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Aviva Complaints

At Smart Money People, we use the power of your reviews to help change financial services for the better. It can be extremely frustrating, and often expensive when things go wrong - whether it be car insurance, pet, life or home insurance, or one of...

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At Smart Money People, we use the power of your reviews to help change financial services for the better. It can be extremely frustrating, and often expensive when things go wrong - whether it be car insurance, pet, life or home insurance, or one of the other policies from Aviva. You may even be experiencing problems with your pensions or investments from Aviva, and when things don't go quite to plan, sometimes you have to escalate your dissatisfaction with a company. That's why we want to improve the way that companies deal with complaints from customers.

Read and write public complaints

Smart Money People was launched in 2014, and is dedicated to helping consumers get the inside track into the financial services industry. That’s why we’re now offering public complaints. With the help of your complaints we can help make the financial industry work better for everybody. Here’s how:

Voice your complaint in a public forum
Help others and drive real change
Have your complaint sent to Aviva

We believe that your complaints can help other consumers get the inside track on what being a customer with Aviva is really like. That’s why, by sharing your public complaint with us, you can start to help other consumers make better decisions today. You'll be helping us to drive real change by increasing trust and transparency in the financial services industry.

How do I make a Aviva complaint?

We’ve got the simplest (and quickest) way to leave a public complaint. Once you’ve submitted your complaint, we’ll pass it to the complaints department at Aviva. Your complaint will also be displayed publicly on Smart Money People, the UK's review and insight site for financial services, which will help others who might be having similar issues to yourself.

Aviva currently has a score of 4.18 / 5 on Smart Money People.

Disagree with this rating? Your complaint will help to influence this rating, so let your voice be heard and share your experiences with everyone. It’s quick and easy to leave your Aviva complaint below, and we’ll never pass on your details to anyone other than Aviva.

Leave your complaint

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View more Aviva complaints

See what other people like you have said about Aviva.

9th May 2017

AVIVA delayed payments - Ignorant not Excellent

I wish it were possible to have the option of 'ZERO' stars, because thats what I would give...

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I wish it were possible to have the option of 'ZERO' stars, because thats what I would give Aviva.
Is anyone else aware that since Friday 5th May (4 days ago), they have had a system problem that prevents payments being made for some customers?
I called, and they were supposed to ring me back on Saturday - they didn't.
I called Monday, to hear that they had this problem, and supposedly still trying to resolve it. Have you ever heard anything as ludicrous?
It does get worse, apparently if you wish to make a complaint, their complaints department have to call you back - IN 5 DAYS !!!!!
So how best to handle a disgruntled customer - Aviva appear to think ignore them for 5 days.
Hey Aviva - Ever heard of customer service.
A good company is not one that doesn't have problems, it's one that resolves them with excellence, NOT ignorance.

21st March 2017

alternative accomodation

I had an alternative accommodation cover for £50,000. Paid my parents £14.28 a day to stay with them for 4 weeks. Then paid £1000 for a caravan which I lived in for 6 months. They told me paying a £1000 for a caravan was generous. I then persuaded th...

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I had an alternative accommodation cover for £50,000. Paid my parents £14.28 a day to stay with them for 4 weeks. Then paid £1000 for a caravan which I lived in for 6 months. They told me paying a £1000 for a caravan was generous. I then persuaded them to pay for a better caravan for £22000. Now they want me to buy back the caravan from them for £15000 before I have a house to live in.

23rd January 2017

Sneaky, hidden clauses,

Having paid a very expensive premium and specified jewellery when house was broken into with alarm on they declined claim because the jewellery wasn't in a...

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Having paid a very expensive premium and specified jewellery when house was broken into with alarm on they declined claim because the jewellery wasn't in a safe
They employ OSG who went to great lengths to uncover any thing they could so they could decline

16th January 2017

Rip off!

I have paid for 5* cover for more than 20 years and in all this time I have been unable to make a single claim. There is a always a clause/reason on their part every time I have applied for not being eligible to. They send out a booklet out with very...

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I have paid for 5* cover for more than 20 years and in all this time I have been unable to make a single claim. There is a always a clause/reason on their part every time I have applied for not being eligible to. They send out a booklet out with very basic information / details about the claims process. Additionaly they charge a very expensive administration fee of (£23.75) for no changes to the policy, and for giving them your service & renewing your policy annually. This is mandatory even without any changes to your policy/paper work. A big mistake & very costly to me at a stressful time when I needed help.

16th November 2016

Linked Common Cold as pre conditon

Please avoid. Linked common cold as pre-condition symptoms when i asked them for referral to specialist as my child was unwell.. From morning i was continuously on phone calls . Just when you think you have insurance to cover you for your family and...

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Please avoid. Linked common cold as pre-condition symptoms when i asked them for referral to specialist as my child was unwell.. From morning i was continuously on phone calls . Just when you think you have insurance to cover you for your family and then they link to such common symptoms.

View all 219 reviews