HSBC Complaints

At Smart Money People, we've been using the power of reviews from consumers like you since 2014 to help improve financial services. It can be extremely frustrating, and often expensive when things go wrong as an HSBC customer - whether your main bank...

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At Smart Money People, we've been using the power of reviews from consumers like you since 2014 to help improve financial services. It can be extremely frustrating, and often expensive when things go wrong as an HSBC customer - whether your main bank account, PPI (payment protection insurance) claim, savings, mortgages, or any other HSBC financial product. If things aren't quite going to plan, sometimes it feels like the only way to move forward is to escalate your dissatisfaction with a company in the form of a complaint. That's why we want to improve the way that companies deal with complaints from customers.

Read and write public complaints

Smart Money People was launched in 2014, and is dedicated to helping consumers get the inside track into the financial services industry. That’s why we’re now offering public complaints. With the help of your complaints we can help make the financial industry work better for everybody. Here’s how:

Voice your complaint in a public forum
Help others and drive real change
Have your complaint sent to HSBC

We believe that your complaints can help other consumers get the inside track on what being a customer with HSBC is really like. That’s why, by sharing your public complaint with us, you can start to help other consumers make better decisions today. You'll be helping us to drive real change by increasing trust and transparency in the financial services industry.

How do I make a HSBC complaint?

We’ve got the simplest (and quickest) way to leave a public complaint. Once you’ve submitted your complaint, we’ll pass it to the complaints department at HSBC. Your complaint will also be displayed publicly on Smart Money People, the UK's review and insight site for financial services, which will help others who might be having similar issues to yourself.

HSBC currently has a score of 3.59 / 5 on Smart Money People.

Disagree with this rating? Your complaint will help to influence this rating, so let your voice be heard and share your experiences with everyone. It’s quick and easy to leave your HSBC complaint below, and we’ll never pass on your details to anyone other than HSBC.

Leave your complaint

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See what other people like you have said about HSBC.

Service deteriorates each time I have to deal with them

Difficult to contact , online banking apps are clumsy and outdated , pitiful interest rates.

Reviewed on 18th January 2022
Alun Jones's avatar
Alun Jones

Inept, rude unhelpful

I was asked to go through a customer info review. The most stressful thing I've done all year. Their information on the signatories hadn't been updated, despite submitting change of name forms, marriage certs and a death cert etc. Because their info... Read more

I was asked to go through a customer info review. The most stressful thing I've done all year. Their information on the signatories hadn't been updated, despite submitting change of name forms, marriage certs and a death cert etc. Because their info was incorrect I could not talk to advisors as I could not provide up to date info. I was told wrong information by online chat advisors, told the account would be closed with little notice. The account had been a free of charge community account for 20 + years, then without warning it became a fee paying business account. Unable to talk to anybody again because they still don't hold the correct info. Branches didn't want to know. Absolute shambles. Now going through switching service to new bank which will ptibably fail because HSBC haven't updates. Rude and unhelpful on the very rare occasion that I have got through. Shocking.

Reviewed on 15th January 2022
Hils's avatar
Hils

out of the box not fit for purpose

trying to pay my corp tax and there seem to be a 10k cap on payments.... ok i thought like the personal account I'll do it in two goes... er no I can only pay 10k per day?.... from a business account!! witch i pay for the privilege of having, oh well... Read more

trying to pay my corp tax and there seem to be a 10k cap on payments.... ok i thought like the personal account I'll do it in two goes... er no I can only pay 10k per day?.... from a business account!! witch i pay for the privilege of having, oh well here's to the next hour on the phone getting told because of covid we can't be bothered to man or staff the helpline to cope with the problems we have caused!

Reviewed on 21st December 2021
dave's avatar
dave

Stay safe stay sane stay away

Their safeguarding team close account with no notice and freeze your money. You can’t pay wages, suppliers but they keep accepting payments in! Hold on phone for 2 hours plus. No email response. HSBC cause detrimental losses to your company and mind.

Reviewed on 14th December 2021
motors_lagers.04@icloud.com's avatar
motors_lagers.04@icloud.com

awful draconian bank with no urgency for customers time.

This bank think it is acceptable to not give easy access to account details and think it is ok to have you on hold forever!! trying to run a business here! They rely on the amount of hassle caused by changing bank.

Reviewed on 14th December 2021
Wonky's avatar
Wonky

Exchange rates on intra account transfers are very poor

I bank with HSBC in the US and UK (I need a bank that will give me both). Service is indifferent with most branches closing in US. It is slightly redeemed by a good internet banking site. However, as a Premier customer, I have to transfer funds... Read more

I bank with HSBC in the US and UK (I need a bank that will give me both). Service is indifferent with most branches closing in US. It is slightly redeemed by a good internet banking site. However, as a Premier customer, I have to transfer funds between my own accounts from UK and US. HSBC takes a whopping margin or spread of 3.25% over the market exchange rates which is more than many credit cards take. I wrote to them about it but received a letter basically saying they could not discuss it due to "commercial sensitivity". At 3.25%, doesn't seem very sensitive.

Reviewed on 6th December 2021
Andrew Taylor's avatar
Andrew Taylor
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