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Ratings based on 633 reviews Last review 7 hours ago
4.78 / 5Amazing overall rating

First Direct reviews written by our Smart Money People can help you to find out more about life with this bank. Multi-award winning First Direct claim to "listen, have a conversation and recognise that it's your money, not theirs." Smart Money People...

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First Direct reviews written by our Smart Money People can help you to find out more about life with this bank. Multi-award winning First Direct claim to "listen, have a conversation and recognise that it's your money, not theirs." Smart Money People is the UK's independent financial services review site. Read and write First Direct reviews, and together we can help to increase trust and transparency in financial services.

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Your first direct Reviews (633)

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9th December 2018

A 5 Star Bank!

I would highly recommend First Direct to all. Whenever I have had any problems or needed them I have been able to contact them on the phone and speak to a real person within 30 seconds! No other bank compares! Also their mobile app is fantastic. Easy...

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I would highly recommend First Direct to all. Whenever I have had any problems or needed them I have been able to contact them on the phone and speak to a real person within 30 seconds! No other bank compares! Also their mobile app is fantastic. Easy to use and very very user friendly.

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27th November 2018

Always there.

I have been a customer for over eighteen years.They are always available and have always been able to help me sort out my finances.I am disabled and dreadful with money but they are always patient and efficient.Regardless of any offers to change bank,...

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I have been a customer for over eighteen years.They are always available and have always been able to help me sort out my finances.I am disabled and dreadful with money but they are always patient and efficient.Regardless of any offers to change bank, I never will.

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22nd November 2018

The best banking customer service!

First Direct has been fantastic at having accessible banking. Their internet service is easy to use. When you phone up the advisors are brilliantly warm and helpful. Banking can be stressful and I really appreciate that they make it as easy and...

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First Direct has been fantastic at having accessible banking. Their internet service is easy to use. When you phone up the advisors are brilliantly warm and helpful. Banking can be stressful and I really appreciate that they make it as easy and unthreatening as they possibly can.

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