Barclays Complaints

Our Public Complaints pages help consumers like you leave complaints which in turns, helps improve financial services. It's very frustrating when something goes wrong with your bank - be it a current account or credit card, PPI claim, or savings &...

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Our Public Complaints pages help consumers like you leave complaints which in turns, helps improve financial services. It's very frustrating when something goes wrong with your bank - be it a current account or credit card, PPI claim, or savings & investments. It can be costly, too, dealing with your bank, making calls to Barclays, and following up regarding an insurance claim. Sometimes, the best option is to make a complaint, and that's where we come in. We're improving the way that companies deal with complaints from customers.

Read and write public complaints

Smart Money People was launched in 2014, and is dedicated to helping consumers get the inside track into the financial services industry. That’s why we’re now offering public complaints. With the help of your complaints we can help make the financial industry work better for everybody. Here’s how:

Voice your complaint in a public forum
Help others and drive real change
Have your complaint sent to Barclays

We believe that your complaints can help other consumers get the inside track on what being a customer with Barclays is really like. That’s why, by sharing your public complaint with us, you can start to help other consumers make better decisions today. You'll be helping us to drive real change by increasing trust and transparency in the financial services industry.

How do I make a Barclays complaint?

We’ve got the simplest (and quickest) way to leave a public complaint. Once you’ve submitted your complaint, we’ll pass it to the complaints department at Barclays. Your complaint will also be displayed publicly on Smart Money People, the UK's review and insight site for financial services, which will help others who might be having similar issues to yourself.

Barclays currently has a score of 4.62 / 5 on Smart Money People.

Disagree with this rating? Your complaint will help to influence this rating, so let your voice be heard and share your experiences with everyone. It’s quick and easy to leave your Barclays complaint below, and we’ll never pass on your details to anyone other than Barclays.

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View more Barclays complaints

See what other people like you have said about Barclays.

Horrible, absolutely horrible.

I've Been a client of theirs for 11 years now and I'm not even eligible for a small car loan or a credit... Read more

I've Been a client of theirs for 11 years now and I'm not even eligible for a small car loan or a credit card.

3 years ago I applied for a credit card as I was receiving weekly posts/emails about applying for one, when I did, my application was denied for a very vague reason. Fast forward 3 years, my credit score was suddenly slashed by 90 points because of an account that was closed, care to guess who the account was with? Yup, Barclays. They had opened up an account for me without my knowledge and closed it due to inactivity as I didn't even know I had it which resulted in my score being slashed 90 points, and they didn't even acknowledge the mistake. Stay away from them.

Reviewed on 23rd April 2021
Saleem's avatar
Saleem

thieves

refused to pay even though we had police report and documents . wanted to know where i got my funds from . when i send over the docs , i was still refused. they love taking money but hate to give back .. please don't go with them , thieves

Reviewed on 20th April 2021
ash's avatar
ash

Waste of time bank

4years banking with Barclays doing 2 jobs with very credit score ,but never was allowed for overdraft or a small loan when I tried to check if Iam eligible !!I tried to find out the reasons many times ,they never could answer me why!!the best answer... Read more

4years banking with Barclays doing 2 jobs with very credit score ,but never was allowed for overdraft or a small loan when I tried to check if Iam eligible !!I tried to find out the reasons many times ,they never could answer me why!!the best answer was :although credit Experian is one of the main credit rating agency but I still to make sure with the other credit agencies!!!I knowing my financial situation very well but They left me shocked !!with no answer!!going back to bank with NatWest much better,please don’t waste years trying to introduce your self to this bank!!

Reviewed on 14th April 2021
Omar's avatar
Omar

dishonest

extremely poor customer service dishonest staff

Reviewed on 11th April 2021
p_rollason@yahoo.co.uk's avatar
p_rollason@yahoo.co.uk

Terrible business and technical support

The business banking managers have been not much help over the years (we banked with Barclays as a business for 12 years now). The latest is that they push you to talk via app chat, which is an absolutely dreadful experience - speaking with people in... Read more

The business banking managers have been not much help over the years (we banked with Barclays as a business for 12 years now). The latest is that they push you to talk via app chat, which is an absolutely dreadful experience - speaking with people in India, after explaining the matter in details, I get asked questions that I already answered, responses not useful - scripted, no intelligence being applied - clear lack of training, halfway through conversation the person left, another one joined. After 50 minutes - got nowhere. Call centre experience slightly better - a lady in the UK was trying to be helpful, but again, just going through scripted motions (again 52 minutes later got nowhere). In the end, it turned out to be Barclays system issues, that my partner (who is software engineer) pointed out to them (not sure if they will fix it in their end). But as a busy business person, I had to spend 2 hours getting nowhere (getting frustrated), and if it was not for my partner pointing the issue, who knows how much longer it would have taken.

On the side of business support, the business managers are personable, but again I never got any value out of them. From not highlighting services that might be useful to us, to not being much help on any credit applications (we get our credit from Funding Circle - they have great customer service, better processes and better rates).

Maybe once the business reaches a certain size, the service level increases at Barclays, but as a micro 10-20 employee company owner, I am not impressed. We need to find a better bank, just need to get around to moving - but I think this latest "chat" experience is the last straw.

Reviewed on 28th March 2021
Laura P's avatar
Laura P

Utterly dreadful

As a new treasurer of a sports association I have had three unsuccessful phone calls (when I have eventually got through) just to be added to the account mandate. The mandate team have consistently given the wrong advice including attending a branch.... Read more

As a new treasurer of a sports association I have had three unsuccessful phone calls (when I have eventually got through) just to be added to the account mandate. The mandate team have consistently given the wrong advice including attending a branch. The branch advised me they had not been doing business banking for 2 years.

There are currently people who have access to the club accounts who are not even in the club and potentially could just empty the accounts without us being able to do anything about it.

Currently 40 minutes into my next phone call and still not sorted.

I can see one of my early jobs as treasurer will be move to a different bank!

Reviewed on 4th March 2021
Louise Pegg's avatar
Louise Pegg
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