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Sainsburys Bank Complaints

At Smart Money People, we use the power of your reviews to help change financial services for the better. We understand it can be extremely frustrating, and often costly when things go wrong - especially with your credit card or insurance product from...

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At Smart Money People, we use the power of your reviews to help change financial services for the better. We understand it can be extremely frustrating, and often costly when things go wrong - especially with your credit card or insurance product from Sainsbury's Bank. Sometimes you have to escalate your dissatisfaction with a company, and that's where Smart Money People comes in. That's why we want to improve the way that companies deal with complaints from customers.

Read and write public complaints

Smart Money People was launched in 2014, and is dedicated to helping consumers get the inside track into the financial services industry. That’s why we’re now offering public complaints. With the help of your complaints we can help make the financial industry work better for everybody. Here’s how:

Voice your complaint in a public forum
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We believe that your complaints can help other consumers get the inside track on what being a customer with Sainsburys Bank is really like. That’s why, by sharing your public complaint with us, you can start to help other consumers make better decisions today. You'll be helping us to drive real change by increasing trust and transparency in the financial services industry.

How do I make a Sainsburys Bank complaint?

We’ve got the simplest (and quickest) way to leave a public complaint. Once you’ve submitted your complaint, we’ll pass it to the complaints department at Sainsburys Bank. Your complaint will also be displayed publicly on Smart Money People, the UK's review and insight site for financial services, which will help others who might be having similar issues to yourself.

Sainsburys Bank currently has a score of 3.08 / 5 on Smart Money People.

Disagree with this rating? Your complaint will help to influence this rating, so let your voice be heard and share your experiences with everyone. It’s quick and easy to leave your Sainsburys Bank complaint below, and we’ll never pass on your details to anyone other than Sainsburys Bank.

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See what other people like you have said about Sainsburys Bank.

10th May 2019

AVOID

Complete disaster! After using for five days in the U.S without any hitch we continued to Canada. The first hitch came when I tried to transfer the remaining US Dollars to Canadian Dollars. It took three attempts to try to do this; however this was...

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Complete disaster! After using for five days in the U.S without any hitch we continued to Canada. The first hitch came when I tried to transfer the remaining US Dollars to Canadian Dollars. It took three attempts to try to do this; however this was done and the card used to pay for a meal on our first evening. Next morning a small purchase in a gift ship was declined as was an attempt to withdraw cash from an ATM. Phone call followed in which I was assured that the cards would be re-activated at once. Two hours later card declined in restaurant - 40 minute phone call little or no progress but cards would be re-acitivated in one hour. No good for restaurant paid bill with other card. One hour forty minutes later tried to use in wine shop declined again. Another phone call this time to be told that we had suspended the card ourselves which of course we had not. Most of last day of holiday spent on phone and still lots of our money on cash card whilst bills paid with something else. For a product marketed as safe and easy travel money this fails spectacularly; and no idea how much the phone calls are going to cost

4th May 2019

Updating policy

Tried to inform Sainsburys car insurance that I, as a named driver, had picked up a 3 point penalty for speeding - awful experience. The representative was hugely unhelpful, stalled at every possible opportunity and charged us for doing the right...

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Tried to inform Sainsburys car insurance that I, as a named driver, had picked up a 3 point penalty for speeding - awful experience. The representative was hugely unhelpful, stalled at every possible opportunity and charged us for doing the right thing. He "waived" the admin fee, but then charged us for changing the details on the policy - is that not admin? He then asked for the cars mileage - surely this is completely irrelevant to the purpose of the call. The Sainsbury's representative was disgraceful - will never use them again.

26th April 2019

Terrible customer service that has directly impacted or credit rating

Joint pplication for a personal loan. The first correspondence we had was through post asking to return proof of address, however; no stamped address envelope or information about where to return supporting information was included. Subsequent...

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Joint pplication for a personal loan. The first correspondence we had was through post asking to return proof of address, however; no stamped address envelope or information about where to return supporting information was included. Subsequent information about bank account statements and identification was requested along with a signed copy of contract. This time a small stamped address envelope was provided but not sufficient for returning the required documents. The loan was approved. Another letter was sent by Sainsbury's returning our original bank statements but only 1 of 2 was returned. The letter stated that they would be in touch. That day we contacted Sainsburys bank to request an update on when the loan would be transferred. We were told that the application, which had been previously approved, was now withdrawn. The excuse was that the bank account stated for the loan transfer was not the account of the primary applicant. This was not made clear during the application process as this was a joint application and we were not informed that it mattered which bank acount was used for loan transfer, particularly since statements for current accounts of both applicants were provided. If this had been an issue this should have been addressed before the loan had been approved. The only way forward, we are told, is to reapply. This means that our credit rating is also affected. We will never bank with Sainsburys again after this experience. Every contact with this company regarding the loan application has confirmed the fact that they are amateur outfit with no due regard for potential customers

26th April 2019

Loyalty Means Nothing

Loyalty means nothing to these people . Had a issue and they sent a letter which I did not get so they canceled my policy . Been a customer for 6 years and will not use anything to do with the Sainsbury's brand . Avoid at all costs

28th March 2019

Not the lowest rate as advertised!

The loan application is simple enough, you fill in some details and they give you a likely interest rate (in my case 2.9% on £7500). You then proceed and they carry out a credit check leaving a, "mark" on your credit file and come back to offer an ...

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The loan application is simple enough, you fill in some details and they give you a likely interest rate (in my case 2.9% on £7500). You then proceed and they carry out a credit check leaving a, "mark" on your credit file and come back to offer an interest rate of over 7% (somewhat higher than indicated!). I have no outstanding debt, i am mortgage free, I earn over 40k a year i have never defaulted on a payment for anything. Of course you then become wary of applying for a loan from another company because of potential damage to your credit rating. Anyhow i applied to first direct, who did not claim to offer interest rates at 2.9 % and despite the credit check carried out by Sainsburys they offered me a loan at 5%. Still higher than id like but a lot better than Sainsburys and without being misleading. So in summary i would not bother with Sainsburys and as far as their Nectar card goes, I've some good ideas as to what they can do with that, but i don't think its appropriate to type that here.

28th March 2019

Rip Off

Sainsburys tempt you in with a low interest rate so they are at the top of the best deals list, then when you apply its possible dont get the low interest rate you thought you might be getting (and was tempted with in the first place) and you dont...

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Sainsburys tempt you in with a low interest rate so they are at the top of the best deals list, then when you apply its possible dont get the low interest rate you thought you might be getting (and was tempted with in the first place) and you dont know this until you apply, then if you dont like it your reluctant to try elsewhere because you have already just applied for credit and might not get accepted. I am trying to pay my loan off early (had it 2 months) and the interest is ridiculous, out of the £197.00 per month that I pay £57.00 is interest (over 25% of the repayment) then when you try to pay the loan off early they charge you 58 days of interest on top which in my case is around £100 to add to the early repayment. so all in all I will have made monthly repayments totalling to £592.00 over 3 monthly payments and still have to pay £9,831.50 to close my account (approx £168.00 difference between the original loan value/so everything else is interest. Don't get suckered into taking a loan from Sainburys unless your lucky enough to win the raffle and actually get the interest rate they are tempting you with. (which of course you wont know until you actually apply and create a footprint on your credit search)

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