MBNA Complaints

At Smart Money People, we use the power of your reviews to help change financial services for the better. We understand it can be very frustrating, and often costly when things go wrong, especially with your credit card. It could be payment problems,...

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At Smart Money People, we use the power of your reviews to help change financial services for the better. We understand it can be very frustrating, and often costly when things go wrong, especially with your credit card. It could be payment problems, a block on your card, or difficulty paying off your monthly bill, but if things don't go according to plan with MBNA, sometimes it's best to escalate your dissatisfaction and leave a complaint. That's where we come in - we're improving the way that companies deal with complaints from their customers.

Read and write public complaints

Smart Money People was launched in 2014, and is dedicated to helping consumers get the inside track into the financial services industry. That’s why we’re now offering public complaints. With the help of your complaints we can help make the financial industry work better for everybody. Here’s how:

Voice your complaint in a public forum
Help others and drive real change
Have your complaint sent to MBNA

We believe that your complaints can help other consumers get the inside track on what being a customer with MBNA is really like. That’s why, by sharing your public complaint with us, you can start to help other consumers make better decisions today. You'll be helping us to drive real change by increasing trust and transparency in the financial services industry.

How do I make a MBNA complaint?

We’ve got the simplest (and quickest) way to leave a public complaint. Once you’ve submitted your complaint, we’ll pass it to the complaints department at MBNA. Your complaint will also be displayed publicly on Smart Money People, the UK's review and insight site for financial services, which will help others who might be having similar issues to yourself.

MBNA currently has a score of 3.96 / 5 on Smart Money People.

Disagree with this rating? Your complaint will help to influence this rating, so let your voice be heard and share your experiences with everyone. It’s quick and easy to leave your MBNA complaint below, and we’ll never pass on your details to anyone other than MBNA.

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See what other people like you have said about MBNA.

5th October 2020

Insulting

Clear credit history until a problem occured with my direct debit as lockdown began . I wasn't aware of this until I checked my credit file and it showed missed payments . I had been paying extra amounts and wasn't aware my direct debit had aborted ....

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Clear credit history until a problem occured with my direct debit as lockdown began . I wasn't aware of this until I checked my credit file and it showed missed payments . I had been paying extra amounts and wasn't aware my direct debit had aborted . No sympathy or understanding and no genuine communication . Issues with internal messaging systems . System refreshed by call handler then suddenly I started to recieve communication . I even recieved a letter ! As a nurse working through lock down it has left me in a very difficult financial situation . No resolve with this company so I have had to escalate complaint .
Not worth borrowing from the card considering the damage that's been cause based on a small monthly payment .

20th July 2020

Terrible customer service!

Beware of terrible customer...

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Beware of terrible customer services
Beware! Shocking customer service. Been on the phone for 1hour 40 mins passed between 3 members of staff! Cant take my payment tried 3 times and left on hold for way too long. When passed to customer services told they are sorting out their problem told to hold for a couple of minutes then left waiting for a further 30 mins when the next advisor picks up the call knows nothing about my case. The worst customer services I have experienced. Typical of the Royal bank of Scotland. Same terrible service as Natwest bank, no surprises they are the same company. Will send me a txt within 5 working days to look at my complaint!! Shocking!

5th June 2020

Started so well but ending so badly...

Great card in terms of free balance transfer. Got my text to saying 0% coming to an end as 21/06/20. Still owed £2300 so wanted to clear it ASAP. That same day I paid £300, then a week later another £150. Went to pay £500 again today but they REFUSE to...

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Great card in terms of free balance transfer. Got my text to saying 0% coming to an end as 21/06/20. Still owed £2300 so wanted to clear it ASAP. That same day I paid £300, then a week later another £150. Went to pay £500 again today but they REFUSE to accept my money as i've made two payments this month. They are literally NOT LETTING ME clear my debt and clearly want the interest period to start. Contacted the ombudsman

26th February 2020

A horrible card that was once great

Was a fantastic card in the past, now being acquired by Lloyds group the service became horrible and they changed the terms and conditions regularly to confuse you and get the most out of you. If you raise a complaint you will be put on hold for an...

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Was a fantastic card in the past, now being acquired by Lloyds group the service became horrible and they changed the terms and conditions regularly to confuse you and get the most out of you. If you raise a complaint you will be put on hold for an hour then go through a complicated formal complaint process.
I cancelled the card after being a client for 15 years.
Not recommended any more, and I'll make sure to cancel all their cards very soon.

21st November 2019

COULD IT GET WORSE?

Before Lloyds Bank took over MBNA the level of service was excellent. Since Lloyds Bank took over MBNA the level of service has been atrocious. It took 5 months to sort out a problem that they created.

7th November 2019

Beware of this Scam (MBNA could avoid it)

Beware of this Scam! (APPLEPAY contactless...

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Beware of this Scam! (APPLEPAY contactless purchases)
NOTE - I have Never been registered with Applepay!!
Someone calls in to MBNA and says the card is lost, after registering it with Applepay
They issue a new card by mail, which takes up to a week to get to you
* I was not aware it had been cancelled until I tried to make a purchase*
In the meantime MBNA issue the NEW card number to the APPLEPAY account (This is BEFORE you get the card)
The scammer who has got your card number and all your details by hacking a website then starts to spend on it - there are no limits on the value of purchases.
I was, of course, had the purchases refunded (£950 in 3 days)

What angers me is that MBNA make you sin into the website with 'memorable information'
BUT letters/numbers from this were NOT asked for during the call to MBNA,by the scammer
All this could have been avoided if this had been done
It is obvious to me that there are some in customer support that need re-training.

Hope this helps others avoid what happened to me

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