TSB Complaints

At Smart Money People, we've been using the power of reviews from consumers like you since 2014 to help change and improve financial services. It can be extremely frustrating, and often expensive when things go wrong as a Santander customer - whether...

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At Smart Money People, we've been using the power of reviews from consumers like you since 2014 to help change and improve financial services. It can be extremely frustrating, and often expensive when things go wrong as a Santander customer - whether it's about your main bank account, savings, mortgages, or any other Santander financial product, you want resolution, and quickly. If they've disappointed you, sometimes it feels like the only way to move forward is to escalate your dissatisfaction with a company in the form of a complaint. That's why we want to improve the way that companies deal with complaints from customers.

Read and write public complaints

Smart Money People was launched in 2014, and is dedicated to helping consumers get the inside track into the financial services industry. That’s why we’re now offering public complaints. With the help of your complaints we can help make the financial industry work better for everybody. Here’s how:

Voice your complaint in a public forum
Help others and drive real change
Have your complaint sent to TSB

We believe that your complaints can help other consumers get the inside track on what being a customer with TSB is really like. That’s why, by sharing your public complaint with us, you can start to help other consumers make better decisions today. You'll be helping us to drive real change by increasing trust and transparency in the financial services industry.

How do I make a TSB complaint?

We’ve got the simplest (and quickest) way to leave a public complaint. Once you’ve submitted your complaint, we’ll pass it to the complaints department at TSB. Your complaint will also be displayed publicly on Smart Money People, the UK's review and insight site for financial services, which will help others who might be having similar issues to yourself.

TSB currently has a score of 3.89 / 5 on Smart Money People.

Disagree with this rating? Your complaint will help to influence this rating, so let your voice be heard and share your experiences with everyone. It’s quick and easy to leave your TSB complaint below, and we’ll never pass on your details to anyone other than TSB.

Leave your complaint

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See what other people like you have said about TSB.

18th October 2020

Absolutely worst ever bank

My local branch part closed, then shut down completely... I work 6 days a week Mon to Sat, from 9-6, therefore I can't get access to any bank as the local one closed and the nearest one is over 1 hour away by car.... Tsb are too idiotic and the only...

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My local branch part closed, then shut down completely... I work 6 days a week Mon to Sat, from 9-6, therefore I can't get access to any bank as the local one closed and the nearest one is over 1 hour away by car.... Tsb are too idiotic and the only bank that I can't deposit cash into the post office with!!, I get a lot of cash in my work so it's hard not being able to bank it at all!, then I once got £400 taken from my account by some fraudulent activity and the bank wouldn't refund me!, absolutely the worst bank ever, I'm going with bank of Scotland now.

13th August 2020

Useless

Trying to set up online banking and website won’t verify my identity. Spent over 2 weeks trying to resolve. Been asked to ‘switch it off and switch it back on again’ (I know it’s 2020

27th July 2020

Do Not Bother to bank with TSB

This bank sent my credit card statements for approximately 6 months to a former address & since then they have been a nightmare to deal with as they applied charges and interest and defaults on my credit file for their...

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This bank sent my credit card statements for approximately 6 months to a former address & since then they have been a nightmare to deal with as they applied charges and interest and defaults on my credit file for their negligence!
I instructed them to close my account with them over a year ago and to this very day they have failed to comply and I have a second complaint with the Ombudsman due to the above. They have failed to act on the Ombudsman decision awarded in my favour 6 months ago.
Be warned and avoid this bank!!

18th July 2020

Rude customer service with no knowledge

Got account frozen due to suspicious activity brought them all evidence what was required....

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Got account frozen due to suspicious activity brought them all evidence what was required.
Said they will look in to it and told it will take 24h to review , came back after 3days told me its gonna take another 24h came back exact same day then told me we are not dealing with fraud in branch nothing we can do and the woman who deals with our fraud case is gone to holiday.Week went by came back she told me they needed more information came next day brought back all required information. Bank account frozen 9th of June its 18July they are telling me they are reviewing the information . If you have TSB Bank Account just run from them if you will get any problems it will take forever to solve and none of them can provide with accurate answers one day say one thing the other something completely different keep telling lies and lies. AVOID Move Assets internet banking lagging and slow.

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