Tackle your big money questions with our Money Bites podcastListen now

Aviva Complaints

At Smart Money People, we use the power of your reviews to help change financial services for the better. It can be extremely frustrating, and often expensive when things go wrong - whether it be car insurance, pet, life or home insurance, or one of...

Read Full Description

At Smart Money People, we use the power of your reviews to help change financial services for the better. It can be extremely frustrating, and often expensive when things go wrong - whether it be car insurance, pet, life or home insurance, or one of the other policies from Aviva. You may even be experiencing problems with your pensions or investments from Aviva, and when things don't go quite to plan, sometimes you have to escalate your dissatisfaction with a company. That's why we want to improve the way that companies deal with complaints from customers.

Read and write public complaints

Smart Money People was launched in 2014, and is dedicated to helping consumers get the inside track into the financial services industry. That’s why we’re now offering public complaints. With the help of your complaints we can help make the financial industry work better for everybody. Here’s how:

Voice your complaint in a public forum
Help others and drive real change
Have your complaint sent to Aviva

We believe that your complaints can help other consumers get the inside track on what being a customer with Aviva is really like. That’s why, by sharing your public complaint with us, you can start to help other consumers make better decisions today. You'll be helping us to drive real change by increasing trust and transparency in the financial services industry.

How do I make a Aviva complaint?

We’ve got the simplest (and quickest) way to leave a public complaint. Once you’ve submitted your complaint, we’ll pass it to the complaints department at Aviva. Your complaint will also be displayed publicly on Smart Money People, the UK's review and insight site for financial services, which will help others who might be having similar issues to yourself.

Aviva currently has a score of 4.17 / 5 on Smart Money People.

Disagree with this rating? Your complaint will help to influence this rating, so let your voice be heard and share your experiences with everyone. It’s quick and easy to leave your Aviva complaint below, and we’ll never pass on your details to anyone other than Aviva.

Leave your complaint

Poor customer experienceRoom for improvement...Good customer experienceGreat customer experienceAmazing customer experience!
Not recommendedNot recommendedHmmm...Hmmm...Not lovedNot lovedMight recommendMight recommendYep, recommendedYep, recommended

View more Aviva complaints

See what other people like you have said about Aviva.

27th September 2019

Rubbish Website & Awful Customer Service Response Times

My employer has just swapped to Aviva as my Pension Provider and I am already having a very bad experience. The Website is very hard to use when it comes to swapping from my existing investment option to different funds. I tried phoning up their...

Read more

My employer has just swapped to Aviva as my Pension Provider and I am already having a very bad experience. The Website is very hard to use when it comes to swapping from my existing investment option to different funds. I tried phoning up their customer support and was put through to the wrong department. It has already taken 27 minutes (still waiting) to register a complaint. I haven't even managed to get through to someone that knows what they are doing yet!
My recommendation is to swap your money to a more professional organisation such as Hargreaves Landsdown, AJ Bell or Fidelity.

28th July 2019

Unhappy with breadth and level of cover

I pay a high monthly premium, but recently when I was advised by my GP to have some moles on my body investigated to makes sure they were not cancerous, I have still ended up with bills totalling £711.00. They seem to cover nothing unless you are at ...

Read more

I pay a high monthly premium, but recently when I was advised by my GP to have some moles on my body investigated to makes sure they were not cancerous, I have still ended up with bills totalling £711.00. They seem to cover nothing unless you are at deaths door.

26th July 2019

Shocking customer service!!

What a joke of a company!!! Beware if you ever get into an accident with one of their customers, shocking customer service no compassion in regards to the victim only money! As soon as a bad offer for your written off car is given they off hire a...

Read more

What a joke of a company!!! Beware if you ever get into an accident with one of their customers, shocking customer service no compassion in regards to the victim only money! As soon as a bad offer for your written off car is given they off hire a courtesy car and leave you in total distress!
You have to call them as they simply do not return calls! Bring back good old fashioned Customer service with company’s that care about individuals.

Rant over but don’t use Aviva

22nd July 2019

Crap at what they do

Car in accident,repaired sprayed half car wrong colour!damaged and driven whilst in garage,went to ombudsman and Aviva twice Aviva don't want to do anything apart from stand by ombudsman s decision which was in their favour,will reinsure with company...

Read more

Car in accident,repaired sprayed half car wrong colour!damaged and driven whilst in garage,went to ombudsman and Aviva twice Aviva don't want to do anything apart from stand by ombudsman s decision which was in their favour,will reinsure with company which has nothing to do with them,car now damaged and categorised,used inchcape repair shop at local BMW dealers and reccomended by Vizion network don't use insures who deal with any of this lot awful service,don't care about you as a customer at all

View all 550 reviews