Sainsburys Bank complaints received by the Financial Ombudsman Service over the last 18 months:
Jan-Jun 2016: 84 (25% in favour of the customer)
Jul-Dec 2015: 91 (27% in favour of the customer)
Jan-Jun 2015: 80 (30% in favour of the customer)
Across all financial providers, the average % of complaints submitted to the Ombudsman which were resolved in favour of the customer in Jan-Jun 2016 was 48%.
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Sainsburys Bank currently has a score of 2.63 / 5 on Smart Money People.
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See what other people like you have said about Sainsburys Bank.
Scam artists in disguise
Steer clear. No option of car being locked in a secure electronic access car park. Only offer road side, drive way or garage. Won't allow you to put garage because it's not yet happy to have you put roadside when it's not. Resulting in higher premium.
Reviewed on 21st October 2021Amanda Borokinni
Do not fall into the trap, stay away
Impossible to get through to them on the phone. I wanted to cancel my renewal because it was more than double what i could get elsewhere. But cancelling is next to impossible. They thought that by not attending to me, I will go away! It only made me... Read more
Impossible to get through to them on the phone. I wanted to cancel my renewal because it was more than double what i could get elsewhere. But cancelling is next to impossible. They thought that by not attending to me, I will go away! It only made me determined to not use any of their services.
Reviewed on 19th October 2021Gokul Nayar
Tired stressed and confused
I chose Sainsbury's for my car insurance as it was the best option for my needs, but how I was so... Read more
I chose Sainsbury's for my car insurance as it was the best option for my needs, but how I was so wrong.
After someone drove into the back of my car I contacted them.
The lady who drove into me asked that we went through insurance companies as she wouldn't be able to afford to replace bumpers on both cars.
I phoned Sainsbury's to get the ball rolling and this has been a battle since day one.
I was advised to take my car to a garage to get work assessed and did so straight away.
3 days later I was told that my car was a right off even though it was a cracked bumper, they told me I had to phone zenith to talk about next steps.
Zenith then told me that it wasn't a right off and I had to send pictures of the damage to them, so I did. To be told another 5 days later it was a right off.
They gave me the option of buying back the car, and because it has been in the family since new I decided that it would be the best option for me.
I was then told by Sainsbury's that I needed to get another mot on the car and a engineers report to say it was fit for the road.
Sainsbury's then paid me out, I had the work carried out on the car and got both MOT and engineers report which in total cost £450 including respray.
As my insurance was just about to end I got an email from them the day before renewal saying I had to phone them to discuss my insurance. So I phoned again to be told that my car is regarded as a catagory s right off I can only get 3rd party insurance, I was not told before because if it had been brought up I would have gotten rid of the car. They then told me that they wouldn't insure me, which I wasn't to bothered about after been messed around with.
Then after a frustrating call to be told that my no claims had been taken from me so trying to insure my car with other companies and they will only do 3rd party and it has doubled in price.
I'm really not Happy. The lady who drove into me took responsibility for the accident, and I'm getting penalize for it. They said once the forms are filled in they will release my no claims but that can take up to 48 weeks. So now I'm stuck with a car that I can't insure because of the price.
The crazy thing about it is if I hadn't contacted them I would have been driving with no insurance as they didn't inform me that I wasn't insured.
I spent 5 and a half hours on hold on the first day trying to sort out what was happening with my car and some of the staff couldn't even find my policy.
The amount of time I have spent phoning between Sainsbury's and zenith who is Sainsbury's underwriter is unbelievable, if you don't phone them nothing happens.
I'm sorry Sainsbury's but I shop in your stores and I expect a standard but your car insurance solution is giving you a bad reputation.
I would not recommend car insurance with you.Reviewed on 16th October 2021Andy
Very poor customer service.
Our policy has just come up for renewal and as the premiums had more than doubled we decided to cancel. Then came the fun part. Trying to get through the phoneline was practically impossible, I eventually found an email address to make a complaint and... Read more
Our policy has just come up for renewal and as the premiums had more than doubled we decided to cancel. Then came the fun part. Trying to get through the phoneline was practically impossible, I eventually found an email address to make a complaint and did recieve a phone call apologising. I explained that I couldn't access the online portal to cancel the policy but was told that there shouldn't be an issue. Also recieved a letter from Sainsbury's bank with a somewhat sarcastic undertone to it. If I could give zero stars I would.
Reviewed on 12th October 2021Maureen Haslam
Slippery
Claim refused as the leak problem could have been going on since previous policy. Pointed out previous 2 years policies also dealt with by same underwriter after their loss Adjuster suggested I contact previous insurers, One Call. Before that... Read more
Claim refused as the leak problem could have been going on since previous policy. Pointed out previous 2 years policies also dealt with by same underwriter after their loss Adjuster suggested I contact previous insurers, One Call. Before that insured with Swinton. All these companies use Davies Group as underwriter. I've been told by my loss assessor this company is notoriously awful and will pretty much ignore me and just suggest I go to insurance tribunal in the end if I'mnot happy. I have borrowed funds for work required anyway and maybe I'll get a positive outcome in around 3 years time if I'm lucky. AVOID anyone underwritten/handled by Davies Group
Reviewed on 9th October 2021Julie Carslake
Really Poor Bundled Package
I have had my home insurance with Sainsbury's and have always found them easy to deal with and cost effective. I pay towards Family Legal Protection, bundled in my package. I have tried to contact DLG Legal Services and can only say that I am... Read more
I have had my home insurance with Sainsbury's and have always found them easy to deal with and cost effective. I pay towards Family Legal Protection, bundled in my package. I have tried to contact DLG Legal Services and can only say that I am frustrated and disappointed. Wait time is unacceptable and then it directs you to a Vodafone voice message. No welcome message, so this could be anyone's voicemail. I have no option to remove the cost of legal cover from my insurance package. This is a complete rip-off!
Reviewed on 4th October 2021CaroB