Write a review

Direct Line: Car Insurance reviews

Name: Car Insurance
Rating: 3.78 (353 reviews)

View other Direct Line products

3.54

Based on 353 reviews, last reviewed 23rd Nov 2024

78% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

47%

26%

19%

Latest highest rating:

5

Motability/ Direct Line. I am a Motability customer and insured through them by Direct Line. Very helpful, responded to me very quickly when mistakenly locked car keys in boot... Read more Reviewed on: 11th October 2024

Latest lowest rating:

1

Poor communication on claim handle I have been with direct line car insurance for more than 15 years . Everything will fine as long as you won’t deal any claims with them Recent experi... Read more Reviewed on: 23rd November 2024

Read all reviews See your review

About this product

Shop with confidence when choosing your next car insurance provider by checking out genuine customer reviews on Smart Money People. We collect Direct Line car insurance reviews so you can make an informed decision when choosing your next provider.

Direct Line was founded in 1985 as the UK’s first direct car insurance company but has since expanded to offer a variety of insurance products. With policies to cover cars, vans and electric vehicles alongside telematics and mileage money back policies, there’s a versatile range of cover available. Read our Direct Line car insurance reviews to see how genuine Direct Line customers rate their policies.

Consider what is important to you in a car insurance policy. Perhaps you want the lowest premium possible, or you may wish for some additional add-ons to make the policy more secure. Whatever you need from a policy, read our Direct Line car insurance reviews to gain some insights into what you could expect as a Direct Line customer.

Have you had a car insurance policy with Direct Line? Leave an honest review on Smart Money People so we can help people like you make better decisions. Was the sign-up process simple, or did it perhaps take longer than you’d expected? Were you satisfied with the level of cover you received for the cost of the premium? Did you have any experience with the customer service team? Whether good or bad, leave a Direct Line car insurance review to help other drivers just like you.

Direct Line Car Insurance reviews (353)

Review of the Direct Line, Car Insurance:

Easy to deal with, good value and professional

Been with direct line for 2 years now. Still beat the vast majority of competition on premium even when I was an existing customer. Friendly personable and professional staff on the phone. Reviewed on: 8th November 2015

Very good service

Good web site easy to explore and cheapest insurance for my situation. Reviewed on: 29th August 2019

Efficient

Very efficient and helpful, always on hand when needed Reviewed on: 26th August 2019

Excellent, helpful when you need them

Someone drove into the back of my car earlier this year and Direct Line has been great helping me sort everything out, making sure I had an appropriate hire car (the first one I was offered was a smart car and I had to try and get a toddler in the back! They immediately upgraded me to a more suitable car). Reviewed on: 20th August 2019

quickly resolved

Direct line were quick to assess my claim and the car was taken away quickly Reviewed on: 15th August 2019

Affordable, convenient and quick Insurance.

The website is easy to use and understand. For a 20tear old driver with no no claims bonus, I was offered a pretty decent price (Without a black box) which is absolutely amazing. However this insurance didn’t offer a lot of deals/ discounts or an incentive. Reviewed on: 13th August 2019

Direct Line First Class Service

Every time I need to contact Direct Line to make a change to my policy, there are always low waiting times to get through to an advisor. They have several options online to use as well as phone which is convenient and any issues are usually resolved then and there. Reviewed on: 11th August 2019

Great Fair Service

Happy with my insurance on my car, always very helpful and never any issues Reviewed on: 10th August 2019

Everything made so easy!

The customer service was amazing and really helpful whenever I had questions as a first time car owner. Reviewed on: 7th August 2019

Great cover

Great company , was always happy to help whenever I needed them. Direct line gave me great prices for my cover also Reviewed on: 22nd July 2019

Quick and easy claims procedure

Had to submit claim for incident with our car. It was dealt with quickly, efficiently and with minimul fuss. Was very pleased with the whole process Reviewed on: 21st July 2019

Do you have a different Direct Line product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

There's still more to see!

Direct Line has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub