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TSB Complaints

At Smart Money People, we've been using the power of reviews from consumers like you since 2014 to help change and improve financial services. It can be extremely frustrating, and often expensive when things go wrong as a Santander customer - whether...

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At Smart Money People, we've been using the power of reviews from consumers like you since 2014 to help change and improve financial services. It can be extremely frustrating, and often expensive when things go wrong as a Santander customer - whether it's about your main bank account, savings, mortgages, or any other Santander financial product, you want resolution, and quickly. If they've disappointed you, sometimes it feels like the only way to move forward is to escalate your dissatisfaction with a company in the form of a complaint. That's why we want to improve the way that companies deal with complaints from customers.

Read and write public complaints

Smart Money People was launched in 2014, and is dedicated to helping consumers get the inside track into the financial services industry. That’s why we’re now offering public complaints. With the help of your complaints we can help make the financial industry work better for everybody. Here’s how:

Voice your complaint in a public forum
Help others and drive real change
Have your complaint sent to TSB

We believe that your complaints can help other consumers get the inside track on what being a customer with TSB is really like. That’s why, by sharing your public complaint with us, you can start to help other consumers make better decisions today. You'll be helping us to drive real change by increasing trust and transparency in the financial services industry.

How do I make a TSB complaint?

We’ve got the simplest (and quickest) way to leave a public complaint. Once you’ve submitted your complaint, we’ll pass it to the complaints department at TSB. Your complaint will also be displayed publicly on Smart Money People, the UK's review and insight site for financial services, which will help others who might be having similar issues to yourself.

TSB currently has a score of 3.96 / 5 on Smart Money People.

Disagree with this rating? Your complaint will help to influence this rating, so let your voice be heard and share your experiences with everyone. It’s quick and easy to leave your TSB complaint below, and we’ll never pass on your details to anyone other than TSB.

Leave your complaint

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See what other people like you have said about TSB.

29th April 2020

Time to leave TSB

I am self isolating and have been for five weeks,however I need to carry out some transactions...

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I am self isolating and have been for five weeks,however I need to carry out some transactions .
I have attempted to register for internet& telephone banking.
In order to do so the process means I receive a PIN number which would be sent to my home or mobile number,obviously I am not at home and because of the remote location I am staying at the moment I have no mobile signal.
For security reasons,they Have refused to use the number of my current location or use my email address.
As a result,I will now have to make a 140 round trip to Inverness.
It’s my only option.
Going to close my account at the first opportunity

Peter Burd's avatarPeter BurdLevel 1
(0)
20th March 2020

Internet Banking......HA HA HA HA

Slow service, can't close an account online have to download form and take to branch (if still open). If security get involved over a payment you'll be asked to phone and then shunted from one queue to another. BTW if you use google chrome the TSB...

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Slow service, can't close an account online have to download form and take to branch (if still open). If security get involved over a payment you'll be asked to phone and then shunted from one queue to another. BTW if you use google chrome the TSB system doesn't like your pop-up blocker.

Howard Rowlands's avatarHoward RowlandsLevel 1
(1)
12th March 2020

Most greedy bank in the UK, stay away.

For over 20 years I had an arranged overdraft with Lloyds before I was hived off to the TSB. I paid Lloyds an agreed interest rate of 3% over base...

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For over 20 years I had an arranged overdraft with Lloyds before I was hived off to the TSB. I paid Lloyds an agreed interest rate of 3% over base rate.
After TSB had held my account for a few months I received a letter telling me that they were cancelling that arrangement and instead would charge me 19% - 18.5% over base rate. I complained, they refused to do anything at all.
A few weeks ago I received another letter this time telling me that instead of 19% interest they would now be charging almost 40% instead.
My account has never been disorderly in any way at all.
TSB are the most greedy and arrogant bank I have ever heard of.
Don't go anywhere near them if you value your wallet.

Jonkat's avatarJonkatLevel 1
(2)
25th November 2019

Terrible experience

I was paying for home insurance for almost 3 years, no claim until my phone start playing around. After speaking to the phone for hours the outcome was that I had to increase my premiums otherwise I cannot claim for my insurance.

Sol's avatarSolLevel 1
(1)
18th November 2019

Awful

From a small business perspective, TSB has been awful. Consistent on-going problems - poor internet baking, confused staff in local branch, inflexible terms and conditions, even basic things are made difficult.

Peter's avatarPeterLevel 1
(1)
View all 428 reviews