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Aviva Complaints

At Smart Money People, we use the power of your reviews to help change financial services for the better. It can be extremely frustrating, and often expensive when things go wrong - whether it be car insurance, pet, life or home insurance, or one of...

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At Smart Money People, we use the power of your reviews to help change financial services for the better. It can be extremely frustrating, and often expensive when things go wrong - whether it be car insurance, pet, life or home insurance, or one of the other policies from Aviva. You may even be experiencing problems with your pensions or investments from Aviva, and when things don't go quite to plan, sometimes you have to escalate your dissatisfaction with a company. That's why we want to improve the way that companies deal with complaints from customers.

Read and write public complaints

Smart Money People was launched in 2014, and is dedicated to helping consumers get the inside track into the financial services industry. That’s why we’re now offering public complaints. With the help of your complaints we can help make the financial industry work better for everybody. Here’s how:

Voice your complaint in a public forum
Help others and drive real change
Have your complaint sent to Aviva

We believe that your complaints can help other consumers get the inside track on what being a customer with Aviva is really like. That’s why, by sharing your public complaint with us, you can start to help other consumers make better decisions today. You'll be helping us to drive real change by increasing trust and transparency in the financial services industry.

How do I make a Aviva complaint?

We’ve got the simplest (and quickest) way to leave a public complaint. Once you’ve submitted your complaint, we’ll pass it to the complaints department at Aviva. Your complaint will also be displayed publicly on Smart Money People, the UK's review and insight site for financial services, which will help others who might be having similar issues to yourself.

Aviva currently has a score of 4.09 / 5 on Smart Money People.

Disagree with this rating? Your complaint will help to influence this rating, so let your voice be heard and share your experiences with everyone. It’s quick and easy to leave your Aviva complaint below, and we’ll never pass on your details to anyone other than Aviva.

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View more Aviva complaints

See what other people like you have said about Aviva.

10th August 2020

Speedy Diagnostic that excludes diagnostic

So, you buy this insurance thinking that you pay a little extra to avoid long waiting lists in this pandemic in case you need diagnostics whether anything is wrong - it's in the name - Speedy diagnostic, skip queues...

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So, you buy this insurance thinking that you pay a little extra to avoid long waiting lists in this pandemic in case you need diagnostics whether anything is wrong - it's in the name - Speedy diagnostic, skip queues etc.
But once you need diagnosing (ultrasound is means to diagnose something afaik), then it isn't included, so essentially you have to join NHS queues to have it done. Of course they say it's in the term and condition however I failed to find where. Complete and utter waste of money!

5th August 2020

Rip off on child's health insurance premiums.

I bought health insurance policy for my kid when he was not even 2 y.o. - I was an older mother, he started having bad colds when starting nursery - so I bought for the peace of mind. 5 years on, not a single claim - the premium is up almost twice. I...

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I bought health insurance policy for my kid when he was not even 2 y.o. - I was an older mother, he started having bad colds when starting nursery - so I bought for the peace of mind. 5 years on, not a single claim - the premium is up almost twice. I tried to talk to them about it last year, wondering what happened to "no claim bonus" - no result, the agent was absolutely dreadful. Avoid this company, try something different for the sake of your money, or just set money aside as your emergency fund.

22nd July 2020

Aviva portray a professional consumer focused business but the consumer experience is completely to the contrary. image

I held a Pension with Aviva and my protracted nightmare began upon maturity, just when you need support. The misguidance commenced in 2013, with obstructions in concluding my pension option. This started the ongoing theme of misinformation to me...

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I held a Pension with Aviva and my protracted nightmare began upon maturity, just when you need support. The misguidance commenced in 2013, with obstructions in concluding my pension option. This started the ongoing theme of misinformation to me regarding managing my policy, providing continuing inaccurate guidance and deliberate obstructions for preventing the withdrawal of my pension as a lump sum within my statutory rights during 2019. Though they managed to send me through annuity forms to retain my funds in Aviva, offering an appalling return. When I finally secured acknowledgement, after numerous time consuming phone calls, I could remove my funds as a lump sum, Aviva obstructed this by sending out incorrect forms not relating to my policy.
During August and September 2019, I persevered with many hours of my time, conducting verbal and written dialog, with a conciliatory mind-set for resolving the barrage of obsceneness portrayed by Aviva. Aviva continued to obstruct my rights for withdrawing my funds.
I have now received my funds but Aviva continued to fail to recognise the full magnitude of the suffering, distress, inconvenience and personnel financial loss I endured through Aviva’s actions. Then they proceed to carry out an internal review on my submitted grievance, though regrettably they adopted a narrow perspective on their deliberations on both events and remuneration for addressing their non alinement to defined practices. They refused to acknowledge malpractices and accept liability. I'm currently forced to take action outside Aviva to bring this awful experience to a conclusion.
I could again see I’m not an isolated case. In 2019 Aviva received 11,025 pension complains, with 74.2% being justified
I'm sharing this experience to enlighten people dealing with Aviva, of their complete lack of professionalism and integrity they have for their customers
I sincerely hope sharing this experience will guide others to review their forward plans

15th July 2020

Pointless

We took this out for entire family. Every time we wanted to go private they had a reason why we couldn’t, even though when we bought the policy they were reassuring us it would be used for anything other than pre existing conditions. It was such hard w...

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We took this out for entire family. Every time we wanted to go private they had a reason why we couldn’t, even though when we bought the policy they were reassuring us it would be used for anything other than pre existing conditions. It was such hard work getting any treatment/ appointments through them it was easier just to wait for nHs appointments

24th June 2020

Disappointed

from initial contact to claim to the decision took over 3 weeks. They declined my claim despite never having my current complaint before. This company is not a company to do business with. I have today cancelled my account with them. To make matters...

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from initial contact to claim to the decision took over 3 weeks. They declined my claim despite never having my current complaint before. This company is not a company to do business with. I have today cancelled my account with them. To make matters worse this was my first claim. Dont be fooled by what they tell you to get your money. Stay well clear. You have been warned.

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