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NatWest Complaints

Having trouble with your NatWest...

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Having trouble with your NatWest account? It's frustrating sometimes when your bank just doesn't understand your issues, whether it's your current account, your credit card, loans, savings or mortgage. Sometimes the only way to be heard is to leave a formal complaint about Natwest. We've launched public complaints to try and improve the way that banks deal with customer complaints.

Read and write public complaints

Smart Money People was launched in 2014, and is dedicated to helping consumers get the inside track into the financial services industry. That’s why we’re now offering public complaints. With the help of your complaints we can help make the financial industry work better for everybody. Here’s how:

Voice your complaint in a public forum
Help others and drive real change
Have your complaint sent to NatWest

We believe that your complaints can help other consumers get the inside track on what being a customer with NatWest is really like. That’s why, by sharing your public complaint with us, you can start to help other consumers make better decisions today. You'll be helping us to drive real change by increasing trust and transparency in the financial services industry.

How do I make a NatWest complaint?

We’ve got the simplest (and quickest) way to leave a public complaint. Once you’ve submitted your complaint, we’ll pass it to the complaints department at NatWest. Your complaint will also be displayed publicly on Smart Money People, the UK's review and insight site for financial services, which will help others who might be having similar issues to yourself.

NatWest currently has a score of 4.17 / 5 on Smart Money People.

Disagree with this rating? Your complaint will help to influence this rating, so let your voice be heard and share your experiences with everyone. It’s quick and easy to leave your NatWest complaint below, and we’ll never pass on your details to anyone other than NatWest.

Leave your complaint

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View more NatWest complaints

See what other people like you have said about NatWest.

8th November 2018

Mediocre

They are aggressively promoting on-line banking by making it time consuming to carry out any activities that require a person. Whilst using one of their machines I required assistance and on two occasions as I put in my pin number the assistant...

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They are aggressively promoting on-line banking by making it time consuming to carry out any activities that require a person. Whilst using one of their machines I required assistance and on two occasions as I put in my pin number the assistant remained watching. Fortunately my daughter noticed and we changed my pin without the assistant.

6th November 2018

Awful Bank with poorly trained staff and crap attitude

Have been given incorrect advice and been compensated. Basically poorly trained staff and ridiculous complaints procedures with only low level staff willing to talk to you! I am expected now to pay cash into the post office even though it sometimes...

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Have been given incorrect advice and been compensated. Basically poorly trained staff and ridiculous complaints procedures with only low level staff willing to talk to you! I am expected now to pay cash into the post office even though it sometimes doesn't show in my account for days. Or once a week I can Que up with sometimes 30 people in a car park waiting for the mobile van. Is this not a perfect target for a robbery!!
Final straw was when my son was told he needed 2 card readers, one for each account and he was not able to transfer HIS money from one Natwest account to another Natwaest account. He missed out on buying a car that he wanted because he couldn't pay for it. Natwest said there was nothing they could do because they didn't have the systems available!
Now changing all my accounts (11) from Natwest to another bank. Natwest have opened a complaint and someone will contact me in 6 days! TOO LATE!

18th October 2018

Woeful Incompetance

It's no wonder Natwest have 1 star on...

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It's no wonder Natwest have 1 star on Trustpilot.

I used to think that Northern Rail were the worst company I have ever used, that was until I applied for a mortgage with Natwest.

Never have I known such woeful incompetence at every single stage of the mortgage process.

We were delayed by over a month (and are still delayed) due to multiple instances of consultants writing down very simple pieces of information down wrongly.

We paid for a home-buyer's report over a month ago and it still hasn't been done due to Natwest first getting the estate agents address wrong, then getting our address wrong, then getting our phone number wrong, then the surveyor that Natwest forced us to use cancelling on the day of the appointment!

During each of these failings we were never once informed by Natwest what was going on, and we only found out when we called up ourselves.

We are now at the stage where we have to call Natwest every day just to get some simple information out of them, this always takes around an hour as they take so long to answer the phone.

This is no way to treat paying customers, especially those you are entering into a multi-decade relationship with.

Sort it out.

"You're ruining moving day for us".

4th October 2018

usual rubbish. One star is too much on both.

Only give 1 star because can't go negative. (shame that). 40+ years with natwest bank. Used their insurance services for many years. Never a claim until last 4 years. Been trying to claim for 4 years on 1 building problem. This insurance is blatant...

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Only give 1 star because can't go negative. (shame that). 40+ years with natwest bank. Used their insurance services for many years. Never a claim until last 4 years. Been trying to claim for 4 years on 1 building problem. This insurance is blatant theft. arranging to leave Natwest ASAP.

22nd September 2018

No delivery

Tried to open an account ad a returning British citizen,needed to post us a letter for proof of address ,still waiting after more than two weeks amd seberal follow up phone calls and e mails,nothing,went to Lloyds opened in 10 minutes?????

31st July 2018

I need to end my 35 year relationship with this bank

I have been with these guys since college, which I think kind of works for my personal account. HOWEVER, the business relationship, has been dreadful; after getting a flyer through for a business overdraft, I applied for the overdraft and the...

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I have been with these guys since college, which I think kind of works for my personal account. HOWEVER, the business relationship, has been dreadful; after getting a flyer through for a business overdraft, I applied for the overdraft and the application has become a nightmare.

I have been into the branch multiple times, they promise to call back....never happens. I have simply been looking for a Yes or a No, so that I can move on with my business.

They have no local business or branch managers to mention.

I am still awaiting the latest outcome - there has to be a better way of banking???

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