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Barclays Complaints

Our Public Complaints pages help consumers like you leave complaints which in turns, helps improve financial services. It's very frustrating when something goes wrong with your bank - be it a current account or credit card, PPI claim, or savings &...

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Our Public Complaints pages help consumers like you leave complaints which in turns, helps improve financial services. It's very frustrating when something goes wrong with your bank - be it a current account or credit card, PPI claim, or savings & investments. It can be costly, too, dealing with your bank, making calls to Barclays, and following up regarding an insurance claim. Sometimes, the best option is to make a complaint, and that's where we come in. We're improving the way that companies deal with complaints from customers.

Read and write public complaints

Smart Money People was launched in 2014, and is dedicated to helping consumers get the inside track into the financial services industry. That’s why we’re now offering public complaints. With the help of your complaints we can help make the financial industry work better for everybody. Here’s how:

Voice your complaint in a public forum
Help others and drive real change
Have your complaint sent to Barclays

We believe that your complaints can help other consumers get the inside track on what being a customer with Barclays is really like. That’s why, by sharing your public complaint with us, you can start to help other consumers make better decisions today. You'll be helping us to drive real change by increasing trust and transparency in the financial services industry.

How do I make a Barclays complaint?

We’ve got the simplest (and quickest) way to leave a public complaint. Once you’ve submitted your complaint, we’ll pass it to the complaints department at Barclays. Your complaint will also be displayed publicly on Smart Money People, the UK's review and insight site for financial services, which will help others who might be having similar issues to yourself.

Barclays currently has a score of 4.66 / 5 on Smart Money People.

Disagree with this rating? Your complaint will help to influence this rating, so let your voice be heard and share your experiences with everyone. It’s quick and easy to leave your Barclays complaint below, and we’ll never pass on your details to anyone other than Barclays.

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See what other people like you have said about Barclays.

9th September 2019

Ex staff betrayed and spat at

Taking former work barclays to fso for bigotry...why do people get told they're approved their products and ground pulled from under day after? ? This bank deserves 1 B pound finew for.misrepresenting their awful blood suckling...

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Taking former work barclays to fso for bigotry...why do people get told they're approved their products and ground pulled from under day after? ? This bank deserves 1 B pound finew for.misrepresenting their awful blood suckling products..
HORRIBLE God awful bank!!!

5th July 2019

Business account under review

I have checked my online banking for business and suddenly I had my account blocked with a minus 500 K in the account.Now I wished I had that overdraft but not the...

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I have checked my online banking for business and suddenly I had my account blocked with a minus 500 K in the account.Now I wished I had that overdraft but not the case.
I called them and they logged a complain , just chase them and been told the account is under review , without telling me as to why .This was one day before I had to pay all my subcontractors and suppliers plus HMRC
I am still waiting as we speak for them to refund me the money and tell me what is going on.

If you a have a business that is trading more then a year , with the account submitted and taxes paid I am not sure why Barclays would do that .Our turnover is not really that high either , so trying to get to see how Barclays is supporting SME .
After the issue will be sorted I will take my business somewhere else as definitely not worth the headache.I would not recommend ever .Luckily for personal banking I am with a different bank , that literally never did such a thing .I will also get a pre paid card just in case, some idiot decides to review my account.
I have to mention that I did call Barclays branch in order to tell them about transactions coming in and the nature of the business , yet they just decide here and now which payment goes trough and which not .

29th June 2019

Update as requested by Smart Money People

In response to an e-mail from Smart Money People requesting an update, I confirm that we are still with Barclays - BUT only because events have overtaken us and prevented us from switching. Shortly after my initial review in April, I was rushed to...

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In response to an e-mail from Smart Money People requesting an update, I confirm that we are still with Barclays - BUT only because events have overtaken us and prevented us from switching. Shortly after my initial review in April, I was rushed to hospital for a very serious emergency operation, which took over three hours, but which was suuccessful and apparently saved my life. However, it is a very slow recovery process and so we have soldiered on with Barclays for the ime being - even though things have actually gone from bad to worse.
I have a personal Barclaycard predating our business accounts and, from day one, this seems to have confused your system as it muddles up my personal ID details with my son's ID details. My son is sole Director and both of us have debit cards on the business account, but when I have to contact the Helpline, they sometimes reject my answers -e.g. if MY mother's maiden name is rejected, I now know to gve them my own maiden name (i.e. the answer which my son would give). The same thing has happened with date of birth, home address etc. Here are some of the other problems we are still experiencing:
I am still unable to access the mobile banking ap as every time I try, it rejects my log in details. I have made countless visits to Barclays branches, who take my phone away and return it, assuring me that it will be fine now as there was a ''mix up'' with my ID details which is now sorted. Indeed it IS fine for a couple of days and then it locks me out again (I suspect after my son has accesserd the ap from his phone). So I return to the branch and the saga is repeated again - and again.
I have no idea why you seem obsessed with revamping your on line system - if it's not broken, why try to fix it?? It is very irritating to get used to a new layout only to find that it changes again - usually for something far more confusing and unreliable! But in my case, every time you revamp your on line system, I find myself locked out again and I have to call the help line. Again, the problem is invariably a ''mix up'' over my ID details and usually the help line are able to resolve it, although sometimes I am still unable to log in using my passcode and am forced to use PINsentry - and either way the solution only lasts until the next ''revamp''!
Bank reconciliation is a total nightmare with Barclays. I like to reconcile at least monthly, but our statement option is set to yearly and although I have made numerous attemps to amend this to monthly, each time I just get a message saying that something has gone wrong and you're working to fix it. So I use the search facility to ask for a list of all transactions for the complete month, but your system ALWAYS misses off transactions for the start and/or end of the period. Furthermore, the balances are not only totally inconsistent, but the running balances often make no sense at all. I have a transaction listing in front of me now which begins with a balance of £11,949.14 on 10/05/2019, the next entry is a withdrawal of £100 on 13/05/2019 and, miraculously, Barclays calculate a new running balance of £13,730.47!! Please send me one of your wonderful calculators as I would love to have a bank account where the balance increases tenfold when you wihdraw money! I almost sent myself insane trying to reconcile to your running balances before I realised that they were an absolutely unreliable load of rubbish (to put it politely). I have several similar statements also showing nonsense balances and would be happy to send them to you if you're interested.
There is no way that any business can operate efficiently with Barclays and you are, by far, THE worst Bank we have ever dealt with. Unless you can make some dramatic improvements, we shall be switching to another Bank as soon as I am well enough.

29th June 2019

Poor value service

I had a claim where the outbound flight was cancelled because of snow. The insurance paid for the hotel for the 3 nights, but wouldn't pay for the cost of travel down and back to the airport, a distance of some 200 miles each way. They said that I...

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I had a claim where the outbound flight was cancelled because of snow. The insurance paid for the hotel for the 3 nights, but wouldn't pay for the cost of travel down and back to the airport, a distance of some 200 miles each way. They said that I wasn't entitled because the flight was only cancelled after I got to the airport and because I was down there already I would still have had to drive back. Suffice to say that I was not happy and they took £100 off the claim for administration!

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