NatWest Complaints

Having trouble with your NatWest...

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Having trouble with your NatWest account? It's frustrating sometimes when your bank just doesn't understand your issues, whether it's your current account, your credit card, loans, savings or mortgage. Sometimes the only way to be heard is to leave a formal complaint about Natwest. We've launched public complaints to try and improve the way that banks deal with customer complaints.

Read and write public complaints

Smart Money People was launched in 2014, and is dedicated to helping consumers get the inside track into the financial services industry. That’s why we’re now offering public complaints. With the help of your complaints we can help make the financial industry work better for everybody. Here’s how:

Voice your complaint in a public forum
Help others and drive real change
Have your complaint sent to NatWest

We believe that your complaints can help other consumers get the inside track on what being a customer with NatWest is really like. That’s why, by sharing your public complaint with us, you can start to help other consumers make better decisions today. You'll be helping us to drive real change by increasing trust and transparency in the financial services industry.

How do I make a NatWest complaint?

We’ve got the simplest (and quickest) way to leave a public complaint. Once you’ve submitted your complaint, we’ll pass it to the complaints department at NatWest. Your complaint will also be displayed publicly on Smart Money People, the UK's review and insight site for financial services, which will help others who might be having similar issues to yourself.

NatWest currently has a score of 4.18 / 5 on Smart Money People.

Disagree with this rating? Your complaint will help to influence this rating, so let your voice be heard and share your experiences with everyone. It’s quick and easy to leave your NatWest complaint below, and we’ll never pass on your details to anyone other than NatWest.

Leave your complaint

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See what other people like you have said about NatWest.

Stealing

They are stealing money from customers. Avoid.

Reviewed on 4th October 2021
cristian crivaci's avatar
cristian crivaci

Refused Society Account

Banked with Nat West for 51 years, had Business accounts , Foundations Mortgage, just turned down for a Club/Society account with no explanation. The days of customer service are gone, I've had Personal Business managers, etc, now just an account... Read more

Banked with Nat West for 51 years, had Business accounts , Foundations Mortgage, just turned down for a Club/Society account with no explanation. The days of customer service are gone, I've had Personal Business managers, etc, now just an account number, cannot speak to anyone who knows anything or can do anything. Might move to Barclays who have aggress to open an account.
Dr S

Reviewed on 18th September 2021
Stephen Howlett's avatar
Stephen Howlett

Once a good bank but now rubbish, (that being a polite term).

Once upon a time you could speak to a human being who made common decisions based upon affordability, lgic & common sense. Now computer algorithms control everything……….. so what do their managers actually do? I suppose provide jobs for those who lik... Read more

Once upon a time you could speak to a human being who made common decisions based upon affordability, lgic & common sense. Now computer algorithms control everything……….. so what do their managers actually do? I suppose provide jobs for those who like to wear suits rather than burger outlet aprons. If they wore those they would be at least doing something useful, but would probably have to offer good customer service of which they have no experience whatsoever.

Reviewed on 11th August 2021
terryhawkes@icloud.com's avatar
terryhawkes@icloud.com

Not interested in helping, just want to fine you as much as they can

Terrible customer service interaction. Whilst they may not realise or even understand that there is a serious global pandemic crisis going on, outside of their little wealthy unaffected bubble, their customer interaction is hopeless. They send back... Read more

Terrible customer service interaction. Whilst they may not realise or even understand that there is a serious global pandemic crisis going on, outside of their little wealthy unaffected bubble, their customer interaction is hopeless. They send back dated threatening letters (so by the time you receive the letter via 'snail mail' then the time limit has expired, so they can bombard you with a variety of fines to line their already over-flowing pockets.
They ignore your emails and calls, and when they bombard everyone you have ever known with telephone calls, texts and emails while trying to get hold of you 'urgently', when you do get through to them, then you can't actually get an appointment for another week plus - I suppose so that they can bill you further fines. All good for their pension pots I guess.
AVOID

Reviewed on 20th June 2021
Ed 's avatar
Ed

Business Mandate over 6 weeks to resolve

Being a director of a local business my experience with NatWest is awful. Made several attempts to resolve bank mandate and resolve online access. Utter incompetence by Nat West and you cannot even deal with local branch these days. Appalling

Reviewed on 18th June 2021
Martin J G Stroud's avatar
Martin J G Stroud

Unobligated and unhelpful

Shocking and arrogant. The only two words you need to know. Don't worry that we rejected your application (no problem) Dont worry that it will take us a month to tell you this and only if you had to repeatedly call to find out for yourself.... Read more

Shocking and arrogant. The only two words you need to know. Don't worry that we rejected your application (no problem) Dont worry that it will take us a month to tell you this and only if you had to repeatedly call to find out for yourself.
We don't give you reasons, we don't give you any advice, just go away and I'll tell someone you're not happy. Not that it will do much btw......
Absolutely disgraceful

Reviewed on 10th June 2021
Paul Clifford's avatar
Paul Clifford
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