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Barclays Complaints

Our Public Complaints pages help consumers like you leave complaints which in turns, helps improve financial services. It's very frustrating when something goes wrong with your bank - be it a current account or credit card, PPI claim, or savings &...

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Our Public Complaints pages help consumers like you leave complaints which in turns, helps improve financial services. It's very frustrating when something goes wrong with your bank - be it a current account or credit card, PPI claim, or savings & investments. It can be costly, too, dealing with your bank, making calls to Barclays, and following up regarding an insurance claim. Sometimes, the best option is to make a complaint, and that's where we come in. We're improving the way that companies deal with complaints from customers.

Read and write public complaints

Smart Money People was launched in 2014, and is dedicated to helping consumers get the inside track into the financial services industry. That’s why we’re now offering public complaints. With the help of your complaints we can help make the financial industry work better for everybody. Here’s how:

Voice your complaint in a public forum
Help others and drive real change
Have your complaint sent to Barclays

We believe that your complaints can help other consumers get the inside track on what being a customer with Barclays is really like. That’s why, by sharing your public complaint with us, you can start to help other consumers make better decisions today. You'll be helping us to drive real change by increasing trust and transparency in the financial services industry.

How do I make a Barclays complaint?

We’ve got the simplest (and quickest) way to leave a public complaint. Once you’ve submitted your complaint, we’ll pass it to the complaints department at Barclays. Your complaint will also be displayed publicly on Smart Money People, the UK's review and insight site for financial services, which will help others who might be having similar issues to yourself.

Barclays currently has a score of 4.67 / 5 on Smart Money People.

Disagree with this rating? Your complaint will help to influence this rating, so let your voice be heard and share your experiences with everyone. It’s quick and easy to leave your Barclays complaint below, and we’ll never pass on your details to anyone other than Barclays.

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See what other people like you have said about Barclays.

6th June 2019

Complete waste of time and money, will promise the world and then withdraw last minute

Do take note of the poor reviews, I can assure people that they are well founded. We were approved after formal application and valuation was complete. Then the underwriters changed their mind. Have lost my dream house due to their incompetence.

15th May 2019

Shocking company

This company is a joke! I purchased a vehicle using their automated settlement figure on my old vehicle but when it come to actually purchasing the finance etc 2 days later they sent an incorrect settlement figure to the one we got off the automated...

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This company is a joke! I purchased a vehicle using their automated settlement figure on my old vehicle but when it come to actually purchasing the finance etc 2 days later they sent an incorrect settlement figure to the one we got off the automated line. They stated as the payment we made at the beginning of the month did register with the automated system but not with them to send out the confirmation amount even though they could see my payment!!. They stated I needed to pay the extra 200.00 and then they will refund me. Ridiculous I know but I put this on my car finance reluctantly (so I'm also paying APR) and placed a complaint as I they basically asked me to pay them deouble for me to then be refunded

14th May 2019

What a joke! How in the hell are they still in business???

Business banking? With Barclays? Better shoot yourself in your foot then deal with this rubbish bank! Customer service - non-existent! The manager I had the appointment with looked and smelled like a bum! Unshaven and dirty! No interest in the...

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Business banking? With Barclays? Better shoot yourself in your foot then deal with this rubbish bank! Customer service - non-existent! The manager I had the appointment with looked and smelled like a bum! Unshaven and dirty! No interest in the customer whatsoever. Simple reply to any query takes over ten days sometimes. You think they will give you a call if the issue you raised got resolved? Forget it. If you wont chase it thy wont give a shit. Rubbish bank Lewisham branch is the worst in the country as well. Do not go there for nothing. I'm moving all my accounts from barclays. Bunch of parasites.

28th April 2019

NEVER get a barclays mortgage

I transferred my mortgage to Barclays, that part was easy, every other step has been horrifically painful. Logging into the account is painful, speaking to someone (with their six security questions) has been painful. Paying my mortgage off so I...

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I transferred my mortgage to Barclays, that part was easy, every other step has been horrifically painful. Logging into the account is painful, speaking to someone (with their six security questions) has been painful. Paying my mortgage off so I dont have to speak to them again has been painful. Im a normal person with a normal mortgage, nothing special, I would actively recommend against taking a mortgage out with Barclays/Woolwich.

1st April 2019

Worst on line systems I've ever encountered

We decided to move to Barclays because our local Lloyds branch had closed, but having applied in September 2018, it was months before our account was open - and it's been problems all the way! We have been in business since 2012 and have a first...

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We decided to move to Barclays because our local Lloyds branch had closed, but having applied in September 2018, it was months before our account was open - and it's been problems all the way! We have been in business since 2012 and have a first class credit history, with no defaults and all loans now repaid over 12 months ago. We had a working overdraft of £3,000 with Lloyds, used on only two or three occasions for a very small amount and for just a few days, but Barclays refused to provide any overdraft facility at all and issued us with a Barclaycard instead - and the online system for that is even worse than the on line system for our current account!
Barclays don't understand the fundamental requirements of bank account administration. For example, their on line statements don't even show the type of transaction - so when I am trying to reconcile our account I have no idea whether the ''money out'' has been paid by card, DD, standing order, BACS or on line payment! Also I can reconcile to a balance at the end of the week, but when I try to reconcile at the end of the following week, I often find that Barclays have retrospectively juggled the previous week's transactions and the balance which I previously reconciled to has disappeared completely! ASK ANY ACCOUNT AND THEY WILL CONFIRM THAT BARCLAYS ARE FLOUTING THE MOST FUNDAMENTAL ACCOUNTING RULES - and they are making a simple job of reconciliation into an impossible nightmare.
To cap it all, Barclays have already closed the local branch on Thursdays and rumour has it that, like Lloyds, Barclays will soon be closing their local branch. What a costly and frustrating waste of time this has been for our small business.
I totally agree with the other comments on here about useless customer service, ''help line'' representatives whose responses are incomprehensible, let alone useless and feedback which is totally ignored.

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