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Barclays Complaints

Our Public Complaints pages help consumers like you leave complaints which in turns, helps improve financial services. It's very frustrating when something goes wrong with your bank - be it a current account or credit card, PPI claim, or savings &...

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Our Public Complaints pages help consumers like you leave complaints which in turns, helps improve financial services. It's very frustrating when something goes wrong with your bank - be it a current account or credit card, PPI claim, or savings & investments. It can be costly, too, dealing with your bank, making calls to Barclays, and following up regarding an insurance claim. Sometimes, the best option is to make a complaint, and that's where we come in. We're improving the way that companies deal with complaints from customers.

Read and write public complaints

Smart Money People was launched in 2014, and is dedicated to helping consumers get the inside track into the financial services industry. That’s why we’re now offering public complaints. With the help of your complaints we can help make the financial industry work better for everybody. Here’s how:

Voice your complaint in a public forum
Help others and drive real change
Have your complaint sent to Barclays

We believe that your complaints can help other consumers get the inside track on what being a customer with Barclays is really like. That’s why, by sharing your public complaint with us, you can start to help other consumers make better decisions today. You'll be helping us to drive real change by increasing trust and transparency in the financial services industry.

How do I make a Barclays complaint?

We’ve got the simplest (and quickest) way to leave a public complaint. Once you’ve submitted your complaint, we’ll pass it to the complaints department at Barclays. Your complaint will also be displayed publicly on Smart Money People, the UK's review and insight site for financial services, which will help others who might be having similar issues to yourself.

Barclays currently has a score of 4.63 / 5 on Smart Money People.

Disagree with this rating? Your complaint will help to influence this rating, so let your voice be heard and share your experiences with everyone. It’s quick and easy to leave your Barclays complaint below, and we’ll never pass on your details to anyone other than Barclays.

Leave your complaint

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See what other people like you have said about Barclays.

17th July 2020

RUBBISH

If you joint this bank expect HOURS on the phone waiting to talk to someone, who when you finally get through they can't help so transfer you BACK TO THE ORIGINAL PHONE QUEUE. This my late dads bank, I managed to get POA account but still after two...

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If you joint this bank expect HOURS on the phone waiting to talk to someone, who when you finally get through they can't help so transfer you BACK TO THE ORIGINAL PHONE QUEUE. This my late dads bank, I managed to get POA account but still after two weeks can't get online to access my dads estate

14th July 2020

Its ok giving a 5* review.. Have you tried to claim?

Like others reviews I had my holiday cut short. We didn't claim on the cancelled flights as that's down to the airline. We only asked for the flight home and some out of pocket expenses. 4 months later still getting excuses! Have been paying monthly...

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Like others reviews I had my holiday cut short. We didn't claim on the cancelled flights as that's down to the airline. We only asked for the flight home and some out of pocket expenses. 4 months later still getting excuses! Have been paying monthly for 7 years and never had to claim before. I have everything with Barclays and as a loyal customer I expected better!

11th July 2020

Horrible bank

It's the most horrible bank.I being international student had a students account with Barclays.4 days ago it suddenly blocked my online banking n debit card without any reason.My every penny is legal n it blocked my money without caring for customers...

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It's the most horrible bank.I being international student had a students account with Barclays.4 days ago it suddenly blocked my online banking n debit card without any reason.My every penny is legal n it blocked my money without caring for customers right.I will take the matter with UOB students guild n fight against the fake bank n ask UOB to consider it's branch at UOB.

30th June 2020

Absolutely disgusted

I am absolutely disgusted with Barclays Bank and will be changing to another bank ASAP. I had my account scammed back in February and they took an large amount of it, I rang them that night about the case and they said I will get my money back in...

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I am absolutely disgusted with Barclays Bank and will be changing to another bank ASAP. I had my account scammed back in February and they took an large amount of it, I rang them that night about the case and they said I will get my money back in within 2 weeks... I am still waiting 4 months down the line. I have rang over 20 times about this and have either giving a number doesn’t work, been cut off or been told they can’t do anything.... you are my bank you should keep my money safe. I’m livid with Barclays and how they have treated me through this tough time.
I would not recommend anyone to trust Barclays Bank with your money.

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