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Santander Complaints

At Smart Money People, we've been using the power of reviews from consumers like you since 2014 to help change and improve financial services. It can be extremely frustrating, and often expensive when things go wrong as a Santander customer - whether...

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At Smart Money People, we've been using the power of reviews from consumers like you since 2014 to help change and improve financial services. It can be extremely frustrating, and often expensive when things go wrong as a Santander customer - whether it's about your main bank account, savings, mortgages, or any other Santander financial product, you want resolution, and quickly. If they've disappointed you, sometimes it feels like the only way to move forward is to escalate your dissatisfaction with a company in the form of a complaint. That's why we want to improve the way that companies deal with complaints from customers.

Read and write public complaints

Smart Money People was launched in 2014, and is dedicated to helping consumers get the inside track into the financial services industry. That’s why we’re now offering public complaints. With the help of your complaints we can help make the financial industry work better for everybody. Here’s how:

Voice your complaint in a public forum
Help others and drive real change
Have your complaint sent to Santander

We believe that your complaints can help other consumers get the inside track on what being a customer with Santander is really like. That’s why, by sharing your public complaint with us, you can start to help other consumers make better decisions today. You'll be helping us to drive real change by increasing trust and transparency in the financial services industry.

How do I make a Santander complaint?

We’ve got the simplest (and quickest) way to leave a public complaint. Once you’ve submitted your complaint, we’ll pass it to the complaints department at Santander. Your complaint will also be displayed publicly on Smart Money People, the UK's review and insight site for financial services, which will help others who might be having similar issues to yourself.

Santander currently has a score of 4.08 / 5 on Smart Money People.

Disagree with this rating? Your complaint will help to influence this rating, so let your voice be heard and share your experiences with everyone. It’s quick and easy to leave your Santander complaint below, and we’ll never pass on your details to anyone other than Santander.

Leave your complaint

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View more Santander complaints

See what other people like you have said about Santander.

10th October 2018

Santander, so unprofessional!

Santander are unprofessional and just dont care. They make mistakes with regularity but dont have the infrastructure to deal with it. Their customer service is non existent and they are impossible to contact or deal...

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Santander are unprofessional and just dont care. They make mistakes with regularity but dont have the infrastructure to deal with it. Their customer service is non existent and they are impossible to contact or deal with.
There is no common sense in their business model, they have no understanding of their customers needs and refuse to change anything to meet them. Customer service is unsurprisingly always busy with huge waits...do they do this on purpose? They say they are open from 7am -9pm but this is not true. Their fraud service is only open during business hours, as is their complaints service...the same hours that anyone who is working is also busy and unable to use them!! The wait times during working hours are horrendous and when you do get an answer you will probably have to talk to other departments and face a wait again...on purpose?? My advice would be to choose another bank as dealing with Santander will drive you crazy. They are only a bank and others outperform them in every way. They just dont care!

4th October 2018

Extortionists

I opened a student account due to starting university and Santander offered a 1/3rd off rail card. That was actually useless as it was only accepted a couple of hours during the afternoon. Once I completed my degree they immediately removed my...

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I opened a student account due to starting university and Santander offered a 1/3rd off rail card. That was actually useless as it was only accepted a couple of hours during the afternoon. Once I completed my degree they immediately removed my overdraft regardless of the fact that I had made their requested payments in their requested time, and insisted I pay it all off though I am currently looking for work. So now I am going to have a Default on my record because of these incompetent extortionists. As soon as I start working I will close my account, my partner will be shutting hers and moving her savings too. worse customer service than EA, avoid like the plague, go anywhere else

25th September 2018

Remortgage Application

My husband and I applied for a remortgage with Santander in June 18. We were apparently accepted in principle and have since been messed around with/by them....

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My husband and I applied for a remortgage with Santander in June 18. We were apparently accepted in principle and have since been messed around with/by them.
Initially it was the low valuation on our current property now it’s the actual offer, which we’ve been waiting for, for weeks.
We went through a broker who say he’s equally as frustrated with them as us. He has other customers that are in similar situation to ourselves.
What is going on with this bank? Why such poor customer service?
Why such terrible reviews?
We’re considering not bothering with this bank and taking my custom elsewhere!

4th September 2018

NO LOYALTY WHATSOEVER, GREEDY AND MONEY GRABBING

NO LOYALTY WHATSOEVER - GREEDY MONEY GRABBING. Absolutely the worst bank to deal with. Having banked with Santander (in various guises) for OVER 30 YEARS, we have been treated like children when applying for a new mortgage and told we 'can't be...

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NO LOYALTY WHATSOEVER - GREEDY MONEY GRABBING. Absolutely the worst bank to deal with. Having banked with Santander (in various guises) for OVER 30 YEARS, we have been treated like children when applying for a new mortgage and told we 'can't be trusted' !!! (Three other major high street lenders have approved us and by the way our Experian credit score falls into the 'Excellent' category). For the sake of TWO months Santander are going to charge us over £6,000 in early repayment fees for a position we feel they forced us into and there is no flexibility whatsoever. Staff are patronising and rude and don't want to do anything to help with or assess a situation on its own merits. No 'human' element to their thinking or decision process just a 'computer says' attitude. Not only will we be moving our mortgage we will also be moving our bank and savings accounts and will have nothing more to do with this awful Bank. Loyalty breeds loyalty .. I'm afraid Santander have NONE. Still I'm sure there'll be some nice fat bonuses and happy shareholders which is all that is at the (black) heart of this Bank.

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