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NatWest Complaints

Having trouble with your NatWest...

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Having trouble with your NatWest account? It's frustrating sometimes when your bank just doesn't understand your issues, whether it's your current account, your credit card, loans, savings or mortgage. Sometimes the only way to be heard is to leave a formal complaint about Natwest. We've launched public complaints to try and improve the way that banks deal with customer complaints.

Read and write public complaints

Smart Money People was launched in 2014, and is dedicated to helping consumers get the inside track into the financial services industry. That’s why we’re now offering public complaints. With the help of your complaints we can help make the financial industry work better for everybody. Here’s how:

Voice your complaint in a public forum
Help others and drive real change
Have your complaint sent to NatWest

We believe that your complaints can help other consumers get the inside track on what being a customer with NatWest is really like. That’s why, by sharing your public complaint with us, you can start to help other consumers make better decisions today. You'll be helping us to drive real change by increasing trust and transparency in the financial services industry.

How do I make a NatWest complaint?

We’ve got the simplest (and quickest) way to leave a public complaint. Once you’ve submitted your complaint, we’ll pass it to the complaints department at NatWest. Your complaint will also be displayed publicly on Smart Money People, the UK's review and insight site for financial services, which will help others who might be having similar issues to yourself.

NatWest currently has a score of 4.23 / 5 on Smart Money People.

Disagree with this rating? Your complaint will help to influence this rating, so let your voice be heard and share your experiences with everyone. It’s quick and easy to leave your NatWest complaint below, and we’ll never pass on your details to anyone other than NatWest.

Leave your complaint

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View more NatWest complaints

See what other people like you have said about NatWest.

17th November 2019

Bank with another Bank (never NATWEST)

such a horrible bank and customer service. by the way, I have a black account, I thought I will be well looked...

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such a horrible bank and customer service. by the way, I have a black account, I thought I will be well looked after.
I had an issue in the past but I thought it was a one-off mistake from the bank, but I never learn the first time.
My advise do not bank with NatWest.

25th October 2019

Do not use!!!

Had my business account with natwest over a year now, never any problems. But they have completely hidden/shutdown my bussiness account. I've contacted the support line, they have said *someone* will be in touch... no time scale or anything. I have...

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Had my business account with natwest over a year now, never any problems. But they have completely hidden/shutdown my bussiness account. I've contacted the support line, they have said *someone* will be in touch... no time scale or anything. I have staff to pay.. I will be switching my account as soon as this matter is delt with

7th October 2019

Shocking

I was contacted by fraud and chargeback to contact them which I did. It still wasn’t sorted, my online banking was disabled, I ended up calling everyday for over a week. I kept getting told I would get a call back and it would be sorted, it never h...

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I was contacted by fraud and chargeback to contact them which I did. It still wasn’t sorted, my online banking was disabled, I ended up calling everyday for over a week. I kept getting told I would get a call back and it would be sorted, it never happened. They made me very angry and upset. I made a complaint, waiting for the outcome.

4th October 2019

RIP off

Boiler stopped working they sent out a plumber, problem was leaking pipe and the pump stopped working, boiler is only 6 years old they condemned the boiler, please read...

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Boiler stopped working they sent out a plumber, problem was leaking pipe and the pump stopped working, boiler is only 6 years old they condemned the boiler, please read on...

The pipe was a small plastic pipe that leaked a drop or 2 a day, the pipe cost £30.

The pump cost £120 plus fitting total cost £280 inc vat.

Bottom line is they condemned a 6 year old boiler for a plastic pipe a bit like a mechanic coming out to your car finding your problem is a plastic pipe and saying your car needs a new engine.

Phoned natwest they wouldn't send another plumber for a second opinion and said they won't pay for the repair, they will pay as I am suing them.

Please stay well away from the natwest they are happy that there customers are being ripped off that's the gods honest truth.

Shocking treatment from a supposedly reputable company.

19th September 2019

Nightmare with customer service

I will be short and not to go into details. I was blocked by rude agent and my nightmare journey has started. My money was locked and so on. I have never had to deal with such a rude customer service. Bank has a right to block me and ask me to go to...

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I will be short and not to go into details. I was blocked by rude agent and my nightmare journey has started. My money was locked and so on. I have never had to deal with such a rude customer service. Bank has a right to block me and ask me to go to the branch but it doesn't have the right to be rude to me or not to offer me a solution when i'm abroad. Banking with several banks and traveling a lot, every few weeks, I would experience problems for security reasons but never rude agents or incompetent ones. Six banks and five is perfect and Natwest rubbish.

3rd September 2019

Appalling customer service

Appalling customer service. Cashiers too lazy to actually attend to customers, telephone customer service staff whose entire function seems to be to act as an...

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Appalling customer service. Cashiers too lazy to actually attend to customers, telephone customer service staff whose entire function seems to be to act as an obstruction.

The word "service" seems to be an unknown concept to them, from the top of the company to the bottom. I rather suspect that the word "customer" will soon become the same.

View all 1283 reviews