The Co-operative Bank Complaints

At Smart Money People, we use the power of reviews from consumers like you to help improve financial services. It can be extremely frustrating, and often expensive when things go wrong as a Co-operative Bank customer - whether it's your current...

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At Smart Money People, we use the power of reviews from consumers like you to help improve financial services. It can be extremely frustrating, and often expensive when things go wrong as a Co-operative Bank customer - whether it's your current account, a PPI (payment protection insurance) claim or your mortgage or savings. If things aren't quite going to plan, sometimes you have to escalate your dissatisfaction with a company in the form of a complaint. That's why we want to improve the way that companies deal with complaints from customers.

Read and write public complaints

Smart Money People was launched in 2014, and is dedicated to helping consumers get the inside track into the financial services industry. That’s why we’re now offering public complaints. With the help of your complaints we can help make the financial industry work better for everybody. Here’s how:

Voice your complaint in a public forum
Help others and drive real change
Have your complaint sent to The Co-operative Bank

We believe that your complaints can help other consumers get the inside track on what being a customer with The Co-operative Bank is really like. That’s why, by sharing your public complaint with us, you can start to help other consumers make better decisions today. You'll be helping us to drive real change by increasing trust and transparency in the financial services industry.

How do I make a The Co-operative Bank complaint?

We’ve got the simplest (and quickest) way to leave a public complaint. Once you’ve submitted your complaint, we’ll pass it to the complaints department at The Co-operative Bank. Your complaint will also be displayed publicly on Smart Money People, the UK's review and insight site for financial services, which will help others who might be having similar issues to yourself.

The Co-operative Bank currently has a score of 4.03 / 5 on Smart Money People.

Disagree with this rating? Your complaint will help to influence this rating, so let your voice be heard and share your experiences with everyone. It’s quick and easy to leave your The Co-operative Bank complaint below, and we’ll never pass on your details to anyone other than The Co-operative Bank.

Leave your complaint

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See what other people like you have said about The Co-operative Bank.

22nd September 2020

Businesses banking just got worst

Did a 8 years old design this .Great if you love colours and big font . But try it as a business tool daily Paying BASC to customers many times in one day . The top brass at Co op must be crazy .

11th September 2020

Absolutely outrageous

I have banked with the co operative bank for several years with a few minor complaints that were dealt with quickly by their exceptional customer service people. No longer, I frequently have my card declined in stores despite being several hundred...

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I have banked with the co operative bank for several years with a few minor complaints that were dealt with quickly by their exceptional customer service people. No longer, I frequently have my card declined in stores despite being several hundred pounds in credit. As a disabled customer I rely on my card totally, when this has happened at an out of town location I have had to transfer from my wheelchair to my car, locate and drive to an ATM,transfer from my car again, get back into the car, drive back to the store to pay in cash, after transferring from car to wheelchair, then get back into the car. Ten minute transaction taking over half an hour. Getting from my wheelchair into the car is a painful experience which I would rather not repeat over and over again in short spaces of time. The reason my card was repeatedly declined? Apparently the transactions have been flagged up as dubious by their seemingly totally random fraud/security algorithm. This has happened to me twice in my local sainsbury's where I shop several times a week . The other reason that was given was (possibly) the amount of transactions, which is outrageous. I am in the process of switching to another bank.

31st August 2020

Used to be a great bank for Business banking but now OMG-aweful

ive banked with co-op as a business customer for about 15 years with absolutely no complaints until they changed online banking....

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ive banked with co-op as a business customer for about 15 years with absolutely no complaints until they changed online banking.
Jeez I'm pretty intelligent but their online banking is appalling.
Every time I click on my current account it tells me my overdraft is my interest rate etc but what I want to see straight away is my transactions. It took at least three logins and about an hour before I found them and now instead of having columns of incoming and outgoing they are all in one column. NOT HELPFUL. Can I find a list of direct debits and standing orders NO
Tried to ring customer services around half a dozen times and given up as on hold for at least 30mins. As a business im working trying to earn money not sitting on hold and not helpful due to short opening times too. Its all got lousy just lousy. Not good for business co-op. You need to look after your customers

27th August 2020

Terrible service, just terrible.

Shocking, just shocking.Terrible service, just terrible. Unable to print of card statement , spoke to someone called AJ (?) today, got absolutely nowhere. He told me my complaint wouldn't be answered for 8 weeks! 8 weeks!!Have already closed my...

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Shocking, just shocking.Terrible service, just terrible. Unable to print of card statement , spoke to someone called AJ (?) today, got absolutely nowhere. He told me my complaint wouldn't be answered for 8 weeks! 8 weeks!!Have already closed my current account. Wrote a letter to the CEO who hasn't had the manners to reply when I complained about my treatment by them when in hospital with cancer. Don't go near them - you will 100% regret it.

24th August 2020

New banking interface failure

The new online interface whilst was marketed as a significant improvement, it fails to live up to the hype, it's awful to use, a complete timewasting exercise, logs you out upon simple requests, there is no option to print any transactions. Have...

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The new online interface whilst was marketed as a significant improvement, it fails to live up to the hype, it's awful to use, a complete timewasting exercise, logs you out upon simple requests, there is no option to print any transactions. Have messaged the COOP they suggest changing browser ect.ect. but this is not the problem , obviously designed by beaurocrats that nver have to bank online, shame was just starting to enjoy iusing the COOP

13th August 2020

Online Business Banking

I am amazed given how good The Co-op bank has been in the past how bad the new 2020 online banking system is. They could never have sat down with a customer to see how difficult it is to use. Absolutely astonished as to how bad and regressive it is....

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I am amazed given how good The Co-op bank has been in the past how bad the new 2020 online banking system is. They could never have sat down with a customer to see how difficult it is to use. Absolutely astonished as to how bad and regressive it is. The transaction search does not even have a balance column.

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