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TSB Complaints

At Smart Money People, we've been using the power of reviews from consumers like you since 2014 to help change and improve financial services. It can be extremely frustrating, and often expensive when things go wrong as a Santander customer - whether...

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At Smart Money People, we've been using the power of reviews from consumers like you since 2014 to help change and improve financial services. It can be extremely frustrating, and often expensive when things go wrong as a Santander customer - whether it's about your main bank account, savings, mortgages, or any other Santander financial product, you want resolution, and quickly. If they've disappointed you, sometimes it feels like the only way to move forward is to escalate your dissatisfaction with a company in the form of a complaint. That's why we want to improve the way that companies deal with complaints from customers.

Read and write public complaints

Smart Money People was launched in 2014, and is dedicated to helping consumers get the inside track into the financial services industry. That’s why we’re now offering public complaints. With the help of your complaints we can help make the financial industry work better for everybody. Here’s how:

Voice your complaint in a public forum
Help others and drive real change
Have your complaint sent to TSB

We believe that your complaints can help other consumers get the inside track on what being a customer with TSB is really like. That’s why, by sharing your public complaint with us, you can start to help other consumers make better decisions today. You'll be helping us to drive real change by increasing trust and transparency in the financial services industry.

How do I make a TSB complaint?

We’ve got the simplest (and quickest) way to leave a public complaint. Once you’ve submitted your complaint, we’ll pass it to the complaints department at TSB. Your complaint will also be displayed publicly on Smart Money People, the UK's review and insight site for financial services, which will help others who might be having similar issues to yourself.

TSB currently has a score of 3.97 / 5 on Smart Money People.

Disagree with this rating? Your complaint will help to influence this rating, so let your voice be heard and share your experiences with everyone. It’s quick and easy to leave your TSB complaint below, and we’ll never pass on your details to anyone other than TSB.

Leave your complaint

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View more TSB complaints

See what other people like you have said about TSB.

24th November 2018

Sham of a bank

A sham of a bank. I'm closing my business bank account after experiencing first hand how awful they are. The customer service is rude, incompetent and appalling. I made an online bank transfer once and the money just 'disappeared into the ether' and...

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A sham of a bank. I'm closing my business bank account after experiencing first hand how awful they are. The customer service is rude, incompetent and appalling. I made an online bank transfer once and the money just 'disappeared into the ether' and they couldn't even trace what happened to it! What a joke hey? You'd think they were only using pen and paper, and mailing pigeons for their banking operations. And then out of the blue they tell me they are closing my account, for no reason, and rudely order me to return any cheque books and credit cards. My business account has always been healthily in credit too. I'm not going to waste my time, effort and state of mind on suing this bank for all the trouble it has caused me. How on earth is this bank allowed to operate; why hasn't the UK's banking regulator shut this bank down that's what I want to know?

12th November 2018

As useless as a chocolate fireguard

With IT Systems as good as a chocolate fireguard and customer service that can do nothing besides say "We're sorry but we can't find your complaint" even though a confirmation email was received - everything in general is just a shambles. Take a look...

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With IT Systems as good as a chocolate fireguard and customer service that can do nothing besides say "We're sorry but we can't find your complaint" even though a confirmation email was received - everything in general is just a shambles. Take a look at any popular Fintech banks like Monzo, you won't regret it.

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