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Wonga Complaints

We're changing the way that companies like Wonga deal with complaints from customers like...

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We're changing the way that companies like Wonga deal with complaints from customers like you. We understand it can be very frustrating and expensive when things go wrong with payday loans (sometimes called short-term loans). Whether there was a problem with your payment date, the amount you paid back, or with regards to customer service, sometimes it's best to escalate the problem and make a complaint. That's where we come in - we're improving the way that complaints are dealt with, by making them public.

Read and write public complaints

Smart Money People was launched in 2014, and is dedicated to helping consumers get the inside track into the financial services industry. That’s why we’re now offering public complaints. With the help of your complaints we can help make the financial industry work better for everybody. Here’s how:

Voice your complaint in a public forum
Help others and drive real change
Have your complaint sent to Wonga

We believe that your complaints can help other consumers get the inside track on what being a customer with Wonga is really like. That’s why, by sharing your public complaint with us, you can start to help other consumers make better decisions today. You'll be helping us to drive real change by increasing trust and transparency in the financial services industry.

How do I make a Wonga complaint?

We’ve got the simplest (and quickest) way to leave a public complaint. Once you’ve submitted your complaint, we’ll pass it to the complaints department at Wonga. Your complaint will also be displayed publicly on Smart Money People, the UK's review and insight site for financial services, which will help others who might be having similar issues to yourself.

Wonga currently has a score of 2.93 / 5 on Smart Money People.

Disagree with this rating? Your complaint will help to influence this rating, so let your voice be heard and share your experiences with everyone. It’s quick and easy to leave your Wonga complaint below, and we’ll never pass on your details to anyone other than Wonga.

Leave your complaint

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See what other people like you have said about Wonga.

24th June 2017

Rip off

I got a loan from wonga a couple years ago and they sent me an letter saying that's the debt written off the shouldn't of gave me a loan now there saying I'm due them 500+ I'm happy to pay what I'm due as I couldn't help not paying as I got made...

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I got a loan from wonga a couple years ago and they sent me an letter saying that's the debt written off the shouldn't of gave me a loan now there saying I'm due them 500+ I'm happy to pay what I'm due as I couldn't help not paying as I got made redundant I paid most of my loan there just adding money to it

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