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NatWest Complaints

Having trouble with your NatWest...

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Having trouble with your NatWest account? It's frustrating sometimes when your bank just doesn't understand your issues, whether it's your current account, your credit card, loans, savings or mortgage. Sometimes the only way to be heard is to leave a formal complaint about Natwest. We've launched public complaints to try and improve the way that banks deal with customer complaints.

Read and write public complaints

Smart Money People was launched in 2014, and is dedicated to helping consumers get the inside track into the financial services industry. That’s why we’re now offering public complaints. With the help of your complaints we can help make the financial industry work better for everybody. Here’s how:

Voice your complaint in a public forum
Help others and drive real change
Have your complaint sent to NatWest

We believe that your complaints can help other consumers get the inside track on what being a customer with NatWest is really like. That’s why, by sharing your public complaint with us, you can start to help other consumers make better decisions today. You'll be helping us to drive real change by increasing trust and transparency in the financial services industry.

How do I make a NatWest complaint?

We’ve got the simplest (and quickest) way to leave a public complaint. Once you’ve submitted your complaint, we’ll pass it to the complaints department at NatWest. Your complaint will also be displayed publicly on Smart Money People, the UK's review and insight site for financial services, which will help others who might be having similar issues to yourself.

NatWest currently has a score of 4.21 / 5 on Smart Money People.

Disagree with this rating? Your complaint will help to influence this rating, so let your voice be heard and share your experiences with everyone. It’s quick and easy to leave your NatWest complaint below, and we’ll never pass on your details to anyone other than NatWest.

Leave your complaint

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View more NatWest complaints

See what other people like you have said about NatWest.

13th January 2019

Poor value for money

I'm a Natwest customer, and while I like using their current account, their savings accounts offer poor rates of interest. Their Instant Saver is particularly bad. I would recommend signing up for their Savings Builder Account instead. But I think...

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I'm a Natwest customer, and while I like using their current account, their savings accounts offer poor rates of interest. Their Instant Saver is particularly bad. I would recommend signing up for their Savings Builder Account instead. But I think it's a shame that Natwest can't offer a basic instant savings account with a competitive rate of interest. I do however like the app and being able to check my balance and transfer money in and out of my savings account.

3rd January 2019

Terrible customer service

Marked account as default even though I was keeping up with payments. Closed my account without advising me. Ordered me to pay £3000. I complained and they apologised and said I should continue with the payments as agreed prior, they then defaulted my ...

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Marked account as default even though I was keeping up with payments. Closed my account without advising me. Ordered me to pay £3000. I complained and they apologised and said I should continue with the payments as agreed prior, they then defaulted my account again and have not even acknowledged my complaint for 7 weeks, will contact financial ombudsman next week after they miss the deadline.

3rd January 2019

Cant wait for the switch.

Been with natwest from birth in 1990. I have never benifited from...

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Been with natwest from birth in 1990. I have never benifited from them.
I have a business account with them, which i hated, charges to high never benifited from it.
Recently starting from a scam i fell for you cant speak to anyone fraud team un helpful. Put on hold for too long i.e 57mins and 47 mins for me to hang up they just dont awnser. Even though im told my call was prority and first in que, 'rubbish' lie!. From transfered from customer services etc.
I want to leave them now, switch taking too long.

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