TSB complaints received by the Financial Ombudsman Service over the last 18 months:
Jan-Jun 2016: 902 (24% in favour of the customer)
Jul-Dec 2015: 940 (13% in favour of the customer)
Jan-Jun 2015: 1,258 (13% in favour of the customer)
Across all financial providers, the average % of complaints submitted to the Ombudsman which were resolved in favour of the customer in Jan-Jun 2016 was 48%.
Read and write public complaints
Smart Money People was launched in 2014, and is dedicated to helping consumers get the inside track into the financial services industry. That’s why we’re now offering public complaints. With the help of your complaints we can help make the financial industry work better for everybody. Here’s how:
Voice your complaint in a public forum
Help others and drive real change
Have your complaint sent to TSB
We believe that your complaints can help other consumers get the inside track on what being a customer with TSB is really like. That’s why, by sharing your public complaint with us, you can start to help other consumers make better decisions today. You'll be helping us to drive real change by increasing trust and transparency in the financial services industry.
How do I make a TSB complaint?
We’ve got the simplest (and quickest) way to leave a public complaint. Once you’ve submitted your complaint, we’ll pass it to the complaints department at TSB. Your complaint will also be displayed publicly on Smart Money People, the UK's review and insight site for financial services, which will help others who might be having similar issues to yourself.
TSB currently has a score of 3.86 / 5 on Smart Money People.
Disagree with this rating? Your complaint will help to influence this rating, so let your voice be heard and share your experiences with everyone. It’s quick and easy to leave your TSB complaint below, and we’ll never pass on your details to anyone other than TSB.
Leave your complaint
View more TSB complaints
See what other people like you have said about TSB.
tsb a total disgrace!
I’ve been to the bank I have a wasted two hours with my Internet banking which is been blocked for months he was working in the bank since I came out of the bank , not working anymore I can’t believe how do use people they survive
Reviewed on 31st December 2020Alex cirstea
CEO robs vunerable adults out of money
ceo crosbie leaves vunerable adults out of pocket £425 and sends email with smily face on. No tv no funds robbed and she sits cowardly no reply. Couple abused by emails from tsb. Disgusting reported to press and ombusman.
Reviewed on 17th November 2020Louise
tsb a total disgrace!
the TSB are closing 132 branches including the former Lloyds Bank in Holt as when it closes i hope Lloyds take it back they are a disgrace as Henry Duncan would turn in his grave if he knew what was happening to his creation!
Reviewed on 9th November 2020colin flowerday
CHAPS TRANSFER FROM CLASSIC PLUS ACCOUNT TO BENEFICIARY
I PERSONALLY WENT TO TSB COVENTRY BRANCH TO MAKE A CHAPS TRANSFER OF LARGE AMOUNT FOR THE INVESTMENT ON 26TH OCTOBER 2020, WHICH WAS EXECUTED BY THE BRANCH CASHIER OVER THE COUNTER. CHAPS TRANSFER MEANS THE TRANSFER OF FUNDS MUST BE CREDITED TO THE... Read more
I PERSONALLY WENT TO TSB COVENTRY BRANCH TO MAKE A CHAPS TRANSFER OF LARGE AMOUNT FOR THE INVESTMENT ON 26TH OCTOBER 2020, WHICH WAS EXECUTED BY THE BRANCH CASHIER OVER THE COUNTER. CHAPS TRANSFER MEANS THE TRANSFER OF FUNDS MUST BE CREDITED TO THE BENEFICIARY'S ACCOUNT LATEST BY 6PM ON 26TH OCTOBER 2020. ON 27TH OCTOBER, THE BENEFICIARY INFORMED ME THAT THE FUNDS HAVE NOT BEEN CREDITED YET. I CAN NOT UNDERSTAND THAT HOW THE ELECTRONIC TRANSFER CAN GO MISSING. SINCE THEN I AM ASKING TSB BANK AS TO WHERE IS MY MONEY BY LOGGING THE QUERY WITH THEIR CUSTOMER SERVICES 3 TIMES SO FAR, WITH THE BRANCH STAFF PERSONALLY ON 28TH OCTOBER 2020, SENT EMAILS TO SENIOR MANAGEMENT OF THE BRANCH, BUT NONE OF THEM SHOWN ANY COURTESY TO UPDATE ME ABOUT MY LARGE FUND. I FEEL NOW THAT TSB BANK DON'T CARE FOR THE CUSTOMER AS ON TODAY STILL I HAVE NOT BEEN INFORMED AS TO WHERE IS MY MONEY AFTER 6 WORKING DAYS. THE BENEFICIARY HAS QUESTIONED MY INTEGRITY AS WELL. THIS STANDARD OF CUSTOMER SERVICE IS RUBBISH AND GAVE ME THE FEELING AS IF TSB BANK DO NOT CARE FOR YOUR MONEY MISSING ON THEIR PART. THE AMOUNT OF TRANSFER WAS MY PENSION. I AM ALSO PENSIONER AS WELL. BUT TSB BANK STAFF DON'T BELIEVE IN CUSTOMER CARE. AS ON TODAY I AM STILL WAITING FROM TSB TO GIVE ME THE FULL INFORMATION AS TO WHERE IS MY MONEY.
Reviewed on 2nd November 2020ASHWIN
Absolutely worst ever bank
My local branch part closed, then shut down completely... I work 6 days a week Mon to Sat, from 9-6, therefore I can't get access to any bank as the local one closed and the nearest one is over 1 hour away by car.... Tsb are too idiotic and the only... Read more
My local branch part closed, then shut down completely... I work 6 days a week Mon to Sat, from 9-6, therefore I can't get access to any bank as the local one closed and the nearest one is over 1 hour away by car.... Tsb are too idiotic and the only bank that I can't deposit cash into the post office with!!, I get a lot of cash in my work so it's hard not being able to bank it at all!, then I once got £400 taken from my account by some fraudulent activity and the bank wouldn't refund me!, absolutely the worst bank ever, I'm going with bank of Scotland now.
Reviewed on 18th October 2020Graeme
Fed up
Fed up with doing online payments and it not working. Lost 2 delivery slots of this. Going to move banks.
Reviewed on 13th October 2020Andrea Axcell