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Barclays Complaints

Our Public Complaints pages help consumers like you leave complaints which in turns, helps improve financial services. It's very frustrating when something goes wrong with your bank - be it a current account or credit card, PPI claim, or savings &...

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Our Public Complaints pages help consumers like you leave complaints which in turns, helps improve financial services. It's very frustrating when something goes wrong with your bank - be it a current account or credit card, PPI claim, or savings & investments. It can be costly, too, dealing with your bank, making calls to Barclays, and following up regarding an insurance claim. Sometimes, the best option is to make a complaint, and that's where we come in. We're improving the way that companies deal with complaints from customers.

Read and write public complaints

Smart Money People was launched in 2014, and is dedicated to helping consumers get the inside track into the financial services industry. That’s why we’re now offering public complaints. With the help of your complaints we can help make the financial industry work better for everybody. Here’s how:

Voice your complaint in a public forum
Help others and drive real change
Have your complaint sent to Barclays

We believe that your complaints can help other consumers get the inside track on what being a customer with Barclays is really like. That’s why, by sharing your public complaint with us, you can start to help other consumers make better decisions today. You'll be helping us to drive real change by increasing trust and transparency in the financial services industry.

How do I make a Barclays complaint?

We’ve got the simplest (and quickest) way to leave a public complaint. Once you’ve submitted your complaint, we’ll pass it to the complaints department at Barclays. Your complaint will also be displayed publicly on Smart Money People, the UK's review and insight site for financial services, which will help others who might be having similar issues to yourself.

Barclays currently has a score of 4.01 / 5 on Smart Money People.

Disagree with this rating? Your complaint will help to influence this rating, so let your voice be heard and share your experiences with everyone. It’s quick and easy to leave your Barclays complaint below, and we’ll never pass on your details to anyone other than Barclays.

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See what other people like you have said about Barclays.

12th May 2018

Whoever decides the customer policy needs sacked.

I complained to the Ombudsman. Waste of time, just told me to sort it out with the bank. Rang many times, wrote, e-mailed, threatened to sue. They replied with some silly jargon that did not make sense. Did not address my issues at all. I think I...

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I complained to the Ombudsman. Waste of time, just told me to sort it out with the bank. Rang many times, wrote, e-mailed, threatened to sue. They replied with some silly jargon that did not make sense. Did not address my issues at all. I think I solved the problem myself by telling them I no longer had a mobile phone. ALL ONLINE TRANSACTIONS OVER A CERTAIN AMOUNT AUTOMATICALLY ARE REFERRED TO THE MOBILE FOR CONFIRMATION. Now they go do go through. Also changed my statements back from paperless.

2nd May 2018

15 years of business and never again

Been with Barclays with one business with a TO of 5m a year and wanting to bring my new business over to them. Trying to open an account has been the headache from hell....

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Been with Barclays with one business with a TO of 5m a year and wanting to bring my new business over to them. Trying to open an account has been the headache from hell.

Opening the account took weeks to do. No reader received and still waiting for one so i can do things online. 9th April I applied for the account!!!!

I now have a GBP account, so wanting to open a Dollar account, but can't be done over the phone. Have to wait for the welcome pack I have never received. Beyond a joke. I have suppliers wanting me to pay bills, I have dollars waiting to come into my account, but can't.

Mortgage with them too - seriously thinking about moving everything away from them. Never had problems until all this mess.

19th April 2018

Rubbish

Following unexpected charges on my business account, by the way, this isn't happening the first time, finally got some time to make a phone call and log a complaint. You just cannot log an official complaint with over the phone, you'll be on hold...

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Following unexpected charges on my business account, by the way, this isn't happening the first time, finally got some time to make a phone call and log a complaint. You just cannot log an official complaint with over the phone, you'll be on hold listening to music forever, then passed from one to another operator everyone telling you 'Oh is not me, I'll pass you through to the relevant person', they never do. They'll simply waste your time till you give up!

26th March 2018

Bad customer service

Went into my local branch to pay in money for my son, since I didn't have paying in book thought bank statement would be sufficient, how wrong was I. The lady on the counter spent the whole time giving me alternative methods of paying in money that...

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Went into my local branch to pay in money for my son, since I didn't have paying in book thought bank statement would be sufficient, how wrong was I. The lady on the counter spent the whole time giving me alternative methods of paying in money that basically didn't involve her doing her job e.g me paying it into my account which is with another bank and transferring it across, you name it she suggested it. After me pointing out I was standing opposite her ready to pay money in she did it. Surely with banks closing on high street every day Barclays staff would appreciate their custom.

26th March 2018

Appalling service

must be the worst lender out there. Employing complete donkeys who cant articulate requirements - keep sending us back and forth, each stage taking an average of 2 weeks. 48hours processing window is just a joke and the word escalation is certainly...

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must be the worst lender out there. Employing complete donkeys who cant articulate requirements - keep sending us back and forth, each stage taking an average of 2 weeks. 48hours processing window is just a joke and the word escalation is certainly non-existent. not worth even a single star

21st March 2018

Terrible service

Don't give these jokers your business. They employ complete morons to assess your application and also the solicitors provided are useless. Cannot understand simple documentation and time consuming. Don't let the low rates suck you in.

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