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The Co-operative Bank: Current Account reviews

Name: Current Account
Rating: 4.1 (377 reviews)

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3.99

Based on 377 reviews, last reviewed 28th Nov 2024

67% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

59%

19%

11%

Latest highest rating:

5

Customer service is a breath of fresh air Customer service is a breath of fresh air. UK based member of staff called me to go through setting up my account, recommended a linked saving accoun... Read more Reviewed on: 10th October 2024

Latest lowest rating:

2

Not a lot positive about Co-op bank The only positive thing about Co-op bank is the fact that it's a lot more ethical than other banks. However, the switch process is extremely slow and ... Read more Reviewed on: 28th November 2024

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About this product

The Co-operative (Co-op) Bank Current Account is a free account designed for everyday banking. Customers can redeem rewards for themselves or for charity. The mobile banking app also has a range of features to help you manage your money.

Our Co-op Bank Current Account reviews can give you valuable insight into life as an account holder. Be confident in your new banking provider by reading genuine customer experiences on Smart Money People.

Learn why customers chose this account and how satisfied they’ve been so far. Read about their experiences with the customer service team to see how swiftly the provider deals with customer issues. Find out what money management features are available and how much they’ve helped existing customers. Make an informed decision when opening your new account by reading our Co-op Bank Current Account reviews.

If you have a Current Account with the Co-op Bank, share your experience with others. Tell us how long you’ve had the account and whether it’s your main bank account. What are your favourite features of the account, and is there anything you feel could be improved? Have the money management features helped you understand budgeting better? Would you recommend the account to your family and friends? Write an honest Co-op Bank Current Account review today. Together, we can help people like you make better financial decisions.

The Co-operative Bank Current Account reviews (377)

Review of the The Co-operative Bank, Current Account:

Does what it says on the tin

I have never needed to leave because I get free banking and everything I need is done in timely fashion Reviewed on: 11th February 2018

Efficient ethical bank with helpful staff

The Cooperative Bank is one of the few ethical banks which is why we decided to join it many years ago. It has a user friendly app, making it easy to check accounts and move money. We pay an additional fee for our current account for which we get worldwide travel insurance, breakdown cover and access to airport lounges, all good perks. Reviewed on: 31st May 2023

Consistently high level of service and help from always approachable staff

My local co-operative bank branch in Islington consistently provides not simply good service but also help and advice. I work in the third sector and the branch has been invaluable in helping me to ensure my clients retain as much financial independence as possible while at the same time keeping them safe from possible abuse. Reviewed on: 11th April 2023

Customer Services

Keep me informed and answer my calls promptly. Reviewed on: 8th April 2023

Perfect

Straightforward and has all you need!!! Reviewed on: 5th April 2023

Switching after 20 years

Not accessible enough in regards to customer care opening hours Worst App ever never updates quick enough and has no view of pending transactions App is constantly down for maintenance yet nothing changes Poor online service Starting to think they have very lax online security and could be getting hacked due the amount of times the app and online banking goes down Reviewed on: 3rd April 2023

not competitive poor rewards and interest

Bank was excellent but deteriorated in the past 10 years. Takes an hour or two to get through to customer services by telephone. Sometimes cut off. App ok. Compain and dismissed automatically and always "upheld" only still using as been with them for just short of 50 years. Interest rates deplorable compared to competition unlike previous. Sadly back to the days they were a piggy bank. What a shame. They need to get their act together. Can't always hide behind ethical banking to exploit customers by token interest and rewards. Reviewed on: 16th March 2023

Good ethnically

Contribute lots to community schemes Reviewed on: 14th March 2023

Good customer service

Worth considering for a current account, customer service is good and they do not appear to want to squeeze every penny out of you. Reviewed on: 11th March 2023

Does everything I need

Have been with Co-Operative Bank for a decade now. Never had any bother. They were helpful and compassionate when I was a victim of fraud last year. The app works well and my money has been handled fine. No causes for complaint in ten years. Would recommend. Reviewed on: 10th March 2023

Ethical and efficient bank

I moved my current account to the Cooperative Bank as it scored highly as an ethical bank. I have been very happy with the service. The ap is easy to use, staff are efficient and helpful. I pay a monthly fee for my current account and am very happy with the additional benefits particularly the annual holiday insurance and access to airport lounges. Reviewed on: 9th March 2023

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