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Nationwide Complaints

At Smart Money People, we use what customers like you are saying about their financial products to help drive...

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At Smart Money People, we use what customers like you are saying about their financial products to help drive change. It can be very frustrating when you're having a problem with your building society, that's why we've created public complaints. Whether it's your main current account, or your savings, sometimes the only solution is to escalate your concerns to a formal complaint. That's where our public complaints come in - we're trying to better the way that building societies deal with complaints.

Read and write public complaints

Smart Money People was launched in 2014, and is dedicated to helping consumers get the inside track into the financial services industry. That’s why we’re now offering public complaints. With the help of your complaints we can help make the financial industry work better for everybody. Here’s how:

Voice your complaint in a public forum
Help others and drive real change
Have your complaint sent to Nationwide

We believe that your complaints can help other consumers get the inside track on what being a customer with Nationwide is really like. That’s why, by sharing your public complaint with us, you can start to help other consumers make better decisions today. You'll be helping us to drive real change by increasing trust and transparency in the financial services industry.

How do I make a Nationwide complaint?

We’ve got the simplest (and quickest) way to leave a public complaint. Once you’ve submitted your complaint, we’ll pass it to the complaints department at Nationwide. Your complaint will also be displayed publicly on Smart Money People, the UK's review and insight site for financial services, which will help others who might be having similar issues to yourself.

Nationwide currently has a score of 4.40 / 5 on Smart Money People.

Disagree with this rating? Your complaint will help to influence this rating, so let your voice be heard and share your experiences with everyone. It’s quick and easy to leave your Nationwide complaint below, and we’ll never pass on your details to anyone other than Nationwide.

Leave your complaint

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View more Nationwide complaints

See what other people like you have said about Nationwide.

31st May 2020

No support against fraudsters

Very disappointed after several decades loyal membership of Nationwide that they’ve refused to help me after fraudsters hacked email of legitimate company who installed my garage door to misdirect payment of £1200 when I was in the throes of a very na...

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Very disappointed after several decades loyal membership of Nationwide that they’ve refused to help me after fraudsters hacked email of legitimate company who installed my garage door to misdirect payment of £1200 when I was in the throes of a very nasty 4 week Covid

8th May 2020

useless and more work than justified

When trying to make a claim you have to jump through multiple hoops and fill lout a lot of paper work. After 2 hrs of being on hold to even begin a claim and 5 weeks for the claim to be reviewed they cut the cost of the claim down to 1/3, then took...

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When trying to make a claim you have to jump through multiple hoops and fill lout a lot of paper work. After 2 hrs of being on hold to even begin a claim and 5 weeks for the claim to be reviewed they cut the cost of the claim down to 1/3, then took £50 excess. this left a pitiful amount and with the work put into getting the claim it would of been easier and more lucrative to cancel the policy.

29th April 2020

Travel Insurance only useful until you make a claim!

I'm in total agreement with some recent reviewers here. My wife's diagnosis of Myeloma after we had booked a holiday meant we had to cancel the holiday and claim. It first took a ridiculous amount of time to convince the company (UK Insurance) that we...

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I'm in total agreement with some recent reviewers here. My wife's diagnosis of Myeloma after we had booked a holiday meant we had to cancel the holiday and claim. It first took a ridiculous amount of time to convince the company (UK Insurance) that we were 'eligible'. Then, having submitted all the relevant documents in a very clumsy uploading system we heard nothing for two months. I was then forced to call them during the Covid 19 crisis and waited over an hour before the phone was picked up, to be told that they were missing a document for the claim. The travel company had sent a cancellation invoice (which we had uploaded with our claim) indicating quite clearly the amount of deposit we had paid, but I was obliged to call them again, and after 4 exchanges of emails Nationwide finally submitted our claim. We've now switched accounts to Flexdirect, because Flexplus is all but worthless on its current abysmal rate of interest. The generous interest when we first opened the account paid for about half the monthly charge. Not now.

29th April 2020

5 STAR RATED TRAVEL INSURANCE UNTIL YOU TRY TO MAKE A CLAIM.

I BOOKED A HOLIDAY BACK IN MAY 2019 FOR TRAVEL IN MAY 2020.THIS HAS NOW BEEN CANCELLED DUE TO CORONAVIRUS.LIKE MOST PEOPLE IN MY SITUATION I HOPED TO RECEIVE A CASH REFUND.MY TRAVEL COMPANY HAS ONLY OFFERED REBOOKING OR A VOUCHER,NO CASH...

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I BOOKED A HOLIDAY BACK IN MAY 2019 FOR TRAVEL IN MAY 2020.THIS HAS NOW BEEN CANCELLED DUE TO CORONAVIRUS.LIKE MOST PEOPLE IN MY SITUATION I HOPED TO RECEIVE A CASH REFUND.MY TRAVEL COMPANY HAS ONLY OFFERED REBOOKING OR A VOUCHER,NO CASH REFUNDS,ADVISING ME TO GO THROUGH MY TRAVEL INSURANCE FOR A CASH REFUND.I CONTACTED NATIONWIDE ASKING FOR A REFUND,AND ALTHOUGH MEETING ALL THE CRITERIA IN THEIR POLICY BOOKLET,THEY SAID I WAS NOT COVERED BECAUSE THE TRAVEL COMPANY HAD OFFERED AN ALTERNATIVE.LIKE SO MANY I WANT MY MONEY BACK.THESE VOUCHERS COULD END UP BEING WORTHLESS.MANY TRAVEL COMPANIES COULD END UP GOING OUT OF BUSINESS.I POINTED OUT THESE CONCERNS TO NATIONWIDE, ONLY TO BE REPEATEDLY TOLD IT WAS NOTHING TO DO WITH THEM.TO SUM UP THE NATIONWIDE WORLDWIDE TRAVEL INSURANCE THAT COMES WITH THE FLEXPLUS ACCOUNT,IS SUPPOSED TO BE 5 STAR RATED,BUT IS NO BETTER THAN THE MOST POORLY RATED TRAVEL INSURANCE.THEIR POLICY BOOKLET IS NOT WORTH THE PAPER IT IS WRITTEN ON,AND WHEN YOU DO NEED TO MAKE A CLAIM,THEY WILL DO EVERYTHING IN THEIR POWER TO AVOID PAYING YOU.

23rd April 2020

They dont understand basic insurance!

Having just taken out a buildings and contents policy they have requested a valuation for my watch, the policy is written on a new for old basis which basically means they will replace all my processions (excluding clothes) as new, so I asked why do...

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Having just taken out a buildings and contents policy they have requested a valuation for my watch, the policy is written on a new for old basis which basically means they will replace all my processions (excluding clothes) as new, so I asked why do they require a valuation when I have the original receipt baring in mind they would replace it with a new one and they don’t, they just keep quoting their policy guidelines! How many people who provided an up to date receipt have they swindled out of money and told them to underinsure! Shame on you Nationwide and shame on you RSA for not spotting this!

17th April 2020

Travel Insurance & Mobile phone insurance with Flex account plus

Diabolical customer service! 10 weeks so far waiting for settlement on simple straight forward claim. Cant speak to anyone, no email contact just sit on hold for hours listening to...

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Diabolical customer service! 10 weeks so far waiting for settlement on simple straight forward claim. Cant speak to anyone, no email contact just sit on hold for hours listening to music!
The phone insurance was an absolute joke. Effectively paid out £75.00 for a £500.00 iPhone.
Disgusted with Nationwide and if travel insurance ever gets settled I will be cancelling my account and moving my mortgae as I am so frustrated and pissed off with this whole shambles. This is no way to treat loyal long standing Nationwide customers.

View all 1324 reviews