Aldermore Reviews

  Ratings based on 11 reviews       Last review 9 months ago    

Aldermore are building a straightforward, accessible bank that promises to work hard to understand customers and provide financial solutions to meet their needs. Smart Money People is the place for Aldermore reviews. Read and write reviews to help...

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Aldermore are building a straightforward, accessible bank that promises to work hard to understand customers and provide financial solutions to meet their needs. Smart Money People is the place for Aldermore reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Overall Rating

Great

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Aldermore Review Insight

What are people saying in their reviews?

Channels

78% of feedback is Process related

Customer profile

Top Age Profile: 55-64

Top Channel Preference: Online

Fixed Rate Account

Saving made easy

Very easy to set up and access online

Reviewed on 17th February 2021
GR's avatar
GR
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Fixed Rate Account

Opening an account was a complete shambles

My mum has had to move into a residential home and has sold her house. She tried to open an account with Aldermore, but they wanted additional proof of ID. They were sent her passport and a BT bill addressed to her at the home. Most of the things they... Read more

My mum has had to move into a residential home and has sold her house. She tried to open an account with Aldermore, but they wanted additional proof of ID. They were sent her passport and a BT bill addressed to her at the home. Most of the things they would accept she could not provide and the list of people allowed to certify copies meant she would have to had gone out to someone's office, but she has mobility issues.

These documents were returned to her with a letter explaining that if they needed anything else they would contact her. When she had not heard anything after a couple of weeks she emailed them three times to ask what was going on and received responses to the first two which simply said she should wait for her account details.

In response to her third email someone called and left a message asking her to call them back. When she did they then told her that they had written asking for further proof of ID two/three weeks earlier. Why could they have not said this in their email responses!

She was then told that her application had been cancelled the day after their call three days earlier! The only arranged for her deposit to be returned to her as a result of her call and two weeks later she still has not received her initial deposit back.

Two other large financial institutions managed to open accounts using the same ID provided to Aldermore, but it seems Aldermore don't like to put obstacles in the way for my mums age group.

Reviewed on 23rd March 2020
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Dave M
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Fixed Rate Cash ISA

isas and bonds

great rates and wonderful service nothing to much trouble. easy to follow instructions to set up. no problems throughout term and paid on time every time

Reviewed on 5th February 2020
m muir's avatar
m muir
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Fixed Rate Account

Professional and friendly

Used Aldermore for a bond after an inheritance, it was easy to set up, good interest rates and I was kept updated all through set up. Nothing was too much trouble

Reviewed on 13th January 2019
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Gill Trott
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Mortgages

All Good

Very easy to deal with and quick to react

Reviewed on 9th January 2019
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Nigel Simkins
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Fixed Rate Cash ISA

Perfect speedy service

I transferred in an ISA from another provider. I completed the online application and the process was complete in lightning time. Thank you. Others could learn from Aldermore. Great interest rate too

Reviewed on 19th April 2018
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Kent 189
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Fixed Rate Cash ISA

Easy to pay in and take out online.

Aldermore are so easy to deal with. The Customer service answer very promptly are are helpful and pleasant. Decent interest rates.

Reviewed on 8th February 2018
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Hazel Murphy
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Mortgages

Aldermore cheek

Aldermore staff are not plesent to deal with, they interrupt you when talking on the phone & ask questions which have not relevance to your mortgage accounts insisting that you provide details of business turnover when you own a limited business even... Read more

Aldermore staff are not plesent to deal with, they interrupt you when talking on the phone & ask questions which have not relevance to your mortgage accounts insisting that you provide details of business turnover when you own a limited business even when the mortgage is a personal property... and is not based on take home salary not business income SIMPLY DONT choose a different lender!

Reviewed on 6th January 2017
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Anonymous
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Easy Access Account

easy to open account & great customer service

Every time I do a transfer of funds, the company acknowledges my transaction with an email. This is very reassuring. Also when telephoning them just to ask information, they were very knowledgeable,

Reviewed on 28th November 2016
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gill plank
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Business Banking

Always efficient

Had a business banking account for two years with Aldermore and they are always very efficent in responding to day to day queries. Can't fault them on anything.

Reviewed on 9th September 2016
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C L
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Notice Account

Opened an account with them as the rate was good...didn't last for too long though

I opened an online account with them as they were offering a good rate on a 30 day notice account. But then it dropped. I know most accounts have dropped, and it's getting harder to find somewhere to earn any decent savings rate!

Reviewed on 8th October 2014
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Michael Fotis
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