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Countingup: Business Account reviews

Name: Business Account
Rating: 4.86 (2379 reviews)

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4.84

Based on 2,379 reviews, last reviewed 19th Feb 2025

9600% increase in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Excellent App - Easy to navigate! The Counting up App is very easy to navigate which is most important for my daily business banking. I have also recently been able to apply for small ... Read more Reviewed on: 19th February 2025

Latest lowest rating:

2

I was happy with counting up until we got scammed ju... I was happy with counting up until we got scammed just before Christmas 2024,it took far to long to reinstall the acct and still do not have a new Bus... Read more Reviewed on: 17th February 2025

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About this product

Countingup Business Account reviews (2379)

Review of the Countingup, Business Account:

Very good

Unbelievable this account it’s very good Reviewed on: 22nd January 2021

Super easy to use

So easy to use this business bank account and with accounting software included, why wouldn't you use it? Reviewed on: 23rd March 2023

British Bank awards

I would highly recommend Countingup up to any Business owner , I got recommend a year ago by a friend and I have never had any problem with them. The services are great and customer service readily available to sort out any issue promptly Reviewed on: 23rd March 2023

Great bank really supportive

I've had a great customer experience, feel fully informed and know where to go if I need support. Reviewed on: 23rd March 2023

I got scammed

A scammer called me and took my money and counting up did absolutely nothing about it! Reviewed on: 23rd March 2023

Reply from Countingup Hi Adnan Thank you for your feedback. We want to assure you that any money you hold with us is protected in accordance with UK regulatory requirements. Although we cannot discuss specific fraud cases publicly, we want you to know that our systems, processes, and procedures comply with UK laws and regulatory guidelines. Whenever we receive a fraud claim, we conduct a thorough assessment of all available information and additional evidence provided by the customer or other sources involved in the investigation. Based on the evidence and information at hand, we make a decision on whether a refund can be issued or not. We always explain our position and reasoning to the customer. If there is sufficient evidence to support a fraud claim, there has been no breach in the terms and conditions, and the customer hasn't compromised their account, we will provide a refund. However, there may be situations where we cannot reimburse the money lost in fraudulent transactions. This is not specific to Countingup, and any other UK bank could also make the same decision. In such cases, we will always provide a private explanation for our decision and offer guidance on the next steps to take, including how to submit additional information to support the claim. Response date: 17th September 2024

Excellent

Easy to use and understandable. Reviewed on: 22nd March 2023

so easy to set up and use

Absolutely amazed by haw quick it has been to set up the account and haw easy is to keep track on expenses and make payments! Reviewed on: 22nd March 2023

Counting up is very helpful,

Counting Up is very helpful, i had customer accidentally transferred money in my counting up business account, and i had problem logging in my mobile app but they are really helped me to retrieved my account back and i managed to sent my customer money back to her account, and its really easy to used and they support you a lot Reviewed on: 22nd March 2023

Easy and affective

It is very easy really to use the app and no any conflicts with the company Truatable and good service Reviewed on: 22nd March 2023

Invoices don't always work- but good overall

Invoices don't always work, but good overall Reviewed on: 22nd March 2023

Reply from Countingup Hi I am sorry to hear that you have had issues with invoicing previously. Countingup are always adapting our features to make them as best that we possibly can for our customers. Therefore, if you do come across anything that isn't working how you would like it to, please do not hesitate to get in touch via our in-app secure messaging service. We will be happy to help, and also provide your feedback to the relevant team Response date: 17th September 2024

fabulous

Brilliant bank, always on top of things, constantly working and honest Reviewed on: 22nd March 2023

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