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Barclays Complaints

Our Public Complaints pages help consumers like you leave complaints which in turns, helps improve financial services. It's very frustrating when something goes wrong with your bank - be it a current account or credit card, PPI claim, or savings &...

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Our Public Complaints pages help consumers like you leave complaints which in turns, helps improve financial services. It's very frustrating when something goes wrong with your bank - be it a current account or credit card, PPI claim, or savings & investments. It can be costly, too, dealing with your bank, making calls to Barclays, and following up regarding an insurance claim. Sometimes, the best option is to make a complaint, and that's where we come in. We're improving the way that companies deal with complaints from customers.

Read and write public complaints

Smart Money People was launched in 2014, and is dedicated to helping consumers get the inside track into the financial services industry. That’s why we’re now offering public complaints. With the help of your complaints we can help make the financial industry work better for everybody. Here’s how:

Voice your complaint in a public forum
Help others and drive real change
Have your complaint sent to Barclays

We believe that your complaints can help other consumers get the inside track on what being a customer with Barclays is really like. That’s why, by sharing your public complaint with us, you can start to help other consumers make better decisions today. You'll be helping us to drive real change by increasing trust and transparency in the financial services industry.

How do I make a Barclays complaint?

We’ve got the simplest (and quickest) way to leave a public complaint. Once you’ve submitted your complaint, we’ll pass it to the complaints department at Barclays. Your complaint will also be displayed publicly on Smart Money People, the UK's review and insight site for financial services, which will help others who might be having similar issues to yourself.

Barclays currently has a score of 4.01 / 5 on Smart Money People.

Disagree with this rating? Your complaint will help to influence this rating, so let your voice be heard and share your experiences with everyone. It’s quick and easy to leave your Barclays complaint below, and we’ll never pass on your details to anyone other than Barclays.

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See what other people like you have said about Barclays.

15th November 2018

Barclays personal loan Offer Scam

I received an pre approved offer for 35000.. So went online with their offer code and submitted.. they said checking the offer won’t hurt credit score.. ok submitted my information and it came back with 7.99 % for 35000 loan.. I was thinking that’s ...

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I received an pre approved offer for 35000.. So went online with their offer code and submitted.. they said checking the offer won’t hurt credit score.. ok submitted my information and it came back with 7.99 % for 35000 loan.. I was thinking that’s what they offer me and proceeded further.. no that’s the scam they did.. once all information submitted and told them my life history they offered me 5000 only.. they should inform me when they give the rate offer that my loan will approve for 5000 only.. they literately scammed everyone.. unnecessarily I got a mark on my credit history..

6th November 2018

The Most unhelpful bank

I have banked with Barclays for over 10 years and anytime I have needed help with any matter they have never helped not even tried to help resolve any issues I have had I would never recommend them to anyone The only reason I still bank with them is...

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I have banked with Barclays for over 10 years and anytime I have needed help with any matter they have never helped not even tried to help resolve any issues I have had I would never recommend them to anyone The only reason I still bank with them is because it is the closest bank to we’re I live and if need to deposit money into the account it’s only a five minute drive to the most unhelpful bank I have ever came across

21st October 2018

Can I get a minius rating? Service has been abysmal from the start!

Barclays has offered constantly poor service since opening my business account in...

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Barclays has offered constantly poor service since opening my business account in July.
Issue 1) I was initially told my account would be open within 10 days, on the 17th day I had to spend over 3 hours calling different Barclay's departments to try and find my account details for a payment that was due.
Issue 2) Each time I call “business banking” the service is extremely poor, and they have no knowledge of the business products on offer. I have spent weeks trying to set up my data services each time I call the banking advisor has no knowledge of this service and places me on hold for 15+ minutes. I need this service and it seems you are incapable of setting this up, hence deciding to move banks.
Issue 3) I thought as a business I would be provided with a business account manager, no one has been offered.
Issue 4) In my local Merthyr Tydfil Branch where you have replaced the tellers with Ipads, all the customers now queue at the business banking desk, meaning each time I go in there is a substantial queue of non-business customers at the desk.

5th October 2018

Barclays literally scammed me!

Applied for a car loan (10k in 5 years) 7 months ago after being their client (4 years) and having a "very good" credit score, even though never had loans in my life before, so I was expecting an high APR. Loan that ended up being a personal loan so...

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Applied for a car loan (10k in 5 years) 7 months ago after being their client (4 years) and having a "very good" credit score, even though never had loans in my life before, so I was expecting an high APR. Loan that ended up being a personal loan so unsecured loan with higher APR then.
At the moment I have applied they promised me that they would have reviewed my APR rate within a few months once my credit score would have got better.
Anyway I was pre-selected for a 25k personal loan at 19% APR,
so I thought to apply for 10k with the same 19% which after the credit check ended up being up to 26.5% !!!!!!
I could not refuse as I had already booked my car so needed to accept it anyway but with the hope to tweak it in a few months later.

Now after 7 months, I have more money in my bank account, my salary went way up by 5k per year and my credit score with Experian is Excellent only 8 points less than the maximum 999.
I went to the barclays branch to discuss my existing loan and they said that I don't have any chances to tweak my existing loan, and if I wanted a better rate I should have applied for a new loan with them and pay off the existing one, but anyway this wasn't convenient for me as the proposed APR was still way too high...

I decided to pay back the 14£ Experian membership then, to check any other loans alternatives, and found out that I was pre-approved at 100% with Lendable for 14% APR which was already quite good compare to the Barclays one, and had 95% chances to get 3.3% with Admiral finance.

I went straight away to try it and done a soft credit check with Admiral which confirmed the 3.3% loan for 9k spreaded in 3 years to pay off my existing one.
I have applied for a hard credit check which confirmed the loan.

3.3% against 26% that's INSANE!!!
that's the way how Barclays treats its customers!
If it wasn't to keep the account open for my credit history I would have already shut off my Barclays account! You must seriously have something wrong in your customer service and treatments.
I wish you all the worst!

25th September 2018

Misleading offers - would not reccommend

like many others, I received an in mail promo which I went online to check my actual rate. I entered the amount I needed, checked the rate, all came back good, so I proceeded with the offer. Keep in mind, just checking the rate did not hurt my credit...

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like many others, I received an in mail promo which I went online to check my actual rate. I entered the amount I needed, checked the rate, all came back good, so I proceeded with the offer. Keep in mind, just checking the rate did not hurt my credit score, but proceeding once I thought I was going forward with what I asked for did. Once I get into the account information, they send me "their offer" for almost HALF of what I needed! Keep in mind as well, I have an excellent credit score. I just wanted to consolidate some debt and make a major home reno. I called them to see what the deal was, and they took me through this entire process of basically giving them my life story, only for them to offer me a new offer of just a few thousand more. Still not what I needed. Very misleading, sketchy, and now I have a hard pull on my credit report and a waste of my time.

7th August 2018

Terrible experience

Please don’t waste your time applying. I received a pre-approval letter for $35,000 for a personal loan. My credit has been excellent for the last 3 year and I have been on my job for 13 years. I wanted a personal loan to consolidate my bills and r...

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Please don’t waste your time applying. I received a pre-approval letter for $35,000 for a personal loan. My credit has been excellent for the last 3 year and I have been on my job for 13 years. I wanted a personal loan to consolidate my bills and requested 30,000. They called and ask me a lot of my personal business what I will use the money for and what I spend on credit cards ex. food, gas, and clothes I told him no. He said you have a total of $18,000. In debt and we can give you $5000. I told them no thanks but now I have a hard inquiry on my excellent credit that has to stay there for 2 years. I believe they are information seekers. Sign, Very disgusted and disappointed

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