ASDA Money Reviews

  Ratings based on 187 reviews       Last review 1 month ago    

ASDA Money reviews can help you to find out what life as an ASDA Money customer is really like. Smart Money People is the place for ASDA Money reviews. Read and write reviews and help us to increase trust and transparency in Financial Services

Overall Rating

Great

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ASDA Money Review Insight

What are people saying in their reviews?

Incentives

73% of feedback is Product related

Customer profile

Top Age Profile: 55-64

Top Channel Preference: Online

Travel Insurance

Still Waiting On Claim NINE Months Later

After having to escape Cyprus in March due to Covid as everything was shutting down. I contacted Asda Insurance and followed there instructions for Claim. I sent Paperwork out of costs by Registered Mail. It arrived on the 1st of April, couple of days... Read more

After having to escape Cyprus in March due to Covid as everything was shutting down. I contacted Asda Insurance and followed there instructions for Claim. I sent Paperwork out of costs by Registered Mail. It arrived on the 1st of April, couple of days after closing due to Covid. Paperwork was left! In offices with no arrangement of pic ups of Claims, stranded there which delayed it by 7 weeks. Sending information via internet and then it seems I had to wait again until Offices opened again for them to open original paperwork. SEVEN Months Later, after being told on Three Ocations Claim was being Prioritized I am still waiting. Please read Trust Pilot, this is a Shamefully Bad Company. I am shocked Asda Allows it to use there name. Stay Clear!!. Please.

Reviewed on 23rd December 2020
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Charlie Hill
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Credit Card

Creation Finance Suck

I opened my Asda CC account a few years back. I was delighted with the £5000 credit limit and the cash back. I used my card sensibly and paid off my balance ... Read more

I opened my Asda CC account a few years back. I was delighted with the £5000 credit limit and the cash back. I used my card sensibly and paid off my balance monthly.

When Asda offered a balance transfer deal I decided to transfer the balance from another card £500. Imagine my surprise when this was declined. I asked them to explain as I had my whole £5000 credit available. They refused to give me a reason, stating operational confidentiality.

Well, I have now closed my account with them, citing operational confidentiality as the reason. I am now with Virgin and very happy.

Reviewed on 12th October 2020
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Travel Insurance

Disgraceful claims ssrvice.. 6 months on and still no answer

my flight back from New Zealand was cancelled when Oz temporarily suspended transit flights ( was going via Sydney) That was on 23rd March 2020. It is now 23rd Sept .. a full 6 months on and I am still awaiting a decision on my claim. To date they... Read more

my flight back from New Zealand was cancelled when Oz temporarily suspended transit flights ( was going via Sydney) That was on 23rd March 2020. It is now 23rd Sept .. a full 6 months on and I am still awaiting a decision on my claim. To date they have initially failed to log my claim ( admin error so they tell me) , i re sent it immediately ti be told that it would be at least 28 working days before they got to it....then had email saying there was no attachment... spoke to them and they apologised saying yes they can see it now!..Have rung them countless times to be told it would be escalated... and then prioritised....but still to hear from them. I raised a complaint, but 4 weeks letter got letter sayibg sorry cant deal with your complaint inside the 56 day time period!. Still waiting!!.. Having read these reviews it would have been nice to think someone from ASDA would be reviewing negaitive social media content like this... but doesnt look like they care
Avoid at all costs

Reviewed on 23rd September 2020
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Richard
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Travel Insurance

I have only given Asda 1 star because of the requirement to give a rating.

My wife and I are owed nearly £600 in returned holiday deposits following the decision by Asda to cease issuing their credit card. The card operation ceased on 13 June. It is now 8 September and we are still waiting for the money to be refunded by ... Read more

My wife and I are owed nearly £600 in returned holiday deposits following the decision by Asda to cease issuing their credit card. The card operation ceased on 13 June. It is now 8 September and we are still waiting for the money to be refunded by Creation Finance who operated the card on Asda’s behalf. Asda have abdicated responsibly saying that the issue lies with Creation and not them. If this is an indication of how Asda operate their financial schemes I would not touch any of them with a barge pole.
There must be more trustworthy companies out there.

Reviewed on 8th September 2020
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Graham Newton
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Travel Insurance

Dreadful

Paid for superior service absolute joke you get passed around different companies when you need to claim... Read more

Paid for superior service absolute joke you get passed around different companies when you need to claim
They take ages replying back and don’t want to pay out
Avoid at all costs
I got conned thinking it was Asda I was dealing with it’s not they pass you to another company when you need medical care

Reviewed on 25th August 2020
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Anita
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Travel Insurance

Awful

You take travel insurance out in case something happens you can get reimbursed, yet when you need it they are not there and refuse to do anything. What is that point is the point of paying the money for nothing. Unhelpful service

Reviewed on 11th August 2020
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Kitkat
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Credit Card

Nice incentives

Highly recommended n very much subtle. Good fair incentives

Reviewed on 2nd August 2020
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Zoher Attarwala
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Travel Insurance

poor , long , bad

4 months solving problem , Travel Claims Services worst ever

Reviewed on 13th July 2020
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Jack
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Car Insurance

Brilliant

Brilliant a* company and great compant

Reviewed on 12th July 2020
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Ry
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Travel Insurance

Appalling service

I needed to make a claim, due to unfortunate circumstances. They had a bad exchange rate, plus don’t want to pay out! Cheap price, cheap service, cheap people.

Reviewed on 10th June 2020
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Tylismaty
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Car Insurance

friendly advice

sorted what i wanted without the usual add ons that companies try

Reviewed on 6th May 2020
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john mills
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Pet Insurance

Very Happy so Far

As soon as I got my puppy (Roxy) I took ASDA pet insurance Vital Lifetime, which offered the best cover for the premium I paid. However, you don't know how good your insurance is until you need to use it. Well, when my dog was 1.5 years old she felt... Read more

As soon as I got my puppy (Roxy) I took ASDA pet insurance Vital Lifetime, which offered the best cover for the premium I paid. However, you don't know how good your insurance is until you need to use it. Well, when my dog was 1.5 years old she felt ill and had to be admitted into intensive care. At the time of admission I didn't know if my insurance would cover the cost of the treatment and this caused me a lot of stress. I read online reviews of ASDA pet insurance and most people were giving them very little rating so I was convinced that ASDA will decline my claim for £1500. I have missed Roxy's buster vaccine, which was overdue by 3 months (I didn't do it on purpose. I was told by my vet that when the next vaccine is due they will inform me, which obviously didn't happen and I didn't realised). Roxy also had other visits to the vet in relation to different problems so I was thinking that ASDA will just pick up on all these things and decide not to pay as I've read on forums that insurance companies will try everything just so they don't pay out. However, ASDA paid everything in a timely manner and kept me up to date so I cannot really fault them. My renewal just came through and the increase in the premium is of about 30%, which was only about 7% in the previous year where I had no claims. However, my premium was not that high in the first place so even with the increase it's still good. So far so good.

Reviewed on 30th April 2020
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Gery Nica
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Credit Card

No problem card

Really efficient. Happy to increase limit. Never any problems.

Reviewed on 27th April 2020
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Julie Dodsworht
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Travel Insurance

customer services

Trying to make a claim is ridiculous 4 days been trying to get through They don’t even reply to email Disgusting

Reviewed on 25th March 2020
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Panczyszyn Pixie Sonia
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Pet Insurance

Terrible service

My dog died unfortunately from a short illness. 3 months later still chasing the claim. Any excuse to get out of it. Never claimed in 10 years. No updates , have to ring every week that really upsets me as have to explain it all again.

Reviewed on 20th February 2020
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Eblocls
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Pet Insurance

Sneaky unauthorised auto-renewal, unhelpful service

Policy conditions say 'No further cover will be provided beyond the cancellation or expiry date of the policy. Please be aware that you need to renew your policy each year for cover to remain in force.' Renewal invite says to call them to renew. I... Read more

Policy conditions say 'No further cover will be provided beyond the cancellation or expiry date of the policy. Please be aware that you need to renew your policy each year for cover to remain in force.' Renewal invite says to call them to renew. I didn't renew but they kept taking monthly payments and refused to refund when reminded that I hadn't renewed. Customer service disinterested and unhelpful.

Reviewed on 12th November 2019
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James Greyson
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Travel Insurance

Great insurance

When we got our insurance the lady on the phone was very helpfull explaining everything clearly.

Reviewed on 2nd September 2019
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Tracey Jones
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Credit Card

Products

Asda is good to shop grocery and other items such as make up the customer Service is very friendly I can say asda as my favourite place to shop

Reviewed on 26th August 2019
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Tasha
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Critical Illness

Good

Amazing really good and helpful

Reviewed on 6th August 2019
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Damon Young
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Travel Insurance

Great price for great cover

Found great price on a comparison web-site and was amazed at the levels of cover provided for such a competitive price!

Reviewed on 18th July 2019
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Richard C
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