Help us to find the best credit providers & you could win £1000!
Help us to find the best credit providers & you could win £1000! Vote in the Consumer Credit Awards
Vote in the Consumer Credit Awards

Bank of Scotland Complaints

At Smart Money People, we've been using the power of reviews from consumers like you since 2014 to help improve financial services. It can be extremely frustrating, and often expensive when things go wrong as an Bank of Scotland customer - whether...

Read Full Description

At Smart Money People, we've been using the power of reviews from consumers like you since 2014 to help improve financial services. It can be extremely frustrating, and often expensive when things go wrong as an Bank of Scotland customer - whether your bank account, PPI (payment protection insurance) claims, savings, mortgages, or any other Bank of Scotland financial product. If things aren't quite going to plan, sometimes you have to escalate your dissatisfaction with a company in the form of a complaint. That's why want to improve the way that companies deal with complaints from customers.

Read and write public complaints

Smart Money People was launched in 2014, and is dedicated to helping consumers get the inside track into the financial services industry. That’s why we’re now offering public complaints. With the help of your complaints we can help make the financial industry work better for everybody. Here’s how:

Voice your complaint in a public forum
Help others and drive real change
Have your complaint sent to Bank of Scotland

We believe that your complaints can help other consumers get the inside track on what being a customer with Bank of Scotland is really like. That’s why, by sharing your public complaint with us, you can start to help other consumers make better decisions today. You'll be helping us to drive real change by increasing trust and transparency in the financial services industry.

How do I make a Bank of Scotland complaint?

We’ve got the simplest (and quickest) way to leave a public complaint. Once you’ve submitted your complaint, we’ll pass it to the complaints department at Bank of Scotland. Your complaint will also be displayed publicly on Smart Money People, the UK's review and insight site for financial services, which will help others who might be having similar issues to yourself.

Bank of Scotland currently has a score of 4.09 / 5 on Smart Money People.

Disagree with this rating? Your complaint will help to influence this rating, so let your voice be heard and share your experiences with everyone. It’s quick and easy to leave your Bank of Scotland complaint below, and we’ll never pass on your details to anyone other than Bank of Scotland.

Leave your complaint

Poor customer experienceRoom for improvement...Good customer experienceGreat customer experienceAmazing customer experience!
Not recommendedNot recommendedHmmm...Hmmm...Not lovedNot lovedMight recommendMight recommendYep, recommendedYep, recommended

View more Bank of Scotland complaints

See what other people like you have said about Bank of Scotland.

12th August 2016

Terrible service, lost our details

Dealing with Bank of Scotland has been terrible, we have an old mortgage that we're paying 4 times the initial price for. BOS moved their mortgage services to Halifax, BOS didn't help facilitate us and we weren't told of the move, they lost our...

Read more

Dealing with Bank of Scotland has been terrible, we have an old mortgage that we're paying 4 times the initial price for. BOS moved their mortgage services to Halifax, BOS didn't help facilitate us and we weren't told of the move, they lost our details while we kept paying into an account that they didn't seem to know about half of the time. We borrowed a lump some and tried to give some money towards our mortgage and were told it was an old account, we tried to pay in and they said they had no details of the account and that we couldn't pay in person! That we could send the money by check in a post, we decided against against it knowing how they've treated us in the past. Terrible service! I wouldn't recommend them at all.

20th May 2016

Tricked by the Bank of a Scotland - Check Your Morgage Payments

I've been a loyal customer with the Bank of Scotland for over thirty years and have very recently discovered I have been tricked into paying extortionate house contents and building insurance fees, which were tied into my mortgage payments - a...

Read more

I've been a loyal customer with the Bank of Scotland for over thirty years and have very recently discovered I have been tricked into paying extortionate house contents and building insurance fees, which were tied into my mortgage payments - a mortgage I have been making overpayments to in order to pay it off quicker. Only due to the advantage of online banking have I actually became aware of this underhand method of extorting money from me. Please check your own details as I was never sent a building or contents renewal notice informing me of the cost (this year nearly £800 for a very modest ex-council house with no additional high cost items included). It is fair to say, I will be transferring all my accounts to a bank, who treat their customers with respect -shame on the Bank of Scotland.

16th February 2016

Big push towards using machines

This bank has a big push towards the automated world with less face to face contact with humans. This may work some times and be useful for some but not all. It is all about cost not customer service. Customer service going downhill sadly. Better...

Read more

This bank has a big push towards the automated world with less face to face contact with humans. This may work some times and be useful for some but not all. It is all about cost not customer service. Customer service going downhill sadly. Better customer care elsewhere.

13th February 2016

Dreadful account opening process

It took weeks to open a business account. Internal communication at BOS was either completely lacking or of very poor quality. The bank lost information, repeated steps and no-one seemed to be aware, or care, that the process was of such poor quality.

Read more

It took weeks to open a business account. Internal communication at BOS was either completely lacking or of very poor quality. The bank lost information, repeated steps and no-one seemed to be aware, or care, that the process was of such poor quality.

View all 80 reviews