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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (1829 reviews)

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4.65

Based on 1,829 reviews, last reviewed 28th Nov 2024

690% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

83%

12%

Latest highest rating:

5

I use Wood street branch as it is local and easy to... I use Wood street branch as it is local and easy to deal with human beings face to face, rather than being forced to deal with everything online. Reviewed on: 28th November 2024

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Latest lowest rating:

1

Atrocious customer service I applied for a fixed term ISA. Deposited funds weren't acknowledged or immediately applied to my account. All attempts to contact the Building Societ... Read more Reviewed on: 28th October 2024

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Savings reviews (1829)

Review of the Bath Building Society, Savings:

I’ve had savings accounts with Bath Building society...

I’ve had savings accounts with Bath Building society for many years and quite apart from good service they also offer good products and great interest rates Reviewed on: 23rd February 2024

Reply from Bath Building Society Thank you David for your great feedback. It really is appreciated. Colin McDougall, Chief Commercial Officer. Response date: 23rd February 2024

Stop wasting trees!

An account I have with BBS is reaching maturity and, to inform me of that fact, I have received 13 sheets of high quality paper printed on one side only! Need I say more? Reviewed on: 6th October 2024

Reply from Bath Building Society Thank you for your feedback regarding your maturity letter. We also included KPI’s for the additional products that are available to you once your product matures along with your maturity letter. The KPI’s include all the information required so you can make the decision on the product that’s best for you. I will pass your feedback back regarding printing on both sides over to our marketing department. Charlotte Tillen, Savings Services Manager. Response date: 7th October 2024

Efficient live chat

The person i spoke on live chat was efficient and got me through the process as quick as possible. Reviewed on: 3rd October 2024

Reply from Bath Building Society Thank you for your feedback regarding Kelsey's service with your online chat, I will pass this back to her. Charlotte Tillen, Savings Services Manager Response date: 4th October 2024

Loyalty savings rate

Loyalty savings rate is excellent Reviewed on: 29th September 2024

Reply from Bath Building Society Thank you for your feedback regarding our rate, its great to hear. Charlotte Tillen, Savings Services Manager Response date: 1st October 2024

My call was responded quickly and a solution for the...

My call was responded quickly and a solution for the problem that we were facing was proposed. Once action was taken, the matter was resolved within two working days, which was satisfactory, considering the circumstances. Reviewed on: 27th September 2024

Reply from Bath Building Society Thank you for this great feedback regarding the customer service you received, its great to hear. Charlotte Tillen, Savings Services Manager Response date: 1st October 2024

Thankyou Charlotte

Despite receiving a new account when it wasnt open Charlotte was excellent in resolving the issue Reviewed on: 27th September 2024

Reply from Bath Building Society Hi, thank you so much for your positive feedback regarding my colleague Charlotte. I will be sure to pass on the kind words, and if you have any further issues please do let us know! Sam Dorrington, Branches Manager Response date: 1st October 2024

In branch service review

It's local and friendly and often has good interest rates. Reviewed on: 25th September 2024

Reply from Bath Building Society Thank you so much for your feedback. We will continue to serve all of our members as best as possible in the future! Sam Dorrington Branches Manager Response date: 7th October 2024

long time a customer

Been a customer for many years and always been pleased at being so. Reviewed on: 23rd September 2024

Reply from Bath Building Society Thank you for your feedback, its great to hear. Charlotte Tillen, Savings Services Manager Response date: 24th September 2024

Bath is very good and works well for me.

Bath is very good and works well for me. Reviewed on: 22nd September 2024

Reply from Bath Building Society Thank you for your feedback, its appreciated. Charlotte Tillen, Savings Services Manager Response date: 23rd September 2024

Excellent service

I have had a number of savings accounts/products which have always performed as advertised. Th flow of information is excellent and the staff are always very helpful particularly when dealing with telephone calls. Reviewed on: 21st September 2024

Reply from Bath Building Society Thank you for your great feedback regarding our team and our products, I will pass this back to them. Charlotte Tillen, Savings Services Manager Response date: 23rd September 2024

I have always found my visits to Wood street very fr...

I have always found my visits to Wood street very friendly and welcoming. Nothing is too much trouble. I have recommended friends in the past and they too tell me how much they value that recommendation. Reviewed on: 21st September 2024

Reply from Bath Building Society Thank you for your lovely feedback regarding our team at Wood Street, I will pass this back to over to them. Charlotte Tillen, Savings Services Manager Response date: 23rd September 2024

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