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Aviva Complaints

At Smart Money People, we use the power of your reviews to help change financial services for the better. It can be extremely frustrating, and often expensive when things go wrong - whether it be car insurance, pet, life or home insurance, or one of...

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At Smart Money People, we use the power of your reviews to help change financial services for the better. It can be extremely frustrating, and often expensive when things go wrong - whether it be car insurance, pet, life or home insurance, or one of the other policies from Aviva. You may even be experiencing problems with your pensions or investments from Aviva, and when things don't go quite to plan, sometimes you have to escalate your dissatisfaction with a company. That's why we want to improve the way that companies deal with complaints from customers.

Read and write public complaints

Smart Money People was launched in 2014, and is dedicated to helping consumers get the inside track into the financial services industry. That’s why we’re now offering public complaints. With the help of your complaints we can help make the financial industry work better for everybody. Here’s how:

Voice your complaint in a public forum
Help others and drive real change
Have your complaint sent to Aviva

We believe that your complaints can help other consumers get the inside track on what being a customer with Aviva is really like. That’s why, by sharing your public complaint with us, you can start to help other consumers make better decisions today. You'll be helping us to drive real change by increasing trust and transparency in the financial services industry.

How do I make a Aviva complaint?

We’ve got the simplest (and quickest) way to leave a public complaint. Once you’ve submitted your complaint, we’ll pass it to the complaints department at Aviva. Your complaint will also be displayed publicly on Smart Money People, the UK's review and insight site for financial services, which will help others who might be having similar issues to yourself.

Aviva currently has a score of 4.23 / 5 on Smart Money People.

Disagree with this rating? Your complaint will help to influence this rating, so let your voice be heard and share your experiences with everyone. It’s quick and easy to leave your Aviva complaint below, and we’ll never pass on your details to anyone other than Aviva.

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See what other people like you have said about Aviva.

22nd July 2017

Very poor policy management and claims handling

We have a policy through Skoda Insurance but this is actually AVIVA - marketing through Skoda. When our policy came up for renewal it listed 5 claims that were being taken in to account. 3 of these were "real" of which 2 were "in dispute" as to who...

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We have a policy through Skoda Insurance but this is actually AVIVA - marketing through Skoda. When our policy came up for renewal it listed 5 claims that were being taken in to account. 3 of these were "real" of which 2 were "in dispute" as to who was liable. My wife - who drives more than I do -
was the driver in all cases.
2 more were listed with me as the driver. These were not real - just 2 of the other claims re-listed with me as the driver. When I contacted Aviva they acknowledged the error of repetition but told me they had settled a whiplash injury for an incident in which my wife had just touched a parked van with no claimed damage to the van. My wife had been manoeuvring at about 2 miles an hour and just touched the offside rear corner of the parked van. Neither my wife or my son - who was in the car felt any impact and there was no claimed damage to the van - but apparently a person who claimed they were in the parked vehicle (we suspect no-one was actually in it) subsequently claimed for whiplash and they agreed to settle even though we pay for legal representation and the claim was palpably fraudulent.
The second claim - in which our car was struck from behind by a large lorry on a roundabout - is also being very poorly managed with incorrect information about the status of the claim being sent to us. This is ongoing - but again being very poorly managed. (I could go on.......)

9th May 2017

AVIVA delayed payments - Ignorant not Excellent

I wish it were possible to have the option of 'ZERO' stars, because thats what I would give...

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I wish it were possible to have the option of 'ZERO' stars, because thats what I would give Aviva.
Is anyone else aware that since Friday 5th May (4 days ago), they have had a system problem that prevents payments being made for some customers?
I called, and they were supposed to ring me back on Saturday - they didn't.
I called Monday, to hear that they had this problem, and supposedly still trying to resolve it. Have you ever heard anything as ludicrous?
It does get worse, apparently if you wish to make a complaint, their complaints department have to call you back - IN 5 DAYS !!!!!
So how best to handle a disgruntled customer - Aviva appear to think ignore them for 5 days.
Hey Aviva - Ever heard of customer service.
A good company is not one that doesn't have problems, it's one that resolves them with excellence, NOT ignorance.

21st March 2017

alternative accomodation

I had an alternative accommodation cover for £50,000. Paid my parents £14.28 a day to stay with them for 4 weeks. Then paid £1000 for a caravan which I lived in for 6 months. They told me paying a £1000 for a caravan was generous. I then persuaded th...

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I had an alternative accommodation cover for £50,000. Paid my parents £14.28 a day to stay with them for 4 weeks. Then paid £1000 for a caravan which I lived in for 6 months. They told me paying a £1000 for a caravan was generous. I then persuaded them to pay for a better caravan for £22000. Now they want me to buy back the caravan from them for £15000 before I have a house to live in.

23rd January 2017

Sneaky, hidden clauses,

Having paid a very expensive premium and specified jewellery when house was broken into with alarm on they declined claim because the jewellery wasn't in a...

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Having paid a very expensive premium and specified jewellery when house was broken into with alarm on they declined claim because the jewellery wasn't in a safe
They employ OSG who went to great lengths to uncover any thing they could so they could decline

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