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Ratings based on 226 reviews Last review 2 weeks ago
4.39 / 5Great overall rating

American Express 'blue box' values reflect who they are and what they stand for: Customer Commitment, Quality, Integrity, Teamwork and Respect for People are their core values. Smart Money People is the place for American Express reviews. Read and...

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American Express 'blue box' values reflect who they are and what they stand for: Customer Commitment, Quality, Integrity, Teamwork and Respect for People are their core values. Smart Money People is the place for American Express reviews. Read and write reviews to help increase trust and transparency in Financial Services.

5 136
4 61
3 17
2 6
1 6

Your American Express Reviews (226)

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25th June 2020

Amazing Credit Cards

I have been an American Express customer for 4 years now and have had American Express Cashback Card, Gold Card, BA Premium Plus and now BA Blue Card. With Cashback card earned enough cashback. The opted for Gold card and then the BA cards and have...

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I have been an American Express customer for 4 years now and have had American Express Cashback Card, Gold Card, BA Premium Plus and now BA Blue Card. With Cashback card earned enough cashback. The opted for Gold card and then the BA cards and have never looked back since. I activated my 2-1 voucher earlier in June and have 150K + points so once the covid situation gets better I can start to look for the upgraded holiday ;) Thank you Amex.

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19th January 2020

Outstanding

American Express customers service is on the ball very helpful and they sort problems straight away plus it doesn’t take forever to answer your call because they are open 24/7. All the information is always up to date and the service is simply the b...

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American Express customers service is on the ball very helpful and they sort problems straight away plus it doesn’t take forever to answer your call because they are open 24/7. All the information is always up to date and the service is simply the best if they had a bank account I would join straight away

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17th January 2020

Great deals and good mobile app

Amex cashback deals are generous and frequent, and the shop small deal is the cherry on top. The mobile app is modern and easy to use and integrates really well with Google pay. The only downsides are poor foreign exchange rates and fees, so not...

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Amex cashback deals are generous and frequent, and the shop small deal is the cherry on top. The mobile app is modern and easy to use and integrates really well with Google pay. The only downsides are poor foreign exchange rates and fees, so not recommended for travel, and there are still a number of retailers who don't accept amex - but this is getting much better in my experience.

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11th December 2019

Completely useless

A Companion Voucher sounds great. It sounds as though you can book a First or Business Class flight, and take your wife/partner for free, except for taxes. NOTHING COULD BE FURTHER FROM THE TRUTH! The voucher is essentially unusable. I have spent the...

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A Companion Voucher sounds great. It sounds as though you can book a First or Business Class flight, and take your wife/partner for free, except for taxes. NOTHING COULD BE FURTHER FROM THE TRUTH! The voucher is essentially unusable. I have spent the last few days trying to find any flights that might be be able to use Companion Vouchers. I have tried maybe ten destinations, but the voucher is completely unusable. This is a massive CON! Do not take a British Airways American Express card. I have taken flights all over the world in the last year, but will lose my Silver card.
I don't know whether it is British Airways, or American Express, that is perpetrating this con, but stick with good quality credit cards that do not pretend other benefits.