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Aldermore Reviews

Ratings based on 10 reviews Last review 4 months ago
3.8 / 5Great overall rating

Aldermore are building a straightforward, accessible bank that promises to work hard to understand customers and provide financial solutions to meet their needs. Smart Money People is the place for Aldermore reviews. Read and write reviews to help...

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Aldermore are building a straightforward, accessible bank that promises to work hard to understand customers and provide financial solutions to meet their needs. Smart Money People is the place for Aldermore reviews. Read and write reviews to help increase trust and transparency in Financial Services.

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Your Aldermore Reviews (10)

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23rd March 2020

Opening an account was a complete shambles

My mum has had to move into a residential home and has sold her house. She tried to open an account with Aldermore, but they wanted additional proof of ID. They were sent her passport and a BT bill addressed to her at the home. Most of the things they...

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My mum has had to move into a residential home and has sold her house. She tried to open an account with Aldermore, but they wanted additional proof of ID. They were sent her passport and a BT bill addressed to her at the home. Most of the things they would accept she could not provide and the list of people allowed to certify copies meant she would have to had gone out to someone's office, but she has mobility issues.

These documents were returned to her with a letter explaining that if they needed anything else they would contact her. When she had not heard anything after a couple of weeks she emailed them three times to ask what was going on and received responses to the first two which simply said she should wait for her account details.

In response to her third email someone called and left a message asking her to call them back. When she did they then told her that they had written asking for further proof of ID two/three weeks earlier. Why could they have not said this in their email responses!

She was then told that her application had been cancelled the day after their call three days earlier! The only arranged for her deposit to be returned to her as a result of her call and two weeks later she still has not received her initial deposit back.

Two other large financial institutions managed to open accounts using the same ID provided to Aldermore, but it seems Aldermore don't like to put obstacles in the way for my mums age group.

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6th January 2017

Aldermore cheek

Aldermore staff are not plesent to deal with, they interrupt you when talking on the phone & ask questions which have not relevance to your mortgage accounts insisting that you provide details of business turnover when you own a limited business even...

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Aldermore staff are not plesent to deal with, they interrupt you when talking on the phone & ask questions which have not relevance to your mortgage accounts insisting that you provide details of business turnover when you own a limited business even when the mortgage is a personal property... and is not based on take home salary not business income SIMPLY DONT choose a different lender!