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Barclays Complaints

Our Public Complaints pages help consumers like you leave complaints which in turns, helps improve financial services. It's very frustrating when something goes wrong with your bank - be it a current account or credit card, PPI claim, or savings &...

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Our Public Complaints pages help consumers like you leave complaints which in turns, helps improve financial services. It's very frustrating when something goes wrong with your bank - be it a current account or credit card, PPI claim, or savings & investments. It can be costly, too, dealing with your bank, making calls to Barclays, and following up regarding an insurance claim. Sometimes, the best option is to make a complaint, and that's where we come in. We're improving the way that companies deal with complaints from customers.

Read and write public complaints

Smart Money People was launched in 2014, and is dedicated to helping consumers get the inside track into the financial services industry. That’s why we’re now offering public complaints. With the help of your complaints we can help make the financial industry work better for everybody. Here’s how:

Voice your complaint in a public forum
Help others and drive real change
Have your complaint sent to Barclays

We believe that your complaints can help other consumers get the inside track on what being a customer with Barclays is really like. That’s why, by sharing your public complaint with us, you can start to help other consumers make better decisions today. You'll be helping us to drive real change by increasing trust and transparency in the financial services industry.

How do I make a Barclays complaint?

We’ve got the simplest (and quickest) way to leave a public complaint. Once you’ve submitted your complaint, we’ll pass it to the complaints department at Barclays. Your complaint will also be displayed publicly on Smart Money People, the UK's review and insight site for financial services, which will help others who might be having similar issues to yourself.

Barclays currently has a score of 4.04 / 5 on Smart Money People.

Disagree with this rating? Your complaint will help to influence this rating, so let your voice be heard and share your experiences with everyone. It’s quick and easy to leave your Barclays complaint below, and we’ll never pass on your details to anyone other than Barclays.

Leave your complaint

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View more Barclays complaints

See what other people like you have said about Barclays.

12th February 2017

Standards of banking

Don't like these automated banking machines which are not always working I also feel banking hours should be open longer to suit the needs of people working the automated machines are not in my opinion very private and have put many people out of work

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Don't like these automated banking machines which are not always working I also feel banking hours should be open longer to suit the needs of people working the automated machines are not in my opinion very private and have put many people out of work

12th February 2017

British Banking at its Worst

What can I say about Barclays Bank? They are impossible to contact from abroad. They do not provide bank references. They return my wire transfers for no reason leaving me with no money in my account to pay my mortgage. Everything is 'centralised' so...

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What can I say about Barclays Bank? They are impossible to contact from abroad. They do not provide bank references. They return my wire transfers for no reason leaving me with no money in my account to pay my mortgage. Everything is 'centralised' so discussion with the local bank manager is a thing of the past. Dreadful.

7th February 2017

Slow and poor customer service

After informing then of my card being stolen and them not sending a new one causing me to default they have still not come back with a resolution after two months. I have spend hours trying to get through to someone with no answer and everyone I do...

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After informing then of my card being stolen and them not sending a new one causing me to default they have still not come back with a resolution after two months. I have spend hours trying to get through to someone with no answer and everyone I do get through to passes me on or cannot help, no ownership or decision making just to try save a few quid, well I will be moving my money and closing my account after this.

4th February 2017

Re-mortgage nightmare

A simple change of rate and term took months to organise. I was promised a refund as snail mail documents delayed the whole process, due to their computers going down. No refund received. My first direct debit amount was £200 over and above my agreed ...

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A simple change of rate and term took months to organise. I was promised a refund as snail mail documents delayed the whole process, due to their computers going down. No refund received. My first direct debit amount was £200 over and above my agreed maximum monthly payments and I was not warned by the mortgage advisor. Obviously, they readjusted my future monthly payments, rather than refund me but still blew my budget without warning.
No apology received throughout the whole process. Barclays need to work hard on their customer care. I certainly won't be recommending them or mortgaging with them ever again.

Oh, and trying to make a complaint is just as tedious, as you'll be put on hold for half an hour to get through to the right department and still not get any answers or apology.

3rd February 2017

Frustrated

I bank with Barclays and another High Stret Bank, but my Barclays Branch transactions are incredibly frustrating. My debit card is chip and signature. Always has been. (Due to health reasons) But this isn't recorded on their system... or at least it...

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I bank with Barclays and another High Stret Bank, but my Barclays Branch transactions are incredibly frustrating. My debit card is chip and signature. Always has been. (Due to health reasons) But this isn't recorded on their system... or at least it wasn't until very recently. So trying to do any counter transaction is very traumatic. Although I go in fairly regularly, my face obviously isn't memorable! So we have to go through a huge identification process! Every single time, whilst huge queues build behind me. There have been instances where I have paid in a large amount of money and then asked to make a tiny payment (a fraction of the amount I have literally just paid in) and I'm put through the massive security check/identity process. The final straw was when they stopped sending my bank statements! I lost count of the number of times I asked the branch to start sending them again (each visit triggered the identity check!) They have started to come through again, after about 7 months of asking!Writing this has made me think I should move my account to the other high street bank, where I never have these problems!!

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