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Barclays Complaints

Our Public Complaints pages help consumers like you leave complaints which in turns, helps improve financial services. It's very frustrating when something goes wrong with your bank - be it a current account or credit card, PPI claim, or savings &...

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Our Public Complaints pages help consumers like you leave complaints which in turns, helps improve financial services. It's very frustrating when something goes wrong with your bank - be it a current account or credit card, PPI claim, or savings & investments. It can be costly, too, dealing with your bank, making calls to Barclays, and following up regarding an insurance claim. Sometimes, the best option is to make a complaint, and that's where we come in. We're improving the way that companies deal with complaints from customers.

Read and write public complaints

Smart Money People was launched in 2014, and is dedicated to helping consumers get the inside track into the financial services industry. That’s why we’re now offering public complaints. With the help of your complaints we can help make the financial industry work better for everybody. Here’s how:

Voice your complaint in a public forum
Help others and drive real change
Have your complaint sent to Barclays

We believe that your complaints can help other consumers get the inside track on what being a customer with Barclays is really like. That’s why, by sharing your public complaint with us, you can start to help other consumers make better decisions today. You'll be helping us to drive real change by increasing trust and transparency in the financial services industry.

How do I make a Barclays complaint?

We’ve got the simplest (and quickest) way to leave a public complaint. Once you’ve submitted your complaint, we’ll pass it to the complaints department at Barclays. Your complaint will also be displayed publicly on Smart Money People, the UK's review and insight site for financial services, which will help others who might be having similar issues to yourself.

Barclays currently has a score of 4.01 / 5 on Smart Money People.

Disagree with this rating? Your complaint will help to influence this rating, so let your voice be heard and share your experiences with everyone. It’s quick and easy to leave your Barclays complaint below, and we’ll never pass on your details to anyone other than Barclays.

Leave your complaint

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See what other people like you have said about Barclays.

25th August 2017

Terrible customer service

I'm based in Ireland and the solution barclays had when they Accidentally closed our online banking was every time i needed to use our account to get on a plane and do it in person. Customer service was absolutely useless. For two months we've been...

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I'm based in Ireland and the solution barclays had when they Accidentally closed our online banking was every time i needed to use our account to get on a plane and do it in person. Customer service was absolutely useless. For two months we've been without access and have basically told tough luck, we dont have a department that is designed to fix your specific problem - even though they admitted it was their fault.

29th June 2017

Poor customer service

Poor online fraud protection, and it took me an afternoon off work to be able to be able to report. 3 months to get the money back AND 2 years later they still won't turn my online banking on. Have asked multiple times in store to be repeatedly told...

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Poor online fraud protection, and it took me an afternoon off work to be able to be able to report. 3 months to get the money back AND 2 years later they still won't turn my online banking on. Have asked multiple times in store to be repeatedly told you can't do that here with no suggestion of what to do to fix the situation.

7th June 2017

Loan

I applied for and got a loan from Barclays and they added interest payments that were wrong.. I continued paying the overpayment for years until I realised it was wrong I eventually got a settlement from them but only after I threatened to go to the...

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I applied for and got a loan from Barclays and they added interest payments that were wrong.. I continued paying the overpayment for years until I realised it was wrong I eventually got a settlement from them but only after I threatened to go to the ombudsman!

View all 571 reviews