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Ratings based on 151 reviews Last review 1 week ago
4.32 / 5Great overall rating

American Express 'blue box' values reflect who they are and what they stand for: Customer Commitment, Quality, Integrity, Teamwork and Respect for People are their core values. Smart Money People is the place for American Express reviews. Read and...

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American Express 'blue box' values reflect who they are and what they stand for: Customer Commitment, Quality, Integrity, Teamwork and Respect for People are their core values. Smart Money People is the place for American Express reviews. Read and write reviews to help increase trust and transparency in Financial Services.

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Your American Express Reviews (151)

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5th September 2017

Holiday insurance

Choosing holiday insurance is one of the most important things you need to do on your to do list before going away. With American Express you are able to choose from a series of tiers that allow you to pick a policy suitable for your area of travel....

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Choosing holiday insurance is one of the most important things you need to do on your to do list before going away. With American Express you are able to choose from a series of tiers that allow you to pick a policy suitable for your area of travel. Highly recommend!

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4th July 2017

Poor reaction to flight abandonment & always had to chase

Technically under the insurance buying a new flight, when Ryanair cancelled our flight was not included. But we had a chance to fly back home from a close airport but needed to book the flights immediately, as there was 100's of people trying to get...

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Technically under the insurance buying a new flight, when Ryanair cancelled our flight was not included. But we had a chance to fly back home from a close airport but needed to book the flights immediately, as there was 100's of people trying to get home, so booked the flights straight away. If we had nor been able to get that 1 flight, we would have been at leat 3 extra days of accommodation etc to cover. They initially offered to pay for lunch.The most annoying part was that they never phoned you back when I was chasing, so poor customer care & not what you need.

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29th June 2017

good customer service, not always the cheapest

great customer service, helpful phone line, great fraud protection emails to verify unusual payments on the go. avios are a nice perk, but not totally convinced on their value in relation to the spend required to generate them and their onward...

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great customer service, helpful phone line, great fraud protection emails to verify unusual payments on the go. avios are a nice perk, but not totally convinced on their value in relation to the spend required to generate them and their onward purchasing power