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Tesco Bank Complaints

At Smart Money People, we use the power of reviews from consumers like you to help improve financial services. It can be extremely frustrating, and often expensive when things go wrong as a Tesco Bank customer - whether it's your bank account, a PPI...

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At Smart Money People, we use the power of reviews from consumers like you to help improve financial services. It can be extremely frustrating, and often expensive when things go wrong as a Tesco Bank customer - whether it's your bank account, a PPI (payment protection insurance) claim or a credit card. If things aren't quite going to plan, sometimes you have to escalate your dissatisfaction with a company in the form of a complaint. That's why we want to improve the way that companies deal with complaints from customers.

Read and write public complaints

Smart Money People was launched in 2014, and is dedicated to helping consumers get the inside track into the financial services industry. That’s why we’re now offering public complaints. With the help of your complaints we can help make the financial industry work better for everybody. Here’s how:

Voice your complaint in a public forum
Help others and drive real change
Have your complaint sent to Tesco Bank

We believe that your complaints can help other consumers get the inside track on what being a customer with Tesco Bank is really like. That’s why, by sharing your public complaint with us, you can start to help other consumers make better decisions today. You'll be helping us to drive real change by increasing trust and transparency in the financial services industry.

How do I make a Tesco Bank complaint?

We’ve got the simplest (and quickest) way to leave a public complaint. Once you’ve submitted your complaint, we’ll pass it to the complaints department at Tesco Bank. Your complaint will also be displayed publicly on Smart Money People, the UK's review and insight site for financial services, which will help others who might be having similar issues to yourself.

Tesco Bank currently has a score of 3.79 / 5 on Smart Money People.

Disagree with this rating? Your complaint will help to influence this rating, so let your voice be heard and share your experiences with everyone. It’s quick and easy to leave your Tesco Bank complaint below, and we’ll never pass on your details to anyone other than Tesco Bank.

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View more Tesco Bank complaints

See what other people like you have said about Tesco Bank.

23rd November 2018

Tesco acts in an immoral way

We have phoned up twice in three years to check if some minor damage was covered by the insurance. The damage was not covered and we never made a claim. Image our surprise when we get a phone call from Tesco's to tell us we are statistically a greater...

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We have phoned up twice in three years to check if some minor damage was covered by the insurance. The damage was not covered and we never made a claim. Image our surprise when we get a phone call from Tesco's to tell us we are statistically a greater risk and for the 8 months remaining on our policy we have to pay an extra 20%. This means we lost our no claims bonus for enquiring about minor damage. A complete scam.

3rd November 2018

this comp is a complete pos

falsifying mileage data, 0 communication. after an accident although they say 'inform us asap' blah this blah that. these idiots responded almost 2 weeks later and only because the other party had informed them about the accident threatening me that i...

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falsifying mileage data, 0 communication. after an accident although they say 'inform us asap' blah this blah that. these idiots responded almost 2 weeks later and only because the other party had informed them about the accident threatening me that i had not informed them. never mind me their friggin customer who informed them via phone, live chat and even email on the day shortly after the incident. their response to this was as follows ' It was not until the call on 31 August 2016, as well as the complaint investigation, where your attempts to contact our Claims Department were found. Again, I can only apologise for this.' 5 complaints later they had not changed. Their so called managers could not answer simple questions . cancelled policy. then 2 years later when i've moved on with my life happy that i never have to dealt garbage like this ever again. i find out they have kept my account open without informing me and oh apparently i now owe them over 800 pounds. *sigh* 6th complaint. next stop fos.

12th October 2018

Think Twice

Terrible service. After a car crash which wasn't my fault, the car went in for repair @ one of Tesco's approved garages. The worst garage I've ever come across... Ever! Car is deemed not safe to drive by the RAC & they tell me it's nothing to do with...

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Terrible service. After a car crash which wasn't my fault, the car went in for repair @ one of Tesco's approved garages. The worst garage I've ever come across... Ever! Car is deemed not safe to drive by the RAC & they tell me it's nothing to do with them anymore...? Engineer was rude, ignorant and patronising. I would urge anyone to think twice before taking out insurance with this disgusting company. They are lovely whilst taking your money, but when it comes to them helping you... It's a different story.

27th September 2018

Hard Work

Unable to access Internet Saver account online to update new address & telephone number as account locked, so having to wait for a new security number to be sent in the post (as they're 'unable' to send to new telephone number). Will only send to old...

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Unable to access Internet Saver account online to update new address & telephone number as account locked, so having to wait for a new security number to be sent in the post (as they're 'unable' to send to new telephone number). Will only send to old address as 'unable' to send to new address because they're unable to update details...I have to do this online (which I can't access). First security number has been 'lost' in the post, so having to wait for a second to be sent (to the old address). Think I'll probably close instead (once I receive the security number to be able to access my account). Phew!

12th September 2018

Avoid

Horrendous bank will not protect your hard earned money if we're scammed your account can be empty in hrs I'm talking not hundreds I mean thousands and no checks or anything done unlike other banks were suspicious activity or large amounts leaving...

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Horrendous bank will not protect your hard earned money if we're scammed your account can be empty in hrs I'm talking not hundreds I mean thousands and no checks or anything done unlike other banks were suspicious activity or large amounts leaving accounts they contact you straight away to check this is you making transactions tesco don't do anything and making complaints I made one 8 weeks ago still no response or has been dealt with they must have backlog of complaints to take this long get told they will call you back never happens all banks have procedures to protect customers money that's why you put in a bank i didn't want a overdraft as don't like debt well these give you no choice they pay for things on your behalf without asking and get you in a negative balance and Then to charge you huge interest fees even though there was nothing in account to pay for it they do it now in negative balance £1000 then to keep phoning threatening with actions disgraceful they have ruined my life also my kids future what bank pays for something on your behalf when no funds in account to pay for it then to get you In a negative balance of £1000 and then to charge you for it when you didn't get asked or wanted it paid or agreed for overdraft then to constant phone calls see they can call when they want something but in regards to my complaint nothing I would absolutely avoid this bank read reviews before committing your hard earned money in to this joke of a bank wish I read reviews I would of never put my money in to it wish I stayed with my old bank what have your money totally protected when just a couple of transactions they do checks straight away and deal with anything straight away and anything is not a problem the staff at tesco bank have a carnt be bothered approach and don't care talk to you like your stupid and when rang about a statement they said not on my account so did I get someone else's statement? Total joke

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