NatWest Complaints

Having trouble with your NatWest...

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Having trouble with your NatWest account? It's frustrating sometimes when your bank just doesn't understand your issues, whether it's your current account, your credit card, loans, savings or mortgage. Sometimes the only way to be heard is to leave a formal complaint about Natwest. We've launched public complaints to try and improve the way that banks deal with customer complaints.

Read and write public complaints

Smart Money People was launched in 2014, and is dedicated to helping consumers get the inside track into the financial services industry. That’s why we’re now offering public complaints. With the help of your complaints we can help make the financial industry work better for everybody. Here’s how:

Voice your complaint in a public forum
Help others and drive real change
Have your complaint sent to NatWest

We believe that your complaints can help other consumers get the inside track on what being a customer with NatWest is really like. That’s why, by sharing your public complaint with us, you can start to help other consumers make better decisions today. You'll be helping us to drive real change by increasing trust and transparency in the financial services industry.

How do I make a NatWest complaint?

We’ve got the simplest (and quickest) way to leave a public complaint. Once you’ve submitted your complaint, we’ll pass it to the complaints department at NatWest. Your complaint will also be displayed publicly on Smart Money People, the UK's review and insight site for financial services, which will help others who might be having similar issues to yourself.

NatWest currently has a score of 4.18 / 5 on Smart Money People.

Disagree with this rating? Your complaint will help to influence this rating, so let your voice be heard and share your experiences with everyone. It’s quick and easy to leave your NatWest complaint below, and we’ll never pass on your details to anyone other than NatWest.

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View more NatWest complaints

See what other people like you have said about NatWest.

13th October 2020

NATWEST NO GOOD

I got burgaled 2019 rang NatWest insurance . Had over 4-5 people involved left messages to a girl called Emma in Glasgow never got back to me had a nervous break down social workers critical care team mental health only for Ian aitken to tell me he...

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I got burgaled 2019 rang NatWest insurance . Had over 4-5 people involved left messages to a girl called Emma in Glasgow never got back to me had a nervous break down social workers critical care team mental health only for Ian aitken to tell me he wasn’t interested in the emotional side only the claim was scared frightened at my lowest lots of family things goin on suicide critical car accident with my daughter family suffering cancer dad in hospital for over 5-6 week a lot so wasn’t thinking straight wrote on a receipt we’re I thought I had purchased items well my mum . Now only to be told by Ian aitken that he thinks Iv exaggerated the claim and he will be putting forward that I don’t get a penny . I have all items still in my house that we’re bro or damaged they stole my sons tools and Xmas presents so now I’m not getting anything and my son has no tv either please try other insurance companies they may all be the same it’s not the criminals you should fear it’s the insurance company I made a mistake and now there giving me nothing the worst part is they were fully aware I wasn’t myself confused scared under mental health and they said we’re not botherd . Think someone gets a bonus if they don’t pay you out I’m heartbroken and lower than what I was before so please think twice about NatWest insurance. My kids Cnt believe how bad Iv been treated no one has ever rang me to give support at the worst time of your life I’m scared all the time in my home put cameras up and upgraded all security and NatWest don’t care . No one rings you to support help or advice you they just see you’ve made a mistake and that’s it so please if you ever unsure make sure you ask questions I wish I had but no one helped me or cared I had zero support

24th September 2020

Over 3.5h and counting waiting line

I have been waiting for 3+ to speak to someone on the phone for a serious issue. They have transfered me twice to wrong departments even though it was clear and obvious which department it should have gone to in the first place.

22nd September 2020

Terrible service

We have had a black account for many years. This year due to corona virus we were prevented from going on our ski holiday by government restrictions. We have never claimed on our travel insurance before. NatWest are refusing to pay as they say the...

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We have had a black account for many years. This year due to corona virus we were prevented from going on our ski holiday by government restrictions. We have never claimed on our travel insurance before. NatWest are refusing to pay as they say the holiday was cancelled by the holiday company are are telling us to sue the company for the money. The terms are clear in the NatWest travel document that they will pay out of government restrictions stop your travel. They have used every delay tactic in the book and it has been over six months and they still have our money disgraceful!

16th September 2020

VERY SHADY AND UNTRUSTWORTHY BANK

After banking with NatWest for over 5 years, I've recently had my account closed down overnight without doing anything wrong or given any explanation, only that they consider that i have broken their terms and conditions which i haven't. All my funds...

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After banking with NatWest for over 5 years, I've recently had my account closed down overnight without doing anything wrong or given any explanation, only that they consider that i have broken their terms and conditions which i haven't. All my funds have been withheld and are being withheld by the bank for up to 60 days. After carefully reading the bank's terms and conditions, i am 110% sure i have not broken any, definitely NOT committed any fraud (reason why bank can withhold funds for up to 60 days). After being told that my account was closed by going in branch and speaking with the account closure team a couple of times. I find out today that my account is still active and receives funds although i have no access to it or to any funds on it. I've asked for my bank statements up until the account closure so i know the exact amount i'm supposed to get back as all my salary and any kind of funds are stuck there, today after speaking with the Account closure team, i find out that i only have around 600£ out of 3183£ but why i ask, the answer being that its maybe related to the to the personal loan i have taken out and the credit card money i owe , mentioning that i have paid money in my credit card account and last time i've spoken to the closure team i have been instructed to arrange a standing order just a few days before the normal paying date on my new bank account(with another bank) to pay back the money i owe in instalments as i did until now. The bank has taken the liberty of paying off the loan and credit card apparently out of my funds without my consent and without me knowing. I cant believe this has happened and i don't see how this can be legal, it is my money and the decision to close down my account was not mine and i have not done anything wrong. I dont understand how an institution so big can commit such acts and take money from me without my consent. For anyone reading, please do not open an account with this SHADY BANK!!!!

16th September 2020

VERY SHADY AND UNTRUSTWORTHY BANK

After banking with NatWest for over 5 years, I've recently had my account closed down overnight without doing anything wrong or given any explanation, only that they consider that i have broken their terms and conditions which i haven't. All my funds...

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After banking with NatWest for over 5 years, I've recently had my account closed down overnight without doing anything wrong or given any explanation, only that they consider that i have broken their terms and conditions which i haven't. All my funds have been withheld and are being withheld by the bank for up to 60 days. After carefully reading the bank's terms and conditions, i am 110% sure i have not broken any, definitely NOT committed any fraud (reason why bank can withhold funds for up to 60 days). After being told that my account was closed by going in branch and speaking with the account closure team a couple of times. I find out today that my account is still active and receives funds although i have no access to it or to any funds on it. I've asked for my bank statements up until the account closure so i know the exact amount i'm supposed to get back as all my salary and any kind of funds are stuck there, today after speaking with the Account closure team, i find out that i only have around 600£ out of 3183£ but why i ask, the answer being that its maybe related to the to the personal loan i have taken out and the credit card money i owe , mentioning that i have paid money in my credit card account and last time i've spoken to the closure team i have been instructed to arrange a standing order just a few days before the normal paying date on my new bank account(with another bank) to pay back the money i owe in instalments as i did until now. The bank has taken the liberty of paying off the loan and credit card apparently out of my funds without my consent and without me knowing. I cant believe this has happened and i don't see how this can be legal, it is my money and the decision to close down my account was not mine and i have not done anything wrong. I dont understand how an institution so big can commit such acts and take money from me without my consent. For anyone reading, please do not open an account with this SHADY BANK!!!!

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