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Barclays Complaints

Our Public Complaints pages help consumers like you leave complaints which in turns, helps improve financial services. It's very frustrating when something goes wrong with your bank - be it a current account or credit card, PPI claim, or savings &...

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Our Public Complaints pages help consumers like you leave complaints which in turns, helps improve financial services. It's very frustrating when something goes wrong with your bank - be it a current account or credit card, PPI claim, or savings & investments. It can be costly, too, dealing with your bank, making calls to Barclays, and following up regarding an insurance claim. Sometimes, the best option is to make a complaint, and that's where we come in. We're improving the way that companies deal with complaints from customers.

Read and write public complaints

Smart Money People was launched in 2014, and is dedicated to helping consumers get the inside track into the financial services industry. That’s why we’re now offering public complaints. With the help of your complaints we can help make the financial industry work better for everybody. Here’s how:

Voice your complaint in a public forum
Help others and drive real change
Have your complaint sent to Barclays

We believe that your complaints can help other consumers get the inside track on what being a customer with Barclays is really like. That’s why, by sharing your public complaint with us, you can start to help other consumers make better decisions today. You'll be helping us to drive real change by increasing trust and transparency in the financial services industry.

How do I make a Barclays complaint?

We’ve got the simplest (and quickest) way to leave a public complaint. Once you’ve submitted your complaint, we’ll pass it to the complaints department at Barclays. Your complaint will also be displayed publicly on Smart Money People, the UK's review and insight site for financial services, which will help others who might be having similar issues to yourself.

Barclays currently has a score of 4.00 / 5 on Smart Money People.

Disagree with this rating? Your complaint will help to influence this rating, so let your voice be heard and share your experiences with everyone. It’s quick and easy to leave your Barclays complaint below, and we’ll never pass on your details to anyone other than Barclays.

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See what other people like you have said about Barclays.

16th November 2017

Paying in is now an inconvenience

I used to regularly pay in cheques and cash into the quick drop box in the local bracnh. I would keep a stash of the paying-in envelopes at home, fill them in before I went and drop them in on the way to catch my train to...

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I used to regularly pay in cheques and cash into the quick drop box in the local bracnh. I would keep a stash of the paying-in envelopes at home, fill them in before I went and drop them in on the way to catch my train to work.

Since 'improving' the branch, they have removed the drop-box, taken away threeog the staffed counters, leaving just two and added two machines.

One or both of the machines are usually broken, and when they are working it now takes several minutes to make a payment and involves putting in your card, typing in details of the payment and various other details.

I now have to make a special trip to the bank as there are long queues and eveything takes so long.

8th November 2017

Very Poor company

Very poor bank been with them for 26 years and all I get is high overdraft charges tried speaking to them but their not interested at all. I really would not recommend them at all. I feel very unfairly treated by my bank.

1st November 2017

Smart Investor - Financial Services' Care in the Community

Problems with Barclays ironically-named Smart Investor let me to asking them to transfer my family's ISA accounts to iWeb. That was on August 28. iWeb have confirmed in writing that it took six approaches from them before Barclays agreed the transfer,...

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Problems with Barclays ironically-named Smart Investor let me to asking them to transfer my family's ISA accounts to iWeb. That was on August 28. iWeb have confirmed in writing that it took six approaches from them before Barclays agreed the transfer, on the last day of October. And each account will probably be frozen for three months while the transfers go through. So I shall be unable to access my life-savings for the best part of five months! It is a national scandal. Barclays Smart Investor is the financial services' answer to Care In The Community.

27th October 2017

Customer Service?

I have been running a (small) business account at Barclays for a number of years - I rarely have to go into a branch, and most transactions are done on the internet. So far so good. However I've had three instances when I've been locked out of my...

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I have been running a (small) business account at Barclays for a number of years - I rarely have to go into a branch, and most transactions are done on the internet. So far so good. However I've had three instances when I've been locked out of my account for no reason, and unable to transact. When I've called customer services to sort out and get me back online they have absolutely failed. They've made promises - 48 hrs and you'll be back online - Didn't happen. On every occasion I've had to go into a branch to transact. My most recent incident has been ongoing for two weeks, and I'm still having to go into a branch to transact - useless. Now finally I've decided to bite the bullet and find another online bank

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