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Close Brothers: Car Finance reviews

Name: Car Finance
Rating: 2.1 (61 reviews)

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1.92

Based on 61 reviews, last reviewed 24th Sep 2024

100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

23%

2 star

70%

Latest highest rating:

5

Always been fairly priced with good support for all... Always been fairly priced with good support for all services they offer. Reviewed on: 24th September 2024

Latest lowest rating:

1

Extremely poor Extremely poor customer service Extremely poor customer service. I decided to cancel my agreement within the first 14 days and clear the balance (as I... Read more Reviewed on: 5th June 2024

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About this product

Close Brothers offer car finance for both new and used cars, vans and motorbikes across the UK. If you've taken out a car finance policy, you too can leave a Close Brothers car finance review below.

Close Brothers Car Finance reviews (61)

Review of the Close Brothers, Car Finance:

Motor finance

Was recommended to use close brothers to finance a motorcycle. It’s started off well they called to check up everything was ok and ensure everything was in order for me. No problem When it came to the first month payment, just before they realised the agreement was wrong so filled out a new one, I told them the sort code was wrong so I can’t sign it, this was then corrected over the phone with them and was told it was all sorted, payment day came and I got a message saying I owe them the first payment, I called moments later to find out they never changed the back details, and they took them again to get the first payment. I was told this is going to affect my credit rating. Next month comes, same problem. And I was told this will affect my credit rating again. Then I paid with that exact card. I went finance to make my life easier, it’s not. They have ruined my credit rating so I hope this ruins theirs. Reviewed on: 1st November 2023

Be careful read all of the small print

I've just sat and read.my agreement again, I borrowed 10 as I put a large deposit down. Advised a monthly payment I'm paying back 5k interest. Trying to get through to cancel the agreement. Been on hold nearly an hour. First person obviously working feom home answered dropped my call back on hold Reviewed on: 11th August 2023

Honestly don't care about customers

I've had a vehicle financed through them since December 2022. Drove the car for a few days and noticed the car wasn't driving straight. Turns out the veichle had damage from a previous smack that's tried to be covered up off the books. I've emailed and called countless times and no one is ever available to answer. Just a complete joke of a company. I have no access to any other vehicle and I can't even drive this one. Reviewed on: 4th July 2023

Highly recommend company

Very user friendly, fair priced and reputable company! Reviewed on: 16th June 2023

awful company

i had purchased a car using Close Brother MF in 2019 and paid off said car in 2020. They refused to remove the credit markers for 3 years, stating i was defaulting since 2020. (After multiple requests to do so). I made a complaint and they finally removed it from my credit file. i was told i was due 150 compensation, and yet 3 weeks later i still have nothing to show for it. i will be contacting ombudsman with my complaint. Reviewed on: 7th June 2023

Do not use this finance company

Close brothers motor finance have no customer service . As a customer that has paid every payment for 3 years , I had an issue with my bank and 1 payment did not get paid on the date it was due to be paid ( by Direct Debit ) BUT I promptly paid it the following day , they then send me a letter to say they are charging me £25 for a late payment fee and £15 for a that letter , I emailed their complaints department twice and they don’t have the respect to reply . I would not recommend this company or if I ever need finance again it would never be with close brothers !. Reviewed on: 5th June 2023

Bad

I am really disappointed with profesionalism of this company. There works by a bunch of claunes and not a professional. One person wrote back to an email where he was not helpful at all, I waited more than 30 minutes to the phone call, without an answer. This should not treat your clients. Please do not read the highest ratings because they write their employees. I will write everywhere and warned against this company, I regret that I decided to do it Reviewed on: 15th May 2023

not regulates , total fraud

Warning these guys are not egulated by the FCA! Any misconduct you wll not be able to report them. They illegaly set up a direct account to access my account without me agreemin their terms . when I reported it They saiD you can go to the FCA, but they will not have our approval to investgate. Shocking ! Reviewed on: 30th April 2023

No issues, smooth running

I had the chance to experience close brothers car finance over the past 7 months and had no issues. Customer service spot on also getting information over the phone was efficient on their side. Would I use them again probably not due to the circumstances I was in at the time and needed a new car for job. Reviewed on: 2nd February 2023

DO NOT USE THIS COMPANY !!!

Honestly the biggest shambles of a company ever experienced !| Made a formal complaint regarding the car we had taken finance out on as it had broken down / engine was in smoking and multiple other things over four times in the first six weeks of owning the car. Michele Taylor from Close brothers "head of complaints" apparently !!!! Was honestly the most unhelpful person I have ever met, SEVEN MONTHS later I am still chasing her. She avoids phone calls, no response to emails, when you do get hold of her she makes ridiculous excuses non of which solve the fact that I am paying for a car I cannot use !! STILL we have no solution. I wouldn't touch this finance company with a barge pole !!!!!!! Still waiting for a call back eight months later. DIO NOT USE THIS COMPANY !!! Reviewed on: 11th January 2023

Just stay away

If you see your finances is arranged by closed brothers, take a step back and save your time. Creeds people ever. They will soon learn their lessons. Reviewed on: 7th January 2023

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