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Ratings based on 155 reviews Last review 3 days ago
4.34 / 5Great overall rating

American Express 'blue box' values reflect who they are and what they stand for: Customer Commitment, Quality, Integrity, Teamwork and Respect for People are their core values. Smart Money People is the place for American Express reviews. Read and...

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American Express 'blue box' values reflect who they are and what they stand for: Customer Commitment, Quality, Integrity, Teamwork and Respect for People are their core values. Smart Money People is the place for American Express reviews. Read and write reviews to help increase trust and transparency in Financial Services.

5 88
4 44
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1 4

Your American Express Reviews (155)

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4th January 2018

Use it wisely and you'll benefit

So the price went up last year. But it's still the top credit card for travel points: spend £10k and get a companion voucher and over 40k avios (if you hit the sign up bonus as well). Refer others for another 9k avios per time. And once you've got the ...

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So the price went up last year. But it's still the top credit card for travel points: spend £10k and get a companion voucher and over 40k avios (if you hit the sign up bonus as well). Refer others for another 9k avios per time. And once you've got the voucher, downgrade to blue and get a pro-rata refund of the fee. Win win. Just don't borrow money with it. Ever!

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24th November 2017

Good product, good service

Due to the cashback this is my credit card of choice, only let down by the fact that it's not accepted everywhere (likely due to the higher fees that afford me the cashback!). I had a great 0% purchase deal for almost 1.5 years (the first 3 months of...

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Due to the cashback this is my credit card of choice, only let down by the fact that it's not accepted everywhere (likely due to the higher fees that afford me the cashback!). I had a great 0% purchase deal for almost 1.5 years (the first 3 months of which I earned 5% cashback). If I've had a query or error the call centre have been able to resolve it satisfactorily every time and hold wait times have not been too bad.

It would be nice if the cashback ramped up a bit faster, as now I'm out of the introductory period, it currently staircases slowly from 0.5% to 1.25%

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5th September 2017

Holiday insurance

Choosing holiday insurance is one of the most important things you need to do on your to do list before going away. With American Express you are able to choose from a series of tiers that allow you to pick a policy suitable for your area of travel....

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Choosing holiday insurance is one of the most important things you need to do on your to do list before going away. With American Express you are able to choose from a series of tiers that allow you to pick a policy suitable for your area of travel. Highly recommend!

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4th July 2017

Poor reaction to flight abandonment & always had to chase

Technically under the insurance buying a new flight, when Ryanair cancelled our flight was not included. But we had a chance to fly back home from a close airport but needed to book the flights immediately, as there was 100's of people trying to get...

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Technically under the insurance buying a new flight, when Ryanair cancelled our flight was not included. But we had a chance to fly back home from a close airport but needed to book the flights immediately, as there was 100's of people trying to get home, so booked the flights straight away. If we had nor been able to get that 1 flight, we would have been at leat 3 extra days of accommodation etc to cover. They initially offered to pay for lunch.The most annoying part was that they never phoned you back when I was chasing, so poor customer care & not what you need.

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29th June 2017

good customer service, not always the cheapest

great customer service, helpful phone line, great fraud protection emails to verify unusual payments on the go. avios are a nice perk, but not totally convinced on their value in relation to the spend required to generate them and their onward...

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great customer service, helpful phone line, great fraud protection emails to verify unusual payments on the go. avios are a nice perk, but not totally convinced on their value in relation to the spend required to generate them and their onward purchasing power