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American Express: American Express Credit Card reviews

Name: American Express Credit Card
Rating: 4.16 (83 reviews)

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3.64

Based on 83 reviews, last reviewed 17th Sep 2024

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

64%

16%

13%

Latest highest rating:

5

American Express credit card is a great credit card,... American Express credit card is a great credit card, especially the Cashback available Reviewed on: 26th August 2024

Latest lowest rating:

1

Customer service level of zero I received my British Airways American Express card and set up a direct debit to pay off the full sum when it became due. Amex did not take the funds ... Read more Reviewed on: 17th September 2024

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About this product

Smart Money People is the UK's #1 place for financial services reviews, including of The American Express Card - the flagship card launched by Amex in 1969. With a whole host of benefits, read our consumer reviews before deciding whether this is the right card for you - our community comments on their experiences with the card's Membership Rewards scheme, customer service received from Amex, and anything else they liked or didn't like about this credit card. Already have The American Express Card? Please leave some comments of your own and let others know what you think about this card!

American Express American Express Credit Card reviews (83)

Review of the American Express, American Express Credit Card:

Customer service level of zero

I received my British Airways American Express card and set up a direct debit to pay off the full sum when it became due. Amex did not take the funds when they were due and subsequently sent me a letter advising they were charging me interest and a surcharge and threatened further action. I telephoned and they apologised for their error but advised they were not able to remove the interest from my account. I cancelled the card which required over thirty minutes on the telephone with an unhelpful person the other end. I also paid the balance. They then refunded the card fee. A month or so later they advised I owed them £16.44 but no reason given as to why. Despite two letter from me they continue threatening action. I shall write to Hannah Lewis who is their CEO I the UK. My advice is do not get an American Express Card, especially as nobody wants to take anyway. Reviewed on: 17th September 2024

Great interest rates for the first 3 months

Great interest rates for the first 3 months - after that, Amex becomes a very average credit card with not lost of advantages Reviewed on: 23rd March 2023

Effective

Such a grate life saver when I have a emergency bill or pay out and very fair to customers, plus builds cash back and builds my credit score Reviewed on: 23rd March 2023

Just excellent

Exceptionally good service, I have never had a credit card before, having the American Express card and paying it off each month has given me an excellent credit rating, and I’m earning air miles. I cannot recommend them enough. Reviewed on: 10th March 2023

Great experience

I was in need for a credit card for a while, I found American Express. It was a very good digital application process on the American Express website. It is a very customer-oriented interface, and the approval process was very smooth. Besides, the mobile app is so good and I keep using it for all my needs about my credit card. Great credit card experience overall. Strongly recommended. Reviewed on: 10th March 2023

Great points

Enjoy using this card for my purchases as much as possible and nice to get a little bonus at the end of the year. Reviewed on: 10th March 2023

Offers great value as long as it's your main card

This is a terrific company that offers great products p I would recommend to everyone Reviewed on: 1st March 2023

low credit limit

they wouldnt increase my credit limit even when i asked Reviewed on: 9th February 2023

American Dream

The team have been very supportive of my financial needs and personal situation. Reviewed on: 9th February 2023

Free reward offers included!

Needed a simple card to keep an eye on my spending during a 3 week trip. This ticked all the boxes and more offers are available as time goes on (got good cashback on easyjet holidays and paid immediately!) Reviewed on: 30th January 2023

Brillant provider Crrdit cards

Great American Express, easy app and very good customer service Reviewed on: 16th January 2023

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