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Direct Line: Car Insurance reviews

Name: Car Insurance
Rating: 3.78 (353 reviews)

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3.54

Based on 353 reviews, last reviewed 23rd Nov 2024

78% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

47%

26%

19%

Latest highest rating:

5

Motability/ Direct Line. I am a Motability customer and insured through them by Direct Line. Very helpful, responded to me very quickly when mistakenly locked car keys in boot... Read more Reviewed on: 11th October 2024

Latest lowest rating:

1

Poor communication on claim handle I have been with direct line car insurance for more than 15 years . Everything will fine as long as you won’t deal any claims with them Recent experi... Read more Reviewed on: 23rd November 2024

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About this product

Shop with confidence when choosing your next car insurance provider by checking out genuine customer reviews on Smart Money People. We collect Direct Line car insurance reviews so you can make an informed decision when choosing your next provider.

Direct Line was founded in 1985 as the UK’s first direct car insurance company but has since expanded to offer a variety of insurance products. With policies to cover cars, vans and electric vehicles alongside telematics and mileage money back policies, there’s a versatile range of cover available. Read our Direct Line car insurance reviews to see how genuine Direct Line customers rate their policies.

Consider what is important to you in a car insurance policy. Perhaps you want the lowest premium possible, or you may wish for some additional add-ons to make the policy more secure. Whatever you need from a policy, read our Direct Line car insurance reviews to gain some insights into what you could expect as a Direct Line customer.

Have you had a car insurance policy with Direct Line? Leave an honest review on Smart Money People so we can help people like you make better decisions. Was the sign-up process simple, or did it perhaps take longer than you’d expected? Were you satisfied with the level of cover you received for the cost of the premium? Did you have any experience with the customer service team? Whether good or bad, leave a Direct Line car insurance review to help other drivers just like you.

Direct Line Car Insurance reviews (353)

Review of the Direct Line, Car Insurance:

Easy to deal with, good value and professional

Been with direct line for 2 years now. Still beat the vast majority of competition on premium even when I was an existing customer. Friendly personable and professional staff on the phone. Reviewed on: 8th November 2015

Avoid if you value your sanity

Do not even try to get a quote from Direct Line Insurance if you value your sanity. Unfortunately, I realised the extent of dissatisfaction of their customers and potential customers when I read the comments of their customers. This was after I tried to get a quote from them and to my horror they declined to give me a quote! Then patronised me by saying that of course I can apply again when my circumstances change. When I asked them what circumstances had to change, their unbelievable answer was that their decision is based on their underwriting criteria and I was not allowed to know the factor or factors that resulted in their decision! In other words I can reapply when these factors personal to me which are secret to me change. No doubt any sane and reasonable person can see the ridiculous, unfair and stressful position forced on the unlucky people who try to get a quote from them. Whilst I accept that they have a right to offer insurance (Or not) to whoever they prefer, it is their total disregard for the impact of their decision on their potential customers and their refusal to concede that people should be able to ask on what basis a decision has been made that may have potential impact on their future insurance application. Reviewed on: 18th February 2020

Expensive

Expensive and considering leaving when it comes up Reviewed on: 2nd February 2020

Impressed

Received renewal notification for car insurance which was in the ball park of comparison sites, rang up and they not only matched cheapest quote but bettered it with a loyalty bonus. Well impressed. Reviewed on: 11th September 2019

Great service

Have been with direct line a couple of years and had to make a claim recently through no fault of my own. They where very reassuring and dealt with my claim very well. Would definitely recommend. Reviewed on: 11th September 2019

Amazing service

My car was smashed into whilst parked outside my house and the driver ran off after writing off two other cars in the process, the police wouldn't take my car and had the fire brigade move the car to the side of the road, I called Direct Line at 1am and they had someone come out to collect the car for me that night, they managed to repair it, and a few weeks later when another issue came up on the car I called, they had someone come out with a courtesy car for me while they took mine in to be looked at and fixed, when I took it to my garage they woudln't even look at it for 2 weeks and offered no courtesy car. Direct line really did offer a fabulous service and I'd love to use them again, if my premium doesn't go up too much EEEKK! Reviewed on: 10th September 2019

Super Easy Great Price

I’ve been with Direct Line before and left due to them hiking the price constantly. Checked back a year later and the price was very reasonable and better than any insurer through any comparison website. Also offer discount due to having house insurance Reviewed on: 4th September 2019

Good quote

Best renewal price compared with other insurers. Reviewed on: 1st September 2019

Good value

Great insurance provider, always there to help,freindly people Reviewed on: 1st September 2019

No trouble

Easy to talk to, never had a problem with getting through to talk to someone on the phone. They send me reminders every year when my insurance is due. Reviewed on: 1st September 2019

Great service

Chatted to a couple of customer service agents - both knowledgable and friendly , helped me make my final choice with no pressure. Would definitely recommend. Reviewed on: 1st September 2019

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Direct Line: Car Insurance reviews

78% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Direct Line Car Insurance reviews (353)

Easy to deal with, good value and professional

Avoid if you value your sanity

Expensive

Impressed

Great service

Amazing service

Super Easy Great Price

Good quote

Good value

No trouble

Great service

Do you have a different Direct Line product?

There's still more to see!

Join Smart Money People

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