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Barclays Complaints

Our Public Complaints pages help consumers like you leave complaints which in turns, helps improve financial services. It's very frustrating when something goes wrong with your bank - be it a current account or credit card, PPI claim, or savings &...

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Our Public Complaints pages help consumers like you leave complaints which in turns, helps improve financial services. It's very frustrating when something goes wrong with your bank - be it a current account or credit card, PPI claim, or savings & investments. It can be costly, too, dealing with your bank, making calls to Barclays, and following up regarding an insurance claim. Sometimes, the best option is to make a complaint, and that's where we come in. We're improving the way that companies deal with complaints from customers.

Read and write public complaints

Smart Money People was launched in 2014, and is dedicated to helping consumers get the inside track into the financial services industry. That’s why we’re now offering public complaints. With the help of your complaints we can help make the financial industry work better for everybody. Here’s how:

Voice your complaint in a public forum
Help others and drive real change
Have your complaint sent to Barclays

We believe that your complaints can help other consumers get the inside track on what being a customer with Barclays is really like. That’s why, by sharing your public complaint with us, you can start to help other consumers make better decisions today. You'll be helping us to drive real change by increasing trust and transparency in the financial services industry.

How do I make a Barclays complaint?

We’ve got the simplest (and quickest) way to leave a public complaint. Once you’ve submitted your complaint, we’ll pass it to the complaints department at Barclays. Your complaint will also be displayed publicly on Smart Money People, the UK's review and insight site for financial services, which will help others who might be having similar issues to yourself.

Barclays currently has a score of 4.68 / 5 on Smart Money People.

Disagree with this rating? Your complaint will help to influence this rating, so let your voice be heard and share your experiences with everyone. It’s quick and easy to leave your Barclays complaint below, and we’ll never pass on your details to anyone other than Barclays.

Leave your complaint

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View more Barclays complaints

See what other people like you have said about Barclays.

17th January 2019

Prejudice against customers with disability

This has to be the worst back around, they are the most prejudice company against customers with mental health problems. No matter what happens, how it affects the customer the complaint is not upheld even at executive complaints level you are fobbed...

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This has to be the worst back around, they are the most prejudice company against customers with mental health problems. No matter what happens, how it affects the customer the complaint is not upheld even at executive complaints level you are fobbed off. If you have any type of disability do not use this bank if you want care and understanding.

15th January 2019

Dreadful experience

I am a Premier Customer. Recently decided (to my dissapointment) to open a new business account with Barclays. Zero communications, worst branch service ever received (unable to make a transfer of my own from my own account in branch in person after...

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I am a Premier Customer. Recently decided (to my dissapointment) to open a new business account with Barclays. Zero communications, worst branch service ever received (unable to make a transfer of my own from my own account in branch in person after over 1.5 hours spent in branch; no reason given; still unresolved after 2 months!!!). If you want to do business, do it with anyone, but Barclays... :(

10th January 2019

Barclays Mobile App Not Fit For Purpose

Now that our local branch has closed we have no way to pay in cheques. The mobile app will only allow 4 cheques per week, no cheques over £500, and the worst part is the long and tedious process of scanning the cheque, which rarely works first time, ...

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Now that our local branch has closed we have no way to pay in cheques. The mobile app will only allow 4 cheques per week, no cheques over £500, and the worst part is the long and tedious process of scanning the cheque, which rarely works first time, can sometimes take three or four attempts, has a whole range of interesting new error codes and excuses, is often completely missing from the app altogether, and to top it all we are still charged £1.50 to pay them in. It is even more frustrating than trying to stay logged into their internet banking on the computer for more than 60 seconds.

27th December 2018

Big, complacent & unsatisfactory

The focus of this rant is Barclays online banking. It's optimised for the benefit of the bank, not for that of the users. Its unreliability suggests that 'upgrades' are released without exposure of the 'enhancements' to real users (as opposed to...

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The focus of this rant is Barclays online banking. It's optimised for the benefit of the bank, not for that of the users. Its unreliability suggests that 'upgrades' are released without exposure of the 'enhancements' to real users (as opposed to business analysts who think they understand how users work) and without adequate testing. Worse, Barclays is demonstrably uninterested in customer feedback. They should get an award for originality in making them themselves uncontactable. Why do I stay with Barclays? Simple - better the devil you know than the one you don't.

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