HSBC Complaints

At Smart Money People, we've been using the power of reviews from consumers like you since 2014 to help improve financial services. It can be extremely frustrating, and often expensive when things go wrong as an HSBC customer - whether your main bank...

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At Smart Money People, we've been using the power of reviews from consumers like you since 2014 to help improve financial services. It can be extremely frustrating, and often expensive when things go wrong as an HSBC customer - whether your main bank account, PPI (payment protection insurance) claim, savings, mortgages, or any other HSBC financial product. If things aren't quite going to plan, sometimes it feels like the only way to move forward is to escalate your dissatisfaction with a company in the form of a complaint. That's why we want to improve the way that companies deal with complaints from customers.

Read and write public complaints

Smart Money People was launched in 2014, and is dedicated to helping consumers get the inside track into the financial services industry. That’s why we’re now offering public complaints. With the help of your complaints we can help make the financial industry work better for everybody. Here’s how:

Voice your complaint in a public forum
Help others and drive real change
Have your complaint sent to HSBC

We believe that your complaints can help other consumers get the inside track on what being a customer with HSBC is really like. That’s why, by sharing your public complaint with us, you can start to help other consumers make better decisions today. You'll be helping us to drive real change by increasing trust and transparency in the financial services industry.

How do I make a HSBC complaint?

We’ve got the simplest (and quickest) way to leave a public complaint. Once you’ve submitted your complaint, we’ll pass it to the complaints department at HSBC. Your complaint will also be displayed publicly on Smart Money People, the UK's review and insight site for financial services, which will help others who might be having similar issues to yourself.

HSBC currently has a score of 3.75 / 5 on Smart Money People.

Disagree with this rating? Your complaint will help to influence this rating, so let your voice be heard and share your experiences with everyone. It’s quick and easy to leave your HSBC complaint below, and we’ll never pass on your details to anyone other than HSBC.

Leave your complaint

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See what other people like you have said about HSBC.

10th February 2019

Constant problems & lack of branches

I have been a loyal customer for about 20 years however in recent years I’ve had a constant issue with being unable to set up direct debits. Every time I try companies contact me to inform me HSBC have rejected the DD request however when I ask HSBC t...

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I have been a loyal customer for about 20 years however in recent years I’ve had a constant issue with being unable to set up direct debits. Every time I try companies contact me to inform me HSBC have rejected the DD request however when I ask HSBC they claim there’s no stop on my account & that they have not received any requests. Clearly the issue is with the bank as this has happened with at least 20 different companies but they refuse to accept responsibility or look into it further. They’ve even tried to tell me previously that it’s impossible to set up a direct debit online/over the phone which is clearly not true. It’s also become increasingly difficult to see a branch manager as they are constantly closing branches. My branch has been changed 6 times due to closures constantly getting further away. Now the only relatively local branch don’t actually have the ability to deal with anything more than basic transactions so for anything more that needs doing I have to travel into the city centre which can be difficult as someone with a disability.

2nd February 2019

Scum

Been with HSBC since 2003 but when I ended up in a coma in 2017 and money was stolen out of my account £1995 by ex they wouldn't pay me back even when I open a case with the police my dad even tried to freeze my account and they said they will but ...

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Been with HSBC since 2003 but when I ended up in a coma in 2017 and money was stolen out of my account £1995 by ex they wouldn't pay me back even when I open a case with the police my dad even tried to freeze my account and they said they will but never did ,my other two banks paid me back but I had to take HSBC to the ombudsman .and the Ombudsman have taken my side as I would expect .i now have left this scummy bank . Loyalty means nothing to them

29th December 2018

Dreadful

Ask if they use QCAS legal? If they do say BYE. QCAS legal are very poor communicatotors and will cost you more more money. I am in the 5th month of a small remortage that I have spent over £1000 to set up.

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