Ratings based on 189 reviews Last review 1 week ago

First Direct 1st Account reviews come from people like you! With so many different current accounts now available, you can read these honest First Direct 1st Account reviews to find out what life as a First Direct customer is really like. And remember, if...

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are a First Direct customer, you can write a short review here to help other potential customers. Smart Money People is the UK's leading financial services review site and dedicated to being an independent and honest source of First Direct 1st Account reviews. Together, we can make financial services work better for everyone.

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Your 1st Account Reviews (189)

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12th July 2016

Didn't get as far as opening the account

For a bank that's supposed to be all about 'being modern' and prides itself on great customer service, I had a pretty useless time with First Direct. I tried to switch my current account over to the first account, but had to chase them up on it twice, and...

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For a bank that's supposed to be all about 'being modern' and prides itself on great customer service, I had a pretty useless time with First Direct.

I tried to switch my current account over to the first account, but had to chase them up on it twice, and then they wanted me to verify my identity with a call to my place of work, and required a passport photo or similar signed by a doctor. I thought this was supposed to be the 21st century...

If I can open an account with Atom etc. via an app, I'll be doing that instead. Thanks for nothing, FD!

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12th February 2016

Not updated enough. No "available balance" shown so can go overdrawn easily

The 1st Account doesn't show an available balance which shows how much money you have available to spend once they have taken into account recent spends or pending direct debits. This means that your balance is almost never correct, and means that you can...

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The 1st Account doesn't show an available balance which shows how much money you have available to spend once they have taken into account recent spends or pending direct debits. This means that your balance is almost never correct, and means that you can easily go overdrawn. For example, I had £XX amount in my bank and spent £500. For the next 3 working day (until the £500 left my bank and settled) my bank balance shows the original amount without the £500 deducted.

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