Barclays Complaints

Our Public Complaints pages help consumers like you leave complaints which in turns, helps improve financial services. It's very frustrating when something goes wrong with your bank - be it a current account or credit card, PPI claim, or savings &...

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Our Public Complaints pages help consumers like you leave complaints which in turns, helps improve financial services. It's very frustrating when something goes wrong with your bank - be it a current account or credit card, PPI claim, or savings & investments. It can be costly, too, dealing with your bank, making calls to Barclays, and following up regarding an insurance claim. Sometimes, the best option is to make a complaint, and that's where we come in. We're improving the way that companies deal with complaints from customers.

Read and write public complaints

Smart Money People was launched in 2014, and is dedicated to helping consumers get the inside track into the financial services industry. That’s why we’re now offering public complaints. With the help of your complaints we can help make the financial industry work better for everybody. Here’s how:

Voice your complaint in a public forum
Help others and drive real change
Have your complaint sent to Barclays

We believe that your complaints can help other consumers get the inside track on what being a customer with Barclays is really like. That’s why, by sharing your public complaint with us, you can start to help other consumers make better decisions today. You'll be helping us to drive real change by increasing trust and transparency in the financial services industry.

How do I make a Barclays complaint?

We’ve got the simplest (and quickest) way to leave a public complaint. Once you’ve submitted your complaint, we’ll pass it to the complaints department at Barclays. Your complaint will also be displayed publicly on Smart Money People, the UK's review and insight site for financial services, which will help others who might be having similar issues to yourself.

Barclays currently has a score of 4.60 / 5 on Smart Money People.

Disagree with this rating? Your complaint will help to influence this rating, so let your voice be heard and share your experiences with everyone. It’s quick and easy to leave your Barclays complaint below, and we’ll never pass on your details to anyone other than Barclays.

Leave your complaint

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View more Barclays complaints

See what other people like you have said about Barclays.

Scam

Paid travel insurance by direct debit. Barclays kept taking the money for two years while unbeknown to me I was no longer covered because I had turned 80. The confirmation of cover letter sent for my years cover just before I turned 80 had my birth... Read more

Paid travel insurance by direct debit. Barclays kept taking the money for two years while unbeknown to me I was no longer covered because I had turned 80. The confirmation of cover letter sent for my years cover just before I turned 80 had my birth date in the middle of the letter so I assumed I was still covered. They have now confirmed that I have not been covered for the last two years despite charging me, but will not refund the money. A total scam.

Reviewed on 30th November 2021
Anne's avatar
Anne

Terrible costumer support and app

How annoying is this barclays,waiting next available day to move all money and direct debits from this crp bank,if you want headaches barclays is the right bank for you, they can complicate the easiest things , and make your life really hard.3hours... Read more

How annoying is this barclays,waiting next available day to move all money and direct debits from this crp bank,if you want headaches barclays is the right bank for you, they can complicate the easiest things , and make your life really hard.3hours trying to talk with someone,gonna have to wait for bank to open and talk with some idiot there.I wish they bankrupt.

Reviewed on 26th November 2021
Goncalo's avatar
Goncalo

Terrible app, poor customer service

The app is really slow, badly designed. Customer service just does not work, it takes 30 mins to get to them and, when they answer, they just do not focus on you. Guys, there are so many superb accounts out there...do not waste your time with Barclays.

Reviewed on 21st November 2021
EB's avatar
EB

Barclays travel insurance total scam

I singed up for the Barclays travel pack insurance 3-4 years ago and I was paying monthly through direct debit. I signed up to this insurance after I was convinced by Barclays customer service at the branch that I will never be let down and I will... Read more

I singed up for the Barclays travel pack insurance 3-4 years ago and I was paying monthly through direct debit. I signed up to this insurance after I was convinced by Barclays customer service at the branch that I will never be let down and I will have peace of mind if I will face any problems with any of my flight tickets abroad. I didn’t make any claim and neither benefited from this insurance in the past. However, I convinced myself every time I book flight tickets that my bank insurance will cover me if I will face any issue’s.
Few days ago both myself and my little child missed our return flight to England due to reasons out of our control. So I had to book oneway tickets and I had to stay in the airport and wait the whole day to catch the second scheduled flight. Anyhow. Upon my return I contacted the Barclays travel insurance and spoke to the their poor customer service who informed me over the phone after few questions that I’m not covered because my incident story it doesn’t fall under their category and I should have informed her different story. I had all the evidence and bookings to proof that my claim is legitimate. However, obviously she was asking me to lie in order for me to get my money back. What their customer service will do to you when you make a claim is they will ask you few tricky questions and they try to lead you to say something which will give them excuses not to cover your loss. They are scammers. please do not let them fool you and convince you to sign up for their insurance because they will take your money and give you nothing in return. They will let you down when you need them. not recommended at all. I wish I could give them 0 stars instead of One.

Reviewed on 4th November 2021
Basil's avatar
Basil

Avoid Barclaus at all costs

This bank is so unsympathetic and could not possibly be less helpful. I waited over a month to receive a letter so that I could prove my address and open an account. When I finally got tired of waiting I went into their Bath branch to try and set it... Read more

This bank is so unsympathetic and could not possibly be less helpful. I waited over a month to receive a letter so that I could prove my address and open an account. When I finally got tired of waiting I went into their Bath branch to try and set it up in person and was told it would be over a month until I could get an appointment. I am a student and I have bills and rent to pay and I cannot do so without a bank account. I registered with the bank in September and it is now nearly the end of October and due to their poor service and dismal application system, if I were to actually open an account with Barclays (which I definitely will not be), it would not be possible to do so until the end of November. Avoid Barclays like the plague!

Reviewed on 15th October 2021
Ella Rafferty's avatar
Ella Rafferty

No Loyalty towards long term customers

Been with Barclays since my first adult account at 16 I'm now in my 40's and despite repeatedly asking they point blank refuse to report my good record to credit bureaus. Yet added my husband to same account ten year ago and they report his... Read more

Been with Barclays since my first adult account at 16 I'm now in my 40's and despite repeatedly asking they point blank refuse to report my good record to credit bureaus. Yet added my husband to same account ten year ago and they report his connections. Repeatedly had issues with faulty cards dodgy chips and them blocking my card for security issues when I use them in same places on daily basis. Absolutely rubbish service in process of moving over to TSB good riddance to bad rubbish 25+ years custom lost.

Reviewed on 14th October 2021
Bekki Broxson's avatar
Bekki Broxson
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