HSBC Complaints

At Smart Money People, we've been using the power of reviews from consumers like you since 2014 to help improve financial services. It can be extremely frustrating, and often expensive when things go wrong as an HSBC customer - whether your main bank...

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At Smart Money People, we've been using the power of reviews from consumers like you since 2014 to help improve financial services. It can be extremely frustrating, and often expensive when things go wrong as an HSBC customer - whether your main bank account, PPI (payment protection insurance) claim, savings, mortgages, or any other HSBC financial product. If things aren't quite going to plan, sometimes it feels like the only way to move forward is to escalate your dissatisfaction with a company in the form of a complaint. That's why we want to improve the way that companies deal with complaints from customers.

Read and write public complaints

Smart Money People was launched in 2014, and is dedicated to helping consumers get the inside track into the financial services industry. That’s why we’re now offering public complaints. With the help of your complaints we can help make the financial industry work better for everybody. Here’s how:

Voice your complaint in a public forum
Help others and drive real change
Have your complaint sent to HSBC

We believe that your complaints can help other consumers get the inside track on what being a customer with HSBC is really like. That’s why, by sharing your public complaint with us, you can start to help other consumers make better decisions today. You'll be helping us to drive real change by increasing trust and transparency in the financial services industry.

How do I make a HSBC complaint?

We’ve got the simplest (and quickest) way to leave a public complaint. Once you’ve submitted your complaint, we’ll pass it to the complaints department at HSBC. Your complaint will also be displayed publicly on Smart Money People, the UK's review and insight site for financial services, which will help others who might be having similar issues to yourself.

HSBC currently has a score of 3.69 / 5 on Smart Money People.

Disagree with this rating? Your complaint will help to influence this rating, so let your voice be heard and share your experiences with everyone. It’s quick and easy to leave your HSBC complaint below, and we’ll never pass on your details to anyone other than HSBC.

Leave your complaint

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See what other people like you have said about HSBC.

25th November 2020

4 months on in waiting for account to open and still waiting...

Applied for a business account in July - HSBC confirmed they had everything they needed from me. It is now approaching December and they still haven't been able to open my account because they have 'been busy'. Matter has now been taken up with the...

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Applied for a business account in July - HSBC confirmed they had everything they needed from me. It is now approaching December and they still haven't been able to open my account because they have 'been busy'. Matter has now been taken up with the Ombudsman. Appalling.

17th November 2020

Telephone service has become unusable since Covid.

I have to say, since Covid it has become very time consuming to speak to a real person at HSBC (business banking). About an hour seem to be a normal wait time (I've experienced 50 mins plus a few times). That interferes with the working day....

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I have to say, since Covid it has become very time consuming to speak to a real person at HSBC (business banking). About an hour seem to be a normal wait time (I've experienced 50 mins plus a few times). That interferes with the working day.

My experience today was especially bad. This morning the automated answering service offering me a call back option, which I took. This option is not always presented. I received a call back - great, that works - however the guy put me on hold to speak with a colleague and never came back. 30 mins late I hung up.

The problem with banking is that to move elsewhere I have to give my clients different account details and they don't want the inconvenience.

5th November 2020

HSBC told me my student account was interest free then charged hundreds of pounds in interest

Horrific experience - I had a student account with HSBC throughout my degree which had an interest free overdraft as part of it. Once my degree finished, I called them to ask when the interest free overdraft would end and they said they'd give me a...

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Horrific experience - I had a student account with HSBC throughout my degree which had an interest free overdraft as part of it. Once my degree finished, I called them to ask when the interest free overdraft would end and they said they'd give me a year post-grad to work my way out of overdraft. A couple of weeks after that phone call, they started charging me interest and as I was living abroad and not using my account much I didn't notice. They took hundreds of pounds in interest and when I discovered this and complained they gave me 20 pounds as compensation for the wrong information given to me but never gave me back the interest I'd had to pay. I'm now in debt because of this. Don't bank with them. They just want your money and don't care for customer service at all.

28th September 2020

Absolutely appalling is the nicest adjective I can use!

My business has 3 separate companies accounts, and is charity and not for profit supporting the NHS Maternity sector. We have been with HSBC for over 35 years. I have never, ever, been so frustrated and angry as now with regard to its supposed...

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My business has 3 separate companies accounts, and is charity and not for profit supporting the NHS Maternity sector. We have been with HSBC for over 35 years. I have never, ever, been so frustrated and angry as now with regard to its supposed 'safeguarding' technique for want of a better word. The issue with one of the companies has been going on now for over 18 months. Constant emailing, phoning (which is a nightmare - waiting for at least half an hour to find you cant hear the person at the end, and they don't seem to understand anything), and complaining. Generic non sensible responses to any complaint - just a standard nothing telling you how' important safeguarding is and for us to be mindful of taking it seriously'!!! The safeguarding on line form is impossible to complete for us as most of the questions are irrelevant to our charity. One document fits all as they say! We finally completed this after one year in February, after an apology and small compensation for what took literally days out of my business time! Hooray I thought. To my horror another request was flagged up three weeks later to complete another! 'It is a random request from the computer' says the non helpful HSBC clerk. There are so many issues, and the problem is that nothing seems to get resolved. I cannot bear this anymore, and no one with any tiny amount of competence is available. Can anyone help???

26th September 2020

Poor service

Called for breakdown rescue since 12.15 today and eight hours later and I am still waiting. From light to dark and feeling really vulnerable. HSBC uses RAC and RAC sent texts every 30 mins but nothing happened except apologies. Waiting now more...

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Called for breakdown rescue since 12.15 today and eight hours later and I am still waiting. From light to dark and feeling really vulnerable. HSBC uses RAC and RAC sent texts every 30 mins but nothing happened except apologies. Waiting now more than eight hours and exceptional poor service

24th September 2020

No business support, tried chat,email and phone

Terrible ... don’t think there are any staff in as it’s all automated and closed ....I’ve never seen it this bad before ... quests their staff are all playing the covid card and milking it ....

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