Aviva Complaints

At Smart Money People, we use the power of your reviews to help change financial services for the better. It can be extremely frustrating, and often expensive when things go wrong - whether it be car insurance, pet, life or home insurance, or one of...

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At Smart Money People, we use the power of your reviews to help change financial services for the better. It can be extremely frustrating, and often expensive when things go wrong - whether it be car insurance, pet, life or home insurance, or one of the other policies from Aviva. You may even be experiencing problems with your pensions or investments from Aviva, and when things don't go quite to plan, sometimes you have to escalate your dissatisfaction with a company. That's why we want to improve the way that companies deal with complaints from customers.

Read and write public complaints

Smart Money People was launched in 2014, and is dedicated to helping consumers get the inside track into the financial services industry. That’s why we’re now offering public complaints. With the help of your complaints we can help make the financial industry work better for everybody. Here’s how:

Voice your complaint in a public forum
Help others and drive real change
Have your complaint sent to Aviva

We believe that your complaints can help other consumers get the inside track on what being a customer with Aviva is really like. That’s why, by sharing your public complaint with us, you can start to help other consumers make better decisions today. You'll be helping us to drive real change by increasing trust and transparency in the financial services industry.

How do I make a Aviva complaint?

We’ve got the simplest (and quickest) way to leave a public complaint. Once you’ve submitted your complaint, we’ll pass it to the complaints department at Aviva. Your complaint will also be displayed publicly on Smart Money People, the UK's review and insight site for financial services, which will help others who might be having similar issues to yourself.

Aviva currently has a score of 3.92 / 5 on Smart Money People.

Disagree with this rating? Your complaint will help to influence this rating, so let your voice be heard and share your experiences with everyone. It’s quick and easy to leave your Aviva complaint below, and we’ll never pass on your details to anyone other than Aviva.

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See what other people like you have said about Aviva.

Awful

Well, I have bought a health insurance FMU in which I agreed at the beginning of the policy to aviva request my full medical records and send a copy to me (which they never did) they sent me my underwriting exclusions just according to what I declared... Read more

Well, I have bought a health insurance FMU in which I agreed at the beginning of the policy to aviva request my full medical records and send a copy to me (which they never did) they sent me my underwriting exclusions just according to what I declared after several weeks without even checking my medical records, 5 months later I did a claim for a gastroenterologist and after almost 4 weeks they declined my claim because I had last year a pain in my rips and left side of my abdomen, whilst my current claim was about completely different symptoms and the only "similarity" was a pain in the upper abdomen and center no even in the same area as my left side pain last year they refused to cover claiming that is the same condition when I didn't even get any diagnosed from the GP by the NHS last year when I had that rib pain, so basically if you ever had even a pill for your stomach in your records it doesn't matter what your symptoms are when you do the claim they'll find a way not to cover, so in that case if I had pancreatitis same area of pain in the abdomen they won't cover because I had a rib pain last year for which I didn't get treatment or diagnosed but yes for them obviously is linked. Why do they offer a FMU if they won't check the medical records and state from the beginning what they are not covering instead they choose to make me waste my time and be as neglected or worst than the NHS with waiting times and resources. I cancelled my policy obviously and I wouldn't recommend aviva to anyone at all. Try with another insurance and make sure they do check your medical records from the beginning.

Reviewed on 15th October 2021
Maria's avatar
Maria

Terrible company

Refusing to pay out my husband's annuity - over £200,000 has been swiped and no apology or explanation. Are they about to go under ? We are now taking legal advice to try and get his money back from them but suspect we will have an almighty battle. Be ... Read more

Refusing to pay out my husband's annuity - over £200,000 has been swiped and no apology or explanation. Are they about to go under ? We are now taking legal advice to try and get his money back from them but suspect we will have an almighty battle. Be careful people - they will take your money and run.

Reviewed on 13th October 2021
lynne elliott's avatar
lynne elliott

3 year moratorium turns to 5

Aviva could not care less when you phone to make a claim; it became clear at the outset that the person taking the call was just after a way to find any evidence at all to stop them paying out. When I brought my insurance I was told I had a 3 year... Read more

Aviva could not care less when you phone to make a claim; it became clear at the outset that the person taking the call was just after a way to find any evidence at all to stop them paying out. When I brought my insurance I was told I had a 3 year moratorium, however when I phoned to claim that somehow became 5? They blamed this on the insurance broker and a misunderstanding, but honestly it was apparent from the outset that they were going to move heaven and earth not to pay out. I feel I've been paying out every month for worthless cover. The staff member thought I'd started my policy in July 2019 and wouldn't pay because of the amazing time-travelling moratorium, but when I pointed out my cover started in December 2019 somehow, by sleight of hand, had I had my cover for 3 months longer I actually would have been covered. How does that work?

Reviewed on 22nd September 2021
Scottie's avatar
Scottie

Doesnt cover emergency

My partner went to A&E and NHS and was told they needed to have surgery urgently or go blind. We called Aviva who we have had insurance with for over a year and never used. We were told it would take two weeks to get the surgery done. If we waited... Read more

My partner went to A&E and NHS and was told they needed to have surgery urgently or go blind. We called Aviva who we have had insurance with for over a year and never used. We were told it would take two weeks to get the surgery done. If we waited that long my partner would be permanently blind. Do not buy this insurance. It isnt worth the paper it's written on. Absolutely horrible

Reviewed on 18th September 2021
Teressa Miller's avatar
Teressa Miller

Disgusting

Aviva is hands down the worst health insurance company I have ever been with unfortunately I have no choice as through my work but will be raising this with HR. It is very true per the other comments that customer service will do anything to find a... Read more

Aviva is hands down the worst health insurance company I have ever been with unfortunately I have no choice as through my work but will be raising this with HR. It is very true per the other comments that customer service will do anything to find a way not to cover more than an initial appointment. Full diagnosis is not covered even though my policy says it does. I am left with no proper diagnose or management plan. I fail to understand what the point is of having this insurance. Not worth your time or money. AVOID.

Reviewed on 6th September 2021
MJ's avatar
MJ

Comprehensive policy that is almost impossible to claim on

Do not take out a policy with these f*ckwits, they will find a way to weasel out of a claim any way they can.

Reviewed on 4th September 2021
icetonky's avatar
icetonky
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