MBNA Complaints

At Smart Money People, we use the power of your reviews to help change financial services for the better. We understand it can be very frustrating, and often costly when things go wrong, especially with your credit card. It could be payment problems,...

Read Full Description

At Smart Money People, we use the power of your reviews to help change financial services for the better. We understand it can be very frustrating, and often costly when things go wrong, especially with your credit card. It could be payment problems, a block on your card, or difficulty paying off your monthly bill, but if things don't go according to plan with MBNA, sometimes it's best to escalate your dissatisfaction and leave a complaint. That's where we come in - we're improving the way that companies deal with complaints from their customers.

Read and write public complaints

Smart Money People was launched in 2014, and is dedicated to helping consumers get the inside track into the financial services industry. That’s why we’re now offering public complaints. With the help of your complaints we can help make the financial industry work better for everybody. Here’s how:

Voice your complaint in a public forum
Help others and drive real change
Have your complaint sent to MBNA

We believe that your complaints can help other consumers get the inside track on what being a customer with MBNA is really like. That’s why, by sharing your public complaint with us, you can start to help other consumers make better decisions today. You'll be helping us to drive real change by increasing trust and transparency in the financial services industry.

How do I make a MBNA complaint?

We’ve got the simplest (and quickest) way to leave a public complaint. Once you’ve submitted your complaint, we’ll pass it to the complaints department at MBNA. Your complaint will also be displayed publicly on Smart Money People, the UK's review and insight site for financial services, which will help others who might be having similar issues to yourself.

MBNA currently has a score of 3.86 / 5 on Smart Money People.

Disagree with this rating? Your complaint will help to influence this rating, so let your voice be heard and share your experiences with everyone. It’s quick and easy to leave your MBNA complaint below, and we’ll never pass on your details to anyone other than MBNA.

Leave your complaint

Poor customer experience Room for improvement... Good customer experience Great customer experience Amazing customer experience!
Not recommended Not recommended Hmmm... Hmmm... Not loved Not loved Might recommend Might recommend Yep, recommended Yep, recommended

View more MBNA complaints

See what other people like you have said about MBNA.

Non accomadating

not impressed. It appears that covid provides a reason for them to restrict the option of a lower interest rate to long term customers/

Reviewed on 1st June 2021
Emily S's avatar
Emily S

problem problem....

Cannot connect to their web site, they chage my Id... Why ? So calling them calling them again, then the next day it don't work, so calling again...

Reviewed on 27th May 2021
kadaboom's avatar
kadaboom

MBNA is a Terrible company

MBNA is a terrible credit card company in Canada. Worst customer service. Arrogant and deceitful. Known to reduce credit limits without any warning or reason even with stellar credit. MBNA / TD executive complaint office hide and justify their actions... Read more

MBNA is a terrible credit card company in Canada. Worst customer service. Arrogant and deceitful. Known to reduce credit limits without any warning or reason even with stellar credit. MBNA / TD executive complaint office hide and justify their actions with lies. GreadyRates, MoneySense, Ratehub and others like getting their big cut to sell MBNA / TD products. Thank before you hitting that apply button for these cards.

Reviewed on 15th April 2021
Lem's avatar
Lem

Bad service and misleading offers

Really bad experience with setting it up in the first place. Took a card with balance transfer and cash transfer 0% offers. The cash transfer was 12 months free. Over the course of 12 months more than paid that balance, but they'd assigned every... Read more

Really bad experience with setting it up in the first place. Took a card with balance transfer and cash transfer 0% offers. The cash transfer was 12 months free. Over the course of 12 months more than paid that balance, but they'd assigned every payment to the debt with the longer interest free period. Terrible customer service and far from treating customers fairly.

Reviewed on 13th February 2021
Paul's avatar
Paul

Intrest free purchase card is a tral

Please don't take MBNA intrest free purchase credit card, it is a trap. All other major bank offers intrest free period for the entire duration of the offer, whereas this creepy card offer intrest free purchase only first 69 days... I lost around... Read more

Please don't take MBNA intrest free purchase credit card, it is a trap. All other major bank offers intrest free period for the entire duration of the offer, whereas this creepy card offer intrest free purchase only first 69 days... I lost around £300 only on intrest. Will never recommend thus bank to anyone. Experian and moneysupermarket should recommend this as the least preferred option.

Reviewed on 25th January 2021
Prasoon 's avatar
Prasoon

Insulting

Clear credit history until a problem occured with my direct debit as lockdown began . I wasn't aware of this until I checked my credit file and it showed missed payments . I had been paying extra amounts and wasn't aware my direct debit had aborted .... Read more

Clear credit history until a problem occured with my direct debit as lockdown began . I wasn't aware of this until I checked my credit file and it showed missed payments . I had been paying extra amounts and wasn't aware my direct debit had aborted . No sympathy or understanding and no genuine communication . Issues with internal messaging systems . System refreshed by call handler then suddenly I started to recieve communication . I even recieved a letter ! As a nurse working through lock down it has left me in a very difficult financial situation . No resolve with this company so I have had to escalate complaint .
Not worth borrowing from the card considering the damage that's been cause based on a small monthly payment .

Reviewed on 5th October 2020
Sas Rea's avatar
Sas Rea
View all 136 reviews

Smart Money People Customer Insight

Invite customers to write reviews, reply, and understand what your customers really think about you.

Find out more