citi Complaints

Having trouble with your Citibank...

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Having trouble with your Citibank account? It's frustrating sometimes when your bank just doesn't understand your issues, especially around wealth management. Sometimes the only way to be heard is to leave a formal complaint about Natwest. We've launched public complaints to try and improve the way that banks deal with customer complaints.

Read and write public complaints

Smart Money People was launched in 2014, and is dedicated to helping consumers get the inside track into the financial services industry. That’s why we’re now offering public complaints. With the help of your complaints we can help make the financial industry work better for everybody. Here’s how:

Voice your complaint in a public forum

Help others and drive real change

Have your complaint sent to citi

We believe that your complaints can help other consumers get the inside track on what being a customer with citi is really like. That’s why, by sharing your public complaint with us, you can start to help other consumers make better decisions today. You'll be helping us to drive real change by increasing trust and transparency in the financial services industry.

How do I make a citi complaint?

We’ve got the simplest (and quickest) way to leave a public complaint. Once you’ve submitted your complaint, we’ll pass it to the complaints department at citi. Your complaint will also be displayed publicly on Smart Money People, the UK's review and insight site for financial services, which will help others who might be having similar issues to yourself.

citi currently has a score of 5 / 5 on Smart Money People.

Disagree with this rating? Your complaint will help to influence this rating, so let your voice be heard and share your experiences with everyone. It’s quick and easy to leave your citi complaint below, and we’ll never pass on your details to anyone other than citi.

Leave your complaint

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See what other people like you have said about citi.

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citi Complaints Data

citi complaints received by the Financial Ombudsman Service over the last 18 months:

Jan-Jun 2016: 910 (71% in favour of the customer)
Jul-Dec 2015: 2,486 (73% in favour of the customer)
Jan-Jun 2015: 2,488 (62% in favour of the customer)

Across all financial providers, the average % of complaints submitted to the Ombudsman which were resolved in favour of the customer in Jan-Jun 2016 was 48%.