Lloyds Bank Complaints

Having trouble with your Lloyds Bank...

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Having trouble with your Lloyds Bank account? It's frustrating sometimes when the bank just doesn't understand your issues, whether that's your current account, your credit card, loans, mortgages or savings. Sometimes the only way is to leave a formal complaint about Lloyds Bank. We've launched public complaints to try and improve the way that banks deal with customer complaints.

Read and write public complaints

Smart Money People was launched in 2014, and is dedicated to helping consumers get the inside track into the financial services industry. That’s why we’re now offering public complaints. With the help of your complaints we can help make the financial industry work better for everybody. Here’s how:

Voice your complaint in a public forum
Help others and drive real change
Have your complaint sent to Lloyds Bank

We believe that your complaints can help other consumers get the inside track on what being a customer with Lloyds Bank is really like. That’s why, by sharing your public complaint with us, you can start to help other consumers make better decisions today. You'll be helping us to drive real change by increasing trust and transparency in the financial services industry.

How do I make a Lloyds Bank complaint?

We’ve got the simplest (and quickest) way to leave a public complaint. Once you’ve submitted your complaint, we’ll pass it to the complaints department at Lloyds Bank. Your complaint will also be displayed publicly on Smart Money People, the UK's review and insight site for financial services, which will help others who might be having similar issues to yourself.

Lloyds Bank currently has a score of 3.85 / 5 on Smart Money People.

Disagree with this rating? Your complaint will help to influence this rating, so let your voice be heard and share your experiences with everyone. It’s quick and easy to leave your Lloyds Bank complaint below, and we’ll never pass on your details to anyone other than Lloyds Bank.

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See what other people like you have said about Lloyds Bank.

20th June 2019

robotic brainwashed non entities

i would urge you as if your first borns life depended on this statement. please do not touch this bank communication appalling. relationship manager expert in my field . banks statement .not mine .his knowledge would fit onto a postage stamp with room...

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i would urge you as if your first borns life depended on this statement. please do not touch this bank communication appalling. relationship manager expert in my field . banks statement .not mine .his knowledge would fit onto a postage stamp with room for football pitch. then moved on terrible terrible terrible.

5th June 2019

Beyond Useless

Locked my business account ( Thousands in credit). Contacted them over half dozen times. Told would be unlocked . Told was unlocked and then told again still locked, over a period of three weeks . No explanation and still waiting - DO NOT USE THIS...

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Locked my business account ( Thousands in credit). Contacted them over half dozen times. Told would be unlocked . Told was unlocked and then told again still locked, over a period of three weeks . No explanation and still waiting - DO NOT USE THIS BANK for business. Would like to have given a minus rating. but not possible

9th May 2019

CAR INSURANCE CROOKS

ABSOLUTELY USELESS. CHASED ME FOR 25 POUNDS VIA DEBT COLLECTION. TOLD THEM I DIDNT OWE IT BUT THEY ATE F USELESS> DO YOURSELVES AND AVOID AT ALL COSTS. OR IT WILL COST YOU. ALL CROOKS AND SCAMMERS AVOID AVOID AVOID YOU HAVE BEEN WARNED -

5th May 2019

Lloyds takeover of MBNA

MBNA have been sold to Lloyds Bank hence all the current problems and bad experiences. Lloyds have a reputation for destroying businesses by trying to fix things that are not broken. I have been with MBNA for twenty years roughly and it was a...

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MBNA have been sold to Lloyds Bank hence all the current problems and bad experiences. Lloyds have a reputation for destroying businesses by trying to fix things that are not broken. I have been with MBNA for twenty years roughly and it was a fantastic service. Over all those years not single problem until Lloyds Bank got their destructive hands on the business. All systems were easy to use and payment online took seconds. Customer Service answered with a real person in seconds and dealt with issues very quickly and within five minutes as a rule. Now Lloyds have given MBNA the kiss of death and the entire system is now a shambles.

Customer Service is a joke with half interested and poorly trained staff giving all the wrong information and unable to sort out the most simple of things. If they get involved calls are routinely ignored, no call backs, and advice almost always wrong plus hanging on the line has gone from zero to upwards of an hour listening to music and untrained staff passing the parcel all day.

Online payment is often impossible and filled with weird messages ranging from thanking you for making a purchase to telling you are paid then immediately telling you the opposite a few seconds later. Messages then sent to mobile phones ( for those that own them ) can take so long that by the time they arrive the payment session has ended and you have to start again from scratch. That is of course if and when the system is functioning. The platform is a mess and cannot be trusted. Payments arrive late and then you have to start an argument with the elusive and badly trained 'Customer Service' staff that is if you have at least an hour of your life to waste getting nowhere. Good luck with that lot.

Even signing in to your own account has become a massive chore and has been littered with trip wires that will lock you out of your own account or send you around in circles. The time has come to steer well clear of what was once the very best card service available until clever cloggs Lloyds came along and decided it knew better ! No wonder Lloyds have been bailed out so many times for messing up. Even the most recent public money bail out seems to have slipped through their fingers. They will never learn.

Give this card a miss folks and if you are unfortunate to have one then dump it or risk endless problems and frustration with the famously impossible to deal with Lloyds Bank. A serious business run by rank amateurs and school leavers who think they know it all.

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