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Esure Reviews

Ratings based on 110 reviews Last review 1 week ago
3.36 / 5Good overall rating

Esure reviews written by our Smart Money People can help you to find out more about this insurance company. Smart Money People is the UK's independent financial services review site. Read and write Esure insurance reviews, and together we can help to...

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Esure reviews written by our Smart Money People can help you to find out more about this insurance company. Smart Money People is the UK's independent financial services review site. Read and write Esure insurance reviews, and together we can help to increase trust and transparency in financial services.

5 40
4 25
3 11
2 3
1 31

Your Esure Reviews (110)

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11th April 2018

Disgusting service

Absolutely disgusting service. I wish i could give 0 star, and that's not me exaggerating. My partners car was involved in an accident and they got there repairers to get the car fixed. Pictures were taken as well as a visual and practical examination...

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Absolutely disgusting service. I wish i could give 0 star, and that's not me exaggerating. My partners car was involved in an accident and they got there repairers to get the car fixed. Pictures were taken as well as a visual and practical examination was taken upon collecting the car. On the day the car was "fixed" and being dropped, the driver seemed really eager to drop the car off without me having time to analyse the vehicle. Called me and i told him i would be down in 1 min, less than 30 seconds he was at my door and ready to hand the keys and take payment without my assessing the vehicle. While inspecting the vehicle and waiting for him to get through to the garage so i can make bank payment i luckily decided to take a seat in the car as it was cold, that was when i noticed that the force to open the door was a lot. Sat in the car for 1 min and tried to open the door and it was so stiff i had to use my second hand to push it open. When i asked the driver about it, he quickly said oh there is no issue, then LIED and said oh remember you said there was an issue with the door. But i quickly reminded him that we inspected the vehicle together and marked the issues that there were problems and the passenger door was not one of them.

I have now been trying to liaise with ESURE who have not done anything to help but rather communicate with the repairers - GEMINI in Nuneaton and failed to escalate it upon my request. I will be taking this to the full extreme as my partner is not in the country no more and i have been managing the case. I'm currently insured with ESURE and will be CANCELLING insurance asap. As well as making it my personal case to make others aware of how horrible they are to its customers. By law the garage are subject to the Supply of goods and services act 1982, and this has not been done.

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9th April 2018

Serious lack of professionality and trasparency

When I decided to open a policy, whit this company, I called the customer service's number from their web site; I asked for information about the procedure and the costs; they offered me a quote and I...

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When I decided to open a policy, whit this company, I called the customer service's number from their web site; I asked for information about the procedure and the costs; they offered me a quote and I accepted.
2 weeks later I received a letter on behalf the company asking me for documents necessary for the policy renewal and furthermore they threatened me to close down the policy if I didn't provide such documents.
Their request didn't make any sense cause the policy was been opened 2 weeks earlier, so I called the customer service, from the number on the letter, and the operator, assess that my policy was new, told me that they had to double my premium due to the fact that I couldn't provide that documents.
Feeling teased, I try to understand and he told me that he couldn't explain me much more or do otherwise cause he was just a call center operator.
So I asked him to explain me the procedure to close down the policy and he did it, explaining that I was due to pay a little fee for it.
The day after I called again and another operator told me that I didn't have to pay anything and rather the company in 10 days repay me cause I was closing the policy at the first day of the month.
So I closed down the policy but after a few days they took out the total amount for the premium from my bank account. I called back at the same number and the operator told me that that one was a fee for the closure. I explained what the 2 previously operators told me about and he told me that probably his colleagues were not well informed about the company policy and he couldn't do nothing cause he was just an operator.
The call center team which is entrusted the customer service is making a really bad image of the entire company due to a serious lack of professionality and trasparency.

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21st March 2018

I am changing from this company just havent got around to itbyet

I phoned them 2 weeks before Christmas tomsay my heating isn't working I spent hours trying to get through to them different times of the day.. thus was on the Friday was told no one can come till Monday which they did was told it had to have a part...

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I phoned them 2 weeks before Christmas tomsay my heating isn't working I spent hours trying to get through to them different times of the day.. thus was on the Friday was told no one can come till Monday which they did was told it had to have a part but ensure said I had to pay I then phoned ensure myself and was told the same thing
Though it was £198 I never had it I am 80 years old and struggle on my pension as it is in explained this to ensure and was told its my problem,
Well the company that came out were so kind but there policy was they couldn't accept post dated cheques but as i was without heating and wouldn't be able to get the money until my pension went into my account for weeks they kindly took a post dated cheque otherwise i would have been without any heat for 3 weeks and at 80 years old they wouldn't see me suffer and a really kind manager from the company Came to my house and gave me a heater as the part they wanted had to be ordered .I would recommend this company to anyone but as for ensure would advise any not
go with them.I have been with ensure years and surely they could have covered the part thstbwas needed.
Doreen Broom

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6th January 2018

Not recommended company at all

Friendly advice for any ensure customers , first of all never answer the phone or if they do then they answer after 10 minutes of waiting. Sometimes when trying to cancel or renew a policy they don't have a insurer & also need to watch out of the...

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Friendly advice for any ensure customers , first of all never answer the phone or if they do then they answer after 10 minutes of waiting. Sometimes when trying to cancel or renew a policy they don't have a insurer & also need to watch out of the automatic renewal when the policy finishes. Without any contact the company Ensure automatic renewal which is bad because they did not email me or contact me in any way before the automatic renewal happened.... Thanks for rip off

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24th November 2017

Waste of time

Had a leak in the bathroom which caused our kitchen ceiling to collapse causing a huge 2 metre hole , when we tried to claim we were told we had to pay Σ350 excess and await their plumber who would DECIDE if they would repair the damage to the c...

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Had a leak in the bathroom which caused our kitchen ceiling to collapse causing a huge 2 metre hole , when we tried to claim we were told we had to pay Σ350 excess and await their plumber who would DECIDE if they would repair the damage to the ceiling as it probably won't be covered !!!!! We have never had a claim in 11 years wont be using them again

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1st October 2017

Fast friendly and reliable service

I used Esure for last years car insurance, sadly they couldn't be beaten on price this year. However I will say they have a great customer service team. I experience a little bump in the car and they were very helpful indeed. In the end the claim...

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I used Esure for last years car insurance, sadly they couldn't be beaten on price this year. However I will say they have a great customer service team. I experience a little bump in the car and they were very helpful indeed. In the end the claim didn't go through as the other driver decided they could fix things themselves. Esure were great, there was no pressure to put a claim in and they didn't hound me with phone calls when I came to leave their service either.

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1st October 2017

TRUSTED AND HELPFUL

When my central heating broke down, I made a mistake and called out a plumber from yellow pages and cost me a bomb. The boiler failed again and I rang ENSURE insurance and they told me I should have called them as I had emergency cover. They arranged...

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When my central heating broke down, I made a mistake and called out a plumber from yellow pages and cost me a bomb. The boiler failed again and I rang ENSURE insurance and they told me I should have called them as I had emergency cover. They arranged an engineer who came quite late at night and sorted the heating out. I had follow up calls from the Engineer's & insurance company to make sure my central heating was working. The engineer checked all my radiators. Thogh he was only a young guy he had a lot of experience.

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22nd September 2017

Lies and lack of accountability

Left us a courtesy car that was a van. Made us chase it up with the third party and forgot that I was the customer. Lied through the process about when it would arrive and that they had spoken to the company providing the car. Was told not disruption...

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Left us a courtesy car that was a van. Made us chase it up with the third party and forgot that I was the customer. Lied through the process about when it would arrive and that they had spoken to the company providing the car. Was told not disruption to our life yet we have lost 2 days missed appointments and our sons football presentation to stare at a van that we were not comfortable or safe to drive. Disgusted

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12th September 2017

incompetente

someone crushed into my car, the police after investigation gave the fault to third party, but Esure still charged me for all the repair and also charge me extra the following year and I am still pay extra with an other insurance company due to esure...

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someone crushed into my car, the police after investigation gave the fault to third party, but Esure still charged me for all the repair and also charge me extra the following year and I am still pay extra with an other insurance company due to esure not clearing my claim.
don't use them, they lost all reports from police and they told me that they could not do anything about it.

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