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Sainsburys Bank Complaints

At Smart Money People, we use the power of your reviews to help change financial services for the better. We understand it can be extremely frustrating, and often costly when things go wrong - especially with your credit card or insurance product from...

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At Smart Money People, we use the power of your reviews to help change financial services for the better. We understand it can be extremely frustrating, and often costly when things go wrong - especially with your credit card or insurance product from Sainsbury's Bank. Sometimes you have to escalate your dissatisfaction with a company, and that's where Smart Money People comes in. That's why we want to improve the way that companies deal with complaints from customers.

Read and write public complaints

Smart Money People was launched in 2014, and is dedicated to helping consumers get the inside track into the financial services industry. That’s why we’re now offering public complaints. With the help of your complaints we can help make the financial industry work better for everybody. Here’s how:

Voice your complaint in a public forum
Help others and drive real change
Have your complaint sent to Sainsburys Bank

We believe that your complaints can help other consumers get the inside track on what being a customer with Sainsburys Bank is really like. That’s why, by sharing your public complaint with us, you can start to help other consumers make better decisions today. You'll be helping us to drive real change by increasing trust and transparency in the financial services industry.

How do I make a Sainsburys Bank complaint?

We’ve got the simplest (and quickest) way to leave a public complaint. Once you’ve submitted your complaint, we’ll pass it to the complaints department at Sainsburys Bank. Your complaint will also be displayed publicly on Smart Money People, the UK's review and insight site for financial services, which will help others who might be having similar issues to yourself.

Sainsburys Bank currently has a score of 2.93 / 5 on Smart Money People.

Disagree with this rating? Your complaint will help to influence this rating, so let your voice be heard and share your experiences with everyone. It’s quick and easy to leave your Sainsburys Bank complaint below, and we’ll never pass on your details to anyone other than Sainsburys Bank.

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See what other people like you have said about Sainsburys Bank.

21st May 2020

Disgusting attitude - lost a customer

Reasonable price for taking the policy a year ago. Have always paid car insurance monthly and deal was appealing for the double nectar points as do most of food and fuel shopping...

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Reasonable price for taking the policy a year ago. Have always paid car insurance monthly and deal was appealing for the double nectar points as do most of food and fuel shopping there.

Renewal comes through 40% higher even though no claims... and to rub it in they told me that I possibly couldn’t afford to pay the extra £10 a month for the premium so they could only offer a lump sum payment option to me?! How condescending - I could quite easily afford to pay the price upfront but I shopped around and got a better deal with my bank (Lloyds) - they quoted literally pennies more than my current policy and loads of other extras included.

When I rang Sainsbury’s to cancel, they didn’t ask why. Didn’t offer to haggle on a quote. They just told me they’d send proof of NCD in the post. I made a comment that I got a good quote with Lloyds and the person on the phone couldn’t have cared less. I get the impression they have a group of people they don’t want anymore and I’m one of them.

Policy cancelled. New insurance set up. Plus once my double points offer finishes on 9th June I will not spend another penny with them. I’ll do my shopping elsewhere. They clearly don’t want my custom.

Simon James's avatarSimon JamesLevel 1
(0)
28th April 2020

They do not refund when they say they will

We took out annual global travel insurance In February then cancelled it the next day. It has however so far taken 2 months to process the refund. It's been 5 phone calls, 3 emails, 3 tweets and each time they apologise, say they made a mistake and...

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We took out annual global travel insurance In February then cancelled it the next day. It has however so far taken 2 months to process the refund. It's been 5 phone calls, 3 emails, 3 tweets and each time they apologise, say they made a mistake and they'll process it. I'm now having to take them to a Small Claims Court. AVOID AVOID AVOID.

Wenzhe Cedric Chen's avatarWenzhe Cedric ChenLevel 1
(0)
3rd April 2020

Interest rate

My credit rating was excellent in all rating agencies, when I applied for personal loans Sainsbury banks site was showing.2.9%. After completion the application process the interest rate was 12%. So don’t trust this bank. HSBC IS THE BEST. Same thing h...

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My credit rating was excellent in all rating agencies, when I applied for personal loans Sainsbury banks site was showing.2.9%. After completion the application process the interest rate was 12%. So don’t trust this bank. HSBC IS THE BEST. Same thing happened to my wife too

Sab's avatarSabLevel 1
(0)
13th March 2020

Process takes a long time

They are unable to deliver the loan in the 3-5 day window quoted, so dont expect the loan if you need it quickly. The customer service team are completely hand tied. eg - The application is over 5 days, can you send digitally? No sorry we can't sir....

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They are unable to deliver the loan in the 3-5 day window quoted, so dont expect the loan if you need it quickly. The customer service team are completely hand tied. eg - The application is over 5 days, can you send digitally? No sorry we can't sir. OK. Can you upgrade the postage to first class, so we get the letter quicker, as you have not delivered on your 3-5 day window? No sir sorry. Sorry sorry sorry. Please senior management empower your teams, only way you can improve service!

Matt Fa's avatarMatt FaLevel 1
(0)
3rd February 2020

Falsely give low %

2.9% offered then after they take your bank details up to 6.3% ? Called number on Web page to question this and young lady said ....yes this is norm for over 50% who apply. All misleading and dishonest advertising.

GC's avatarGCLevel 1
(0)
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