Saga Complaints

At Smart Money People, we use the power of your reviews to help change financial services for the better. We understand that it's very frustrating, and often expensive for you when things go wrong. When dealing with the over 50s market, companies like...

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At Smart Money People, we use the power of your reviews to help change financial services for the better. We understand that it's very frustrating, and often expensive for you when things go wrong. When dealing with the over 50s market, companies like Saga should take extra care with their customer service. So if you're had a problem with insurance policy and things don't go quite to plan, or you're unhappy with something, sometimes you have to escalate your dissatisfaction with a company. That's why we want to improve the way that companies deal with complaints from customers.

Read and write public complaints

Smart Money People was launched in 2014, and is dedicated to helping consumers get the inside track into the financial services industry. That’s why we’re now offering public complaints. With the help of your complaints we can help make the financial industry work better for everybody. Here’s how:

Voice your complaint in a public forum
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Have your complaint sent to Saga

We believe that your complaints can help other consumers get the inside track on what being a customer with Saga is really like. That’s why, by sharing your public complaint with us, you can start to help other consumers make better decisions today. You'll be helping us to drive real change by increasing trust and transparency in the financial services industry.

How do I make a Saga complaint?

We’ve got the simplest (and quickest) way to leave a public complaint. Once you’ve submitted your complaint, we’ll pass it to the complaints department at Saga. Your complaint will also be displayed publicly on Smart Money People, the UK's review and insight site for financial services, which will help others who might be having similar issues to yourself.

Saga currently has a score of 4.88 / 5 on Smart Money People.

Disagree with this rating? Your complaint will help to influence this rating, so let your voice be heard and share your experiences with everyone. It’s quick and easy to leave your Saga complaint below, and we’ll never pass on your details to anyone other than Saga.

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View more Saga complaints

See what other people like you have said about Saga.

Mis-sold policy

We took out a policy on the 26th November 2021 online and this was followed up by a Saga sales agent about 20mins later to go through everything to make sure everything was correct. During this call we requested additional options including boiler and... Read more

We took out a policy on the 26th November 2021 online and this was followed up by a Saga sales agent about 20mins later to go through everything to make sure everything was correct. During this call we requested additional options including boiler and heating cover as their Home emergency Cover. I clearly remember the call and was advised it was an extra £39.99 which we agreed to. Needless to say took out the policy on this basis. Today went to put in a claim for boiler which started leaking and they said it wasn't covered, looked through the schedule and can clearly see Home Emergency is covered however not the heating and boiler or annual boiler service as requested. After requesting a copy of the telephone call with the sales agent they tried to say that seeing as it was setup online it wasnt added which is when I mentioned one of their sales agents called up pretty much straight after setting it up which is when this was added.
In short don't use this company and if you do ensure that you record the telephone call as it is very clear that they will do anything to get out of you making a claim.
Needless to say a subject access request has gone in for access to that telephone call.

Reviewed on 6th January 2022
Andy Simpson's avatar
Andy Simpson

Canceled policy

Was on holiday abroad and payment was cancelled and not collected when I came back I found policy canceled even though I paid by card the amount owing you still canceled it leaving me with no insurance also not happy with windshield policy as I have... Read more

Was on holiday abroad and payment was cancelled and not collected when I came back I found policy canceled even though I paid by card the amount owing you still canceled it leaving me with no insurance also not happy with windshield policy as I have been waiting 2 months for them to complete replacement of screen they have put 2 screens in and still the adas system not working properly my time and money to travel 40 miles each time 120 miles in total so far they may be cheep but you will pay for it in the end trust me
Signed a very disgruntled customer

Reviewed on 31st December 2021
Doug Warner's avatar
Doug Warner

wont pay when you had medical emergency

My wife had a trip to Turkey for one month and I insured her for 45 days and chose Saga as which magazine recommended them. Policy nr:337277. Durin the trip she got sever infection Shingles and went to see a doctor and received some medication and... Read more

My wife had a trip to Turkey for one month and I insured her for 45 days and chose Saga as which magazine recommended them. Policy nr:337277. Durin the trip she got sever infection Shingles and went to see a doctor and received some medication and now she has a scar on her face and her back as a result of this infection. when we send the claim Saga refused to accept it saying that the cost of Dr visit and medication is below the excess. Although the exchange rate at the it means they do not pay you for after care that she needs in UK to get rid of the scars she has got if she can! and nothing for the pain and suffering !

Reviewed on 24th December 2021
sina mosharraf's avatar
sina mosharraf

Still waiting - 2 months later

I started a claim for a leak on 04/10/21. To date several people have been to our house to cost up the job but no work undertaken and the leak still exists. Pushed from pillar to post when you try and contact the people involved. Thoroughly unimpressed.

Reviewed on 9th December 2021
Andrew's avatar
Andrew

quick enough taking your money but when you put a claim in they will do anything not to pay you out.

The worst company I've ever had to deal with. they take six days to answer your questions then they will do their utmost to get out of paying out for a claim.

Reviewed on 4th December 2021
carl king's avatar
carl king

Don't move to a different district

I was quite happy with Saga's quote for my car insurance until I decided to move home. I informed Saga that I was moving to a different area and I wanted them to change my address on my policy. I was expecting to pay a small administration fee for... Read more

I was quite happy with Saga's quote for my car insurance until I decided to move home. I informed Saga that I was moving to a different area and I wanted them to change my address on my policy. I was expecting to pay a small administration fee for this service. Silly me !! I was then informed by Saga that there would be an extra premium of over £100 pounds to pay, despite the fact that I had moved from London to a lower risk area.

Reviewed on 3rd December 2021
Shirley Newton's avatar
Shirley Newton
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