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Direct Line Complaints

At Smart Money People, we use the power of your reviews to help change financial services for the better. It can be extremely frustrating, and often expensive when things go wrong - whether it be car insurance, pet, life or home insurance from Direct...

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At Smart Money People, we use the power of your reviews to help change financial services for the better. It can be extremely frustrating, and often expensive when things go wrong - whether it be car insurance, pet, life or home insurance from Direct Line. When things don't go quite to plan, sometimes you have to escalate your dissatisfaction with a company. That's why we want to improve the way that companies deal with complaints from customers.

Read and write public complaints

Smart Money People was launched in 2014, and is dedicated to helping consumers get the inside track into the financial services industry. That’s why we’re now offering public complaints. With the help of your complaints we can help make the financial industry work better for everybody. Here’s how:

Voice your complaint in a public forum
Help others and drive real change
Have your complaint sent to Direct Line

We believe that your complaints can help other consumers get the inside track on what being a customer with Direct Line is really like. That’s why, by sharing your public complaint with us, you can start to help other consumers make better decisions today. You'll be helping us to drive real change by increasing trust and transparency in the financial services industry.

How do I make a Direct Line complaint?

We’ve got the simplest (and quickest) way to leave a public complaint. Once you’ve submitted your complaint, we’ll pass it to the complaints department at Direct Line. Your complaint will also be displayed publicly on Smart Money People, the UK's review and insight site for financial services, which will help others who might be having similar issues to yourself.

Direct Line currently has a score of 4.07 / 5 on Smart Money People.

Disagree with this rating? Your complaint will help to influence this rating, so let your voice be heard and share your experiences with everyone. It’s quick and easy to leave your Direct Line complaint below, and we’ll never pass on your details to anyone other than Direct Line.

Leave your complaint

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View more Direct Line complaints

See what other people like you have said about Direct Line.

18th July 2017

Avoid Direct line like the plague!

If you have a non-fault accident, they will automatically put you on to a credit hire agreement for a replacement car without your knowledge. This unnecesarily bumps up the cost and the third party insurer will refuse to pay out. YOU WILL THEN BE...

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If you have a non-fault accident, they will automatically put you on to a credit hire agreement for a replacement car without your knowledge. This unnecesarily bumps up the cost and the third party insurer will refuse to pay out. YOU WILL THEN BE LIABLE FOR EXCESSIVE CAR HIRE CHARGES AND LEGAL COSTS!

19th April 2017

worse than bad, just awful

trying to sort out a claim to be told they are trying to contact the assessor, to finally be told 8 weeks later that we not covered under any aspect of the what can only be described as miss-sold insurance. so we are left with huge hold in the...

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trying to sort out a claim to be told they are trying to contact the assessor, to finally be told 8 weeks later that we not covered under any aspect of the what can only be described as miss-sold insurance. so we are left with huge hold in the ceiling, damage to the curtains, carpet and side unit and various other items after the water from the storm damage caused unprecedented amounts of water and the roof gave in....

in reality the insurance isn't worth the paper its written on and when you need it most, your not covered, you may as well save yourself the premium every year...and have none...the final cost to you is still the same but at least you can put the premium towards the repair costs.

4th April 2017

They sold my details on and I was hounded by phone calls

It's been three years since I used Direct Line for car insurance. Whilst I had no reason to claim during my time, they sold my details once I had left and to this day, I get at least five phone calls a day from companies about a mysterious car...

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It's been three years since I used Direct Line for car insurance. Whilst I had no reason to claim during my time, they sold my details once I had left and to this day, I get at least five phone calls a day from companies about a mysterious car accident that didn't take place.

28th December 2016

Direct line car insurance

Terrible company won't even provide any quotes. I have had no issues with other insurance companies and have previously been with direct line as well. When I called up to ask why, they couldn't specify a reason just that I didn't meet their...

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Terrible company won't even provide any quotes. I have had no issues with other insurance companies and have previously been with direct line as well. When I called up to ask why, they couldn't specify a reason just that I didn't meet their underwriters criteria. I asked them what the criteria was and he told me to look it up online!!!! Crap service, crap policilies and never requesting anything from these people again!

View all 207 reviews