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RBS Complaints

At Smart Money People, we've been using the power of reviews from consumers like you since 2014 to help improve financial services. It can be extremely frustrating, and often expensive when things go wrong as an RBS customer - whether your main bank...

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At Smart Money People, we've been using the power of reviews from consumers like you since 2014 to help improve financial services. It can be extremely frustrating, and often expensive when things go wrong as an RBS customer - whether your main bank account, PPI (payment protection insurance) claim, savings, mortgages, or any other Royal Bank of Scotland financial product. If they've disappointed you, sometimes it feels like the only way to move forward is to escalate your dissatisfaction with a company in the form of a complaint. That's why we want to improve the way that companies deal with complaints from customers.

Read and write public complaints

Smart Money People was launched in 2014, and is dedicated to helping consumers get the inside track into the financial services industry. That’s why we’re now offering public complaints. With the help of your complaints we can help make the financial industry work better for everybody. Here’s how:

Voice your complaint in a public forum
Help others and drive real change
Have your complaint sent to RBS

We believe that your complaints can help other consumers get the inside track on what being a customer with RBS is really like. That’s why, by sharing your public complaint with us, you can start to help other consumers make better decisions today. You'll be helping us to drive real change by increasing trust and transparency in the financial services industry.

How do I make a RBS complaint?

We’ve got the simplest (and quickest) way to leave a public complaint. Once you’ve submitted your complaint, we’ll pass it to the complaints department at RBS. Your complaint will also be displayed publicly on Smart Money People, the UK's review and insight site for financial services, which will help others who might be having similar issues to yourself.

RBS currently has a score of 3.98 / 5 on Smart Money People.

Disagree with this rating? Your complaint will help to influence this rating, so let your voice be heard and share your experiences with everyone. It’s quick and easy to leave your RBS complaint below, and we’ll never pass on your details to anyone other than RBS.

Leave your complaint

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View more RBS complaints

See what other people like you have said about RBS.

8th February 2019

My worst banking experience

RBS made several mistakes in the account opening process (multiple complaints upheld), terrible online and mobile banking. Infuriating that almost everything apart from opening an account needs to be done in a physical branch, especially when that is...

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RBS made several mistakes in the account opening process (multiple complaints upheld), terrible online and mobile banking. Infuriating that almost everything apart from opening an account needs to be done in a physical branch, especially when that is not made clear when opening an account.

8th February 2019

My worst banking experience

RBS made several mistakes in the account opening process (multiple complaints upheld), terrible online and mobile banking. Infuriating that almost everything apart from opening an account needs to be done in a physical branch, especially when that is...

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RBS made several mistakes in the account opening process (multiple complaints upheld), terrible online and mobile banking. Infuriating that almost everything apart from opening an account needs to be done in a physical branch, especially when that is not made clear when opening an account.

22nd November 2018

Awful customer service

Had a very bad experience involving my business account with staff in branch and over the phone not able to give me meaningful and helpful advice as a result the whole process was complicated and could of been easier if staff members had taken me...

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Had a very bad experience involving my business account with staff in branch and over the phone not able to give me meaningful and helpful advice as a result the whole process was complicated and could of been easier if staff members had taken me through the process on my first point of contact. Very happy I no longer hold an account with RBS and would never go back.

8th November 2018

Extemely poor customer service and accounts

RBS have done nothing to improve how they represent themselves to their customers. The accounts which they offer are pathetic in comparison to other banks. I have now left the bank due to their poor customer service and the closure of my local branch.

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RBS have done nothing to improve how they represent themselves to their customers. The accounts which they offer are pathetic in comparison to other banks. I have now left the bank due to their poor customer service and the closure of my local branch.

View all 347 reviews