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Ratings based on 727 reviews Last review 1 week ago
4.77 / 5Amazing overall rating

First Direct reviews written by our Smart Money People can help you to find out more about life with this bank. Multi-award winning First Direct claim to "listen, have a conversation and recognise that it's your money, not theirs." Smart Money People...

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First Direct reviews written by our Smart Money People can help you to find out more about life with this bank. Multi-award winning First Direct claim to "listen, have a conversation and recognise that it's your money, not theirs." Smart Money People is the UK's independent financial services review site. Read and write First Direct reviews, and together we can help to increase trust and transparency in financial services.

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Your first direct Reviews (727)

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10th May 2019

The best account

I've been with first direct for years. They are without doubt the best bank to deal with. Their phone service if you ever need then is second to none. The app is very good and very clear....

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I've been with first direct for years. They are without doubt the best bank to deal with. Their phone service if you ever need then is second to none. The app is very good and very clear.

The back account is clear and provides everything you need.

I would highly recommend first direct to anyone. I have encouraged several family members who have also moved to first direct and are also very happy.

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9th May 2019

Poor customer service - impossibly difficult online system to negotiate

Really disappointed with this bank (in process of switching to Metro). Basically, I joined almost as soon as it opened, and was pleased to recommend for quite a long time (to quite a few people). Unfortunately - as always seems to happen - it has...

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Really disappointed with this bank (in process of switching to Metro). Basically, I joined almost as soon as it opened, and was pleased to recommend for quite a long time (to quite a few people). Unfortunately - as always seems to happen - it has grown bloated with self-satisfaction, uninterested in the consumer, and very well pleased with itself. So: the reasons I'm switching are: (1) poor customer service, (2) no interest on current account, (3) difficulty of negotiating online account, (4) insane level of security being required. Other than these: fab! (not!!!!)

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1st May 2019

Rude and time-consuming

I have put up with First Direct for about two decades. They were excellent for a while but they've grown very arrogant and unhelpful over time - while their security features take forever (one gets a little fob, to create codes for every single...

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I have put up with First Direct for about two decades. They were excellent for a while but they've grown very arrogant and unhelpful over time - while their security features take forever (one gets a little fob, to create codes for every single thing). I appreciate that security is an issue, but my husband doesn't have to do this, with Lloyds. Their staff are extremely offhand and unhelpful as well - and, in some ways, the worst of all - it's VERY hard to search for anything, or to accomplish tax returns, with their archaic system. I really would NOT recommend this online bank to a friend - would advise them to steer well clear, instead!

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16th April 2019

Great 5% rate

Given the dearth of good savings accounts on the high street First Direct’s 5% offering is great. You can’t pay in more than £300 each month (for 12 months) which is a shame but this is still really helping me as a savings pot in the run up to going on...

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Given the dearth of good savings accounts on the high street First Direct’s 5% offering is great. You can’t pay in more than £300 each month (for 12 months) which is a shame but this is still really helping me as a savings pot in the run up to going on maternity leave and having a reduced salary income.

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10th February 2019

Superb, customer service second to none

Superb customer service second to none. I transferred to this bank over 2 years ago and would recommend it to all my friends and colleagues. I have received first rate customer service from them since day one. I love the fact that I can speak to...

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Superb customer service second to none. I transferred to this bank over 2 years ago and would recommend it to all my friends and colleagues. I have received first rate customer service from them since day one. I love the fact that I can speak to someone in this country who understands how banking works. And also that I don't have to go through 6 or 7 menus on the telephone to speak to a person.

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