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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (1829 reviews)

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4.65

Based on 1,829 reviews, last reviewed 28th Nov 2024

690% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

83%

12%

Latest highest rating:

5

I use Wood street branch as it is local and easy to... I use Wood street branch as it is local and easy to deal with human beings face to face, rather than being forced to deal with everything online. Reviewed on: 28th November 2024

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Latest lowest rating:

1

Atrocious customer service I applied for a fixed term ISA. Deposited funds weren't acknowledged or immediately applied to my account. All attempts to contact the Building Societ... Read more Reviewed on: 28th October 2024

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Savings reviews (1829)

Review of the Bath Building Society, Savings:

I’ve had savings accounts with Bath Building society...

I’ve had savings accounts with Bath Building society for many years and quite apart from good service they also offer good products and great interest rates Reviewed on: 23rd February 2024

Reply from Bath Building Society Thank you David for your great feedback. It really is appreciated. Colin McDougall, Chief Commercial Officer. Response date: 23rd February 2024

Local Quality

BBS provide a good reliable service and are locally based. Reviewed on: 14th September 2024

Reply from Bath Building Society Hi, we are proud to be a local building society, and we will continue to serve our local community for the years to come. Sam Dorrington, Branches Manager Response date: 18th September 2024

interest rate reduction

A little bit disappointed with the interest rate reduction Reviewed on: 14th September 2024

Reply from Bath Building Society Hi, we are sorry that you are disappointed with our interest rate reduction, we change our rates in line with the Bank of England base rate, however we always attempt to offer the best rate we can. Sam Dorrington, Branches Manager Response date: 18th September 2024

Changed ISA from Nationwide to BBS.

Changed ISA from Nationwide to BBS. It all went without hitch and I now have my 24 ISA up and running for 2 years fixed. Reviewed on: 14th September 2024

Reply from Bath Building Society Hi, I am glad you were able to change your ISA over to us without any issues. We are happy to assist valued members such as yourself. Sam Dorrington, Branches Manager. Response date: 18th September 2024

Very helpful, knew the answers to my questions and e...

Very helpful, knew the answers to my questions and explained a procedure clearly J until I understood what to do. Reviewed on: 14th September 2024

Reply from Bath Building Society Hi, we are happy to assist wherever we can. The staff are all happy to share their knowledge. Regards, Sam Dorrington, Branches manager Response date: 18th September 2024

I have several savings accounts, no matter which acc...

I have several savings accounts, no matter which account, no matter how many times I ask the same question the customer service is outstanding and they try another way of explaining until I understand. Thank you Reviewed on: 14th September 2024

Reply from Bath Building Society Hi, thank you for your review. We are always happy to try and explain everything for our loyal members. Sam Dorrington, Branches Manager Response date: 18th September 2024

I opened an account when I worked in Bath.

I opened an account when I worked in Bath. Since then I have had no contact from BBS other than routine emails, which is fine. Reviewed on: 14th September 2024

Reply from Bath Building Society Hi, we are always here in case you need to contact us either by phone or in branch. Thank you. Sam Dorrington, Branches Manager Response date: 18th September 2024

The fact that Wood Street branch welcome dogs with o...

The fact that Wood Street branch welcome dogs with open arms and have pooch treats is a great plus for me! Very friendly people, who always make time for a chat. Keep doing what you are doing!! Reviewed on: 14th September 2024

Reply from Bath Building Society Hi, we are always more than happy to see the smiling faces of dogs in our branches! Keep bringing them in and making the staffs day! Sam Dorrington, Branches Manager Response date: 18th September 2024

Such a friendly customer facing building society not...

Such a friendly customer facing building society nothing too much trouble. Always receive great communication with new products that are available. Reviewed on: 14th September 2024

Reply from Bath Building Society Thank you for your kind words, I will pass them onto the team who always strive to help our members. Sam Dorrington, Branches Manager Response date: 18th September 2024

In person, service has been excellent.

In person, service has been excellent. Systems have been more erratic at year end. App is long winded & not easy to follow Reviewed on: 14th September 2024

Reply from Bath Building Society Hi, we are glad that you enjoy the service we offer in person. We are always striving to improve our online system, and hopefully you will need improvements soon. Sam Dorrington, Branches Manager Response date: 18th September 2024

Online access

The online access to my account is not brilliant. The system is clunky. Reviewed on: 14th September 2024

Reply from Bath Building Society Hi, sorry you have had issues with our online system. We are aware and are doing our best to improve the system, which hopefully you will see soon. Sam Dorrington, Branches Manager Response date: 18th September 2024

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