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Aviva Complaints

At Smart Money People, we use the power of your reviews to help change financial services for the better. It can be extremely frustrating, and often expensive when things go wrong - whether it be car insurance, pet, life or home insurance, or one of...

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At Smart Money People, we use the power of your reviews to help change financial services for the better. It can be extremely frustrating, and often expensive when things go wrong - whether it be car insurance, pet, life or home insurance, or one of the other policies from Aviva. You may even be experiencing problems with your pensions or investments from Aviva, and when things don't go quite to plan, sometimes you have to escalate your dissatisfaction with a company. That's why we want to improve the way that companies deal with complaints from customers.

Read and write public complaints

Smart Money People was launched in 2014, and is dedicated to helping consumers get the inside track into the financial services industry. That’s why we’re now offering public complaints. With the help of your complaints we can help make the financial industry work better for everybody. Here’s how:

Voice your complaint in a public forum
Help others and drive real change
Have your complaint sent to Aviva

We believe that your complaints can help other consumers get the inside track on what being a customer with Aviva is really like. That’s why, by sharing your public complaint with us, you can start to help other consumers make better decisions today. You'll be helping us to drive real change by increasing trust and transparency in the financial services industry.

How do I make a Aviva complaint?

We’ve got the simplest (and quickest) way to leave a public complaint. Once you’ve submitted your complaint, we’ll pass it to the complaints department at Aviva. Your complaint will also be displayed publicly on Smart Money People, the UK's review and insight site for financial services, which will help others who might be having similar issues to yourself.

Aviva currently has a score of 4.25 / 5 on Smart Money People.

Disagree with this rating? Your complaint will help to influence this rating, so let your voice be heard and share your experiences with everyone. It’s quick and easy to leave your Aviva complaint below, and we’ll never pass on your details to anyone other than Aviva.

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See what other people like you have said about Aviva.

16th November 2017

shockingly bad customer service

Trying to take my pension as a lump sum found Aviva incredibly unhelpful. At best they were totally inefficient. Had to make numerous long phone calls just to get necessary forms. Frequently told forms would be sent but no forms...

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Trying to take my pension as a lump sum found Aviva incredibly unhelpful. At best they were totally inefficient. Had to make numerous long phone calls just to get necessary forms. Frequently told forms would be sent but no forms received.
Will not be dealing with Aviva again in any capacity

29th September 2017

Even they know they're terrible

When our car was scratched by a van, Aviva took it away for repairs. Some weeks later I discovered that they'd declared it a write-off and sent it to the scrapyard. Over a period of months I had to spend hours phoning and e-mailing Aviva, their...

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When our car was scratched by a van, Aviva took it away for repairs. Some weeks later I discovered that they'd declared it a write-off and sent it to the scrapyard. Over a period of months I had to spend hours phoning and e-mailing Aviva, their agents and the scrapyard before we got our car back (still not repaired). At least one of the many people I had to deal with admitted they'd screwed up and sent us £150 compensation.

29th September 2017

Aviva messed up a renewal and the customer had no cover!

Aviva cancelled a clients policy without even telling us that they'd cancelled it. We only found out when the client requested a copy of his employers liability certificate. They cancelled it even though it was an auto-renewal policy, as they said...

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Aviva cancelled a clients policy without even telling us that they'd cancelled it. We only found out when the client requested a copy of his employers liability certificate. They cancelled it even though it was an auto-renewal policy, as they said the business had changed what it did? Only thing is nothing had changed & Aviva wouldn't do anything to help. I've told people in my office to not get quotes through Aviva as they don't give a service!

29th September 2017

Requested a quote 2 weeks ago with no respose!

I requested a quote from Aviva 2 weeks ago & had no response, so I called them up to be told sorry we can't quote for that risk! It would of taken 30 seconds to give me a quick call to tell me, but nobody could be bothered! Aviva are really going...

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I requested a quote from Aviva 2 weeks ago & had no response, so I called them up to be told sorry we can't quote for that risk! It would of taken 30 seconds to give me a quick call to tell me, but nobody could be bothered! Aviva are really going down the pan.

22nd July 2017

Very poor policy management and claims handling

We have a policy through Skoda Insurance but this is actually AVIVA - marketing through Skoda. When our policy came up for renewal it listed 5 claims that were being taken in to account. 3 of these were "real" of which 2 were "in dispute" as to who...

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We have a policy through Skoda Insurance but this is actually AVIVA - marketing through Skoda. When our policy came up for renewal it listed 5 claims that were being taken in to account. 3 of these were "real" of which 2 were "in dispute" as to who was liable. My wife - who drives more than I do -
was the driver in all cases.
2 more were listed with me as the driver. These were not real - just 2 of the other claims re-listed with me as the driver. When I contacted Aviva they acknowledged the error of repetition but told me they had settled a whiplash injury for an incident in which my wife had just touched a parked van with no claimed damage to the van. My wife had been manoeuvring at about 2 miles an hour and just touched the offside rear corner of the parked van. Neither my wife or my son - who was in the car felt any impact and there was no claimed damage to the van - but apparently a person who claimed they were in the parked vehicle (we suspect no-one was actually in it) subsequently claimed for whiplash and they agreed to settle even though we pay for legal representation and the claim was palpably fraudulent.
The second claim - in which our car was struck from behind by a large lorry on a roundabout - is also being very poorly managed with incorrect information about the status of the claim being sent to us. This is ongoing - but again being very poorly managed. (I could go on.......)

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