Big Blue Cover Reviews

  Ratings based on 3 reviews       Last review 1 year ago    

Bigbluecover reviews from our Smart Money People can help you to get the inside track on what being a travel policy holder with bigbluecover is really like. Bigbluecover is part of the ROCK Insurance Group which was founded in 2001. Smart Money People...

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Bigbluecover reviews from our Smart Money People can help you to get the inside track on what being a travel policy holder with bigbluecover is really like. Bigbluecover is part of the ROCK Insurance Group which was founded in 2001. Smart Money People is the place for Bigbluecover reviews. Read and write Bigbluecover on the UK's leading independent financial services review site.

Overall Rating

Average

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Big Blue Cover Review Insight

What are people saying in their reviews?

Customer Service

67% of feedback is People related

Customer profile

Top Age Profile: 45-54

Top Channel Preference: Phone

Big Blue Cover Products 3

Travel Insurance

Charged twice for excess refused to pay expenses due to accident, cant claim personal accident as I'm not dead or lost a limb!

I had an accident whilst on holiday in Dubai that wasn't my fault that resulted in fractures to my ankle, foot and a torn ligament. I am still in a cast boot 8 weeks on and my business has suffered big losses as I cant do my role. Big blue refused to... Read more

I had an accident whilst on holiday in Dubai that wasn't my fault that resulted in fractures to my ankle, foot and a torn ligament. I am still in a cast boot 8 weeks on and my business has suffered big losses as I cant do my role. Big blue refused to pay many of the out of pocket expenses I incurred, all they would cover was the cost of the medical treatment minus the £99 excess. Also my varifocal glasses were smashed so I had to buy replacement ones, however they will not pay the full cost of my glasses, have taken money off for wear and tear and also taken the excess of £99 off me again, so i have paid this excess twice, totalling £198! Apparently I can't claim for personal accident as I am not dead and have not lost a limb!?! Two months on and I am still in a cast boot, my business has lost loads of revenue and I am still in much pain. It has also taken them 2 months to settle this claim. Dreadful service, won't buy insurance from them again

Reviewed on 23rd January 2020
Cathy Simms's avatar
Cathy Simms
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Travel Insurance

Poor provider

The front end of the business comes across as 5 * - however the actually provider Global response are pathetic , read the trust pilot reviews nothing more than 1* . Shabby customer service & slow response times ( expect 12/ 14 weeks turn around on... Read more

The front end of the business comes across as 5 * - however the actually provider Global response are pathetic , read the trust pilot reviews nothing more than 1* . Shabby customer service & slow response times ( expect 12/ 14 weeks turn around on claims ) Then expect additional deductions from your settlement ( above & beyond your standard excess) - Cowboys no better than a pay day lender - STAY WELL CLEAR !!!

Reviewed on 1st March 2018
CW's avatar
CW
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Travel Insurance

blue cover is the most travel insurace companys

they are brillant travel insurancs i would introduce them to my family and friends they are a brillant companys

Reviewed on 6th February 2017
Jamie Woodhall's avatar
Jamie Woodhall
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