Voting in the British Bank Awards 2020 is now open.
VOTE NOW

TSB Complaints

At Smart Money People, we've been using the power of reviews from consumers like you since 2014 to help change and improve financial services. It can be extremely frustrating, and often expensive when things go wrong as a Santander customer - whether...

Read Full Description

At Smart Money People, we've been using the power of reviews from consumers like you since 2014 to help change and improve financial services. It can be extremely frustrating, and often expensive when things go wrong as a Santander customer - whether it's about your main bank account, savings, mortgages, or any other Santander financial product, you want resolution, and quickly. If they've disappointed you, sometimes it feels like the only way to move forward is to escalate your dissatisfaction with a company in the form of a complaint. That's why we want to improve the way that companies deal with complaints from customers.

Read and write public complaints

Smart Money People was launched in 2014, and is dedicated to helping consumers get the inside track into the financial services industry. That’s why we’re now offering public complaints. With the help of your complaints we can help make the financial industry work better for everybody. Here’s how:

Voice your complaint in a public forum
Help others and drive real change
Have your complaint sent to TSB

We believe that your complaints can help other consumers get the inside track on what being a customer with TSB is really like. That’s why, by sharing your public complaint with us, you can start to help other consumers make better decisions today. You'll be helping us to drive real change by increasing trust and transparency in the financial services industry.

How do I make a TSB complaint?

We’ve got the simplest (and quickest) way to leave a public complaint. Once you’ve submitted your complaint, we’ll pass it to the complaints department at TSB. Your complaint will also be displayed publicly on Smart Money People, the UK's review and insight site for financial services, which will help others who might be having similar issues to yourself.

TSB currently has a score of 3.96 / 5 on Smart Money People.

Disagree with this rating? Your complaint will help to influence this rating, so let your voice be heard and share your experiences with everyone. It’s quick and easy to leave your TSB complaint below, and we’ll never pass on your details to anyone other than TSB.

Leave your complaint

Poor customer experienceRoom for improvement...Good customer experienceGreat customer experienceAmazing customer experience!
Not recommendedNot recommendedHmmm...Hmmm...Not lovedNot lovedMight recommendMight recommendYep, recommendedYep, recommended

View more TSB complaints

See what other people like you have said about TSB.

7th October 2019

Thomas Cook credit card claim

I have held a tsb account for 50 years and after recently filling out a credit card dispute for Thomas Cook flights I then phoned after receiving no response. I have never come across such a deliberately obstructive robotic answering stream of...

Read more

I have held a tsb account for 50 years and after recently filling out a credit card dispute for Thomas Cook flights I then phoned after receiving no response. I have never come across such a deliberately obstructive robotic answering stream of messages. In the end an operater I formed me that my claim had been overlooked and I should have received a credit on my Bill. A complete disregard for customers and the frustration that you experience when tryi g to direct a complaint

Bill 's avatarBill Level 1
(0)
2nd August 2019

Untrustworthy and cheats at TSB, liars

...

Read more


How to trust a bank that breaks their promises? The then chief executive Paul Pester had pledged that Classic Plus Accounts would have their interest rate increase from 3 to 5% on money up to £1,500, following the IT meltdown crisis but less than a year after, and the now ex chief executive gone, they broke his pledge and brought the interest rate back to 3%. It is not the £s loss, but the principle. Cheating on customers by lying.

Chantal Bristow's avatarChantal BristowLevel 1
(0)
28th July 2019

Never recommend the TSB

The TSB Bank, has given me a very poor service, blocked and caused security issues almost every time when trying to pay people either by the bankin app or online. The back office at the TSB has caused that many issues I have now decided to close my...

Read more

The TSB Bank, has given me a very poor service, blocked and caused security issues almost every time when trying to pay people either by the bankin app or online. The back office at the TSB has caused that many issues I have now decided to close my account and take my money elsewhere. TSB you area disgrace!!!!

Stew4x4's avatarStew4x4Level 1
(1)
View all 383 reviews