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Barclays Complaints

Our Public Complaints pages help consumers like you leave complaints which in turns, helps improve financial services. It's very frustrating when something goes wrong with your bank - be it a current account or credit card, PPI claim, or savings &...

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Our Public Complaints pages help consumers like you leave complaints which in turns, helps improve financial services. It's very frustrating when something goes wrong with your bank - be it a current account or credit card, PPI claim, or savings & investments. It can be costly, too, dealing with your bank, making calls to Barclays, and following up regarding an insurance claim. Sometimes, the best option is to make a complaint, and that's where we come in. We're improving the way that companies deal with complaints from customers.

Read and write public complaints

Smart Money People was launched in 2014, and is dedicated to helping consumers get the inside track into the financial services industry. That’s why we’re now offering public complaints. With the help of your complaints we can help make the financial industry work better for everybody. Here’s how:

Voice your complaint in a public forum
Help others and drive real change
Have your complaint sent to Barclays

We believe that your complaints can help other consumers get the inside track on what being a customer with Barclays is really like. That’s why, by sharing your public complaint with us, you can start to help other consumers make better decisions today. You'll be helping us to drive real change by increasing trust and transparency in the financial services industry.

How do I make a Barclays complaint?

We’ve got the simplest (and quickest) way to leave a public complaint. Once you’ve submitted your complaint, we’ll pass it to the complaints department at Barclays. Your complaint will also be displayed publicly on Smart Money People, the UK's review and insight site for financial services, which will help others who might be having similar issues to yourself.

Barclays currently has a score of 4.02 / 5 on Smart Money People.

Disagree with this rating? Your complaint will help to influence this rating, so let your voice be heard and share your experiences with everyone. It’s quick and easy to leave your Barclays complaint below, and we’ll never pass on your details to anyone other than Barclays.

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View more Barclays complaints

See what other people like you have said about Barclays.

19th January 2018

Over use of Call Centre Staff in India

Big improvement in mobile and Internet app, which are very good. My main irritation is over use of support staff based in India, often with poor language skills and lack of training. Charges can be high too. Not a bank that I have confidence in and I...

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Big improvement in mobile and Internet app, which are very good. My main irritation is over use of support staff based in India, often with poor language skills and lack of training. Charges can be high too. Not a bank that I have confidence in and I always feel that the customer is very much at the bottom of the list.

7th January 2018

Crap

There are the worst bank every there staff are under trained. There don’t help small business. There Management is terrible . There Manager’s have no contact with the real world ie the customer. I have made complaints after complaints and it ach...

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There are the worst bank every there staff are under trained. There don’t help small business. There Management is terrible . There Manager’s have no contact with the real world ie the customer. I have made complaints after complaints and it achieved nothing. There no one to one with business managers who never comes out to see you even you don’t who there are

5th January 2018

Disgraceful Rates and Experience

I have been banking with them for 6 years and turned up asking for a Personal Loan with an Experian Credit Score close to maximum and an impeccable loan history; the best they could offer was about 22%, whilst the competition issued a higher size loan...

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I have been banking with them for 6 years and turned up asking for a Personal Loan with an Experian Credit Score close to maximum and an impeccable loan history; the best they could offer was about 22%, whilst the competition issued a higher size loan for 3%.

20th November 2017

Buy to Let Mortgage

The process took 4 months instead of the 4 weeks we were quoted culminating in the bank declining to lend on the property as it was deemed "unsuitable", but they were not prepared to offer any further details as to what that meant as its "not the...

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The process took 4 months instead of the 4 weeks we were quoted culminating in the bank declining to lend on the property as it was deemed "unsuitable", but they were not prepared to offer any further details as to what that meant as its "not the bank's policy" to do so.

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