Cashplus Bank Reviews
Launched in 2005, Cashplus is a UK challenger bank for small businesses, offering faster, smarter, simpler current accounts for the entrepreneurs, independent businesses and consumers that power the UK economy. Smart Money People is the place for Cashplus...
READ MORELaunched in 2005, Cashplus is a UK challenger bank for small businesses, offering faster, smarter, simpler current accounts for the entrepreneurs, independent businesses and consumers that power the UK economy. Smart Money People is the place for Cashplus reviews. Read and write reviews to help increase trust and transparency in Financial Services.
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Cashplus Bank Review Insight
What are people saying in their reviews?
Customer Service
55% of feedback is Process related
Customer profile
Top Age Profile: 45-54
Top Channel Preference: App
Cashplus Bank Products 2,744
Write a reviewAccount Frozen - no reason given
Frozen out of account, £6k in account, no forewarning and only computer generated emails when trying to query, no reason given and no proper timescale given for resolving, meanwhile they have my £6k
Reviewed on 11th May 2022Tim Knight
Write a reviewThey have stole my money
Worst bank ever and I am on the brink of losing my business as they keep saying they cannot find international payments, can't speak to anyone in payment department and customer service are all incompetent and I do not know where to turn Avoid at all cos Read more
Worst bank ever and I am on the brink of losing my business as they keep saying they cannot find international payments, can't speak to anyone in payment department and customer service are all incompetent and I do not know where to turn
Avoid at all costs
Reviewed on 11th May 2022Julie Howie
Write a reviewAvoid this bank at all cost!
Avoid this bank at all cost! Opening a business account was very straight forward and for the first 2 weeks we deposited our takings. Then without warning they froze our account with a message to call customer services . On calling customer services they Read more
Avoid this bank at all cost!
Opening a business account was very straight forward and for the first 2 weeks we deposited our takings. Then without warning they froze our account with a message to call customer services . On calling customer services they said the account was under review and someone would be in contact within 48 hrs. TWO weeks later I finally got a call asking for some documents to prove our business was legitimate and where our funds were coming from . I sent all the relevant documents straight away and got an email back telling us the review would be done within 5 days and if we did not hear back from them in that time the account would be unrestricted. That was 2 weeks ago !!
I have emailed the complaints department twice , you only get an automated reply . I have called customer services every 3 days only to be told the account is under review, some one will be in touch , which never happens .
Reading the reviews on Google and trust pilot this seems to be common practice. I wish I had read them before opening an account.
I am now considering taking legal action in the form of a class action law suit due to the financial and mental distress this bank has caused so many of its customersReviewed on 27th April 2022Simon Fenwick
Write a reviewReliable ,Safe, just like a bank
I got this cashplus card about three years ago, when I needed to put aside some savings to manage my money better and also as an easy tool to travel. So fars I am very impressed with services, despite my first worries when I lost my very first card as a r Read more
I got this cashplus card about three years ago, when I needed to put aside some savings to manage my money better and also as an easy tool to travel. So fars I am very impressed with services, despite my first worries when I lost my very first card as a result of pocketing in supermarket. Advisors were very helpful and now when everything can be managed online I love it even more. Also I appreciate ability to boost my credit. Finally I am in full controll of my spending and getting slowly better off from my initial financial situation after a terrible divorce. I cannot thank Cashplus Bank enough.
Reviewed on 26th April 2022M Ourtane
Write a reviewPlease do not put yourself through this.
The worst and in my opinion, most criminal bank I have ever encountered. They have blocked my account now for 5 weeks, allowed no direct debits out. The call centre staff have no interaction with the back office and can tell you nothing. They have aro Read more
The worst and in my opinion, most criminal bank I have ever encountered.
They have blocked my account now for 5 weeks, allowed no direct debits out. The call centre staff have no interaction with the back office and can tell you nothing. They have around £20,000 at the moment and no intentions or estimations of when they will release the funds? You allow the money to flow into the account, have blocked all direct debits so they bounce and don't allow me access to MY OWN FUNDS! How do you lot get away with this? You need to be shut down and the board of directors put in prison. I hope you all suffer the karma you need, I mean that.Reviewed on 9th April 2022cashplusarescum
Write a reviewVery good bank
Love this bank very helpful and easy 4o use
Reviewed on 5th April 2022Jamie lea
Write a reviewExcellent bank
Would like to see debit cards but overall excellent bank and great customer services.
Reviewed on 5th April 2022Jay Lee
Write a reviewRefuses Credit Card balance transfers
Cashplus refused to allow the transfer of my balance to a 0% card. They may consider themselves a bank, I consider their practices tantamount to loan sharks
Reviewed on 4th April 2022Sheila Conway
Write a reviewVery recommended
Easy and helpful prepaid credit card
Reviewed on 2nd April 2022Saima Sidik
Write a reviewWorst banking experience ever
They decided to suspend our business account without warning and we have since with multiple documents sent to them not been successful in getting access to the funds on our account. Waiting time to access their customer service is appalling.
Reviewed on 28th March 2022Jimmi Jakobsen
Write a reviewExcellent service!!
I've been with the for many years now & always received an excellent service! Congratulations on becoming a Bank & keep up the good work
Reviewed on 26th March 2022Russell
Write a reviewEasy to use with added extras
Credit score building options at cheap affordable prices great day to day banking and helpful payment reminders
Reviewed on 26th March 2022KRob
Write a reviewGood customer satisfaction
I have been with cashplus about ten years now and the service is very good.
Reviewed on 25th March 2022Henry Campbell
Write a reviewAmazing service overall!
We are now 3 years happy customers of Cashplus. Easy banking,easy to get a business loan or overdraft from them. When you need customer support they were always friendly and could help with all our needs. Well done Cashplus!
Reviewed on 25th March 2022CJK DELUXE CLEANERS
Write a reviewAmazing
Amazing bank value customer highly recommended
Reviewed on 25th March 2022Ricky Aaron
Write a reviewMd Tupi miah
Very fast reliable bank with good communication with customers and an amazing app
Reviewed on 25th March 2022Md Tipu Miah
Write a reviewCashplus bank account activate
At moment nothing to say because i don't know
Reviewed on 18th March 2022Vanga Petrovna
Write a reviewPoor customer service and can't do international transfers
Cashplus have lost my money! i got paid by a client in USD from the US. The client has proof that the transfer was made but cashplus haven't put it in my account. i have raised a complaint but no response and then they sent me a letter to say that they w Read more
Cashplus have lost my money! i got paid by a client in USD from the US. The client has proof that the transfer was made but cashplus haven't put it in my account. i have raised a complaint but no response and then they sent me a letter to say that they will respond in 3 weeks' time only! in the meantime, where is my payment? i can't get anyone to talk any sense of respond to me on this issue. could you pay someone to have actual conversations with your customers cashplus?
Reviewed on 15th March 2022Ellie Brown
Write a reviewAVOID AT ALL COSTS
Liu I work for Elite Rooms Belfast Ltd - our company business account has been blocked for several days with no one from Cashplus updating us why this or releasing our funds …even thought it’d more than 7 days now .. we will continue as a group off emplo Read more
Liu I work for Elite Rooms Belfast Ltd - our company business account has been blocked for several days with no one from Cashplus updating us why this or releasing our funds …even thought it’d more than 7 days now .. we will continue as a group off employees to award cash plus a 1 star rating review until this is resolved - all our staff are annoyed and upset due to the blocking and lack off an update when our accounts and funds will be accessible .. unprofessional bank - please DO NOT OPEN AN ACCOUNT WITH THIS BANK …
Reviewed on 1st March 2022Michael Monaghan
Write a reviewUnprofessional staff
Dismal excuse off a bank .. please AVOID at all costs .. high costs and fees they steal your money … and block your account for NO reason
Reviewed on 1st March 2022Michael Monaghan
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