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The Co-operative Bank Complaints

At Smart Money People, we use the power of reviews from consumers like you to help improve financial services. It can be extremely frustrating, and often expensive when things go wrong as a Co-operative Bank customer - whether it's your current...

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At Smart Money People, we use the power of reviews from consumers like you to help improve financial services. It can be extremely frustrating, and often expensive when things go wrong as a Co-operative Bank customer - whether it's your current account, a PPI (payment protection insurance) claim or your mortgage or savings. If things aren't quite going to plan, sometimes you have to escalate your dissatisfaction with a company in the form of a complaint. That's why we want to improve the way that companies deal with complaints from customers.

Read and write public complaints

Smart Money People was launched in 2014, and is dedicated to helping consumers get the inside track into the financial services industry. That’s why we’re now offering public complaints. With the help of your complaints we can help make the financial industry work better for everybody. Here’s how:

Voice your complaint in a public forum
Help others and drive real change
Have your complaint sent to The Co-operative Bank

We believe that your complaints can help other consumers get the inside track on what being a customer with The Co-operative Bank is really like. That’s why, by sharing your public complaint with us, you can start to help other consumers make better decisions today. You'll be helping us to drive real change by increasing trust and transparency in the financial services industry.

How do I make a The Co-operative Bank complaint?

We’ve got the simplest (and quickest) way to leave a public complaint. Once you’ve submitted your complaint, we’ll pass it to the complaints department at The Co-operative Bank. Your complaint will also be displayed publicly on Smart Money People, the UK's review and insight site for financial services, which will help others who might be having similar issues to yourself.

The Co-operative Bank currently has a score of 4.21 / 5 on Smart Money People.

Disagree with this rating? Your complaint will help to influence this rating, so let your voice be heard and share your experiences with everyone. It’s quick and easy to leave your The Co-operative Bank complaint below, and we’ll never pass on your details to anyone other than The Co-operative Bank.

Leave your complaint

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View more The Co-operative Bank complaints

See what other people like you have said about The Co-operative Bank.

14th December 2016

Public Complaint

The Coop Bank has recently had a new online banking system. A perfect example of how to make a 'not very good system' into something dreadful. Apart from the fact that there are lots of access issues, wasting time on phone calls, queuing to be...

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The Coop Bank has recently had a new online banking system. A perfect example of how to make a 'not very good system' into something dreadful. Apart from the fact that there are lots of access issues, wasting time on phone calls, queuing to be answered etc. Now, you cannot transfer money from a deposit account into any other account. That is how it has been designed. You want to transfer funds from your deposit account - do it on the phone. Unbelievable. Correction, it's the Coop Bank, it used to work but now it's been designed out. I'm moving.

25th November 2016

The Un-Co-operative Bank - ethical?!

Two months ago, we enquired about switching to The Co-op, wanting to benefit from the £150 switch incentive. Initially we were told on the phone that, as our current banking provider wasn't signed up to the switch scheme, we wouldn't be eligible. ...

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Two months ago, we enquired about switching to The Co-op, wanting to benefit from the £150 switch incentive. Initially we were told on the phone that, as our current banking provider wasn't signed up to the switch scheme, we wouldn't be eligible. They then checked this and found that if we used their "manual switch" process that we would still be eligible, but that this process would take 4-6 weeks. Okay, so it's £150 and we wanted to switch anyway, so we waited. The switch went ahead but, several phone calls later we have still not received the incentive and, despite being told by two people we were eligible, we've now been told that we were "mis-informed".

So, having physically moved all of our banking from our old provider, doing everything we were told by the Co-op, moving our wages and direct debits etc as required, we're not eligible apparently. I'm currently on the phone, where I have been for 53 minutes, trying to sort this out and "argue" our case.

Is ethical banking really this difficult....?

30th October 2016

Never experienced anything quite like it

I think they have 2 members of staff total. Its even worse that the shop with its mouldy veg....

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I think they have 2 members of staff total. Its even worse that the shop with its mouldy veg.

Have not been able to access the site once and can't ever get through on the phone. The chat is also always 'unavailable'. Also in branch they dont have any machines and one person on counter so always a queue. May as well have given my money to a homeless man to look after, would have been more reliable.

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