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Esure Reviews

Ratings based on 65 reviews Last review 2 weeks ago
3.45 / 5Good overall rating

Esure reviews written by our Smart Money People can help you to find out more about this insurance company. Smart Money People is the UK's independent financial services review site. Read and write Esure insurance reviews, and together we can help to...

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Esure reviews written by our Smart Money People can help you to find out more about this insurance company. Smart Money People is the UK's independent financial services review site. Read and write Esure insurance reviews, and together we can help to increase trust and transparency in financial services.

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Your Esure Reviews (65)

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16th May 2017

Idiots

Completely unknown to me, their attempt to take a monthly payment failed... fair enough... BUT no phone call, no letter, nothing... The first I hear of any issues is after receiving a text message this morning while at work saying that my car...

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Completely unknown to me, their attempt to take a monthly payment failed... fair enough... BUT no phone call, no letter, nothing... The first I hear of any issues is after receiving a text message this morning while at work saying that my car insurance has been cancelled 3 DAYS AGO!.. Really?! REALLY?!!

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28th January 2017

Bunch of jokers

After a 3rd party decided to drive into the side of my car whilst parked I was forced to submit a claim. Esure said their policy was to claim against my own insurance first until the 3rd party accepts liability. The incident was caught on CCTV however...

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After a 3rd party decided to drive into the side of my car whilst parked I was forced to submit a claim. Esure said their policy was to claim against my own insurance first until the 3rd party accepts liability. The incident was caught on CCTV however esure failed to request the footage and did not investigate the claim. Obviously cheaper for me to foot the cost rather than esure to actually do their job. From numerous complaints it is evident from the outset esure had no intentions of following up the claim. Now awaiting response from the ombudsman.
DO NOT USE THESE COWBOYS

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27th January 2017

Just don't try to claim even with emergency cover

I went with them for home and contents due to the price, even have emergency home cover. It might be the same with all insurance companies but it seems I have to get the problem fully assessed before they will send an assessor. So have to pay for a...

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I went with them for home and contents due to the price, even have emergency home cover. It might be the same with all insurance companies but it seems I have to get the problem fully assessed before they will send an assessor. So have to pay for a plumber/builder to come in to assess the issue. Not happy.

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6th January 2017

Don't use Esure

I have recently had my car stolen then recovered, it took them over 4 weeks to give me a courtesy car even though they had possession of the car within the first week. It has been 4 weeks and they haven't declared whether it has been written off or...

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I have recently had my car stolen then recovered, it took them over 4 weeks to give me a courtesy car even though they had possession of the car within the first week. It has been 4 weeks and they haven't declared whether it has been written off or repairable. The staff and not sympathetic and do not care. I asked to be contacted daily by someone as it was me who was chasing them but daily...but surprise surprise they didn't and it was still me chasing up a team who quite frankly didn't care that I didn't have a car or any means of transport for 4 weeks. They have so much small print which you don't get to notice until you make a claim and costs you much more..Go with someone more trustworthy such as Directline I will never ever go back to Esure ever again.

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24th December 2016

Good product

We have recently renewed our home insurance with Esure and the process was simple. We used a comparison website and Esure was the best deal. The sign up process was easy and we received our documentation promptly by email, followed by the paper...

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We have recently renewed our home insurance with Esure and the process was simple. We used a comparison website and Esure was the best deal. The sign up process was easy and we received our documentation promptly by email, followed by the paper documents through the post. The rate was good and the cover is adequate.

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17th December 2016

They're a joke!

I've been with Esure for the past 3 years as they would give me good deals and I thought to stick to one insurance....

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I've been with Esure for the past 3 years as they would give me good deals and I thought to stick to one insurance.
This year my car was parked and was made aware by a witness that the car had been bumped into. The rear bumper was left wonkey. The witness took pictures of the van suspect (VRM plus even company name and tel number as it was printed on the sides) and sent them to me. For the first time in 18 years I made a claim.
Guess what, the witness did not wish to respond to Esure, the pictures suddenly became unimportant, and for that reason I was blamed at fault 100%. There was no compromising whatsoever with the other insurer and were not very helpful over the phone. I didn't even see the accident but I was totally blamed. This year my premium has gone from 350 to almost 800! I'm so looking forward to call them to cancel the policy to say what a joke company they are. If you take it up, good luck when you make a claim.
And what I understood is that the longest you are their customer and the worst will be for you! Try it and you'll trust me!

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30th November 2016

cheats, fraud company

worst insurer i have had the misfortune of dealing with in 6 years. They doubled the premium for changing address even though it is a nicer area. I can understand 50-100 pounds increase but 500 pounds increase is literally robbing people off their...

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worst insurer i have had the misfortune of dealing with in 6 years. They doubled the premium for changing address even though it is a nicer area. I can understand 50-100 pounds increase but 500 pounds increase is literally robbing people off their money . Cancelled policy half way down but lost most of the money..glad to get rid off it anyway. Don't tell me you have not been warned

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31st October 2016

Terrible claims service....

We sadly had a flood claim in April this year and Esure sent around one of their own Surveyors to review the damage. He offered £2,800 in settlement which we were not happy about.....six months later the claim has still not been settled but their ...

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We sadly had a flood claim in April this year and Esure sent around one of their own Surveyors to review the damage. He offered £2,800 in settlement which we were not happy about.....six months later the claim has still not been settled but their offer is now £10,500! This is a shocking company whose claims service is woeful!

I am going on TV at the end of the month to talk about our experience...I am looking forward to getting a chance to talk about this!

Also, I found Esure by using the comparison website - go compare - funny how both companies are owned by the same parent company!!!! Not sure this is treating customers fairly!!!

I have worked in the insurance industry for 29 years.....never felt that I would ever complain about the service of a claims department but this is the first household claim I have ever made....please choose your insurer carefully!

You have been warned!

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29th October 2016

1 star can not justify how poor they are

Bought my car insurance for the first time with this bogus so called big company and been told in 5 days that my insurance will cancel after 15 days. While i called them to know reason just after received the txt been told my insurance already...

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Bought my car insurance for the first time with this bogus so called big company and been told in 5 days that my insurance will cancel after 15 days. While i called them to know reason just after received the txt been told my insurance already cancelled. And I drove around 60 miles on that day without any insurance. Later while i told them that my insurance supposed to cancel after 14 days not 5 days they said it will be reinstate. The reason they cancelled my insurance because I took too many quotations. DONT TRAPPED AS THEY ALMOST ALWAYS GIVE THE CHEAPEST PRICE IN COMPARE SITES. Pay extra and stay safe. See their reviews from different sites before put your feet to their trap.

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10th October 2016

Very unhelpful

I have found this the most unhelpful car insurance company I have ever been insured with me. Most of their employee's on the phone are unhelpful and some are plain rude. I contacted them in regards to accident I was involved in which wasn't my fault...

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I have found this the most unhelpful car insurance company I have ever been insured with me. Most of their employee's on the phone are unhelpful and some are plain rude. I contacted them in regards to accident I was involved in which wasn't my fault and they were very unhelpful in regards to helping me with the claim and they also gave me the wrong information for who and which insurance company I needed to speak to. I wont be going back to Esure.

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24th September 2016

I would give zero stars if I could

Absolutely awful company. Hope you never ever have reason to claim, they are cheap for a reason. They are the absolute worst and how they have 5 star defaqto is beyond me. Please, do yourself a favour and for the sake of your nerves and sanity go...

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Absolutely awful company. Hope you never ever have reason to claim, they are cheap for a reason. They are the absolute worst and how they have 5 star defaqto is beyond me. Please, do yourself a favour and for the sake of your nerves and sanity go with someone else.

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17th September 2016

Finally...wow!

After years of flirting with a large selection of insurers for my car insurance, I have finally found my perfect match! Esure have always matches my best offer and their multi car insurance has saved us loads. Their customer service is top notch too....

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After years of flirting with a large selection of insurers for my car insurance, I have finally found my perfect match! Esure have always matches my best offer and their multi car insurance has saved us loads. Their customer service is top notch too. No complaints here. Thank you Esure!

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