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Bank of Scotland Complaints

At Smart Money People, we've been using the power of reviews from consumers like you since 2014 to help improve financial services. It can be extremely frustrating, and often expensive when things go wrong as an Bank of Scotland customer - whether...

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At Smart Money People, we've been using the power of reviews from consumers like you since 2014 to help improve financial services. It can be extremely frustrating, and often expensive when things go wrong as an Bank of Scotland customer - whether your bank account, PPI (payment protection insurance) claims, savings, mortgages, or any other Bank of Scotland financial product. If things aren't quite going to plan, sometimes you have to escalate your dissatisfaction with a company in the form of a complaint. That's why want to improve the way that companies deal with complaints from customers.

Read and write public complaints

Smart Money People was launched in 2014, and is dedicated to helping consumers get the inside track into the financial services industry. That’s why we’re now offering public complaints. With the help of your complaints we can help make the financial industry work better for everybody. Here’s how:

Voice your complaint in a public forum
Help others and drive real change
Have your complaint sent to Bank of Scotland

We believe that your complaints can help other consumers get the inside track on what being a customer with Bank of Scotland is really like. That’s why, by sharing your public complaint with us, you can start to help other consumers make better decisions today. You'll be helping us to drive real change by increasing trust and transparency in the financial services industry.

How do I make a Bank of Scotland complaint?

We’ve got the simplest (and quickest) way to leave a public complaint. Once you’ve submitted your complaint, we’ll pass it to the complaints department at Bank of Scotland. Your complaint will also be displayed publicly on Smart Money People, the UK's review and insight site for financial services, which will help others who might be having similar issues to yourself.

Bank of Scotland currently has a score of 4.02 / 5 on Smart Money People.

Disagree with this rating? Your complaint will help to influence this rating, so let your voice be heard and share your experiences with everyone. It’s quick and easy to leave your Bank of Scotland complaint below, and we’ll never pass on your details to anyone other than Bank of Scotland.

Leave your complaint

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View more Bank of Scotland complaints

See what other people like you have said about Bank of Scotland.

3rd September 2018

They lie about doing things, and only communicate by letter

Lazy, incompetent, and/or liars who work in their back office team. They don't have online systems for communication, they don't have outbound email or fax - ONLY letters - and they repeatedly tell you that they have sent very important letters when...

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Lazy, incompetent, and/or liars who work in their back office team. They don't have online systems for communication, they don't have outbound email or fax - ONLY letters - and they repeatedly tell you that they have sent very important letters when they have not. For 3 weeks we've been trying to make an important, but basic change to the mortgage. Making any request for amendment is passed on the by the customer service team . You can't speak to the back office team, yet they tell the CS team that it's been dealt with. So far, after at least 20 phone calls from various people including our solicitors, they have still not done the most basic of tasks. They don't have an online platform to see mortgage documents. EVERYTHING is done by letters. Hello the 1990s. The back office team are either lazy, liars or incompetent - or possibly all 3.

13th November 2017

Overdraft fee redtructure again

Once again Bank of Scotland have moved the goalposts and once again ended up costing me even more money than before. They have now put a rolling daily overdraft charge in place whoch comes off each and everyday.

6th November 2017

Too many costly mistakes.

Made way too many mistakes on telephone...

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Made way too many mistakes on telephone banking.
Lost a payment to BT which made my accounts late causing a massive fine an closure of my company.
Cancelled my credit card (which I still had) when I reported my bank card stolen..
Wouldn't pay funds from my bank account to my credit card by telephone banking without credit card number.
Cheeky brat in a branch laughed at me when I made a comment about their poor performance .

View all 129 reviews