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Saga Complaints

At Smart Money People, we use the power of your reviews to help change financial services for the better. We understand that it's very frustrating, and often expensive for you when things go wrong. When dealing with the over 50s market, companies like...

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At Smart Money People, we use the power of your reviews to help change financial services for the better. We understand that it's very frustrating, and often expensive for you when things go wrong. When dealing with the over 50s market, companies like Saga should take extra care with their customer service. So if you're had a problem with insurance policy and things don't go quite to plan, or you're unhappy with something, sometimes you have to escalate your dissatisfaction with a company. That's why we want to improve the way that companies deal with complaints from customers.

Read and write public complaints

Smart Money People was launched in 2014, and is dedicated to helping consumers get the inside track into the financial services industry. That’s why we’re now offering public complaints. With the help of your complaints we can help make the financial industry work better for everybody. Here’s how:

Voice your complaint in a public forum
Help others and drive real change
Have your complaint sent to Saga

We believe that your complaints can help other consumers get the inside track on what being a customer with Saga is really like. That’s why, by sharing your public complaint with us, you can start to help other consumers make better decisions today. You'll be helping us to drive real change by increasing trust and transparency in the financial services industry.

How do I make a Saga complaint?

We’ve got the simplest (and quickest) way to leave a public complaint. Once you’ve submitted your complaint, we’ll pass it to the complaints department at Saga. Your complaint will also be displayed publicly on Smart Money People, the UK's review and insight site for financial services, which will help others who might be having similar issues to yourself.

Saga currently has a score of 3.29 / 5 on Smart Money People.

Disagree with this rating? Your complaint will help to influence this rating, so let your voice be heard and share your experiences with everyone. It’s quick and easy to leave your Saga complaint below, and we’ll never pass on your details to anyone other than Saga.

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See what other people like you have said about Saga.

19th March 2020

Behaving like a back street tin-pot insurer

I'm sure many people have had a similar experience. Car accident, not my fault, car needs repairing. Should be straightforward yes? Especially with a top drawer company like Saga with a 5 star...

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I'm sure many people have had a similar experience. Car accident, not my fault, car needs repairing. Should be straightforward yes? Especially with a top drawer company like Saga with a 5 star rating?
Don't you believe it. Incomplete repairs, quibbling over rectification of incomplete repairs, multiple phone calls to people trained in the art of obfuscation and sloping shoulders. I've been with Saga for years, never had a claim and now I'm being treated like the dirt on their shoes.
An absolutely appalling company - all shiny at the front but awol when it comes to fulfilling their obligations.

22nd February 2020

Amazing incompetence... Chocolate Tea-Pot!

We have received a letter today acknowledging my telephone complaint made in DECEMBER 2017, asking if I would like to follow it up? Today is FEB 22nd...

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We have received a letter today acknowledging my telephone complaint made in DECEMBER 2017, asking if I would like to follow it up? Today is FEB 22nd 2020!!
We have long since gone to a professional insurance company, and will steer away from your door. All the pensioners taking out new policies, at what they think to be very good premium, should consider the most important issue of 'if they have to make a claim' what is this companies track record like? Read the feedback, and don't say you weren't warned. Taking the premium is one thing, paying out is a completely different one. Sorry Richard Smith, not impressed at all with Saga, or should I say A RIGHT SAGA of a COMPANY.

21st January 2020

Awful company

Company ok until you have to claim then you will regret ever going with them. Worse insurance company i have ever been with & I'm 61. 4 months to resolve & I'm out of pocket by over a £1000 in an accident i was totally innocent in. Pay a bit extra & ...

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Company ok until you have to claim then you will regret ever going with them. Worse insurance company i have ever been with & I'm 61. 4 months to resolve & I'm out of pocket by over a £1000 in an accident i was totally innocent in. Pay a bit extra & go with a company more competent & more professional just in case you need to claim.

17th December 2019

Couldn't find my dad's car

My father was involved in an accident. The day after the accident we gave SAGA all the information they needed and Saga arranged for the car to be collected the next day, which it was. Monday came and my dad's curiosity car turned up, but the garage...

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My father was involved in an accident. The day after the accident we gave SAGA all the information they needed and Saga arranged for the car to be collected the next day, which it was. Monday came and my dad's curiosity car turned up, but the garage that was going to repaired said they hadn't got the car - alarm bells were ringing by this point. A tow truck had come to collect the car on Friday the day after the accident and I'd handed them the key because it was expected. Forty minutes passed and despite being told by SAGA they hadn't arranged or authorised the garage for the vehicle to be collected they confirmed it had been collected and was with a completely different garage. My dad was stressing and I was stressing as well. Completely useless, I won't be using them when I get to that age and my dad will be using something else after this episode.

9th October 2019

Can't issue a letter of Indemnity in 24 hours or even 4 days - shocking....

On the 5.10.2019 I was stopped for no Insurance and issued with a ticket to produce within 7...

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On the 5.10.2019 I was stopped for no Insurance and issued with a ticket to produce within 7 days.

Reference my Schedule at the time advised XYZ (reg Number) - however you have issued the certificate in 123, vehicle therefore shows as uninsured and not on MIB or polica data base.

I Request an updated certificate (You can't back date them)(unbelievable) which shows cover from 6.10 - This is no use as I have to prove cover was in place and on that plate on the 5th or prior too.

I'm then informed a letter of indemnity can be provided but, 'can take 6 to 10 days'. In the age of on line policies which are provided in seconds 'surely' the required letter (which must be a template) can also be provided equally expediently - given it's your error in the first place? "We'll ask for it to be sent recorded" - but when??? I can't use my car and have a clock ticking before a summons is potentially issued against me.

I've now called three times spent over an hour explaining this time and time again and am no further forward - 'managers' won't or don't take escalation calls' or ownership at any level to resolve this.

Given your technically in breach of contract by providing the wrong documents and you seem both totally unable to grasp the policyholder predicament I am in (no car for 5 days) or do anything to resolve the matter swiftly. I have taken my option to raise this with the FOS and would welcome your timely response and solution before tomorrow 3pm Thursday 10.10.2019.

All I want is a simple letter(or email copy preferably) that shows YOU insured the car under the above registration prior to the 5.10.2019, how hard can it be??!!

Totally at a loss for words and thoroughly disappointed with the service which I shall share in social media channels and a wider audience unless I get a response to resolve this

19th May 2019

rip off Saga renewals

They get you on the books first year then increase premium on renewals. A joke, up by £90 on a £250 policy. When you call they waste 2 minutes holding you on telling you how they have all these great offers and the CEO wanting to know how well they h...

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They get you on the books first year then increase premium on renewals. A joke, up by £90 on a £250 policy. When you call they waste 2 minutes holding you on telling you how they have all these great offers and the CEO wanting to know how well they have done. You then get someone who can't tell you why its gone up so much and speculates. Go to another issuer and its less than the £250 from the previous year, I guess they are hoping you are old enough and don't understand your options to stick with them and be ripped off.

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