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Capital One Complaints

At Smart Money People, we use the power of your reviews to help change financial services for the better. We understand it can be extremely frustrating, and often costly when things go wrong - especially with your credit card - whether that's payment...

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At Smart Money People, we use the power of your reviews to help change financial services for the better. We understand it can be extremely frustrating, and often costly when things go wrong - especially with your credit card - whether that's payment problems, a block on your card, ar difficulty paying your bill. If things don't go quite to plan with Capital One, sometimes you have to escalate your dissatisfaction and leave a complaint. That's why we want to improve the way that companies deal with complaints from customers.

Read and write public complaints

Smart Money People was launched in 2014, and is dedicated to helping consumers get the inside track into the financial services industry. That’s why we’re now offering public complaints. With the help of your complaints we can help make the financial industry work better for everybody. Here’s how:

Voice your complaint in a public forum
Help others and drive real change
Have your complaint sent to Capital One

We believe that your complaints can help other consumers get the inside track on what being a customer with Capital One is really like. That’s why, by sharing your public complaint with us, you can start to help other consumers make better decisions today. You'll be helping us to drive real change by increasing trust and transparency in the financial services industry.

How do I make a Capital One complaint?

We’ve got the simplest (and quickest) way to leave a public complaint. Once you’ve submitted your complaint, we’ll pass it to the complaints department at Capital One. Your complaint will also be displayed publicly on Smart Money People, the UK's review and insight site for financial services, which will help others who might be having similar issues to yourself.

Capital One currently has a score of 4.06 / 5 on Smart Money People.

Disagree with this rating? Your complaint will help to influence this rating, so let your voice be heard and share your experiences with everyone. It’s quick and easy to leave your Capital One complaint below, and we’ll never pass on your details to anyone other than Capital One.

Leave your complaint

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See what other people like you have said about Capital One.

14th April 2018

This card will keep you credit rating low

Capital One market their cards as credit builders however they keep your credit score low by NOT increasing your credit limit past £1000 which flags a lack of trust to other lenders... all is nit as it seems with this company so beware before you ...

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Capital One market their cards as credit builders however they keep your credit score low by NOT increasing your credit limit past £1000 which flags a lack of trust to other lenders... all is nit as it seems with this company so beware before you apply very high interest rates and low credit limits. Poor customer service is just the tip of the iceberg

A groovy 's avatarA groovy Level 1
(0)
27th May 2017

Unreliable

Well at first they accepted me with poor credit but later I saw the charges just rising and rising. Although I kept up to date with my payments they decided to later cancel my card and blocked me from using it...

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Well at first they accepted me with poor credit but later I saw the charges just rising and rising. Although I kept up to date with my payments they decided to later cancel my card and blocked me from using it altogether.

Called customer service they did not have a clue about whst I was saying, finally after many called I made to get a english speaking fluently adviser, they told me to write in a letter explaining this. So I have done this an it's been 9 months and I still have not heard back.

So what I'm left with is a poorer credit report. They are unreliable and fake.

Misbah bibi's avatarMisbah bibiLevel 1
(0)
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