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RBS Complaints

At Smart Money People, we've been using the power of reviews from consumers like you since 2014 to help improve financial services. It can be extremely frustrating, and often expensive when things go wrong as an RBS customer - whether your main bank...

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At Smart Money People, we've been using the power of reviews from consumers like you since 2014 to help improve financial services. It can be extremely frustrating, and often expensive when things go wrong as an RBS customer - whether your main bank account, PPI (payment protection insurance) claim, savings, mortgages, or any other Royal Bank of Scotland financial product. If they've disappointed you, sometimes it feels like the only way to move forward is to escalate your dissatisfaction with a company in the form of a complaint. That's why we want to improve the way that companies deal with complaints from customers.

Read and write public complaints

Smart Money People was launched in 2014, and is dedicated to helping consumers get the inside track into the financial services industry. That’s why we’re now offering public complaints. With the help of your complaints we can help make the financial industry work better for everybody. Here’s how:

Voice your complaint in a public forum
Help others and drive real change
Have your complaint sent to RBS

We believe that your complaints can help other consumers get the inside track on what being a customer with RBS is really like. That’s why, by sharing your public complaint with us, you can start to help other consumers make better decisions today. You'll be helping us to drive real change by increasing trust and transparency in the financial services industry.

How do I make a RBS complaint?

We’ve got the simplest (and quickest) way to leave a public complaint. Once you’ve submitted your complaint, we’ll pass it to the complaints department at RBS. Your complaint will also be displayed publicly on Smart Money People, the UK's review and insight site for financial services, which will help others who might be having similar issues to yourself.

RBS currently has a score of 3.85 / 5 on Smart Money People.

Disagree with this rating? Your complaint will help to influence this rating, so let your voice be heard and share your experiences with everyone. It’s quick and easy to leave your RBS complaint below, and we’ll never pass on your details to anyone other than RBS.

Leave your complaint

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View more RBS complaints

See what other people like you have said about RBS.

8th November 2018

Extemely poor customer service and accounts

RBS have done nothing to improve how they represent themselves to their customers. The accounts which they offer are pathetic in comparison to other banks. I have now left the bank due to their poor customer service and the closure of my local branch.

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RBS have done nothing to improve how they represent themselves to their customers. The accounts which they offer are pathetic in comparison to other banks. I have now left the bank due to their poor customer service and the closure of my local branch.

11th February 2018

UNSYMPATHETIC

Whilst travelling RBS sent me a new bank card even though my current one had over 1 month on it before it expired. When i tried to use my current one i couldn't use it as they had stopped it as they had sent me a new one. Passed from pillar to post...

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Whilst travelling RBS sent me a new bank card even though my current one had over 1 month on it before it expired. When i tried to use my current one i couldn't use it as they had stopped it as they had sent me a new one. Passed from pillar to post trying to sort it. Account now closed!!

10th February 2018

Laughed at when I said I was leaving

I'd been with RBS for about 20 years, through all their troubles, and never got anything extra for being loyal. When I told them I was leaving and getting £125 for switching, the teller laughed that I would leave for that (that's not to be sniffed a...

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I'd been with RBS for about 20 years, through all their troubles, and never got anything extra for being loyal. When I told them I was leaving and getting £125 for switching, the teller laughed that I would leave for that (that's not to be sniffed at) and did nothing to try to change my mind.

9th January 2018

Not remotely interested in customer needs. Driven by profit and greed.

RBS have closed our branch, the main branch in the next village and even taken away their cash machines. As we have no post office, I can only withdraw money from 'cashback'. It's a disgrace...our local shops run out of cash because no-one has access...

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RBS have closed our branch, the main branch in the next village and even taken away their cash machines. As we have no post office, I can only withdraw money from 'cashback'. It's a disgrace...our local shops run out of cash because no-one has access to a cash machine...so they limit the cashback facility to £20. How they are able to legally inflict this on rural customers is beyond belief.

View all 278 reviews