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Complete Cover Group: Insurance Broker reviews

Name: Insurance Broker
Rating: 4.12 (439 reviews)

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4.03

Based on 439 reviews, last reviewed 24th May 2023

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

66%

13%

14%

Latest highest rating:

5

Good Service I can recomand them 100% greau service and very faat answers and changes. Reviewed on: 26th July 2022

Latest lowest rating:

1

Horrible Guys!! This company is unbelievable!!! They increased my insurance with £750 after one month. I cancelled of course and they charged me a lot! I spoke... Read more Reviewed on: 24th May 2023

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About this product

At Smart Money People, we collect Complete Cover Group Insurance Broker reviews from customers like you. If you're thinking of getting using Complete Cover Group check out our reviews, or if you're an existing Complete Cover Group customer - please share your experiences with our community in order to help out others!

Complete Cover Group Insurance Broker reviews (439)

Review of the Complete Cover Group, Insurance Broker:

Relying staff and cheap insurance

As a new driver I was looking for a cheap insurance as the prices on most insurances were much more that I was affording. The staff from complete car insurance has been very friendly and tried their best to find me a good deal. I'm very happy with the service. A big thank you Reviewed on: 23rd August 2017

Again and again problems with Complete Cover Group

If you can see below i left a review of how they dealt with my cancellation rates and approach . Got a response below that a team will contact me .. of course nobody did , i wasn`t expecting really , but why not to mention this also . after i cancelled my policy and they gave me a ridiculous amount to pay for my 4 moths left (over £600) they also charged me another month of insurance even though i cancelled before starting of next month .. as response .. nothing !! So my conclusion is .. this is the worst company , they will take as much money they can from you , beginning seems fine , but once you are in a situation , prepare the money . Reviewed on: 4th November 2017

Complete!

Very happy with Complete Cover Car Insurance - competitively priced, efficient service online and on the phone, staff friendly, helpful and product savvy, the whole process progressed quickly Reviewed on: 3rd November 2017

Reply from Complete Cover Group Thank you for taking the time to leave your review. We value your comments, and its great to hear you are happy with the service we have provided. Kind regards, Complete Cover Group. Response date: 4th November 2017

Complete Cover Group

Very quickly wrking company, very friendly staff Reviewed on: 1st November 2017

Reply from Complete Cover Group Thank you for taking the time to leave your review today. We take all types of feedback on board, and appreciate your comments! Kind regards, Complete Cover Group. Response date: 2nd November 2017

Hear me first before dealing with them

This is the worst company i dealt with . Got 4 moths left of my insurance and i needed to cancel the policy . They told me i have to pay over £600 to cancel and that they can set up a plan to pay?! This is to much , i was thinking to cancel 5 months ago and they gave me a quote of £700 in order to cancel my policy and after 5 months they changed the figures in all the fees and gave me this figure? My advice is to not deal with them , there are a lot of quality insurance companies that are professional and reasonable . Reviewed on: 30th October 2017

Reply from Complete Cover Group Thank you for taking the time to leave your review. We are sorry to hear you are unhappy with the level of service we have provided. Please be assured your comments have been duly noted, and we will investigate the matter fully. A member of our complaints team will shortly contact you to discuss this further. Kind regards, Complete Cover Group. Response date: 2nd November 2017

Didn't get apology into how was made to feel

See problem is almost resolved messaged on your Facebook page asking for an apology into why it took 7 weeks to refund £30 after being accused of lying from your team I did message twice asking for an apology into how I was made to feel and how I was treated I have updated review but until I get an apology I think a 2 is fair Reviewed on: 30th October 2017

Excellent service

Excellent service and representatives Reviewed on: 26th October 2017

Very efficient customer service

The sales person was efficient explained things well and got me through the process quickly. Definitely recommend complete cover group to others Reviewed on: 26th October 2017

Best insurance

My experience with you is excellent as you always renew automatically every year which saves me time and money Thank you Reviewed on: 25th October 2017

Fantastic service

I've found it easy to deal with this company everything was set up without complications. Highly recommend 5 stars Reviewed on: 25th October 2017

excellent service

Very helpful and friendly over the phone, nice and easy process for sending in documents. Happy with my insurer thankyou! Reviewed on: 25th October 2017