Disgraceful treatment to a loyal customer. I have been a banking customer since '95, and had van insurance for a couple of...Read more
Disgraceful treatment to a loyal customer. I have been a banking customer since '95, and had van insurance for a couple of years.
After my van insurance expired yesterday, inadvertently, renewal price was £258 I went on Go Compare to get a new quote.
Lloyd's bank came top with £167, but when I tried to complete the quote, I was told (both online and on phone), that as I had a policy, expired or not, they could not give me the quoted price, and after spending approx 1 hour on a call, they wanted £258. In fact one of the sales team quoted £290.
I eventually went with the second quote online with Budget for £180.
I am now going to move my bank account from Lloyd's. Unbelievable treating an existing customer in that way. 2 fingers to you Lloyd's. You lose.