Ageas Reviews

  Ratings based on 54 reviews       Last review 3 months ago    

Ageas UK is an award-wining Personal, Commercial and Protection insurance provider in the UK, employing over 6,000 people with officers based across the UK. Smart Money People is the place to go to for Ageas customer reviews. Read and write reviews to...

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Ageas UK is an award-wining Personal, Commercial and Protection insurance provider in the UK, employing over 6,000 people with officers based across the UK. Smart Money People is the place to go to for Ageas customer reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Overall Rating

Average

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Ageas Review Insight

What are people saying in their reviews?

Price & Interest Rates

55% of feedback is Process related

Customer profile

Top Age Profile: 25-34

Top Channel Preference: Online

Car Insurance

Could not care less. Five hours marooned by the roadside, trying to get through to them. Don't expect to get rescued. They could not care less.

Appalling attitude. Inefficient. Don't bother with the rescue service because it doesn't rescue you and there is no service.

Reviewed on 9th January 2021
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Fight for Goodservice
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Car Insurance

bereavement

After phoning 4 times, I finally managed to get through to someone to let them know of bereavement as they do not seem to have any information documented on their website on how to deal with it. They waved the cancellation fee but still charged me for... Read more

After phoning 4 times, I finally managed to get through to someone to let them know of bereavement as they do not seem to have any information documented on their website on how to deal with it. They waved the cancellation fee but still charged me for rest of the policy despite my dad passing away a short while ago, out of all the companies my dad had, this was the ONLY ONE to charge me anything, all the rest were nice and sympathetic even the DVLA and HMRC were nice. I would not under any circumstance recommend Ageas and I will be looking to publish my review anywhere I possibly can, I recorded the phone call because of how upset I was.

Reviewed on 29th December 2020
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stefan
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Car Insurance

Excellent after care

Had an accident and car was repaired by an approved repairer. After 6 months the repairs became faulty, and although by this time we were not covered by ageas, they allowed us to take our car directly to the main dealer for repairs to be rectified.... Read more

Had an accident and car was repaired by an approved repairer. After 6 months the repairs became faulty, and although by this time we were not covered by ageas, they allowed us to take our car directly to the main dealer for repairs to be rectified. No quibble at all. Just told us to take it, get dealer to send photo evidence of shoddy work by 1st repairer, and then authorised the work. I originally rang on a fridsy afternoon, and a technician called me on the monday morning. Cant fault this

Reviewed on 8th October 2020
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Paul
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Car Insurance

Driving through the ageas

Excellent and competitive and great customer services.

Reviewed on 19th September 2020
Kurt Scarlett's avatar
Kurt Scarlett
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Car Insurance

Would highly recommend to all my enemies

Took out insurance with ageas.co.uk from link on confused.com as it was suggested to be the best... Read more

Took out insurance with ageas.co.uk from link on confused.com as it was suggested to be the best price.
After 2 weeks of being insured price went up by £92. Called ageas to inquire about price change was advised price had changed as I put wrong date by mistake of car purchase 29/08/19 but purchase 29/09/19 only ONE month off.
Ageas refused to do anything about price increase and my mistake of ONE month not a year ONE MONTH, with rage I cancel my policy but wonted another £40 to cancel.

Reviewed on 19th August 2020
Matlub Ahmed's avatar
Matlub Ahmed
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Car Insurance

charged £38 for updating date of purchase didnt even have my policy number

awful company , would never use again

Reviewed on 7th August 2020
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Dave
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Van Insurance

Avoid Like Covid19

Having had my van stolen, it all started very well and had an offer within 48hrs of reporting it the theft, the offer was ridiculas and rejected, the offer was upped over the phone by approximatly £1000 which was still a low ball, within a couple of ... Read more

Having had my van stolen, it all started very well and had an offer within 48hrs of reporting it the theft, the offer was ridiculas and rejected, the offer was upped over the phone by approximatly £1000 which was still a low ball, within a couple of mins i sent the loss adjuster hundreds of examples that were not hand picked but issued as a search, he went on to tell me he found two examples of the vehicle that were actually higher than was offered, i don't need the money however im not going to standby and accept this blatant attempt to rip me off. Ageas have just become my new hobby and will tell any potential customer that they need to avoid this company like you would avoid catching Covid19 DO NOT INSURE WITH COMPANY

Reviewed on 5th August 2020
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Glyn Cooper
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Business Insurance

Avoid Like Covid19

Having had my van stolen, it all started very well and had an offer within 48hrs of reporting it the theft, the offer was ridiculas and rejected, the offer was upped over the phone by approximatly £1000 which was still a low ball, within a couple of ... Read more

Having had my van stolen, it all started very well and had an offer within 48hrs of reporting it the theft, the offer was ridiculas and rejected, the offer was upped over the phone by approximatly £1000 which was still a low ball, within a couple of mins i sent the loss adjuster hundreds of examples that were not hand picked but issued as a search, he went on to tell me he found two examples of the vehicle that were actually higher than was offered, i don't need the money however im not going to standby and accept this blatant attempt to rip me off. Ageas have just become my new hobby and will tell any potential customer that they need to avoid this company like you would avoid catching Covid19 DO NOT INSURE WITH COMPANY

Reviewed on 5th August 2020
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Glyn Cooper
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Home Insurance

Excellent

Excellent home insurance and I also purchased holiday insurance from this company . They cover everything you ask for and the policy is not expensive

Reviewed on 29th July 2020
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Ann Thompson
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Car Insurance

Lovely

Everything is going well with this company

Reviewed on 2nd July 2020
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Yaw Danso
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Car Insurance

I was run over. They took my details 6 months ago and that was it.

I was reversed over on my motorcycle by a lorry whilst I was stationary, tooting my horn and waving at the driver. I called up, left my details, and it's been a battle to speak to anyone since. I sent eight or nine emails with no reply, in the first... Read more

I was reversed over on my motorcycle by a lorry whilst I was stationary, tooting my horn and waving at the driver. I called up, left my details, and it's been a battle to speak to anyone since. I sent eight or nine emails with no reply, in the first few weeks, and six months have passed. I still have nothing.

Was not offered a tow truck and was expected to get my totalled motorcycle back to safety on my own.

Nothing has happened as far as I can tell to this date so it is now time to give the lawyers a call.

It would have been simpler giving £1000 to the guy who totalled my bike and walking away.

Ages proves that insurance can cost you much more than their premium..

Maybe I will get my bike repaired, but I will still loose out on 6 months of transport, 6 months of road tax, 6 months of insurance premius, and a hell of a lot more than 6 months of stress.

It's about time that companies like these were shut down and genuine companies with descent policies got their business.

I'm ashamed to have been conned like this because it makes me look like a fool.

Never use this insurance company.

Reviewed on 24th June 2020
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Colin Macdonald
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Liability Insurance

Do Not Buy

Most mis-leading insurance would not recommend at all biggest waste of money ever and they do not keep to their agreement, their inspectors have a clear intention to deny a case that is clearly open and shut.

Reviewed on 16th June 2020
Barbara Miller's avatar
Barbara Miller
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Car Insurance

Awful experience

To summarise very briefly...I set up my insurance with Ageas through Compare the Market who auto selected email as my preference. They then contacted me only via this channel (which didn’t work) until they cancelled the insurance (also via email). B... Read more

To summarise very briefly...I set up my insurance with Ageas through Compare the Market who auto selected email as my preference. They then contacted me only via this channel (which didn’t work) until they cancelled the insurance (also via email). Because I had not received the emails, I was unaware, and subsequently drove around in an uninsured car for 3 months. Beware - or make sure you select multiple communication methods as they don’t seem intelligent enough to check/use more before cancelling your insurance. Would give zero stars on both if I could...would 100% not recommend, unless you like driving uninsured!

*Most annoyingly, it was cancelled for something that was extremely easy to sort - had they have tried.*

Reviewed on 27th May 2020
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Dawn
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Car Insurance

They're greedy

My car has been parked in the driveway since March due o Covid19. I phoned Ageas to check whether they're considering giving refunds as like me, most of their customers are not... Read more

My car has been parked in the driveway since March due o Covid19. I phoned Ageas to check whether they're considering giving refunds as like me, most of their customers are not driving.
Unlike other car insurers who are doing the right thing, Ageas' unprofessional customer service representative told me that they won't give any refunds.
Whilst some companies are doing all the can to help with the present situation, some try to benefit no matter what.

Reviewed on 26th May 2020
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Jay
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Car Insurance

Horrendous company

These were my so called 'representatives' a few years ago after being shunted into the car in front of me on the motorway. From the moment I spoke to them it was apparent that they were taking the side of third party who had shunted me. From their... Read more

These were my so called 'representatives' a few years ago after being shunted into the car in front of me on the motorway. From the moment I spoke to them it was apparent that they were taking the side of third party who had shunted me. From their responses it was obvious from day one that they disbelieved what I was saying. I had months of stress due to the incompetence of the person who was apparently representing me - and to be quite honest I could have done a better job myself and found myself pointing out faults with the third party version that should have been picked up immediately. However by that point it was too late. Absolutely useless and use them at your peril. I've had to select one star but would have selected zero if it was an option.

Reviewed on 20th May 2020
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Redvers
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Car Insurance

Never again

I apologise for the length of this review but its a long winded experience which is still... Read more

I apologise for the length of this review but its a long winded experience which is still ongoing.
My car got stolen,by some little store, from outside my house early hours of morning on 1st may 2020.24hr claim line said to phone back during office hours which I did.told me I wasn't insured on my comprehensive cover as my autistic daughter was maybe the last known member of household to have seen my single car key attached to my only house key.she can't even remember herself bless her.i then got told that I should've reported her to police for theft as it must've been her who stole my missing keys therefore I'm not covered by my insurance for theft of my vehicle as it was my own fault that some toe rag was flouting the law of lockdown to steal my car which contained a lot of personal items and car paperwork as well as my daughters medication which was all hidden away out of sight and locked.i begged and sobbed for ageas to re consider my claim to which they finally said ok we will cover your claim for vehicle.i was relieved to say the least...even though it took a week to get there.im the one doing all chasing to Ageas and also to find out details of my car,which 2weeks down the line I still know nothing about.at my request to speak to any kind of manager I'm told the same thing over and over..."you can only really deal with your handler"Emily..who I will point out has been very kind. i also had a few conversations with Tracey who was just as kind,but they can only do so much . I made sure that I ticked courtesy car box so if anything should happen to my car I'd not be without transport,just to be told that I'm not entitled to such a luxury item by ageas.also that the small print in my policy says that although I'm insured to drive somebody else's car obviously with permission etc:I'm only allowed to do so if I'm still in possession of the covered vehicle and that it has not been subject to any written off damage and that it has not been a subject of theft...{or something almost exact to that wording}I haven't been informed that my car has been taken from police compound{which apparently it has indeed gone from } let alone where my vehicle is right now...all I'm getting is persistent requests for documents that were in car...oh...and my car key.i don't even know if my car was hotwired or started with the key...im feeling like the criminal and being punished for actions of the vile human who did this to me and my family. I've been recently attending hospital appointments investigating heart problems which could be serious and we live in remote area so my car is needed by myself as well as for making sure that my daughters needs are met and my partner gets to and from work.which is why I needed the courtesy car cover in first place.i have left out so much more than what is in this review. I will also keep this review updated and let people know of the outcome...Deb Tydeman.

Reviewed on 14th May 2020
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Deb Tydeman.
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Car Insurance

Ok

They have good customer service.

Reviewed on 28th April 2020
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Serish Shah
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Car Insurance

*FRAUDSTERS*

Hiked my car I insurance by £200 for my renewal.. and that was with no accidents and an extra years no claims! Because I apparently declined paper statements(still disputing) I let it rollover believing that my payments would remain same or go down a ... Read more

Hiked my car I insurance by £200 for my renewal.. and that was with no accidents and an extra years no claims! Because I apparently declined paper statements(still disputing) I let it rollover believing that my payments would remain same or go down a little.. like they HAVE done with 5 or 6 previous insurers .. absolute deceiving and theiving company that I fully expect will have done this too many.. Avoid at all costs

Reviewed on 27th April 2020
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J.Tomlinson
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Car Insurance

Utter crap company do not give a f___k about customer

Tried to change my vehicle to new car spoke to someone three times all saying couldn't do it problem was probably cause not register lot of crap finally they said was cause it was new plate and that they could only cover certain new plate models omg... Read more

Tried to change my vehicle to new car spoke to someone three times all saying couldn't do it problem was probably cause not register lot of crap finally they said was cause it was new plate and that they could only cover certain new plate models omg it is just a newer corsa not a bloody Porsche would not touch this company again away to move my home insurance away from them as well unhelpful b######s

Reviewed on 10th March 2020
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Neil beatt
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Car Insurance

Overall rating. Nill!

I was involved in a car accident two years ago with a young speeding driving. I was coming out of James Cook Multi-story car park in Middlesbrough, coming to the give way sign I stopped. Looking right then left and then right again seeing that nothing... Read more

I was involved in a car accident two years ago with a young speeding driving. I was coming out of James Cook Multi-story car park in Middlesbrough, coming to the give way sign I stopped. Looking right then left and then right again seeing that nothing was coming I started to put my foot onto the accelerator pedal. Only for my sister to shout my name to stop. I did an emergency stop only for the young driver to speed pass taking my full front bumper, two headlights and the radiator with the two parking census left hanging. I set the Dash-Cam footage to Ageas and a week later they got in touch with me informing me it was my fault even the Financial Ombudsmen came down in the insurance side adding the car was still moving and as I was coming out of a side it was my fault even though you could see he was speeding and since then Ageas have informed me it's my fault and admitted Yes we could see he was speeding by the frames going through. He even claimed Whiplash injuries , even though there was a small dent in his car. The dash cams you have to be careful. I had stopped and both the break and clutch pedals were right down on the floor. But because it looked as though I was still moving. It was my fault. I had a sore and bad lower back for months and it took me over eight weeks to get back behind the wheel and drive out of town. The young lad and his two mates got straight back into his car and drove away

Reviewed on 3rd March 2020
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Catherine Reece
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