Aviva Complaints

At Smart Money People, we use the power of your reviews to help change financial services for the better. It can be extremely frustrating, and often expensive when things go wrong - whether it be car insurance, pet, life or home insurance, or one of...

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At Smart Money People, we use the power of your reviews to help change financial services for the better. It can be extremely frustrating, and often expensive when things go wrong - whether it be car insurance, pet, life or home insurance, or one of the other policies from Aviva. You may even be experiencing problems with your pensions or investments from Aviva, and when things don't go quite to plan, sometimes you have to escalate your dissatisfaction with a company. That's why we want to improve the way that companies deal with complaints from customers.

Read and write public complaints

Smart Money People was launched in 2014, and is dedicated to helping consumers get the inside track into the financial services industry. That’s why we’re now offering public complaints. With the help of your complaints we can help make the financial industry work better for everybody. Here’s how:

Voice your complaint in a public forum
Help others and drive real change
Have your complaint sent to Aviva

We believe that your complaints can help other consumers get the inside track on what being a customer with Aviva is really like. That’s why, by sharing your public complaint with us, you can start to help other consumers make better decisions today. You'll be helping us to drive real change by increasing trust and transparency in the financial services industry.

How do I make a Aviva complaint?

We’ve got the simplest (and quickest) way to leave a public complaint. Once you’ve submitted your complaint, we’ll pass it to the complaints department at Aviva. Your complaint will also be displayed publicly on Smart Money People, the UK's review and insight site for financial services, which will help others who might be having similar issues to yourself.

Aviva currently has a score of 4.07 / 5 on Smart Money People.

Disagree with this rating? Your complaint will help to influence this rating, so let your voice be heard and share your experiences with everyone. It’s quick and easy to leave your Aviva complaint below, and we’ll never pass on your details to anyone other than Aviva.

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See what other people like you have said about Aviva.

What a con!

Tip 1. when you go to the Doctor and they ask how long have you had the symptoms just reply "on the way in". Went to Doctors with pulled shoulder blade muscle from golf. 18 months later had to go with different symptoms and pain in top shoulder joint... Read more

Tip 1. when you go to the Doctor and they ask how long have you had the symptoms just reply "on the way in". Went to Doctors with pulled shoulder blade muscle from golf. 18 months later had to go with different symptoms and pain in top shoulder joint (not muscle strain). Turns out I need an operation which is NOT covered because I had complained of pain previosuly! Total crap service and 14 months of pain. Paid for the op myself and would cancel my companys health insurance if it wasnt for the other staff I have on it.

Reviewed on 15th January 2021
Mark Henderson's avatar
Mark Henderson

Avoid Aviva at all times

Avoid at all time! Not providing cover for cars 10 years old nor even being arsed to provide any quotes! Avoid at all times and file a complaint at complaints@ccpc.ie, paschal.donohoe@oireachtas.ie, ministernaughton@transport.gov.ie, ... Read more

Avoid at all time! Not providing cover for cars 10 years old nor even being arsed to provide any quotes! Avoid at all times and file a complaint at complaints@ccpc.ie, paschal.donohoe@oireachtas.ie, ministernaughton@transport.gov.ie, info@fspo.ie
Absolutely AVOID that cartel and do not give them one little Euro!

Reviewed on 11th January 2021
Gerard's avatar
Gerard

Simply awful service

Bought my company’s private medical insurance from Aviva on advice of broker against web advice to go for the No.1 provider AXA. Turns out that if you have something as simple as a bruise or a pulled muscle (in my case) in apart of the body you are a... Read more

Bought my company’s private medical insurance from Aviva on advice of broker against web advice to go for the No.1 provider AXA. Turns out that if you have something as simple as a bruise or a pulled muscle (in my case) in apart of the body you are automatically excluded from any claim for absolutely anything for two years from policy start. So, if you pull a muscle in January one year and then have pain in the shoulder due to bone cancer the following year you are not covered. Better still notes made by non medically qualified personnel are treated as if a Doctor had written them! MY strong advice is this:

1. When booking your Dr’s appointment just say you are ill with no mention of what is wrong or with what. Also only book a week or two before expected appt.
2. Do not say how long you have had the symptoms or indeed what they are but just say it started just before you walked in.
3. Do not mention or comment on any of your medical history.
4. Always request access to your medical records so you can see what is written about you.
5. Make sure if they diagnose something you are given the proper investigative procedure (X-ray, MRI, blood test etc). This will determine exact issue and if you then have another different issue some time later it should be treated as a separate claim.

6. Choose another private medical insurer.

Reviewed on 1st January 2021
Mr C Rapaviva's avatar
Mr C Rapaviva

Aviva Shame on you

Aviva have proved to be very expensive. Please check out other companies before renewing. My mother had her renewal this year which had gone up £200 since last year. She has a clean driving record, no reported accidents and has her house insurance ... Read more

Aviva have proved to be very expensive. Please check out other companies before renewing. My mother had her renewal this year which had gone up £200 since last year. She has a clean driving record, no reported accidents and has her house insurance through this company. I phoned Aviva to say that £700 was far too expensive and the AA along with other companies were quoting £309.00. I asked if they could match this and they point blank said that the don't price match under any circumstances. I asked why it had gone up over £200 this year and he said that there could be over 100 plus reasons, so too many to talk about. My mother has been a customer of theirs for many years and I felt this lack of customer care was very very poor. We obviously changed her insurance to the AA who were kind, courteous and very helpful. Aviva did not care about losing a long term customer. Shame on you.

Reviewed on 12th December 2020
P Brown's avatar
P Brown

Very disappointed

I requested an update when my policy needed review. I didn't receive any updated policy or information on what was covered. Instead I received a bill. When I called to request details of my coverage, I was then charged a "Premium Due" fee. Poor... Read more

I requested an update when my policy needed review. I didn't receive any updated policy or information on what was covered. Instead I received a bill. When I called to request details of my coverage, I was then charged a "Premium Due" fee. Poor customer service and will not be renewing again.

Reviewed on 28th November 2020
Very poor communication's avatar
Very poor communication

Terrible insurance company

I thought being a big company, they would be trusted, but my wife's car, a Bentley is written off, they won't help and I can hardly get through to them, they have literally just ignored the claim, Completely disgusted with there service

Reviewed on 20th November 2020
W askew's avatar
W askew
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