for proof of NCB and proof of claims. Asked my last insurance provider for this. When I didn’t get... Read more Reviewed on: 29th November 2024

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About this product

Here at Smart Money People, we collect 1st Central car insurance reviews from genuine customers, to help you make an informed decision about your next provider.

1st Central was founded in 2008 and has been growing fast ever since. Specialising in car insurance, the brand offers a variety of products with different levels of cover, including a telematics policy for newer drivers.

When choosing a new policy, take the time to ensure it is suitably robust and meets all of your needs. Do you want breakdown cover included in the policy? Do you need legal cover? What about cover for any medical expenses that may occur after an accident? Working out your priorities before searching for a policy can make the selection process much easier. Check out our 1st Central car insurance reviews to find out what others think.

Have you had a car insurance policy with 1st Central? Whether good or bad, share your experience with the Smart Money People community to help us increase trust and transparency in financial services. Were you satisfied with the price of the premium? Did you have any interactions with the customer service team? Leave a 1st Central car insurance review today to help other drivers just like you.

1st Central Car Insurance reviews (849)

Review of the 1st Central, Car Insurance:

AVOID THIS COMPANY AT ALL COSTS APPALLING COMPANY IF...

AVOID THIS COMPANY AT ALL COSTS APPALLING COMPANY IF YOU HAVE AN ACCIDENT THEY DO NOT LISTEN TO YOU OR FIGHT YOUR CLAIM A 3RD PARTY HIT MY SON HE TURNED OUT OF HIS LANE INTO MY SON ON A DUAL CARRIAGEWAY AND APPARENTLY ITS 50 /50 CASE LAW SAYS BOTH ARE AT FAULT SO MY SONS FAULT TOO EVEN THOUGH HE STAYED IN HIS OWN LANE AND DIDNT MOVE HE HAD NEARLY PASSED THE DRIVER WHEN HE DECIDED TO CHANGE LANES AND HIT HIM YET THE INSURANCE COMPANY DO NOT FIGHT THE LIABILITY JUST TAKE THE NO CLAIMS WITHOUT PAYING ANYONE OUT AND WITHOUT NOTIFICATION ABSOLUTELY AWFUL AVOID AVOID AVOID BECAUSE THEY ARE CHEAP DOES NOT MEAN GOOD AVOID AVOID AVOID Reviewed on: 10th November 2024

Reply from 1st Central Hi Joanne, We’re sorry to hear on this occasion your experience with us hasn’t been as positive as we’d hoped it would be. If there’s anything you’d like us to look into for you, please contact us by sending an email to [email protected]. Please include your policy number and details of what’s gone wrong, and we’ll see if we can put things right. Ashley Response date: 11th November 2024

Scammers

If you don't what problems just choose another company. I am shocked by what a tribute I got into working with them... They are blaming me for false claim that I didn't make, demand paying them a lot of money , threatening me with debt collection agencies and on top of this my 5 years no claim bonus is wasted... Reviewed on: 23rd July 2023

Avoid !!!!

Illegal money extortion practices, lack of communication between departments, employee incompetence, dishonesty ... I could go on and on. My policy has been illegally terminated twice just because the system information was not properly updated. First and last time I used this company. Absolute scandal and I will report it to the unit above them which is The FCA authority. Reviewed on: 18th July 2023

Scam company.DO NOT insure anything with them

Scam company.DO NOT insure anything with them If i could put ZERO.i would.DO NOT insure your car with these people, they will put you in debt!!!!!!!! This company and its highly untrained staff should be banned from operating as an insurance company. I get passed pillar to post to people who have no clue what they are doing. They decided to not pay out an accident as 1 person decided to lie that i use my car out of the terms - i have yet to hear any proof or recording justifying what they claim. Funny thing is , i had insurance for 6 months after the accident and even got renewed half way through!!!! so how have you put as voided ???? because you don't want to pay?!!?!?!?!? I am left with a £5,000 bill for the other driver involved! with 7 days to pay and after calling EVERYDAY and filing and complaint and requesting investigation - almost 2 weeks later and NOTHING. do you now why? because the racist ,rude unprofessional ,claims handler made it up and now they cant justify as to why this has happened. You have put me in financial difficulty because of your lazy liar team. you know whats the worst thing is, i would have been unaware completely as i received NO correspondance from them. NOTHING, not even online. i only found out when the other cars insurance sent me a bill. I will be going to the papers the media and any source to uncover the truth of your shoddy company.Happy to take peoples money but not to follow your own procedures. I know i cannot be the only one and i will make sure i round up all who have been done wrong by your company and bring you down. Date of experience: 03 July 2023 Reviewed on: 17th July 2023

Easy to use and no fuss

Really straight forward to use services and good communications. Great price, will continue to use if the price is good. Reviewed on: 17th July 2023

DO NOT USE THIS COMPANY!

There isn't enough space to write the absolute farce we've had to go through with this absolute outfit of clowns. From call handlers, right up to senior management they're all completely inept at their job. Trading Standards, The Financial Ombudsman AND Watchdog have all been informed about 1st Central. Next, Main stream media and the national press! Reviewed on: 15th July 2023

Track Record of Extortion

I can see other reviewers have been had over on incredibly minor detail and charged £100 plus for ‘amendments’. In 45 years of being insured and having never made a claim in my entire driving history I have fell foul of these people who are clearly on a mission to obtain money by any means possible. I predict that they will be gripped by the relevant authority very soon and won’t be around much longer. AVOID Reviewed on: 14th July 2023

Disgusting company do not use ever!!

So disappointed at how my daughter has been treated by this company... she got a quote 1st on line then spoke to an advisor on the phone who never informed her the difference between social,domestic, pleasure and commuting policy covers . Especially knowing yes was a new young driver! Unfortunately this has left my daughter with a debt of £6600 . DO NOT USE THIS COMPANY Reviewed on: 14th July 2023

Scams scams scams

Be aware people this company doesn’t help when You have an accident and also steal your money Reviewed on: 12th July 2023

Rip off

They really will come up with any way to sting you for cash. It’s not an insurer, it’s more like a loan shark. 50£ for this, 45£ admin fee here, little bit more over there. Really such a dishonest and grasping company. They don’t inform you of consumer rights or misinform you instead. Not good, but only 10 months to go! Reviewed on: 12th July 2023

Shocking !

I work in both industry horticulture and agriculture, they have amended my policy occupation just to horticulture and have charged me nearly £200 extra without my permission!!! Reviewed on: 10th July 2023

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