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American Express: American Express Credit Card reviews

Name: American Express Credit Card
Rating: 4.16 (83 reviews)

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3.64

Based on 83 reviews, last reviewed 17th Sep 2024

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

64%

16%

13%

Latest highest rating:

5

American Express credit card is a great credit card,... American Express credit card is a great credit card, especially the Cashback available Reviewed on: 26th August 2024

Latest lowest rating:

1

Customer service level of zero I received my British Airways American Express card and set up a direct debit to pay off the full sum when it became due. Amex did not take the funds ... Read more Reviewed on: 17th September 2024

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About this product

Smart Money People is the UK's #1 place for financial services reviews, including of The American Express Card - the flagship card launched by Amex in 1969. With a whole host of benefits, read our consumer reviews before deciding whether this is the right card for you - our community comments on their experiences with the card's Membership Rewards scheme, customer service received from Amex, and anything else they liked or didn't like about this credit card. Already have The American Express Card? Please leave some comments of your own and let others know what you think about this card!

American Express American Express Credit Card reviews (83)

Review of the American Express, American Express Credit Card:

Customer service level of zero

I received my British Airways American Express card and set up a direct debit to pay off the full sum when it became due. Amex did not take the funds when they were due and subsequently sent me a letter advising they were charging me interest and a surcharge and threatened further action. I telephoned and they apologised for their error but advised they were not able to remove the interest from my account. I cancelled the card which required over thirty minutes on the telephone with an unhelpful person the other end. I also paid the balance. They then refunded the card fee. A month or so later they advised I owed them £16.44 but no reason given as to why. Despite two letter from me they continue threatening action. I shall write to Hannah Lewis who is their CEO I the UK. My advice is do not get an American Express Card, especially as nobody wants to take anyway. Reviewed on: 17th September 2024

Really happy with them

I have been using it from Feb 23 and been quite satisfied with the customer service and the card. Reviewed on: 12th June 2023

Disappointing offers

Platinum now has minimum requirement, and most of the offers are London centric. But customer service is spot on and responds quickly when you have claims. Amex needs to offer more wide range of offers all around the U.K. and not just London based businesses. Reviewed on: 11th June 2023

Best customer service and perks

While they offer the highest cashback and reward rates they're my top way to pay Reviewed on: 9th June 2023

Cashback but heavy charges for sellers

It is great using the Amex card with big companies as you get a little bit of cashback as well as being able to delay payment a month without incurring interest. However a local coffee shop owner said he doesn't accept it because he is charged £1.08 per transaction. This does seem high given for a typical transaction there the cashback I might earn is around 4p. Still, for big companies and large payments it is great. Reviewed on: 31st May 2023

Best customer service

On numerous occasions I have dealt with suppliers that refuser to provide refunds in a timely manner. Amex provides the security to take risks and their customer service representatives make the process seemless. Reviewed on: 31st May 2023

Platinum credit card

I’m delighted with my credit card .I obtain cashback on purchases and the website is easy to use.When I had a fraudulent transaction the customer service was excellent. Reviewed on: 31st May 2023

Their customer service sucks eggs! And they could use some people skills.

Money, money, money, money! That's all they're about, and they were boast all day about the features of their card service, I remember this is not a credit card, this is a club membership, and they act accordingly. Their customer service is available only a few hours a day even for their premium cards. And unfortunately, they are extremely poor at people management. I feel sorry for the people who work there because they don't deserve the venom their poor service evokes in their customers. Reviewed on: 25th April 2023

best customer service

if there's a problem, they actually answer the phone Reviewed on: 8th April 2023

Amex cash back

Love this credit card. Use it for everyday spending and once a year get a percentage given back of what you’ve spent. Be stupid not to use it. Reviewed on: 5th April 2023

Use my link for a sign up bonus

https://americanexpress.com/en-gb/referral/aBDULMlLP1?XL=MNANS Use my referral code and get an extra 26000 avios points. Reviewed on: 30th March 2023

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