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Barclays Complaints

Our Public Complaints pages help consumers like you leave complaints which in turns, helps improve financial services. It's very frustrating when something goes wrong with your bank - be it a current account or credit card, PPI claim, or savings &...

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Our Public Complaints pages help consumers like you leave complaints which in turns, helps improve financial services. It's very frustrating when something goes wrong with your bank - be it a current account or credit card, PPI claim, or savings & investments. It can be costly, too, dealing with your bank, making calls to Barclays, and following up regarding an insurance claim. Sometimes, the best option is to make a complaint, and that's where we come in. We're improving the way that companies deal with complaints from customers.

Read and write public complaints

Smart Money People was launched in 2014, and is dedicated to helping consumers get the inside track into the financial services industry. That’s why we’re now offering public complaints. With the help of your complaints we can help make the financial industry work better for everybody. Here’s how:

Voice your complaint in a public forum
Help others and drive real change
Have your complaint sent to Barclays

We believe that your complaints can help other consumers get the inside track on what being a customer with Barclays is really like. That’s why, by sharing your public complaint with us, you can start to help other consumers make better decisions today. You'll be helping us to drive real change by increasing trust and transparency in the financial services industry.

How do I make a Barclays complaint?

We’ve got the simplest (and quickest) way to leave a public complaint. Once you’ve submitted your complaint, we’ll pass it to the complaints department at Barclays. Your complaint will also be displayed publicly on Smart Money People, the UK's review and insight site for financial services, which will help others who might be having similar issues to yourself.

Barclays currently has a score of 4.00 / 5 on Smart Money People.

Disagree with this rating? Your complaint will help to influence this rating, so let your voice be heard and share your experiences with everyone. It’s quick and easy to leave your Barclays complaint below, and we’ll never pass on your details to anyone other than Barclays.

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See what other people like you have said about Barclays.

7th August 2018

Terrible experience

Please don’t waste your time applying. I received a pre-approval letter for $35,000 for a personal loan. My credit has been excellent for the last 3 year and I have been on my job for 13 years. I wanted a personal loan to consolidate my bills and r...

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Please don’t waste your time applying. I received a pre-approval letter for $35,000 for a personal loan. My credit has been excellent for the last 3 year and I have been on my job for 13 years. I wanted a personal loan to consolidate my bills and requested 30,000. They called and ask me a lot of my personal business what I will use the money for and what I spend on credit cards ex. food, gas, and clothes I told him no. He said you have a total of $18,000. In debt and we can give you $5000. I told them no thanks but now I have a hard inquiry on my excellent credit that has to stay there for 2 years. I believe they are information seekers. Sign, Very disgusted and disappointed

26th July 2018

waste of time

Received a pre-selected loan offer for a fixed APR as low as 4.99% a couple of days ago. However, just after submitting my personal info online to check the actual rate available to me, a denial message was shown on my computer. Why the Barclays ...

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Received a pre-selected loan offer for a fixed APR as low as 4.99% a couple of days ago. However, just after submitting my personal info online to check the actual rate available to me, a denial message was shown on my computer. Why the Barclays wasted everyone's time by sending out those pre-selected offers at the first place??

19th July 2018

SCAM

Just rec'd letter saying i was preapproved for a loan at 4.99% to which i would use to consolidate.....the best rate they would give an exceptional credit number is 14.99%......where did the 4.99% go??? ONCE A SCAM ALWAYS A SCAM COMPANY

2nd July 2018

Terrible customer service, withdrew my application

I received a pre-approved offer and decided to take them up on it as it was something I was considering doing for some time. I have a Barclay credit card and have had good experiences with it. After filling on the online form, I was asked to call...

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I received a pre-approved offer and decided to take them up on it as it was something I was considering doing for some time. I have a Barclay credit card and have had good experiences with it. After filling on the online form, I was asked to call them back to answer a few more questions. After 30 minutes of being grilled about everything from the last purchase I made to my ex-wife from 12 years ago, I withdrew my application and said it wasn't worth the inquisition! I have decent (740) credit and do not understand the logic for the level of questions being asked.

27th June 2018

Scam

I received a letter that I was pre-selected for a personal loan up to $35,000 with interest as low as 4.99%. I applied online and immediately received the response that my application was not approved. What a waste of time and what a scam.

12th May 2018

Whoever decides the customer policy needs sacked.

I complained to the Ombudsman. Waste of time, just told me to sort it out with the bank. Rang many times, wrote, e-mailed, threatened to sue. They replied with some silly jargon that did not make sense. Did not address my issues at all. I think I...

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I complained to the Ombudsman. Waste of time, just told me to sort it out with the bank. Rang many times, wrote, e-mailed, threatened to sue. They replied with some silly jargon that did not make sense. Did not address my issues at all. I think I solved the problem myself by telling them I no longer had a mobile phone. ALL ONLINE TRANSACTIONS OVER A CERTAIN AMOUNT AUTOMATICALLY ARE REFERRED TO THE MOBILE FOR CONFIRMATION. Now they go do go through. Also changed my statements back from paperless.

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