Sainsburys Bank Complaints

At Smart Money People, we use the power of your reviews to help change financial services for the better. We understand it can be extremely frustrating, and often costly when things go wrong - especially with your credit card or insurance product from...

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At Smart Money People, we use the power of your reviews to help change financial services for the better. We understand it can be extremely frustrating, and often costly when things go wrong - especially with your credit card or insurance product from Sainsbury's Bank. Sometimes you have to escalate your dissatisfaction with a company, and that's where Smart Money People comes in. That's why we want to improve the way that companies deal with complaints from customers.

Read and write public complaints

Smart Money People was launched in 2014, and is dedicated to helping consumers get the inside track into the financial services industry. That’s why we’re now offering public complaints. With the help of your complaints we can help make the financial industry work better for everybody. Here’s how:

Voice your complaint in a public forum
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Have your complaint sent to Sainsburys Bank

We believe that your complaints can help other consumers get the inside track on what being a customer with Sainsburys Bank is really like. That’s why, by sharing your public complaint with us, you can start to help other consumers make better decisions today. You'll be helping us to drive real change by increasing trust and transparency in the financial services industry.

How do I make a Sainsburys Bank complaint?

We’ve got the simplest (and quickest) way to leave a public complaint. Once you’ve submitted your complaint, we’ll pass it to the complaints department at Sainsburys Bank. Your complaint will also be displayed publicly on Smart Money People, the UK's review and insight site for financial services, which will help others who might be having similar issues to yourself.

Sainsburys Bank currently has a score of 2.89 / 5 on Smart Money People.

Disagree with this rating? Your complaint will help to influence this rating, so let your voice be heard and share your experiences with everyone. It’s quick and easy to leave your Sainsburys Bank complaint below, and we’ll never pass on your details to anyone other than Sainsburys Bank.

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See what other people like you have said about Sainsburys Bank.

5th October 2020

Useless company

Like many others here, I was trying to cancel my policy which was due for renewal. Waited for hours and still couldn't get through their only customer service. No email or live chat as an alternative means of communication. Decided to simply cancel...

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Like many others here, I was trying to cancel my policy which was due for renewal. Waited for hours and still couldn't get through their only customer service. No email or live chat as an alternative means of communication. Decided to simply cancel my direct debit. Waiting for their reply to see if they claim charges from me. Shocking! Avoid these scumbags at all cost if you don't want to go through the same ordeal.

5th October 2020

Shocking - trying to speak to customer service renewal

On Saturday tried to ring Sainsburys Insurance - had to go through all steps to get to right person only to be told -we are...

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On Saturday tried to ring Sainsburys Insurance - had to go through all steps to get to right person only to be told -we are closed.
This morning I waited 20 minutes before being cut off, still waiting for someone to answer now - AND THIS IS THEIR RENEWALS LINE. What a joke

3rd October 2020

Impossible to change car insurance

Before picking up new car tried to change details on line,when it came to pay it timed out,tried numerous times no...

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Before picking up new car tried to change details on line,when it came to pay it timed out,tried numerous times no joy.
Phoned to be told it was closed even though it stated they were open,ended up purchasing temporary insurance, what a joke of a company.

26th September 2020

Sainsbury car insurance

This company is beyond useless. Customer service is a joke. 50 minutes wait to speak to someone People you speak to are rude and unhelpful. I cancelled my policy a month before it expired and as I cancelled before the end I have to pay £80 and they ...

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This company is beyond useless. Customer service is a joke. 50 minutes wait to speak to someone People you speak to are rude and unhelpful. I cancelled my policy a month before it expired and as I cancelled before the end I have to pay £80 and they refused to send me proof of my 8 years no claims. Will never be using them again.

15th August 2020

Horrified to find they don't automatically transfer refunds from your previous card

I have been left gobsmacked by my discovery last week that if they issue a replacement card for any reason, whether out of date, lost or hacked, they do not automatically transfer any credits that come in to the old number to the new card, although...

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I have been left gobsmacked by my discovery last week that if they issue a replacement card for any reason, whether out of date, lost or hacked, they do not automatically transfer any credits that come in to the old number to the new card, although the account remains the same. My card was replaced in May. Due to Covid I had had to cancel a lot of travel plans, some pre-paid, and refunds were due. I knew some were outstanding but presumed it was because of Covid delays. However, with some due last May I decided to check with a couple of places and discovered they had made the refunds, going back to May in some cases. I rang Sainsburys and was told that they did not automatically transfer credits from the former number to the new one, but only did so if instructed to by the customer - and that is not an ongoing instruction for all future credits but an instruction each time any credits might be due in. I was truly horrified. There were credits of about £600 sat there under the old card, which presumably Sainsbury's were taking advantage of, with no notification that they were there. The word fraud came to mind at that stage, I must admit. The person said they would manually transfer the refunds. Several days later the refunds had not appeared on the online account and I still could not believe what I'd told was true, so I called again. They confirmed the transfers had been done and said another refund was now on the old account, did I want it transferred! I will now have to keep phoning to check for late refunds. But they confirmed what I had been told. I really am horrified by this. I cannot find anywhere to send a complaint to them; it all seems to be phone numbers, but I want to put something in writing, hence this review. I checked with NatWest, my main bank and with whom I have my other credit card, to check their policy, and they seemed surprised I was even querying whether any late credits would be transferred! Of course they would be! I noticed on my last Sainsbury's statement there were a few very late payments taken out with 'correction' after them, and realised they were from the previous card. So they had transferred them across! But if someone tries to take a payment from an old card number it is refused so they get in touch with you for a new method. Why then does that not happen with refunds? Why aren't they refused and whoever is making them referred to the customer for an update? I really do feel this verges on illegal and would love to know what more I can do about it. Closing the account is not an option and then I'd lose anything else that came through altogether. I haven't had any problems with them until this and really think they should have a rethink. The policy has been confirmed to me twice by phone and once in a message.

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