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The Co-operative Bank Complaints

At Smart Money People, we use the power of reviews from consumers like you to help improve financial services. It can be extremely frustrating, and often expensive when things go wrong as a Co-operative Bank customer - whether it's your current...

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At Smart Money People, we use the power of reviews from consumers like you to help improve financial services. It can be extremely frustrating, and often expensive when things go wrong as a Co-operative Bank customer - whether it's your current account, a PPI (payment protection insurance) claim or your mortgage or savings. If things aren't quite going to plan, sometimes you have to escalate your dissatisfaction with a company in the form of a complaint. That's why we want to improve the way that companies deal with complaints from customers.

Read and write public complaints

Smart Money People was launched in 2014, and is dedicated to helping consumers get the inside track into the financial services industry. That’s why we’re now offering public complaints. With the help of your complaints we can help make the financial industry work better for everybody. Here’s how:

Voice your complaint in a public forum
Help others and drive real change
Have your complaint sent to The Co-operative Bank

We believe that your complaints can help other consumers get the inside track on what being a customer with The Co-operative Bank is really like. That’s why, by sharing your public complaint with us, you can start to help other consumers make better decisions today. You'll be helping us to drive real change by increasing trust and transparency in the financial services industry.

How do I make a The Co-operative Bank complaint?

We’ve got the simplest (and quickest) way to leave a public complaint. Once you’ve submitted your complaint, we’ll pass it to the complaints department at The Co-operative Bank. Your complaint will also be displayed publicly on Smart Money People, the UK's review and insight site for financial services, which will help others who might be having similar issues to yourself.

The Co-operative Bank currently has a score of 4.21 / 5 on Smart Money People.

Disagree with this rating? Your complaint will help to influence this rating, so let your voice be heard and share your experiences with everyone. It’s quick and easy to leave your The Co-operative Bank complaint below, and we’ll never pass on your details to anyone other than The Co-operative Bank.

Leave your complaint

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See what other people like you have said about The Co-operative Bank.

2nd June 2018

Doesn't reply to emails, Customer Services.

County Court Judgement for £175. Parking ticket from 2014, Judged by CC in 2017. Original ticket misdescribed car colour and Index number. All dealt with whilst I was out of the country for 3 ...

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County Court Judgement for £175. Parking ticket from 2014, Judged by CC in 2017. Original ticket misdescribed car colour and Index number. All dealt with whilst I was out of the country for 3 months.
I have provided evidence to Co-op. They recently cancelled my overdraft. I tried to appeal, but the person who signed the letter, Joanne Mayer, Head of Customer Contact, doesn't exist! No phone number, no email, cannot be contacted through Co-Op Customer Services. I recently wrote to the Coop board about this, 4 times! NO acknowledgement, well apart from automatic reply.
The AGM was held recently, seems they were more interested in senior management and board, remuneration and bonuses.
Very dissapointed, they are awarding huge salaries and bonuses, but cant be bothered to look at a shocking injustice. The company, MIL Collections, has gone round the cOuntry buying up old tickets for as little as £1.00, Rushing them to court, for a Judgement.
This has forced a change in the Law in May, that oblidges them to prove contact with Owner of Vehicles. They were recently fined in court following admitting to Forging Original Ticket Issuers details. Giving letters and contacts with falce names.
The Coop is assisting these, bottom feeders to claim false charges.
NO one at the Coop Bank seems interested. Oh apartfrom Salaries and Bonuses.
I thought they were the Peoples Bank, how stupid am I.

13th March 2018

Worst bank ever !!!!!

Bank does not send my card out when it is nearing expiry and when asked why they state it is to prompt me contacting them. If the need to speak with me so much why do they not call me? Not ethical and not thinking of the customer so we will see what...

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Bank does not send my card out when it is nearing expiry and when asked why they state it is to prompt me contacting them. If the need to speak with me so much why do they not call me? Not ethical and not thinking of the customer so we will see what the ombudsman has to say about this.

15th November 2017

Not as portable as they make out

They throw every obstacle in the way that they can. They really don't want you to switch product or move house. They want you to stay put, preferably on the standard variable rate for the next 23 years of your miserable existence

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