Lloyds Bank Complaints

Having trouble with your Lloyds Bank...

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Having trouble with your Lloyds Bank account? It's frustrating sometimes when the bank just doesn't understand your issues, whether that's your current account, your credit card, loans, mortgages or savings. Sometimes the only way is to leave a formal complaint about Lloyds Bank. We've launched public complaints to try and improve the way that banks deal with customer complaints.

Read and write public complaints

Smart Money People was launched in 2014, and is dedicated to helping consumers get the inside track into the financial services industry. That’s why we’re now offering public complaints. With the help of your complaints we can help make the financial industry work better for everybody. Here’s how:

Voice your complaint in a public forum
Help others and drive real change
Have your complaint sent to Lloyds Bank

We believe that your complaints can help other consumers get the inside track on what being a customer with Lloyds Bank is really like. That’s why, by sharing your public complaint with us, you can start to help other consumers make better decisions today. You'll be helping us to drive real change by increasing trust and transparency in the financial services industry.

How do I make a Lloyds Bank complaint?

We’ve got the simplest (and quickest) way to leave a public complaint. Once you’ve submitted your complaint, we’ll pass it to the complaints department at Lloyds Bank. Your complaint will also be displayed publicly on Smart Money People, the UK's review and insight site for financial services, which will help others who might be having similar issues to yourself.

Lloyds Bank currently has a score of 3.75 / 5 on Smart Money People.

Disagree with this rating? Your complaint will help to influence this rating, so let your voice be heard and share your experiences with everyone. It’s quick and easy to leave your Lloyds Bank complaint below, and we’ll never pass on your details to anyone other than Lloyds Bank.

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See what other people like you have said about Lloyds Bank.

No way to contact

No response to emails. On hold in a queue for (literally) hours at a time with no reply. Shocking.

Reviewed on 24th November 2021
Pd garrity's avatar
Pd garrity

House burnt down

My mother's house was burnt down..my mother is 85 years old .Their was an electrical fault.My mother had been a loyal customer for over 30 years .We have just found out the claim has been refused.To say we've had a discraseful service from start to... Read more

My mother's house was burnt down..my mother is 85 years old .Their was an electrical fault.My mother had been a loyal customer for over 30 years .We have just found out the claim has been refused.To say we've had a discraseful service from start to finish is and understatement..The hard ship and burden this has caused is truly heartbreaking. Please stay clear from Lloyds insurance..So unprofessional and misleading..I'm going to see ombudsman. To see iff they can help.STAY CLEAR.LLOYDS INSURANCE.

Reviewed on 22nd November 2021
linda maskell's avatar
linda maskell

Impossible to contact

Have spent days trying to contact Lloyds to upgrade medical screening. Have held on for 55 minutes on each occasion at different times of the day. This service is absolutely disgusting. Covid is no longer an excuse Lloyds, get your act together.

Reviewed on 19th November 2021
janette holliday's avatar
janette holliday

Not the service it once was

I always rated the service very highly. I broke my ankle and had to cancel my holiday. No one has been in touch for 6 weeks regarding my claim. I have been on hold for 50 minutes on 3 different occasions and it's like they expect you to hang up. ... Read more

I always rated the service very highly. I broke my ankle and had to cancel my holiday. No one has been in touch for 6 weeks regarding my claim. I have been on hold for 50 minutes on 3 different occasions and it's like they expect you to hang up. Still no idea if my claim is being processed. I am so anxious about this now - not only was our holiday ruined and I am still recovering, but now I have this battle on my hands. What is the point of a Platinum account when you get no service.

Reviewed on 12th November 2021
EVDB's avatar
EVDB

Impossible to contact

I have been kept on hold on a premium line for over an hour on more than one occasion only to be cut off. I have called at 8.00 am - only to hear the same blah blah message. There is no way to contact them. Even registering a complaint - which I have... Read more

I have been kept on hold on a premium line for over an hour on more than one occasion only to be cut off. I have called at 8.00 am - only to hear the same blah blah message. There is no way to contact them. Even registering a complaint - which I have - doesn't solve the issue I have. The worst customer service EVER! No response to tweets, emails... It has made me sick with anxiety.

Reviewed on 8th November 2021
Barbara Elsborg's avatar
Barbara Elsborg

Lloyds travel insurance

We have tried for days and days hanging for hours and hours and either giving up or at least once being cut off after an hour having not spoken to a soul. Absolutely disgusting way to treat customers and we need to pay an extra chat for medication... Read more

We have tried for days and days hanging for hours and hours and either giving up or at least once being cut off after an hour having not spoken to a soul. Absolutely disgusting way to treat customers and we need to pay an extra chat for medication and high street branches are just not interested. All they say is phone us. It is so laughable I could cry.

Reviewed on 3rd November 2021
Tina Cooper's avatar
Tina Cooper
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