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American Express Complaints

At Smart Money People, we're using the power of your reviews to help improve financial services. We understand it can be very frustrating, and sometimes very costly when things go wrong, particularly with your bank. It could be problems with a...

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At Smart Money People, we're using the power of your reviews to help improve financial services. We understand it can be very frustrating, and sometimes very costly when things go wrong, particularly with your bank. It could be problems with a specific vendor, a block on your card, or a claim regarding payment protection insurance (PPI). If things don't go according to plan with American Express, sometimes it's sometimes best to escalate your dissatisfaction and leave a complaint. That's where we come in - we're improving the way that companies deal with complaints from their customers.

Read and write public complaints

Smart Money People was launched in 2014, and is dedicated to helping consumers get the inside track into the financial services industry. That’s why we’re now offering public complaints. With the help of your complaints we can help make the financial industry work better for everybody. Here’s how:

Voice your complaint in a public forum
Help others and drive real change
Have your complaint sent to American Express

We believe that your complaints can help other consumers get the inside track on what being a customer with American Express is really like. That’s why, by sharing your public complaint with us, you can start to help other consumers make better decisions today. You'll be helping us to drive real change by increasing trust and transparency in the financial services industry.

How do I make a American Express complaint?

We’ve got the simplest (and quickest) way to leave a public complaint. Once you’ve submitted your complaint, we’ll pass it to the complaints department at American Express. Your complaint will also be displayed publicly on Smart Money People, the UK's review and insight site for financial services, which will help others who might be having similar issues to yourself.

American Express currently has a score of 4.32 / 5 on Smart Money People.

Disagree with this rating? Your complaint will help to influence this rating, so let your voice be heard and share your experiences with everyone. It’s quick and easy to leave your American Express complaint below, and we’ll never pass on your details to anyone other than American Express.

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View more American Express complaints

See what other people like you have said about American Express.

4th July 2017

Poor reaction to flight abandonment & always had to chase

Technically under the insurance buying a new flight, when Ryanair cancelled our flight was not included. But we had a chance to fly back home from a close airport but needed to book the flights immediately, as there was 100's of people trying to get...

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Technically under the insurance buying a new flight, when Ryanair cancelled our flight was not included. But we had a chance to fly back home from a close airport but needed to book the flights immediately, as there was 100's of people trying to get home, so booked the flights straight away. If we had nor been able to get that 1 flight, we would have been at leat 3 extra days of accommodation etc to cover. They initially offered to pay for lunch.The most annoying part was that they never phoned you back when I was chasing, so poor customer care & not what you need.

13th April 2017

Public Complaint

i paid my monthly bill on time £200+ two days later an email from amex said my payment was overdue and if not recieved i would be charged so i paid again ...

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i paid my monthly bill on time £200+ two days later an email from amex said my payment was overdue and if not recieved i would be charged so i paid again (mistake)
now three phone calls and four weeks later i am still waiting for my refund amex claim it was paid back to the wrong account number !!! surely all they had to do was check the payment details and send it back to the same account
i have recieved three empty promises of an imminent payment .

22nd September 2016

Representation of American Express

American Express sales booths seem to be in many more malls these days than before in the recent 2 years. I must give kudos to how persistent some of the salespeople are, just to get anyone to sign up a card. However this is not the feature that...

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American Express sales booths seem to be in many more malls these days than before in the recent 2 years. I must give kudos to how persistent some of the salespeople are, just to get anyone to sign up a card. However this is not the feature that seems to make these salespeople stand out to me and my friends. My friends and I have always been impressed by how well-groomed and professional these salespeople were, especially in comparison to those from other banks. Not too sure what / where went wrong because my friends, colleagues and I have all observed something that's commonplace across all the sales kiosks the past 8-9 months... 1. Salespeople eating away in the sales kiosks - Does Amex give proper meal hours for this group of employees? Maybe not if we seem to spot these salespeople eating away in different malls. 2. Salespeople busy with their mobile phones - I even saw quite a few of them playing Pokemon and one female was actually eating away and watching video on her phone in the sales kiosk - Has Amex lost control over these salespeople? Definitely a big drop in comparison to the standards we saw 2-3 years back.. 3. My friends and I have always thought that Amex uniforms (proper shirt and tie for the males and dress and jacket for the females) are much better than other banks. - Amex seems to be paying these salespeople really well cos quite a number of them actually wear 'H' and 'Loewe' belts. I have nothing against these belts but some buckles are even in 'yellow gold'. I suppose Amex is about getting these salespeople to portray a professional image with proper uniforms but these flashy belts just spoil the overall look. Have also seen one male (always the same tall, quite good-looking one) with his sleeves rolled up instead of down. Does he have his sleeves up for some reason cos it's so unprofessional.
My friends and I have always thought very highly of the salespeople Amex hires. But the recent observations definitely casts doubts on all of us. Will the management of Amex please do something about the observations as shared?

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