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Barclays Complaints

Our Public Complaints pages help consumers like you leave complaints which in turns, helps improve financial services. It's very frustrating when something goes wrong with your bank - be it a current account or credit card, PPI claim, or savings &...

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Our Public Complaints pages help consumers like you leave complaints which in turns, helps improve financial services. It's very frustrating when something goes wrong with your bank - be it a current account or credit card, PPI claim, or savings & investments. It can be costly, too, dealing with your bank, making calls to Barclays, and following up regarding an insurance claim. Sometimes, the best option is to make a complaint, and that's where we come in. We're improving the way that companies deal with complaints from customers.

Read and write public complaints

Smart Money People was launched in 2014, and is dedicated to helping consumers get the inside track into the financial services industry. That’s why we’re now offering public complaints. With the help of your complaints we can help make the financial industry work better for everybody. Here’s how:

Voice your complaint in a public forum
Help others and drive real change
Have your complaint sent to Barclays

We believe that your complaints can help other consumers get the inside track on what being a customer with Barclays is really like. That’s why, by sharing your public complaint with us, you can start to help other consumers make better decisions today. You'll be helping us to drive real change by increasing trust and transparency in the financial services industry.

How do I make a Barclays complaint?

We’ve got the simplest (and quickest) way to leave a public complaint. Once you’ve submitted your complaint, we’ll pass it to the complaints department at Barclays. Your complaint will also be displayed publicly on Smart Money People, the UK's review and insight site for financial services, which will help others who might be having similar issues to yourself.

Barclays currently has a score of 4.64 / 5 on Smart Money People.

Disagree with this rating? Your complaint will help to influence this rating, so let your voice be heard and share your experiences with everyone. It’s quick and easy to leave your Barclays complaint below, and we’ll never pass on your details to anyone other than Barclays.

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View more Barclays complaints

See what other people like you have said about Barclays.

17th May 2020

Online Banking and Service

We have several joint accounts with the Barclays Bank and due to our disability we also have online banking account which was working reasonably well until they introduces step- 2 which seemed to be giving feeling of added...

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We have several joint accounts with the Barclays Bank and due to our disability we also have online banking account which was working reasonably well until they introduces step- 2 which seemed to be giving feeling of added security
Since beginning of March my contactless card stop working at any stores and left us in embarrassing situation and had to go without purchase my partner’s debit card was not renewed after they issued PINsentry as it was proving difficult to use payment machines having to type the pin numbers this prevented my partner windrowing money or making all purchase.. Also prevented access on online banking (PINsentry is of no use without a card)
My online account failed to recognise my details, my surname, my bank account numbers, passcode even renewed one, verification code SMS on my mobile to confirm my log in, and now they have blocked my account where we get our pension money which we cannot windrow or transfer to any other account or do online shopping
We rang the numbers given on chat line three times and E-mail complains 0345 7345 345 and 0345 600 2323
Waited on phone more than 1:45 min and then getting cut off
e-mail and chat line were advisers were from call centres and all they could say was ring and thy did not have access to our account details, but they could have forwarded our complains and problems with account to someone in UK to address as they had our contact details account number, our mobile numbers and our home address.
Covid-19 excuse does not help those who are 70 plus and on lockdown and have family member on Shielding order


2nd May 2020

Sharklays! They have got your money and that's that.

My very elderly mother has always used Barclays phone banking. She has been trying to get through to them to do various things for over three weeks now. Today she was on hold for an hour and a quarter before giving up. I could understand it at the...

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My very elderly mother has always used Barclays phone banking. She has been trying to get through to them to do various things for over three weeks now. Today she was on hold for an hour and a quarter before giving up. I could understand it at the beginning of the COVID crisis but they should have sorted something out by now. I tried to set up online banking for her but that didn't work either. She can't access her own money. Terrible terrible company.

24th April 2020

Worst bank in the World

The worst bank in the world!! Please do yourselves a favour and stay well away!! Closed our account without any prior warning and took our funds without any reason!! Even banks in third world countries treat their customers better then this rubbish of...

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The worst bank in the world!! Please do yourselves a favour and stay well away!! Closed our account without any prior warning and took our funds without any reason!! Even banks in third world countries treat their customers better then this rubbish of a bank!! Do not bank with Barclays!! Take your business elsewhere!!

10th April 2020

Fraudulent Barclays

We are a UK Based International VAT compliance Firm who help companies around with world with their VAT compliance. We recently found a number of inbound client payments being withheld by Barclays. We immediately called Barclays to try understand...

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We are a UK Based International VAT compliance Firm who help companies around with world with their VAT compliance. We recently found a number of inbound client payments being withheld by Barclays. We immediately called Barclays to try understand what was going on. Barclays claim one of our clients who sent us a (a small one off payment of 800.00GBP) was being called into question.

Barclays claim they tried reaching us Many times in relation to this payment
and claim we never got back to them. Because of this one payment they are questioning. Barclays have now for a period of weeks being withholding a number of our inbound Payments from a number of different clients! This is needless to say causing a number of problems for our business and is of course a serious breach of trust from Barclays who are Fraudulently withholding our Payments! I say fraudulently becuase of the following reasons:

1. The one single payment brought into question, they have never given us any valid reason as to why they are questioning this payment in the first place. We are still in the dark, and have made many attempts to get an answer from Barclays.

2. They claim to have contacted us many times in relation to this one payment, however we have checked our emails and can confirm we have not received any email correspondence from Barclays. We can confirm we received no text messages or voicemails either! We also make use of Barclays online banking and banking App and again we confirm that there was no effort made by Barclays to contact us there Either! Barclays claim they posted us 3 separate letters telling us to contact them. Again we can confirm that we never received a single letter from Barclays! (Utter lies from Barclays)
3. We have subsequently contacted the complaints department and logged 2-3 separate complaints, yet we have not heard back from them either over a period of weeks!

Has anyone else experience such diabolical behaviour from Barclays Business or Private Banking, where Barclays have laid claim to their money (fraudulently keeping it) without any reason or explanation?!

Very concerned about how a Bank such as Barclays can act in such an illegal manner! Please let me know if you have received similar treatment as we have from Barclays.

Regards

25th March 2020

DO NOT USE BARCLAYS INSURANCE

Do not trust Barclays - what a bunch of dodgy people. They have mislead me with travel insurance. I was of the fair belief that she was covered - this travel insurance policy I have held for several years, I pay for it monthly out of my pension. I...

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Do not trust Barclays - what a bunch of dodgy people. They have mislead me with travel insurance. I was of the fair belief that she was covered - this travel insurance policy I have held for several years, I pay for it monthly out of my pension. I feel like I have been taken advantage of and mislead - and they wonder why nobody trusts Banks and Insurance companies. I have today been informed (trapped in Australia due to the Corona Virus shutting down airlines), that my policy is not valid for my trip and I am (surprise) uninsured.
I have tried to work through this with the phone support who is a 'computer says no' person and rather than working with me to identify a solution is quick to inform me that it is not their problem. I asked to be escalated, yes 'all managers are unavailable at the moment', I request to hold, then the line goes dead - or he hung up. So sad that a company that spends so much on clever marketing to convince us they care about their customers and to trust them, simply can't be trusted.

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