citi complaints received by the Financial Ombudsman Service over the last 18 months:
Jan-Jun 2016: 910 (71% in favour of the customer)
Jul-Dec 2015: 2,486 (73% in favour of the customer)
Jan-Jun 2015: 2,488 (62% in favour of the customer)
Across all financial providers, the average % of complaints submitted to the Ombudsman which were resolved in favour of the customer in Jan-Jun 2016 was 48%.
Read and write public complaints
Smart Money People was launched in 2014, and is dedicated to helping consumers get the inside track into the financial services industry. That’s why we’re now offering public complaints. With the help of your complaints we can help make the financial industry work better for everybody. Here’s how:



We believe that your complaints can help other consumers get the inside track on what being a customer with citi is really like. That’s why, by sharing your public complaint with us, you can start to help other consumers make better decisions today. You'll be helping us to drive real change by increasing trust and transparency in the financial services industry.
How do I make a citi complaint?
We’ve got the simplest (and quickest) way to leave a public complaint. Once you’ve submitted your complaint, we’ll pass it to the complaints department at citi. Your complaint will also be displayed publicly on Smart Money People, the UK's review and insight site for financial services, which will help others who might be having similar issues to yourself.
citi currently has a score of 5 / 5 on Smart Money People.
Disagree with this rating? Your complaint will help to influence this rating, so let your voice be heard and share your experiences with everyone. It’s quick and easy to leave your citi complaint below, and we’ll never pass on your details to anyone other than citi.
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