Awful with hidden charges
Avoid like the plaque. Lots of hidden charges and terrible customer service due to their bullying nature towards their staff. They also sent me someone else's online banking details when I requested my online banking pin.
A great building society
I have used them for years and always had great service. In fact it would seem that the other reviewer had a similar experience until they incurred a charge and then tried to blame the staff. Take responsibility yourself dear.