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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (1829 reviews)

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4.65

Based on 1,829 reviews, last reviewed 28th Nov 2024

737% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

83%

12%

Latest highest rating:

5

I use Wood street branch as it is local and easy to... I use Wood street branch as it is local and easy to deal with human beings face to face, rather than being forced to deal with everything online. Reviewed on: 28th November 2024

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Latest lowest rating:

1

Atrocious customer service I applied for a fixed term ISA. Deposited funds weren't acknowledged or immediately applied to my account. All attempts to contact the Building Societ... Read more Reviewed on: 28th October 2024

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Savings reviews (1829)

Review of the Bath Building Society, Savings:

I’ve had savings accounts with Bath Building society...

I’ve had savings accounts with Bath Building society for many years and quite apart from good service they also offer good products and great interest rates Reviewed on: 23rd February 2024

Reply from Bath Building Society Thank you David for your great feedback. It really is appreciated. Colin McDougall, Chief Commercial Officer. Response date: 23rd February 2024

Always prompt friendly service.

Always prompt friendly service. Haven’t been kept waiting on the phone and the app is great too Reviewed on: 17th October 2024

Reply from Bath Building Society Thank you so much for the feedback, we always try to give the best possible service. Sam Dorrington, Branches Manager Response date: 22nd October 2024

Speak directly to a real human fast

Called to ask some detailed questions about LISA terms. IMMEDIATELY put through to a person, extremely helpful, got straightforward answers in seconds and met all needs. Fantastic, so rare these days to talk to a person. Really, really appreciated. Reviewed on: 17th October 2024

Reply from Bath Building Society Hi, thank you so much for the feedback. We pride ourselves on our service, and will continue to give the best possible. You will always get through to a person when you ring us. Regards, Sam Dorrington, Branches Manager Response date: 22nd October 2024

It’s good you need your own bank account

It’s good you need your own bank account Reviewed on: 17th October 2024

Reply from Bath Building Society Thank you very much for the feedback. Sam Dorrington, Branches Manager Response date: 22nd October 2024

Very friendly counter staff

Very friendly counter staff, opened my account swiftly, pleasant and professional. Made me feel like a valued customer. Good savings product. Reviewed on: 17th October 2024

Reply from Bath Building Society Hi, thank you so much for the great feedback regarding our branches staff. I will pass it onto the team. Sam Dorrington, Branches Manager Response date: 22nd October 2024

Very professional

Very helpful staff good saving accounts Reviewed on: 17th October 2024

Reply from Bath Building Society Thank you for your feedback, I will pass this back to the team. Charlotte Tillen, Savings Services Manager Response date: 21st October 2024

I have a 16-25 saver, fab rates.

I have a 16-25 saver, fab rates. Reviewed on: 17th October 2024

Reply from Bath Building Society Thank you for your feedback regarding the interest rate of our 16-25 regular saver account, it really is a great rate. Charlotte Tillen, Savings Services Manager Response date: 21st October 2024

On-line application very easy to navigate.

On-line application very easy to navigate. No hassle at all, very efficient service. Reviewed on: 17th October 2024

Reply from Bath Building Society Thank you for your feedback regarding opening an account via Bath Online. Its great to hear that you're pleased with the efficiency of the site. Charlotte Tillen, Savings Services Manager Response date: 21st October 2024

Staff are always helpful and friendly

Staff are always helpful and friendly Reviewed on: 17th October 2024

Reply from Bath Building Society Thank you for your feedback regarding the team, its great to hear. Charlotte Tillen, Savings Services Manager Response date: 21st October 2024

Great to actually speak directly to a knowledgeable...

Great to actually speak directly to a knowledgeable person(Jess) directly, who helped navigate opening a new account, on line. Thank you Reviewed on: 17th October 2024

Reply from Bath Building Society Thank you for your feedback regarding how helpful Jess was with helping you open an account, I will pass this back to her. Charlotte Tillen, Savings Services Manager Response date: 17th October 2024

Renewing savings online

I emailed the relevant documents and had a confirmation of action in a very few minutes. So simple, even for a very old codger like me. Reviewed on: 10th October 2024

Reply from Bath Building Society Thank you for your feedback regarding the efficiency of our team, it was great to hear. Charlotte Tillen, Savings Services Manager Response date: 11th October 2024

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