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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (1829 reviews)

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4.65

Based on 1,829 reviews, last reviewed 28th Nov 2024

690% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

83%

12%

Latest highest rating:

5

I use Wood street branch as it is local and easy to... I use Wood street branch as it is local and easy to deal with human beings face to face, rather than being forced to deal with everything online. Reviewed on: 28th November 2024

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Latest lowest rating:

1

Atrocious customer service I applied for a fixed term ISA. Deposited funds weren't acknowledged or immediately applied to my account. All attempts to contact the Building Societ... Read more Reviewed on: 28th October 2024

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Savings reviews (1829)

Review of the Bath Building Society, Savings:

I’ve had savings accounts with Bath Building society...

I’ve had savings accounts with Bath Building society for many years and quite apart from good service they also offer good products and great interest rates Reviewed on: 23rd February 2024

Reply from Bath Building Society Thank you David for your great feedback. It really is appreciated. Colin McDougall, Chief Commercial Officer. Response date: 23rd February 2024

Competitive products but below average user experience

Good products, especially the savings rate but the app and website is difficult to use. Reviewed on: 18th September 2024

Reply from Bath Building Society Thank you for your feedback regarding our rates and online systems. Both the mobile app and Bath Online are currently having work carried out on them to improve the process and fix the current issues. Charlotte Tillen, Savings Services Manager Response date: 20th September 2024

Positive overall. Different to large corporate banks.

Being a building society rather than a bank, things are a bit slower, softer and less obvious. I get worried every time I transfer money in to my account that it is going to the right place. I get worried that when I come to withdraw my money, the organisation won't exist. The savings account is however a great way to prepare for the future, they offer more than the big banks do. It just takes a bit of adjustment. Reviewed on: 18th September 2024

Reply from Bath Building Society Hi, thank you for your feedback. We value members such as yourself for trusting us to look after your finances. If you ever have any worries or questions, please feel free to contact us. Regards, Sam Dorrington, Branches Manager Response date: 20th September 2024

Great service in branch and on-line

Great service in branch and good on-line access to account information. Very much like the society approach to customer engagement with regular opportunities to meet the management team and provide feedback. Competitive savings rates and good savings products. Reviewed on: 17th September 2024

Reply from Bath Building Society The branch team are always more than happy to help out wherever possible, and we are glad you have had a positive experience with ourselves. Thank you very much. Sam Dorrington, Branches Manager Response date: 18th September 2024

Web site and mobile app issues not displaying accounts

Web site and mobile app issues. Sometimes accounts are not listed at all, sometimes accounts are missing. This needs sorting out. Reviewed on: 17th September 2024

Reply from Bath Building Society Hi, thank you for leaving your feedback. We are aware of the issues surrounding our online systems, and are trying our upmost to rectify this as soon as possible. Sam Dorrington, Branches Manager. Response date: 18th September 2024

small saver

Im not a regular customer, nor a very big saver, but for my purposes, I find the Branch staff very helpful. I like the fact I can still talk to people face to face. It is easy to transfer money. I liked having email alerts if better savings options became available, even if I then did not take it up Reviewed on: 17th September 2024

Reply from Bath Building Society The branch team are always more than happy to help where possible, and will continue to serve as members to the best of their ability. I will pass on the feedback to them. Sam Dorrington, Branches Manager Response date: 18th September 2024

Great Customer Service

Very informative and friendly staff Reviewed on: 16th September 2024

Reply from Bath Building Society Thank you very much for your feedback, we strive to give the best customer service possible! Sam Dorrington, Branches Manager Response date: 18th September 2024

Wood Street - Efficiency

Wood Street - always very efficient with everything Reviewed on: 16th September 2024

Reply from Bath Building Society The girls at Wood Street always try give great service, thank you and I will pass this onto them! Sam Dorrington, Branches Manager Response date: 18th September 2024

The only Building Society for us.

We have had mortgages with Bath Building Society since 1972. In 1991, we wanted to buy a B&B in Bath, and we approached BBS for a mortgage which was approved by the Manager, who said, ‘You’re not going to let us down, are you?’. We have always found Bath Building Society to be friendly and approachable, never impersonable, their staff always helpful. We use Moorland Road Branch and Wood Street Branch in Bath, and there’s usually a familiar face to help. We couldn’t recommend them highly enough. Reviewed on: 16th September 2024

Reply from Bath Building Society Hi, thank you very much for the kind words. We are proud to have such loyal members such as yourself who still come and see us. We look forward to continuing to serve you however we can. Sam Dorrington, Branches Manager Response date: 18th September 2024

It’s great to support a local building society with...

It’s great to support a local building society with relevant products. Reviewed on: 15th September 2024

Reply from Bath Building Society Thank you very much for the kind words, we are always here to support you with your savings! Sam Dorrington, Branches Manager Response date: 18th September 2024

Looks after local interests as well as savers.

Looks after local interests as well as savers. Very welcoming AGM held locally Reviewed on: 15th September 2024

Reply from Bath Building Society We will continue to support our local community which has given so much to us, as well as our valued members such as yourself. Sam Dorrington, Branches Manager Response date: 18th September 2024

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