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Direct Line Complaints

At Smart Money People, we use the power of your reviews to help change financial services for the better. It can be extremely frustrating, and often expensive when things go wrong - whether it be car insurance, pet, life or home insurance from Direct...

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At Smart Money People, we use the power of your reviews to help change financial services for the better. It can be extremely frustrating, and often expensive when things go wrong - whether it be car insurance, pet, life or home insurance from Direct Line. When things don't go quite to plan, sometimes you have to escalate your dissatisfaction with a company. That's why we want to improve the way that companies deal with complaints from customers.

Read and write public complaints

Smart Money People was launched in 2014, and is dedicated to helping consumers get the inside track into the financial services industry. That’s why we’re now offering public complaints. With the help of your complaints we can help make the financial industry work better for everybody. Here’s how:

Voice your complaint in a public forum
Help others and drive real change
Have your complaint sent to Direct Line

We believe that your complaints can help other consumers get the inside track on what being a customer with Direct Line is really like. That’s why, by sharing your public complaint with us, you can start to help other consumers make better decisions today. You'll be helping us to drive real change by increasing trust and transparency in the financial services industry.

How do I make a Direct Line complaint?

We’ve got the simplest (and quickest) way to leave a public complaint. Once you’ve submitted your complaint, we’ll pass it to the complaints department at Direct Line. Your complaint will also be displayed publicly on Smart Money People, the UK's review and insight site for financial services, which will help others who might be having similar issues to yourself.

Direct Line currently has a score of 4.09 / 5 on Smart Money People.

Disagree with this rating? Your complaint will help to influence this rating, so let your voice be heard and share your experiences with everyone. It’s quick and easy to leave your Direct Line complaint below, and we’ll never pass on your details to anyone other than Direct Line.

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See what other people like you have said about Direct Line.

3rd November 2017

they are a big con,they attract you with small quotes as new customer but by the time you leave them you will be paying dealy

left my first insurance because l was attracted by their low...

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left my first insurance because l was attracted by their low quote
after signing to their quote and 14 days went they say they have a claim from people l dont know that i hit their car 2 years before and they are claiming from my car insurance.
i say i need to met those people to get an explaination of what they are talking about but am not given any information .my insurance goes up with ghost insurance claimers.
when my contract is about over another ghost claimer comes up and my insurance goes up

30th September 2017

A bunch legalised con-artsists

Had been with them for a number of years for a number of products without making a claim, roof was damaged in a storm and when I made a claim the company of "experts" (it later transpired that the member of staff concerned had no formal...

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Had been with them for a number of years for a number of products without making a claim, roof was damaged in a storm and when I made a claim the company of "experts" (it later transpired that the member of staff concerned had no formal qualifications to make a judgement) they engaged stated that this was due to poor maintenance by the owner ... on an 8 year old house that I had a recent surveyors report for that highlighted no issues .... In the end their patronising, sanctimonious, accusational passive-aggressive staff insinuated that I was making a false claim despite me submitting BBC reports of the storm and data from the weather station in my garden. How can you make a false claim on the roof of a 3 story house that is only accessible with scaffolding? I the end I did what I would advise any customer to do: withdrew my business from this bunch of greedy, self-serving leagalised con-artist scum. In short: AVOID

11th September 2017

Complete waste of money

Basically a few days after I purchased my car it was hit by a pedestrian who was drunk and damaged the door leaving a big dent and scratch. Direct Line were particularly unhelpful and the claim dragged on for 2.5 years. During that time I was made to...

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Basically a few days after I purchased my car it was hit by a pedestrian who was drunk and damaged the door leaving a big dent and scratch. Direct Line were particularly unhelpful and the claim dragged on for 2.5 years. During that time I was made to pay extra for my car insurance as I had 'lost' my no claims bonus. I eventually got sick of waiting for a resolution and cancelled the claim. So not only was I out of pocket but still had a damaged car.

29th August 2017

Do NOT use Direct Line Breakdown Insurance

In brief, I have been beside the A303 for nearly 2 hours. I won't go through the various twists and turns with Direct Line - the summary is total and utter incompetence. I have been told I am likely to have a total WAIT OF 3.5 HOURS before I get...

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In brief, I have been beside the A303 for nearly 2 hours. I won't go through the various twists and turns with Direct Line - the summary is total and utter incompetence. I have been told I am likely to have a total WAIT OF 3.5 HOURS before I get picked up. And,no, this is not a bank holiday.....

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