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Drive Smart Reviews

Ratings based on 2 reviews Last review 2 months ago
2.5 / 5Good overall rating

Drive Smart reviews can help you to find out more about life as a Drive Smart customer. We'll install a little, mobile-sized “telematics” gadget in your car, and measure things like your speed and braking. Then we can see if you're a safe driver and re...

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Drive Smart reviews can help you to find out more about life as a Drive Smart customer. We'll install a little, mobile-sized “telematics” gadget in your car, and measure things like your speed and braking. Then we can see if you're a safe driver and reward you for it. Smart Money People is the place for Drive Smart reviews. Together, we can help to increase trust and transparency in financial services.

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Your Drive Smart Reviews (2)

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7th April 2016

Poor claims experience and lack of client care

At the point of the accident the initial experience was very good. The car was picked up by the approved garage the next day and we were phoned to say their assessment was submitted the following day. Despite several calls per week to check progress...

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At the point of the accident the initial experience was very good. The car was picked up by the approved garage the next day and we were phoned to say their assessment was submitted the following day. Despite several calls per week to check progress it then took nearly a month for the company to acknowledge they had the report. They then sent a chequered without any communication or discussion of their offer (car was a right off). Despite being told that we wanted to take the car back the company has done nothing to assist even suggesting we contact the black box company to find out where the car was as a salvage company has taken it from their approved garage.....we are still trying to retrieve the car...hoping it hasn't been crushed. We will be seeking additional compensation including the loss of use of a months worth of premium which is c£100 in itself. The claims team were uncommunicative, disinterested and at times belligerent and bordering on being rude. Not what you want when you make a legitimate claim, after all that's why you have insurance.