Tesco Bank Complaints

At Smart Money People, we use the power of reviews from consumers like you to help improve financial services. It can be extremely frustrating, and often expensive when things go wrong as a Tesco Bank customer - whether it's your bank account, a PPI...

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At Smart Money People, we use the power of reviews from consumers like you to help improve financial services. It can be extremely frustrating, and often expensive when things go wrong as a Tesco Bank customer - whether it's your bank account, a PPI (payment protection insurance) claim or a credit card. If things aren't quite going to plan, sometimes you have to escalate your dissatisfaction with a company in the form of a complaint. That's why we want to improve the way that companies deal with complaints from customers.

Read and write public complaints

Smart Money People was launched in 2014, and is dedicated to helping consumers get the inside track into the financial services industry. That’s why we’re now offering public complaints. With the help of your complaints we can help make the financial industry work better for everybody. Here’s how:

Voice your complaint in a public forum
Help others and drive real change
Have your complaint sent to Tesco Bank

We believe that your complaints can help other consumers get the inside track on what being a customer with Tesco Bank is really like. That’s why, by sharing your public complaint with us, you can start to help other consumers make better decisions today. You'll be helping us to drive real change by increasing trust and transparency in the financial services industry.

How do I make a Tesco Bank complaint?

We’ve got the simplest (and quickest) way to leave a public complaint. Once you’ve submitted your complaint, we’ll pass it to the complaints department at Tesco Bank. Your complaint will also be displayed publicly on Smart Money People, the UK's review and insight site for financial services, which will help others who might be having similar issues to yourself.

Tesco Bank currently has a score of 3.65 / 5 on Smart Money People.

Disagree with this rating? Your complaint will help to influence this rating, so let your voice be heard and share your experiences with everyone. It’s quick and easy to leave your Tesco Bank complaint below, and we’ll never pass on your details to anyone other than Tesco Bank.

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See what other people like you have said about Tesco Bank.

13th October 2020

DISGUSTING SERVICE

I had Tesco home emergency cover through SCUMBAG AXA INSURANCE I lost all heating and hot water and put an EMERGENCY claim in a plumber came 24hrs later and diagnosed the fan then went another week to only have the boiler condemed ? walking away...

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I had Tesco home emergency cover through SCUMBAG AXA INSURANCE I lost all heating and hot water and put an EMERGENCY claim in a plumber came 24hrs later and diagnosed the fan then went another week to only have the boiler condemed ? walking away offering no advice or offer to arrange a quote AXA then REFUSED TO PAY A MEASELY £100 TOWARDS THE £3100 I paid British gas to replace my boiler as they said mine had not been maintained correctly even though they asked for no proof! British gas quoted me on saturday and installed on tuesday and done everything exactly as agreed to a fine art absolutely disgusting service and a disgrace i hope AXA read this and it costs you more than it cost me never was about money it was principle

25th September 2020

DO NOT GO THERE!!!

One week & 28 calls later i am still waiting for settlement, which was agreed 5 days ago. I have had to await calls from 2 other companies & had endless promises! I was also promised a further call yesterday which i have still not received! I have...

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One week & 28 calls later i am still waiting for settlement, which was agreed 5 days ago. I have had to await calls from 2 other companies & had endless promises! I was also promised a further call yesterday which i have still not received! I have been told to call another company who are finalising it, but, as i rightly pointed out, my contract is with Tesco so it is not for me to be calling anyone else. Also, i am awaiting a replacement email, as the original one stated my excess at £800, it is actually £50 - apparently it was a typing error on the draft document! Inefficient, confused, uninterested - that is the only way i can describe this poor excuse of an Insurance Company. I think they should stick to being a supermarket - i award them 3 stars for that!

21st September 2020

company strategy is to mug their customers

be aware of the auto renew that tesco hide in the small print "sold as making life easy for you" in fact the renewal price for me was 75% more expensive that searching again for building and contents insurance a fresh . Customers service is inline...

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be aware of the auto renew that tesco hide in the small print "sold as making life easy for you" in fact the renewal price for me was 75% more expensive that searching again for building and contents insurance a fresh . Customers service is inline with most insurers in that we really really really value your call in real live that means for me an average waiting time of 45 mins on the phone . which may be fine for yourself but not for me . Tesco's policy of trying to obtain your card details for their system is in my view bordering on a scam . the process on having to create an online account to view your building and contents insurance policy documents should not mean having to registry your debt card details !! and lastly and not really relevant here the idea of giving money for a Tesco card to get a discount on their products really . this was tried by companies in the 18-19 century paying workers with tokens to buy from the business . just think a little before jumping in who sets what products to be discounted on and what type of products will be offered premium priced branded goods you would never buy , discount vouchers for your next holiday !!!!

2nd September 2020

Mockery

Tesco bank started off OK, but since I've been with them my policy has done nothing but go up even though I have no claims each year and they keep giving different excuses why this is so, I've never had an insurance company for my policy like it and...

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Tesco bank started off OK, but since I've been with them my policy has done nothing but go up even though I have no claims each year and they keep giving different excuses why this is so, I've never had an insurance company for my policy like it and their staff do not care that I have said its enough and that I'm leaving in December, do not recommend at all!

26th August 2020

poor communication and threatening letters

I had insurance for my car with tesco for a year. The following year the price went up and I found a better deal with someone else. I thought it would change without me telling tesco, and when they asked for money I ignored them. I got letters and...

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I had insurance for my car with tesco for a year. The following year the price went up and I found a better deal with someone else. I thought it would change without me telling tesco, and when they asked for money I ignored them. I got letters and I rang them and we agreed that I had gone with someone else. Then I got a letter threatening debt collecting and saying I would not get credit anywhere. I rang them and explained and a very nice man took me though cancelling on line. I had to upload the contract with the other company. He said that would be the end of it. But another threatening letter came saying I had to pay for the weeks up till now with threat of debt collection. I really don't know why they behave like this. and it's hard for an older person like me when the demands mount up

17th August 2020

No recommend at all

I never made any claims but every year paid more and more this year had enough when they expected me to pay half of the money more insurance payments have gone from nearly £20 to nearly £30 and when I have cancelled they told me to pay nearly £34 fi...

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I never made any claims but every year paid more and more this year had enough when they expected me to pay half of the money more insurance payments have gone from nearly £20 to nearly £30 and when I have cancelled they told me to pay nearly £34 final payment but for what I'm asking i have found new one similar condition and lots cheaper..would never recommend..cheaters ..if I could I would give zero star

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