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Esure Reviews

Ratings based on 102 reviews Last review 1 month ago
3.52 / 5Great overall rating

Esure reviews written by our Smart Money People can help you to find out more about this insurance company. Smart Money People is the UK's independent financial services review site. Read and write Esure insurance reviews, and together we can help to...

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Esure reviews written by our Smart Money People can help you to find out more about this insurance company. Smart Money People is the UK's independent financial services review site. Read and write Esure insurance reviews, and together we can help to increase trust and transparency in financial services.

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Your Esure Reviews (102)

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1st October 2017

Fast friendly and reliable service

I used Esure for last years car insurance, sadly they couldn't be beaten on price this year. However I will say they have a great customer service team. I experience a little bump in the car and they were very helpful indeed. In the end the claim...

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I used Esure for last years car insurance, sadly they couldn't be beaten on price this year. However I will say they have a great customer service team. I experience a little bump in the car and they were very helpful indeed. In the end the claim didn't go through as the other driver decided they could fix things themselves. Esure were great, there was no pressure to put a claim in and they didn't hound me with phone calls when I came to leave their service either.

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1st October 2017

TRUSTED AND HELPFUL

When my central heating broke down, I made a mistake and called out a plumber from yellow pages and cost me a bomb. The boiler failed again and I rang ENSURE insurance and they told me I should have called them as I had emergency cover. They arranged...

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When my central heating broke down, I made a mistake and called out a plumber from yellow pages and cost me a bomb. The boiler failed again and I rang ENSURE insurance and they told me I should have called them as I had emergency cover. They arranged an engineer who came quite late at night and sorted the heating out. I had follow up calls from the Engineer's & insurance company to make sure my central heating was working. The engineer checked all my radiators. Thogh he was only a young guy he had a lot of experience.

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22nd September 2017

Lies and lack of accountability

Left us a courtesy car that was a van. Made us chase it up with the third party and forgot that I was the customer. Lied through the process about when it would arrive and that they had spoken to the company providing the car. Was told not disruption...

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Left us a courtesy car that was a van. Made us chase it up with the third party and forgot that I was the customer. Lied through the process about when it would arrive and that they had spoken to the company providing the car. Was told not disruption to our life yet we have lost 2 days missed appointments and our sons football presentation to stare at a van that we were not comfortable or safe to drive. Disgusted

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12th September 2017

incompetente

someone crushed into my car, the police after investigation gave the fault to third party, but Esure still charged me for all the repair and also charge me extra the following year and I am still pay extra with an other insurance company due to esure...

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someone crushed into my car, the police after investigation gave the fault to third party, but Esure still charged me for all the repair and also charge me extra the following year and I am still pay extra with an other insurance company due to esure not clearing my claim.
don't use them, they lost all reports from police and they told me that they could not do anything about it.

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24th August 2017

Love the emergency cover

Great value and love the free home emergency cover. Had cause to use this twice, once for blocked drain and again for a faulty boiler. Both times the matter was resolved hassle free and very promptly. As this was a bolt on service these claims didn't...

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Great value and love the free home emergency cover. Had cause to use this twice, once for blocked drain and again for a faulty boiler. Both times the matter was resolved hassle free and very promptly. As this was a bolt on service these claims didn't effect my no claims at renewal either.

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5th August 2017

Best help I ever had

After a "lovely " ( not ) man took the backend off my car off on a supermarket car park , because he was impatient with the line off cars and wanted to get off the carpark put miss judged the size off his car and was very aggressive towards me and my...

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After a "lovely " ( not ) man took the backend off my car off on a supermarket car park , because he was impatient with the line off cars and wanted to get off the carpark put miss judged the size off his car and was very aggressive towards me and my 14 year old daughter ( who got a bit gobby ) kids !!
They were very good and handled it in a very professional way and took all the worry off me and " got it sorted "
My car is not worth much but with low milages and the fact I am a childminder so most days have 6 borrowed baby's in it, it's prise less to me and was sorted with in 48 hours , a very happy customer

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