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Adrian Flux: Insurance Broker reviews

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3.14
Based on 140 reviews, last reviewed 6th Mar 2024
No new 5 star reviews
in the past 90 days
33% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
46%
See only 4 star reviews
7%
See only 3 star reviews
2%
See only 2 star reviews
5%
See only 1 star reviews
40%

Latest highest rating:

5

Good customer service Someone always picks up the phone quickly when I call and Chen always help me! Reviewed on: 29th August 2023
Alistair Marjot's avatar
Alistair Marjot

Latest lowest rating:

1

Very untrustworthy Adrian flux review Appalling service and very untrustworthy company. I don’t normally write reviews but this company is truly awful. I passed my tes... Read more Reviewed on: 6th March 2024
Becky T's avatar
Becky T
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About the Insurance Broker

Our Adrian Flux Insurance Broker reviews can help you to find out what life as a Adrian Flux customer is really like. We know that a good Insurance Broker can help you when you're looking to find a new insurance policy...so why not tell us about your customer experience today!


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Adrian Flux Insurance Broker reviews (140)

Very untrustworthy

1
Adrian flux review Appalling service and very untrustworthy company. I don’t normally write reviews but this company is truly awful. I passed my test December last year and started my policy, after the initial larger payment in January I would be paying £138 per month, this was decreased to £124. Weeks later I received a email saying I have a payment overdue of £97, after ringing up they told me not to worry and they’re not sure why I have received this email. I was assured repeatedly I’d be paying the same monthly payments of £124. A day later I received a email saying my monthly payments are increasing to £140, after ringing up again I was told not to worry and my monthly payments would be £124 going forward, I asked repeatedly to make sure this was the case. In feb they took a payment of £124 howver in march they decided that I now pay £140? And going forward I will be paying £140. Chopped and changed my monthly payments and told me different things every time I rang up to ask about it. They also made me feel like I’m arguing over pennies when In fact I’m just trying to understand how my monthly payments are constantly changing. On top of a cost of living crisis it’s a very disgusting company and in my opinion intentionally confuse customers so that they give up asking questions. Also there are many many hidden fees and will constantly try to sell you crap at the end of phone calls. Reviewed on: 6th March 2024
Becky T's avatar
Becky T

poor customer service left me stranded

1
Just wanted to register my dissatisfaction with Adrian Flux Customer Services. I bought a van today, phoned up to transfer my insurance to the new van so I could drive the 130 miles home. Waited listening to an annoying message for 45minutes, while my blood slowly boiled, untill I was cut off with a message 'our lines are now closed, call back tomorrow morning'. I was on the other side of the country, with my kids at home on their own, with no insurance. Don't use Adrian Flux unless you like poor customer service. Reviewed on: 14th February 2024
Samantha Burns's avatar
Samantha Burns

I am a driving instructor and had an accident in my...

1
I am a driving instructor and had an accident in my vehicle. Currently waiting for a courtesy which I have paid for on my policy and still have no car. This is day 4 @ they just don’t care. I’ve made constant calls and emails. They’re really do not care about their customers. So first and last time for me. I’ll also be spreading the word. They’re not even worth 1 star Reviewed on: 18th January 2024
DC's avatar
DC

Don't use

1
So if you're a new driver and thinking about use them DON'T. my son has used them and has nothing but trouble with them, there black box is a pain has had messages after message that the box has been removed from car, it hasn't, final got a email cancelling the insurance in 7day, but rung them and told he insurance was cancelled that day so would hane been driving with no insurance. So keep away, the box doesn't work properly poor customer service. Do not use Reviewed on: 2nd December 2023
Tim Archontides's avatar
Tim Archontides

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