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Clydesdale Bank Complaints

At Smart Money People, we use the power of reviews from consumers like you to help improve financial services. It can be extremely frustrating, and often expensive when things go wrong as a Clydesdale Bank customer - whether it's your bank account, a...

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At Smart Money People, we use the power of reviews from consumers like you to help improve financial services. It can be extremely frustrating, and often expensive when things go wrong as a Clydesdale Bank customer - whether it's your bank account, a PPI (payment protection insurance) claim or a credit card. If things aren't quite going to plan, sometimes you have to escalate your dissatisfaction with a company in the form of a complaint. That's why we want to improve the way that companies deal with complaints from customers.

Read and write public complaints

Smart Money People was launched in 2014, and is dedicated to helping consumers get the inside track into the financial services industry. That’s why we’re now offering public complaints. With the help of your complaints we can help make the financial industry work better for everybody. Here’s how:

Voice your complaint in a public forum
Help others and drive real change
Have your complaint sent to Clydesdale Bank

We believe that your complaints can help other consumers get the inside track on what being a customer with Clydesdale Bank is really like. That’s why, by sharing your public complaint with us, you can start to help other consumers make better decisions today. You'll be helping us to drive real change by increasing trust and transparency in the financial services industry.

How do I make a Clydesdale Bank complaint?

We’ve got the simplest (and quickest) way to leave a public complaint. Once you’ve submitted your complaint, we’ll pass it to the complaints department at Clydesdale Bank. Your complaint will also be displayed publicly on Smart Money People, the UK's review and insight site for financial services, which will help others who might be having similar issues to yourself.

Clydesdale Bank currently has a score of 3.63 / 5 on Smart Money People.

Disagree with this rating? Your complaint will help to influence this rating, so let your voice be heard and share your experiences with everyone. It’s quick and easy to leave your Clydesdale Bank complaint below, and we’ll never pass on your details to anyone other than Clydesdale Bank.

Leave your complaint

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View more Clydesdale Bank complaints

See what other people like you have said about Clydesdale Bank.

11th March 2020

Very bad bank

I wish I never joined this bank I wish I read the reviews but I joined virgin money bank which I now find out is Clydesdale bank big big big mistake....

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I wish I never joined this bank I wish I read the reviews but I joined virgin money bank which I now find out is Clydesdale bank big big big mistake.

My story is I have stage 4 terminal cancer bone lung blood very rare and very aggressive sarcoma I opened this account 3 weeks ago to have my benefits paid into it yesterday I found out that my account has been put on hold and have stopped me from gaining access to my money with no reason what so ever and I have been told by all government agency that they cannot hold benefits monies paid to me it is illegal and they are breaking the law but hey do they listen no they have caused me stress and it’s killing me so they are some evil people working there rude VERY VERY RUDE and they do not care I have reported them to ombudsman who are now looking into this and solicitors for breaking the law I hope and pray they lose there banking licenses and never operate again so MY FELLOW BANKERS PLEASE DO NOT BANK WITH THIS BANK

11th March 2020

Wish I never joined this bank

I wish I never joined this bank I wish I read the reviews but I joined virgin money bank which I now find out is Clydesdale bank big big big mistake....

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I wish I never joined this bank I wish I read the reviews but I joined virgin money bank which I now find out is Clydesdale bank big big big mistake.

My story is I have stage 4 terminal cancer bone lung blood very rare and very aggressive sarcoma I opened this account 3 weeks ago to have my benefits paid into it yesterday I found out that my account has been put on hold and have stopped me from gaining access to my money with no reason what so ever and I have been told by all government agency that they cannot hold benefits monies paid to me it is illegal and they are breaking the law but hey do they listen no they have caused me stress and it’s killing me so they are some evil people working there rude VERY VERY RUDE and they do not care I have reported them to ombudsman who are now looking into this and solicitors for breaking the law I hope and pray they lose there banking licenses and never operate again so MY FELLOW BANKERS PLEASE DO NOT BANK WITH THIS BANK

6th March 2020

FOR YOUR SANITY - AVOID!

After 2 years of banking with them for my LTD company I gave up. The log in and platforms are overly fussy and confusing, so many steps, so many passwords and so MUCH FAFF! You can't export your statements into excel, they don't integrate with any...

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After 2 years of banking with them for my LTD company I gave up. The log in and platforms are overly fussy and confusing, so many steps, so many passwords and so MUCH FAFF! You can't export your statements into excel, they don't integrate with any accountancy software. ITS DIFFICULT. I've just opened a new account with Starling bank as I was so lightheaded with rage having to deal with clydesdale recently. Just don't do it.

17th January 2020

This bank is absolutely appalling

This bank is absolutely appalling. I was defrauded by someone of nearly £500 - this person was using a Clydesdale bank ...

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This bank is absolutely appalling. I was defrauded by someone of nearly £500 - this person was using a Clydesdale bank account.

After contacting their customer service team, they palmed me off and didn't take the fraudulent activity seriously. Eventually i had to obtain a crime reference number and escalate to the Banking Ombudsman to have them take me seriously acknowledging my complaint under reference [#2254504].

Not only that, i provided their customer 'experience' team comprehensive details of what happened, how it happened, account numbers, names, details, times and dates - essentially doing all the investigation for them - this was in October 2019, and in January 2019 they have failed to provide any meaningful update. This is a shambles - money has been stolen by one of their customers and they have no protocol in place to handle this, and are unable to provide any details of what they have actually spent the last 3 months doing.

The ombudsman have now become involved and asked them for a final response - this is not good for Clydesdale (ref: PNX-3390434-W4Z8)

If you are using Clydesdale to bank with - i would be very very concerned as they clearly have no measurable controls around fraud, and could not care less about customer or any other service. The fact that i have had to escalate to the Banking Ombudsman tells you all you need to know about the quality of Clydesdale.

Avoid at all costs.

30th October 2019

Account-holder has Altzheimer's - impossible for spouse to withdraw much-needed money

I have been trying to help the French wife of a Scottish friend with Altzheimer's to withdraw money from her husband's account with the Clydesdale bank. We have phoned 5 times, never been able to talk to anyone at the branch concerned, sent all...

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I have been trying to help the French wife of a Scottish friend with Altzheimer's to withdraw money from her husband's account with the Clydesdale bank. We have phoned 5 times, never been able to talk to anyone at the branch concerned, sent all requested documents - certified translations of the lady's power of attorney and of her French Identity card. She is 84, lives in NE France and cannot travel to Scotland. What else can we do to get the money she requires to help pay for her husband's care and which is reightfully his and hers? We understand that there must be security controls but given that we have sent the above-mentioned documents and 3 withdrawal request forms over the past 4 months, we cannot believe that the Clydesdale bank is there to serve its customers.

View all 71 reviews