Bank of Cyprus Reviews

  Ratings based on 10 reviews       Last review 4 months ago    

Bank of Cyprus reviews can help you to find out what life as a Bank of Cyprus UK customer is really like. Smart Money People is the place for Bank of Cyprus UK reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Overall Rating

Average

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Bank of Cyprus Review Insight

What are people saying in their reviews?

Price & Interest Rates

67% of feedback is Process related

Customer profile

Top Age Profile: 45-54

Top Channel Preference: Branch

Savings

Avoid at all costs

Where do you start? ... Read more

Where do you start?
Their 'customer service' is rude and I've been hung up on!
The fees are ridiculous!
They have frozen the account because they messed up requesting audit information from the wrong company, then wont fix their mistakes.
They will charge €50 monthly 'account maintenance' fees, then more fees for 'low usage' (they froze the account), then a bunch of fees I don't understand coming in at almost €500!!!! - when asking what they are, they refuse to answer and wont answer my messages.

AVOID at all costs

Reviewed on 2nd December 2020
Geoff's avatar
Geoff
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Savings

Bank of Cyprus is full of fees

They take fee on everything. I needed to transfer money to a new bank account and i found out how horrible it actually is. First of all they make you pay in order for you to unlock the 'transfer to other banks' button and then they charge a wapping 20... Read more

They take fee on everything. I needed to transfer money to a new bank account and i found out how horrible it actually is. First of all they make you pay in order for you to unlock the 'transfer to other banks' button and then they charge a wapping 20 euro for you to transfer your own money that you put in their account in the first place which they use.. and they charge you 40 euro if you want the money to be trasnfered on the same day. Also when you change the date to a longer atleast 5 days in order for you to not pay a free they dont allow you to do so. Also they charge you money 5 euro for you to transfer to your connected account. Unbelievable.

Reviewed on 6th October 2020
Maria's avatar
Maria
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Savings

avoid

Trying to get my money out of my account. They introduced a digi-pass machine which was held up due to virus and when I finally got it it did not work. I have been locked out of my account since March 2020 now july! Wrote letter to close account... Read more

Trying to get my money out of my account. They introduced a digi-pass machine which was held up due to virus and when I finally got it it did not work. I have been locked out of my account since March 2020 now july! Wrote letter to close account after 8 days still no funds returned. No secure messaging and 3days to answer emails. Avoid this bank!

Reviewed on 14th July 2020
Gogs's avatar
Gogs
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Savings

expensive and inefficient

The Bank of Cyprus took half a year to open an account for our company, then send me a credit card with many mistakes in the name, did not even apologize. It monthly management fee and other fees make it not competitive at all. Avoid them

Reviewed on 10th March 2020
Arnaud Lefevre-Baril's avatar
Arnaud Lefevre-Baril
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Savings

New Savings Account

Very easy to set up.... The dashboard is easy to use and the interest rates are very good too !

Reviewed on 5th December 2018
Gill Duff's avatar
Gill Duff
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Savings

Excellent bank

All round service is excellent good savings rate been with cynergy bank for over a year never had any Issues...i rate this bank very high ...

Reviewed on 30th November 2018
Ronald Lillico's avatar
Ronald Lillico
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Current Account

Terrible, Terrible, Terrible!

Having placed a large sum of money into an account with Bank Of Cyprus UK, their internet banking service did not work on the day I needed to withdraw my funds. I called only to be told the staff also could not access the accounts to make a transfer... Read more

Having placed a large sum of money into an account with Bank Of Cyprus UK, their internet banking service did not work on the day I needed to withdraw my funds. I called only to be told the staff also could not access the accounts to make a transfer with no idea of what customers should do except wait. Totally unsatisfactory !

Reviewed on 17th January 2018
CCKew's avatar
CCKew
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Savings

cant wait until my term in up

I opened a l year fixed term bond with this bank, I have a number of problems to many to list, and tried very hard to deal with the customer service team, but I have no help at all, and cant wait until my year is up and i can get my money back. Dont... Read more

I opened a l year fixed term bond with this bank, I have a number of problems to many to list, and tried very hard to deal with the customer service team, but I have no help at all, and cant wait until my year is up and i can get my money back. Dont be taken in my any deals they have on offer, as their team can never ever give you the correct information. The staff are rude, they talk over you, never let you finish what you have to say, I have tried to complain but they never want to listen. I am so sorry that I invested quite a lot of money with this bank, Keep you money in a bank with better customer service.

Reviewed on 3rd October 2017
william woods's avatar
william woods
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Savings

Update on previous

They eventually contacted me by email saying the log in system was now working. tried and logged in with no problems site is fairly user friendly but as I said originally they don't answer the phone and Emails take several days. but the rate was... Read more

They eventually contacted me by email saying the log in system was now working. tried and logged in with no problems site is fairly user friendly but as I said originally they don't answer the phone and Emails take several days. but the rate was worth having as it was what was offered on application though the new rate online is now lower.

Reviewed on 20th August 2017
Ed Hosford's avatar
Ed Hosford
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Savings

Customer Service non existant

Opened an account on line, awaiting login detail received as quickly as Post works. Tried to sign in- required to phone tried several times never answered. emailed twice with no reply. Will not be investing in this Bank.

Reviewed on 15th August 2017
Ed Hosford's avatar
Ed Hosford
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