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Allianz Complaints

At Smart Money People, we use the power of your reviews to help change financial services for the better. We understand it can be extremely frustrating, and often costly when things go wrong - especially with your insurance, whether it's pet, home,...

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At Smart Money People, we use the power of your reviews to help change financial services for the better. We understand it can be extremely frustrating, and often costly when things go wrong - especially with your insurance, whether it's pet, home, car insurance or anything else you've got insured with Allianz. If you have to make a claim on your policy and when things don't go quite to plan, sometimes you have to escalate your dissatisfaction with a company. That's why we want to improve the way that companies deal with complaints from customers.

Read and write public complaints

Smart Money People was launched in 2014, and is dedicated to helping consumers get the inside track into the financial services industry. That’s why we’re now offering public complaints. With the help of your complaints we can help make the financial industry work better for everybody. Here’s how:

Voice your complaint in a public forum
Help others and drive real change
Have your complaint sent to Allianz

We believe that your complaints can help other consumers get the inside track on what being a customer with Allianz is really like. That’s why, by sharing your public complaint with us, you can start to help other consumers make better decisions today. You'll be helping us to drive real change by increasing trust and transparency in the financial services industry.

How do I make a Allianz complaint?

We’ve got the simplest (and quickest) way to leave a public complaint. Once you’ve submitted your complaint, we’ll pass it to the complaints department at Allianz. Your complaint will also be displayed publicly on Smart Money People, the UK's review and insight site for financial services, which will help others who might be having similar issues to yourself.

Allianz currently has a score of 4.33 / 5 on Smart Money People.

Disagree with this rating? Your complaint will help to influence this rating, so let your voice be heard and share your experiences with everyone. It’s quick and easy to leave your Allianz complaint below, and we’ll never pass on your details to anyone other than Allianz.

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See what other people like you have said about Allianz.

13th June 2017

Poor communication and total disregard to their customers

Had a minor incident on a motorway where a tire blowout on a lorry damaged my front of the car. I spoke to Allianz and they got the car to the repair centre very quickly but I had to pay £370 excess. I had a dashcam where the whole video was sent ...

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Had a minor incident on a motorway where a tire blowout on a lorry damaged my front of the car. I spoke to Allianz and they got the car to the repair centre very quickly but I had to pay £370 excess. I had a dashcam where the whole video was sent across to them and they said that me paying this excess is only temporary and I will receive it back. Well....that was a big fat lie, they kept saying they have instructed solicitors to chase for my money back etc etc and for about 6 months since saying that nothing has happened. After making a complaint they admitted that they havent been keeping in touch with me and nothing has been done on my case and offered me £200 compensation as a result of it. However its not the compensation that is the problem, my no claims have been affected and their false promises and bunch of lies. Now the matter has been passed onto Ombudsman as once they have your money they are not interested in fighting your corner and just play the blame game and change their story every time. Wouldn't be using them again!! Its true what they say is that to see the true colour of the company you have to have an accident and see what they are like sadly.

29th August 2016

Disappointed

I had Life Insurance with them, and spend a few weeks in hospital. I went to claim two weeks after coming out and I was suppose to claim as soon as I went into hospital. They wouldn't pay out. They said they would first of all, but months of chasing...

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I had Life Insurance with them, and spend a few weeks in hospital. I went to claim two weeks after coming out and I was suppose to claim as soon as I went into hospital. They wouldn't pay out. They said they would first of all, but months of chasing and they refused the claim. I only got the insurance for circumstances where a hospital stay was needed. There was no point in the insurance if they weren't going to pay out. Twice they messed up the paperwork too, which delayed my claim. They messed up but it led to me not getting paid out. I have now gone with someone else.

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