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Barclays: Bank Account reviews

Name: Bank Account
Rating: 4.59 (4820 reviews)

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4.43

Based on 4,820 reviews, last reviewed 14th Oct 2024

71% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

77%

14%

Latest highest rating:

4

Not good for long term customers Not good for long term customers Reviewed on: 14th October 2024

Latest lowest rating:

2

I can't stand what it has become. I can't stand what it has become. It had deteriorated over the last 20 years. I preferred it when the setting was more formal. Stop shutting down bran... Read more Reviewed on: 14th October 2024

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About this product

The Barclays Bank Account can be opened as a sole account or joint account and has no monthly fee.

The Barclays Bank Account can be managed via the mobile banking app and sends instant spending notifications. You can add optional insurance packs to your account for a fee.

Barclays Bank Account reviews help you find out what it’s really like to be a customer. If you’ve used Barclays before, you can also leave a review and share your experience.

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Barclays Bank Account reviews (4820)

Barclays bank account

A simple straight forward bank (Current) account with no excessive charges. Ability to organise funds via mobile, PC and online. Aswell as personal and telephone facilities. Mobile app is excellent with fast (in most cases immediate) transfer of funds between banks and accounts. Reviewed on: 1st January 2016

High Quality Customer Service

When I visit my local branch, I receive a personal and efficient service. They always advice me how to use my money to it's full potential. When I visited with an important crisis once and needed to cancel my bank card they took sympathy and listened to my story and gave me a new card immediately. I have my graduate account with another bank and I did not receive the same personal service. Reviewed on: 24th December 2015

Simple and straigh forward

Me and my fiancé decided to open up an account together, we chose Barclays because he was already with them and I had banked with them in the past. The process was very straight forward, and was made simpler by the fact I had banked with them before! The staff member who opened up the account was very friendly and made sure to explain every step to use in detail. Reviewed on: 24th December 2015

Additions Account - Barclays Bank

I have a package account with Barclays that covers breakdown insurance with RAC. Phoned to see if this covers our trip to Brussels, as on the literature it says some European countries. Phoned correct number and asked the question, the operator did not know the answer and said he would pass me on to his supervisor. I was then cut-off, not very impressed. Reviewed on: 24th December 2015

...

Honestly? I usually like Barclays, but their last service was so poor that I just don't want to use them again. I've had money missing, money not put back in after not receiving the correct amount at an ATM. Just ridiculous. Reviewed on: 24th December 2015

Friendly efficient company

When ever I phone with a query I have always had friendly efficient service Reviewed on: 24th December 2015

The Now Modern But Traditional Bank

Having been set up with a Barclays account as a child, it's one I had stuck with over the years. In that time, they've grown a lot and improved on many areas of the customer service experience overall. I do find staff to be, generally, very helpful, polite and willing to assist. Our local branch has recently been renovated to include more technology so you needn't stand in a queue; for the most part, the technology, and the online banking system, works well. There are a few slips here and there, such as when something doesn't show up or a card gets rejected for no apparent reason, but it's mostly okay. The range of accounts is decent enough, but I don't find them helpful for long term customers. For instance, I was never advised I should have moved accounts when I was younger in to a more 'adult' account, nor was I advised there was a better account for me years later. You have to take the initiative as they don't seem to. I have had some issues where there have been mistakes on their part. For instance, a card getting cancelled because they thought my card had been compromised, just because I'd spent a little more than usual. Setting me up with a different account card than what I'd asked for. However, in terms of rectifying issues they have caused, for whatever reason, the turnaround is generally quite good. The other downside is the poor returns rate as a customer. No matter your loyalty, the interest rates are low, next to nothing really, which isn't all that uncommon at the moment, but it's disheartening. All in all, it's so-so; one I'd have a little more faith in over others perhaps in terms of stability, easy to deal with and up to date, but certainly not the best returns you could get or flawless. Reviewed on: 24th December 2015

No problems at all

I have always found staff professional and knowledgeable in answering any queries Reviewed on: 19th December 2015

Helpful staff

Always helpful and friendly in branch if I need to go in and their online banking is really easy to use Reviewed on: 17th December 2015

Long queus only one branch in town

Very long queues in branch. Branch not located well for parking or ease of access however online and mobile banking works well. Reviewed on: 14th December 2015

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