Sainsburys Bank Complaints

At Smart Money People, we use the power of your reviews to help change financial services for the better. We understand it can be extremely frustrating, and often costly when things go wrong - especially with your credit card or insurance product from...

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At Smart Money People, we use the power of your reviews to help change financial services for the better. We understand it can be extremely frustrating, and often costly when things go wrong - especially with your credit card or insurance product from Sainsbury's Bank. Sometimes you have to escalate your dissatisfaction with a company, and that's where Smart Money People comes in. That's why we want to improve the way that companies deal with complaints from customers.

Read and write public complaints

Smart Money People was launched in 2014, and is dedicated to helping consumers get the inside track into the financial services industry. That’s why we’re now offering public complaints. With the help of your complaints we can help make the financial industry work better for everybody. Here’s how:

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We believe that your complaints can help other consumers get the inside track on what being a customer with Sainsburys Bank is really like. That’s why, by sharing your public complaint with us, you can start to help other consumers make better decisions today. You'll be helping us to drive real change by increasing trust and transparency in the financial services industry.

How do I make a Sainsburys Bank complaint?

We’ve got the simplest (and quickest) way to leave a public complaint. Once you’ve submitted your complaint, we’ll pass it to the complaints department at Sainsburys Bank. Your complaint will also be displayed publicly on Smart Money People, the UK's review and insight site for financial services, which will help others who might be having similar issues to yourself.

Sainsburys Bank currently has a score of 3.13 / 5 on Smart Money People.

Disagree with this rating? Your complaint will help to influence this rating, so let your voice be heard and share your experiences with everyone. It’s quick and easy to leave your Sainsburys Bank complaint below, and we’ll never pass on your details to anyone other than Sainsburys Bank.

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See what other people like you have said about Sainsburys Bank.

5th February 2019

Catch-22 on Home Insurance renewal

Took out a Home Insurance Policy with Sainsbury's Bank a couple of years ago, in loyalty to the well run local supermarket , and the premium for the cover was reasonable. I renewed automatically last year, but this year the premium had gone up quite...

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Took out a Home Insurance Policy with Sainsbury's Bank a couple of years ago, in loyalty to the well run local supermarket , and the premium for the cover was reasonable. I renewed automatically last year, but this year the premium had gone up quite a bit. I tried to log on to review the policy, but system said my details were invalid. Tried password reminder, but it claimed log in name was wrong. Tried re-registering, but system said to log on with existing details. Tried phoning help but got transferred from button push to button push and no human being answering after 11 minutes. Asked myself do I want this kind of home insurance? - then changed to Direct Line for same cover at about 60% of the premium, and 95% less hassle.

17th January 2019

Avoid!

Impossible to contact. They don't answer the phone or respond to emails and documents disappear from the web portal never to return. They may be cheap but I now understand why, they have committed no resource to the product. Am switching insurer!!

8th January 2019

Worse experience ever

Worse service ever. We filled in all paperwork months before our mortgage was due to end and got an offer more than 1 month before the due date. Yet, their solicitors (Optima legal) did not act on time and we have already paid £240 excess in interest. ...

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Worse service ever. We filled in all paperwork months before our mortgage was due to end and got an offer more than 1 month before the due date. Yet, their solicitors (Optima legal) did not act on time and we have already paid £240 excess in interest. They don't answer emails or phone calls and don't take responsibility for their delays. We were moving banks to pay less and we are actually paying more. This is being the worse experience we ever had with a bank. Our mortgage advisor has put a formal complaint against Optima Legal, yet they cannot care less as keep delaying the completion, even after acknowledging they have all the documents. Unprofessional and unethical making clients pay for not being able to do their work on time.

4th January 2019

AVOID - NOT GOOD

WARNING - do not use Sainsburys bank for your car insurance if there is any chance you may want to cancel part way through the year. I cancelled with 3 months left to go anticipating saving some money after Christmas - this was not the case. I ended...

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WARNING - do not use Sainsburys bank for your car insurance if there is any chance you may want to cancel part way through the year. I cancelled with 3 months left to go anticipating saving some money after Christmas - this was not the case. I ended up paying the remaining amount in one lump sum less £25. If I had realised this I wouldn't have bothered cancelling and would have left the car insured. After speaking to them for clarification when the paperwork came through they confirmed this was the case and I could not reinstate the policy. What a farce! I now know why my 6 other cars are all insured with Direct Line or Lancaster. You may pay a bit more overall but the service is second to none and never had any problems with making amendments to policies. DO NOT USE

26th December 2018

20th century processes

Everything is slow and clunky. Paper forms need sent off!!! It’s 2018 for goodness sake. We were in a hurry for the cash so I phoned to check it was all going ok. ‘Yes all fine - 2/3 working days and you will have the money’ was the answer. Then 8 days...

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Everything is slow and clunky. Paper forms need sent off!!! It’s 2018 for goodness sake. We were in a hurry for the cash so I phoned to check it was all going ok. ‘Yes all fine - 2/3 working days and you will have the money’ was the answer. Then 8 days later dropped through the door. Our application fell at the final hurdle because I had applied in my given name ‘Joe Bloggs’ but the name on the bank statement I sent away included my middle name ‘Joe William Bloggs’. I would have to start from scratch.
Well I went elsewhere and instead Sainsbury’s will have to start from scratch at attracting my custom back to ANY of their businesses. Crazy. Avoid.

12th November 2018

Incompetent bank

They make it very difficult to use their online banking service - when it comes to trying to get your money out. Several unnecessary validations are needed that mean your instant access account is not really instant access it's a month's notice...

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They make it very difficult to use their online banking service - when it comes to trying to get your money out. Several unnecessary validations are needed that mean your instant access account is not really instant access it's a month's notice account. Very dodgy bunch. Stay well clear to avoid stress.

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