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Drive 24-7 Reviews

Ratings based on 9 reviews Last review 3 months ago
1.56 / 5Average overall rating

If you're looking for breakdown cover, check out our Drive-247 reviews. We collect reviews online from people like you, so that others can choose the best breakdown cover products on the market.

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Your Drive 24-7 Reviews (9)

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8th June 2018

Absolutely terrible service resulting in stressful experience

The first time I broke down at around 8pm in January my car was in a dangerous position on a junction and I was unable to budge the car an inch. I phoned up Drive 24-7... no answer. I phoned up again and 2-3 mins later I got an 'answer' but was...

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The first time I broke down at around 8pm in January my car was in a dangerous position on a junction and I was unable to budge the car an inch. I phoned up Drive 24-7... no answer. I phoned up again and 2-3 mins later I got an 'answer' but was promptly disconnected. After this going on for about 20 mins I eventually got through to someone. The man was actually very sympathetic and genuinely wanted to help me but was struggling to arrange anything. 2 hours later I got a call back but no one was able to come and help. It was unclear why not! I was freezing and I had to phone my neighbour for a lift and arrange for my car to be picked up the next day.
The SECOND time I had to phone them my back box had fallen off. I phoned Drive 24-7 several times with no answer. Thankfully my local garage was still open and very kindly picked me up.
I've since arranged alternative cover and will never use this service again! I would say you get what you pay for but it wasn't even that cheap.

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20th March 2018

Don't Break Down 80 Miles From Home!!!!

What a waste of time this lot were last October when we broke down 80 miles from home. It took almost 4 hours for them to get someone to us; car couldn't be fixed on spot so taken to a breakdown depot - rather than a proper garage - spent hours there...

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What a waste of time this lot were last October when we broke down 80 miles from home. It took almost 4 hours for them to get someone to us; car couldn't be fixed on spot so taken to a breakdown depot - rather than a proper garage - spent hours there and finally told car wasn't worth fixing. Spoke on phone to Drive 24/7 again saying we wanted taking home with our car - they said they would but it would cost us £350! Depot manager said they would do it for £275. So having little choice asked them to take us and the car home. Finally got home about 9 hours after making initial call to Drive 24/7. Our local garage then fixed our car in a few hours and at a reasonable cost - it's still running fine now. Tried to contact Drive 24/7 to make a claim for repayment of cost of getting home, but could not get reply - by post or email. So now my complaint has gone to the Ombudsman - waiting to see what happens next. So, take my advice and avoid using Drive 24/7.

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13th March 2018

Shocking

Draw your own conclusion from this: I paid for breakdown cover with Drive24-7 and was then informed by Emergency Assist that I was not covered because they were no longer in partnership with Drive24-7 (this should have come from Drive24-7!). Attempts...

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Draw your own conclusion from this: I paid for breakdown cover with Drive24-7 and was then informed by Emergency Assist that I was not covered because they were no longer in partnership with Drive24-7 (this should have come from Drive24-7!). Attempts to contact Drive24-7 were not responded too - Mobile on answer phone and emails rejected? Then when I finally got a response it was to say that if I had taken out another breakdown policy (which of course I had) they would refund me the money paid in good faith. I got through to Emergency Assist without difficulty and managed to get a working email for Drive24-7. I then forwarded to them proof of my new policy so that a refund could be issued to me - Nothing, despite several wasted attempts! A thoroughly disappointing company.

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11th January 2018

recent Breakdown

I had a fan belt failure in January this year. they arrived well within the hour and towed my car to my usual garage a few miles away.. which is the cover I...

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I had a fan belt failure in January this year. they arrived well within the hour and towed my car to my usual garage a few miles away.. which is the cover I bought.
Mechanic was polite and cheerful... Customer Service took some time to locate my policy but overall I was happy with the service.

Dont know where the rumour of "Company gone bust in December" sprang up... but in January they were operating here in Manchester

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28th November 2017

This company is BUST! Do not purchase

Having purchased my cover (my 2nd year and absolutely no issues the previous year) 2 weeks later I have a letter from 'Emergency Assist Ltd' stating Drive24/7 have not paid their fees so my cover is...

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Having purchased my cover (my 2nd year and absolutely no issues the previous year) 2 weeks later I have a letter from 'Emergency Assist Ltd' stating Drive24/7 have not paid their fees so my cover is cancelled.......

I have contacted the following, all to no avail:
mark@drive24-7.com - This is the owner.
customerfeedback@drive24-7.com
admin@drive24-7.com

All I expect is my refund. They have provided me no service. I will not be paying any admin fees either as it is due to them I have had the policy cancelled.

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24th October 2016

peter

Apologies for the delay in responding to your initial...

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Apologies for the delay in responding to your initial email.
However, further to your request I can confirm that your policy has been cancelled with immediate effect and your debit/credit card has been credited in full less our £15.00 administration fee (as per our terms & conditions).
If you require any further assistance please do not hesitate to Contact Us again.
Kind regards,
Mark D M Allen
Managing Director
I paid 12.10.16 by mistake insurance, the next day I talked to customer service for the cancel I sent 3 messages from the cancel of policey. and after 11 days of fighting to recover money minus 15 pounds because no one wanted concat with me in 24 hours after when I send a message with cancellation. a bad insurance , not recommend to anyone
Thanks Mark